JOB DESCRIPTION

Job title: Clinical Services Manager/Therapies Manager/Matron

Grade: 8a (indicative)
Directorate: Operations
Reporting to: General Manager or Deputy Service Director
Accountable to: General Manager or Deputy Service Director

1. Sussex Community NHS Foundation Trust’s Values

At Sussex Community NHS Foundation Trust we believe in excellent care at the

heart of the community. We encourage and expect all staff to actively promote and
adhere to the Trust’s values in every aspect of their work.

Compassionate Caring for people Achieving For our users, for

Care - in ways we would Ambitions - our staff, for our
want for our loved teams, for our
ones organisation

Working Together - As a team forging Delivering Because our

strong links with Excellence - patients and
our patients, the partners deserve
wider public and nothing less
our health and
care partners, so
we can rise to the
challenges we
face together

2. Job Summary

 The Clinical Services Manager/Therapies Manager/Matron are responsible

and accountable for the delivery of a defined service or function. The post-
holder is responsible for managing all aspects of the service ensuring that the
service meets its operational and quality objectives and targets.
 The Clinical Services Manager/Therapies Manager/Matron will lead on the
planning and delivery of service targets and objectives in line with the Trust’s
annual business planning round, and actively monitor delivery throughout the
year coordinating resources across teams as necessary.

3. Key Responsibilities

3.1 People & Personal Leadership

 To provide inspirational, visible and accessible leadership across their service

and within the Trust.
  To lead and support their service, empowering them to perform at their best,
through the provision of excellent facilitative clinical and operational support
 Act as an effective role model for the application of Trust principles and values
by promoting a culture of excellence delivered through continuous service
improvement and by actively displaying the behaviours associated with the
Trust’s values.
 To continuously aim for their own self-development by actively seeking
feedback from others, understanding their own strengths and weaknesses
and seeking to improve them.
 Ensure clinical and operational engagement, facilitating and supporting
clinical and front-line staff to understand their performance and develop
improvement plans where necessary.
 To establish and maintain effective communication enabling staff to participate
in decision making, promoting a culture in which staff feel informed, valued
and have a positive sense of ownership.
 To respond constructively to the receipt of highly sensitive, complex or
contentious information, e.g. complaints (from any source) and to develop
appropriate responses.
 Ensure the equality and diversity agenda is delivered and monitored including
the production of equality impact assessments.
 Maintain effective briefing and updates to the line manager and other
members of the area team with respect to service issues, risks and concerns.
 To nurture a culture which promotes and develops clinical operational
leadership at all levels and one which embraces a facilitative style of
management.

3.2 Quality Leadership

 Demonstrates outstanding patient commitment by putting the patient at the

centre of decision making, and by regularly engaging with patients and
service users.
 Demonstrates a commitment to the quality of care provided by the Trust and
quality of outcomes, by supporting and driving innovation, clinical excellence
and performance.
 Effectively prioritises patient safety and experience through building strong
relationships with staff and teams and through active engagement with
diagnostics which arise as a result of complaints, incidents and serious
incidents.
 Exercise responsibility for ensuring the equality and diversity agenda is
delivered and maintained, ensuring compliance with legislation and Trust
policies.
 Ensure that that there is a strong culture of risk assessment and
management, including adherence to relevant policies and procedures.
 Ensures that all staff comply with Trust policies, procedures and guidelines,
taking remedial action where this is not the case.
 As required, develop local policies, procedures and standard operating
procedures specific to their service.
3.3 Service Leadership

