Dell Computer Monitor E1709WC
Dell Computer Monitor E1709WC
Dell Computer Monitor E1709WC
Troubleshooting
Appendix
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo aretrademarksofDellIncMicrosoft a n d Windows are either trademarks or registered trademarks of Microsoft Corporation in
theUnitedStatesand/orothercountriesAdobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions.ENERGYSTAR is a registered
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy
efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1709Wc
July2008Rev.A00
Package Contents
Product Features
Identifying Parts and Controls
Monitor Specifications
Plug and Play Capability
LCD Monitor Quality & Pixel Policy
Maintenance Guidelines
Package Contents
Your monitor ships with all the components shown below. Ensure that you have received all the components and ContactDell if anything is missing.
NOTE: Some items may be optional and may not ship with your monitor. Some features or media may not be available in certain countries.
l Monitor
l Stand
l Power Cable
Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.
Tilt capability.
Removable pedestal and Video Electronics Standards Association (VESA) 100mm mounting holes for flexible mounting solutions.
On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
Software and documentation media which includes an information file (INF), Image color Matching File (ICM), and product documentation.
Front view
Back View
1 Barcode serial number label Refer to this label if you need to contact Dell for technical support.
2 Regulatory rating label List the regulatory approvals.
Side View
Bottom View
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for the various connectors of your monitor.
VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption
Normal operation Active Active Active Blue 20(normal) /25w
(maximum)
Active-off mode Inactive Inactive Blank Amber Less than 2 W
The OSD will only function in the normal operation mode. When any button except power button is pressed in Active-off mode, the following messages will be displayed:
NOTE: Dell E1709W Flat Panel monitor is TC099 and ENERGY STAR-compliant.
Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-test
6 GND-R
7 GND-G
8 GND-B
9 DDC +5V
10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock
Panel Type TN
17 inches
Screen dimensions
(17-inch wide viewable image size)
Viewing angle:
l Horizontal 160typical
l Vertical 150typical
*Dell E1709W Flat Panel monitor color gamut (typical) is based on CIE 1976 (65%) and CIE1931 (60%) test standards.
Resolution Specifications
Scan range
l Vertical 56 Hz to 75 Hz (automatic)
Electrical Specifications
120V:30A (Max.)
Inrush current
240V:60A (Max.)
Display Mode Horizontal Frequency Vertical Frequency Pixel Clock (MHz) Sync Polarity
(kHz) (Hz) (Horizontal/Vertical)
Physical Characteristics
The following table lists the monitor physical characteristics:
l Height 13.17inches(334.58mm)
l Width 15.91inches(404.15mm)
l Depth 6.17inches(156.72mm)
l Height 10.49inches(266.45mm)
l Width 15.91inches(404.15mm)
l Depth 2.17inches(55.0mm)
Stand dimensions:
l Height 4.20inches(106.8mm)
l Width 8.66inches(219.92mm)
l Depth 6.17inches(156.72mm)
Environmental Characteristics
The following table lists the environmental conditions for your monitor:
Temperature
Humidity
Altitude
Maintenance Guidelines
CAUTION:Beforecleaningthemonitor,unplugthemonitorpowercablefromtheelectricaloutlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
l To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
l Useaslightlydampened,warmclothtocleantheplastics.Avoidusingdetergentofanykindassomedetergentsleaveamilkyfilmontheplastics.
l If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
l Handleyourmonitorwithcareasadarker-colored monitor may scratch and show white scuff marks more than a lighter-coloredmonitor.
l To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Appendix
DellE1709W Flat Panel Monitor User's Guide
Safety Instructions
FCC Notice (U.S. Only) and Other Regulatory Information
Contacting Dell
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
IfyouhaveaDelldesktoporaDellportablecomputerwithinternetaccess
1. Go to http://support.dell.com,enteryourservicetag,anddownloadthelatestdriverforyourgraphicscard.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440x900 again.
NOTE:Ifyouareunabletosettheresolutionto1440x900,pleasecontactDelltoinquireaboutaGraphicsAdapterthatsupportstheseresolutions.
IfyouhaveanonDelldesktop,portablecomputer,orgraphicscard
1. Right-click on the desktop and click Properties.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440X900 again.
NOTE: If you are unable to set the resolution to 1440x900, please contact the manufacturer of your computer or consider purchasing a graphics adapter
thatwillsupportthevideoresolutionof1440x900.