 Directly line manage senior clinical frontline staff, and hold accountability for
the delivery of the service.
 Provide clinical and/or care support and advice to Team Leads and other
clinical staff as necessary, supporting the resolution of complex issues and/or
escalating as necessary.
 Ensure that their service and teams are routinely monitoring service pressures
and reporting in line with the Trust escalation policy.
 Understands and engages with financial and performance information and is
able to clearly articulate key performance issues within their service across
quality, operational and financial domains.
 Develop close links with other community providers including primary care,
and the voluntary sector, acting as an ambassador for their service and the
Trust, and ensuring that issues or concerns are effectively addressed.
 Act as the service Health and Safety Lead ensuring compliance with all
relevant policies and legislation.
 Ensure that the service is actively engaged in the Trust’s annual business
planning cycle, understands the service activity plans and influences on this,
ensuring that any significant issues are addressed or escalated as
appropriate.
 Responsible for setting the budget for their service as part of the annual
planning round, this includes identifying and implementing cost improvement
plans.
 Accountable for the appropriate management and deployment of operational
resources within the area including direct budgetary responsibility and acting
as the authorised signatory for all area budgets.
 Responsible for coordinating recruitment and retention activities across their
service, ensuring that all staff receive Trust and Local Induction, and that staff
receive an annual appraisal each year in line with Trust policies.
 Collate, as required, qualitative and quantitative information and lead the
appropriate analysis to develop and draft coherent quality reports, service
evaluations as necessary.

3.4 Collaboration and Change Leadership

 Effectively balances the needs and priorities of their service with other local
services acting in the overall interests of the Trust.
 Works effectively with other leaders within the area to create a cohesive
leadership team.
 To work collectively and collaboratively to ensure the effective implementation
of the Trust’s Operating Models, ensuring the integrity and effectiveness of
patient pathways across services and locality area boundaries.
 Take the lead on delivering small projects and changes within the wider area
and locality.
 To support other services in the Trust by conducting HR and other
investigations into individuals and services as requested by senior managers
and directors within the Trust.
4. Organisation Chart

Chief Executive

Chief Operating Officer

Area Director

General Manager or Deputy Service Director

Clinical Services Manager/Therapies Manager/Matron

Team Leads

5. Flexibility

a) This job description is intended to provide a broad outline of the role. The
postholder may be required to carry out other duties commensurate with their
banding and competence.

6. Policies and Procedures

a) The postholder is required to familiarise themselves with all Trust policies and
procedures and to comply with these at all times.

7. Confidentiality and Data Protection

a) The postholder must maintain the confidentiality of information about patients,

staff and other health service business and meet the requirements of the Data
Protection Act (1998) at all times.
b) The postholder must comply with all Trust information and data protection
policies at all times. The work of a NHS Foundation Trust is of a confidential
nature and any information gained by the postholder in their role must not be
communicated to other persons except where required in the recognised
course of duty.

8. Health and Safety

a) Employees must be aware of the responsibilities placed on them under the

Health and Safety at Work Act (1974) and must follow these in full at all times,
including ensuring that they act in line with all agreed procedures at all times
in order to maintain a safe environment for patients, visitors and colleagues.
9. Equality and Diversity

a) Sussex Community NHS Foundation Trust is working towards equality and

has policies relating to the equality of opportunity in employment and service
delivery. All staff are expected to comply with these policies.

10. Use of Technology

a) The Trust is making increased use of computer technology. The majority of

employees (both clinical and non-clinical) should expect to use automated
information systems in their work in order to improve quality and co-ordination
of services, and to enable faster and more certain communication within the
Trust. Necessary training will be provided.

11. No Smoking Policy

a) Sussex Community NHS Foundation Trust operates a no-smoking policy, in

line with Government legislation. This applies to all staff, visitors and patients.
It is a condition of employment for staff that they do not smoke whilst on duty
or in uniform or anywhere on Trust premises. This includes electronic
cigarettes.
b) Whilst we do not discriminate against employing smokers, they are expected
to adhere to this policy and all prospective employees should be aware of this.

12. Professional Registration

a) All employees who are required to be a member of a professional body are

required to hold relevant registration and must comply with the standards and
guidelines of their professional practice, education and conduct and must act
at all times within the boundary of the code of conduct.

13. Infection Prevention and Control

a) Infection Prevention and Control is everybody's responsibility. All staff, both

clinical and non clinical are required to adhere to the Trust’s Infection
Prevention and Control policy and make every effort to maintain high
standards of infection prevention and control at all times thereby reducing the
burden of Health Care Associated Infections.