Menu
B Use this button to directly access the "Brightness/Contrast" menu or to increase the values of the selected menu option.
Brightness&Contrast /Adjust
UP
C Use Auto Adjust to activate automatic setup/adjustment or to decrease the values of the selected menu option. The following
dialog appears on a black screen as the monitor self-adjusts to the current input:
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further
tune your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables.
D
Use this button to select an OSD menu option.
If VGA cable is not connected, a floating dialog box as shown below appears.
Select
E Use the Power button to turn the monitor on and off.
The Blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power save mode.
Power
(withpowerlightindicator)
1.Push the MENU button to launch the OSD menu and display the main menu.
2.Push the and buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the
followingtableforacomplete list of all the options available for the monitor.
5. Push toentertheslidebarandthenusethe and buttons, according to the indicators on the menu, to make your changes.
6.Select the "Menu/Exit" option to return to the main menu or exit the OSD menu.
Contrast Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
Push the button to increase contrast and push the button to decrease contrast (min 0 ~ max 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
AUTO ADJUST Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings
for use with your particular setup.
NOTE: Inmostcases,Auto Adjust produces the best image for your configuration.
COLOR Use the Color Settings to adjust the color setting mode and color temperature.
SETTINGS
There are different color setting sub-menus for VGA and Video input.
Input Color Format Choose the RGB option if monitor is connected to a PC or a DVD using a VGA cable. Choose the YPbPr option if monitor is
connected to a DVD by a YPbPr to VGA or if the DVD color output setting is not RGB.
Mode Selection You can choose Graphics or Video according to the input signal. Select Graphics if connecting a PC to your monitor; for
connecting DVD, STB or VCR to your monitor, Video is recommended.
Preset Modes When you select Graphics, you can choose Standard, Multimedia, Game, Warm, Cool, or Custom (RGB);
l If you view media application like photo, clip etc via PC, choose "Multimedia" preset;
l If you play a game in PC, choose "Gaming" preset;
l If you prefer a lower color temperature (5700K), choose "Warm" preset;
l If you prefer a higher color temperature, choose "Cool" preset;
l Custom (RGB) Preset offers a range of 6500K colors;
l Choose "Standard" to utilize the panel native color format;
l Select Warm preset for a reddish tint. This color setting is used for color-intensive applications (photograph image
editing, multimedia, movies, etc.)
l Select Cool preset for a bluish tint. This color setting is used for text based applications (spreadsheets, programming,
text editors, etc.)
l Select Custom preset to increase or decrease each of the three colors (RGB) independently, in single digit increments,
from 0 to 100.
Hue
This feature can shift color of video image to green or purple. This is used to adjust the desired flesh tone color. Use
This feature can adjust the color saturation of the video image. Use or to adjust the saturation from '0' to
'100'.
Horizontal Position
Use the or buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
Vertical Position
Use the or buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
Sharpness
This feature can make the image look sharper or softer. Use or to adjust the sharpness from '0' to '100'.
Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are accessed
through the main OSD menu, by selecting 'Image Settings'.
Language Language option to set the OSD display to one of seven languages (English, Espanol, Francais, Deutsch, Brazilian
Portuguese,Simplified Chinese or Japanese).
Menu Transparency
Select this option to change the menu transparency by pressing or (Minimum: 0 ~ Maximum: 100).
Menu Timer OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.
Use the or buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
Menu Lock Controls user access to adjustments. When 'Lock' is selected, no user adjustments are allowed. All buttons are locked
except the menu button.
NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock
selected. Select "Unlock" to unlock and allow user access to all applicable settings.
DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance etc) to be
adjustable via software on your PC. You can disable this feature by selecting "Disable".
Enable this feature for best user experience and optimum performance of your monitor.
When the monitor does not support a particular resolution mode you will see the following message:
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the
HorizontalandVerticalfrequencyrangesaddressablebythismonitor.Recommendedmodeis1440 x 900.
YouwillseethefollowingmessagebeforetheDDC/CIfunctionisdisabled.
WhenthemonitorentersthePowerSavemode,thefollowingmessageappears:
Activate the computer and wake up the monitor to gain access to the OSD
If VGA cable is not connected, a floating dialog box as shown below appears.
If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
Tilt
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.
NOTE: The stand is detached when the monitor is shipped from the factory.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1440 X900.
4. Click OK.
Ifyoudonotsee1440X900 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
1: IfyouhaveaDelldesktoporaDellportablecomputerwithinternetaccess.
2: IfyouhaveanonDelldesktop,portablecomputer,orgraphicscard.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELLlogoaretrademarksofDellIncMicrosoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy
efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1709Wc
2. Slide the monitor stand body in the correct direction down onto the back until it clicks into place.
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
1. Turnoffyourcomputeranddisconnectthepowercable.
2. Connectthebluedisplayconnectorcabletothecorrespondingvideoportonthebackofyourcomputer.
CAUTION: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary.
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot
toorganizeallcablesasshownabove.
1. Placethemonitorpanelonsoftclothorcushiononastableflattable.
2. Press and hold the release latch, while pulling the base of the stand away from the
monitor.
1. Place the monitor panel on soft cloth or cushion on a stable flat table.
2. Use a screwdriver to remove the three screws on the stand of the monitor as
the below pictures show.
Troubleshooting
DellE1709W Flat Panel Monitor
Self-Test
Common Problems
Product Specific Problems
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains green. Also, depending upon the selected input, the dialog shown below will continuously scroll
through the screen.
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
NOTE: Self test feature check is not available for S-Video, Composite, and Component video modes.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the and buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the button on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, press the buttonagain.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
No Video/Power LED on No picture or no brightness l Increase brightness & contrast controls via OSD.
l Perform monitor self-test feature check.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics.
Poor Focus Picture is fuzzy, blurry, or l Perform Auto Adjust via OSD.
ghosting l Adjust the Phase and Pixel Clock controls via OSD.
l Eliminate video extension cables.
l Reset the monitor to Factory Settings.
l Change the video resolution to the correct aspect ration (16:10).
Shaky/Jittery Video Wavy picture or fine movement l Perform Auto Adjust via OSD.
l Adjust the Phase and Pixel Clock controls via OSD.
l Reset the monitor to Factory Settings.
l Check environmental factors.
l Relocate the monitor and test in another room.
Stuck-on Pixels LCD screen has bright spots l Cycle power on-off.
l Pixel that is permanently off is a natural defect that can occur in LCD technology.
l Run the built-in diagnostics.
Brightness Problems Picture too dim or too bright l Reset the monitor to Factory Settings.
l Auto Adjust via OSD.
l Adjust brightness & contrast controls via OSD.
Geometric Distortion Screen not centered correctly l Reset the monitor to Factory Settings.
l Auto Adjust via OSD.
l Adjust brightness & contrast controls via OSD.
Horizontal/Vertical Lines Screen has one or more lines l Reset the monitor to Factory Settings.
l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
l Check for bent or broken pins in the video cable connector.
l Run the built-in diagnostics.
Synchronization Problems Screen is scrambled or appears l Reset the monitor to Factory Settings.
torn l Perform Auto Adjust via OSD.
l Adjust Phase and Pixel Clock controls via OSD.
l Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
l Check for bent or broken pins in the video cable connector.
l Restart the computer in the safe mode.
Safety Related Issues Visible signs of smoke or l Do not perform any troubleshooting steps.
sparks l Contact Dell immediately.
Intermittent Problems Monitor malfunctions on & off l Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
l Reset the monitor to Factory Settings.
l Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color Picture missing color l Perform monitor self-test feature check.
l Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
l Check for bent or broken pins in the video cable connector.
Wrong Color Picture color not good l Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
l Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
l Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
l Run the built-in diagnostics.
Image retention from a static Faint shadow from the static l Use the Power Management feature to turn off the monitor at all times when not in use
imageleftonthemonitorfora image displayed appears on (for more information, see Power Management Modes).
long period of time the screen l Alternatively, use a dynamically changing screensaver.
l In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning. Using
this option may take several hours before the image is eliminated.
l NOTE: Image Burn-in is not covered by your warranty.
The picture does not fill the The picture cannot fill the l Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
entire screen. height or width of the screen screen.
l Run the built-in diagnostics.