14. Safeguarding Children, Young People and Vulnerable Adults

a) Sussex Community NHS Foundation Trust is committed to safeguarding and

promoting the welfare of children, young people and vulnerable adults and
expects all staff and volunteers to share this commitment. Rigorous
recruitment checks are carried out and successful applicants may be required
to undertake an Enhanced Disclosure via the Disclosure and Barring Service
(DBS).

15. Quality
a) Excellent care at the heart of the community is our Trust vision. To make sure
our care meets this high standard all staff must ensure that the three themes
of quality care are provided in every encounter they have with our patients.
The three themes are safe care, effective care and patient-centred care.

Author: Richard Curtin, Chief Operating Officer

Version no: 2.0
Reason for change: Locality Restructure
Date: 23/08/2016
JE number:
PERSON SPECIFICATION

This person specification lists the requirements necessary to perform the job. Candidates will be assessed according to the extent
to which they meet, or have the potential to meet the specification. It is therefore important that applicants pay close attention to
all aspects of the person specification when deciding if their skills, experience and knowledge match these requirements.

Job title: Clinical Services Manager/Therapies Manager/Matron

Grade: 8a (indicative)
Directorate: Operations
Reporting to: General Manager or Deputy Service Director
Accountable to: General Manager or Deputy Service Director

Criteria Essential or Method of

Desirable Assessment
Qualifications and/or Professional Registration
Bachelor’s degree in a health, social care or related area of study. E
Postgraduate Diploma in a relevant clinical or health service management area, or E
equivalent level of knowledge acquired through experience.
Evidence of continuous professional development. E
Experience
Substantial experience in a leadership role including contributing to operational E
management of services.
Experience of monitoring, analysing and assessing clinical operational performance within E
a team setting
Experience of a supervisory role and personal development planning. E
Experience of staff management including recruitment and retention of staff, performance E
management, and managing sickness and absence.
Experience of budget management, budget monitoring and review. E
Experience of working within multi-disciplinary teams. E
Experience of partnership working with a wide range of statutory and non-statutory service E
providers.
Experience of assessing risks within clinical services and developing risk management E
plans.
Knowledge, Skills & Personal Attributes
Knowledge of NHS Human Resource Policies and Procedures. E
Knowledge of clinical governance and its application to the services. E
Knowledge of multidisciplinary team working and an understanding of differing professional E
role boundaries.
Knowledge of basic clinical operational processes including budget management, target E
setting and action planning.
Ability to monitor and maintain standards of care within a clinical service. E
Ability to identify, assess and manage clinical and operational risks. E
Able to translate complex information make it meaningful to staff at all levels and across all E
professions both verbally and in writing.
Ability to occasionally manage distressing and emotional circumstances with staff, patients E
and their carers.
Ability to develop and draft local standard operating procedures. E
Ability to deal with competing demands, priorities and deadlines whilst managing E
operational imperatives and frequent interruptions.
Ability to engage stakeholders through discussion, presentation and direct liaison. E
Well-developed presentation skills. E
Word-processing and keyboard skills and ability to use Microsoft Office packages including E
Word, PowerPoint and Excel.
A natural curiosity backed by excellent critical analytical skills. E
Assertive and confident to challenge poor conduct and behaviours. E
Strong patient focus. E
Excellent time management, prioritisation and organisational skills and ability to manage E
and deliver to agreed deadlines.
Equality and Diversity

In addition to any specific criteria laid out above, each applicant will be expected to demonstrate a basic understanding of the
principles of equal opportunities in relation to the post. The degree of knowledge required will depend on the level and nature of
the post in question.

Two Ticks Scheme – Positive about Disabled People

Sussex Community NHS Foundation Trust is a member of the ‘Two Ticks’ Scheme. This means
we will guarantee an interview to any candidate who has a disability if they meet the essential
requirements of the person specification.

Candidates who would like to discuss adjustments to the selection process or the working arrangements should they be successful
should contact the recruiting manager. We will welcome contact from disabled candidates so that we can fully understand how we
can support them and give them the best possible chance of success in the selection process and in any future job they might be
appointed to.

Author’s name: Richard Curtin, Chief Operating Officer

Version number: 2.0
Reason for change: Locality Restructure
Date: 23/08/2016
Job evaluation number: