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Towards Information Literacy

Indicators
Conceptual framework paper prepared by

Ralph Catts and Jesus Lau
With a list of potential international indicators for
information supply, access and supporting skills by
UNESCO Institute for Statistics
UNESCO: Paris, 2008
The author is responsible for the choice and the presentation of the facts
contained in this paper and the opinion expressed therein, which are not
necessarily those of UNESCO and do not commit the Organization.
The designations employed and the presentation of material throughout this
publication do not imply the expression of any opinion whatsoever on the part
of UNESCO concerning the legal status of any country, territory, city or area, or
of its authorities, or concerning the delimitation of its frontiers or boundaries.
Recommended catalogue entry:

UNESCO. Information for All Programme (IFAP). Towards Information Literacy
Indicators.
Edited by the Information Society Division,
Communication and Information Sector,
UNESCO: Paris, 2008. 44 p; 21 cm.
I - Towards Information Literacy Indicators
II R. Catts and J. Lau
III UNESCO
IV Information for All Programme
Published in 2008 by UNESCO:
7, place de Fontenoy
75352 Paris 07 SP
France
UNESCO
All rights reserved
CI-2008/WS/1
TOWARDS INFORMATION LITERACY INDICATORS
Table of content
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Information Literacy A Definition . . . . . . . . . . . . . . . . . . . . . . . . .9
The Elements of Information Literacy . . . . . . . . . . . . . . . . . . . . . .12
Information Literacy Research . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Economics and Information Literacy . . . . . . . . . . . . . . . . . . . . . . .14
The Information / Knowledge Chain . . . . . . . . . . . . . . . . . . . . . . .15
Information Literacy Standards . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Information Literacy and Adult Competencies . . . . . . . . . . . . . . . .17
Information Literacy Indicators in Higher Education . . . . . . . . . . . .20
Information Literacy and Oral Traditions . . . . . . . . . . . . . . . . . . . .21
Ethics and Information Literacy . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Information Literacy and Equality . . . . . . . . . . . . . . . . . . . . . . . . .23
Options for Developing IL Indicators . . . . . . . . . . . . . . . . . . . . . . .24
Existing Sources of Information Literacy Indicators . . . . . . . . . . . .25
Content Validity of Indicators of IL . . . . . . . . . . . . . . . . . . . . . . . .27
Criteria for IL for Teachers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Concerns with benchmarking . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Deciding Levels of IL Competence . . . . . . . . . . . . . . . . . . . . . . . . .29
Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Appendix 1 - Information Literacy Indicators
located within the LAMP Household Survey . . . . . . . . . . . . . . .31
Appendix 2 - Examples of Information Literacy Indicators
in the PISA School Assessment and DHS Household survey . . .32
Appendix 3 - International indicators for information literacy. . . .33
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
3
Acknowledgements
The authors acknowledge the advice and comments provided by the
following people in relation to this study:
Mr Claude Akpabie, Programme Specialist, Culture and
Communication Statistics, UNESCO Institute for Statistics;
Dr Joan Bartlett, School of Information Studies, McGill University,
Montreal, Canada;
Mr Simon Ellis, Head of Section, Science, Culture and
Communication Statistics, UNESCO Institute for Statistics;
Ms Misako Ito, Assistant Programme Specialist, Information Society
Division, Communication and Information Sector, UNESCO;
Prof. Diane Mittermeyer, School of Information Studies, McGill
University, Montreal, Canada; and
Dr Cristobal Pasadas Urea, Past convenor of the Presidential
Committee for the International Agenda on Lifelong Literacy,
International Federation of Library Associations and Institutions.
Foreword
NESCOs Information for All Programme (IFAP) recognizes

the considerable effort being invested by many international
organizations in measuring the information society. Our goal is not
to replicate their work but to identify additional indicators to measure
the development of knowledge societies and then to collaborate with
organizations currently engaged in measurement activities in order to
develop a coherent set of indicators.
The Intergovernmental Council for the Information for All Programme
at its Fourth Session in March 2006 established a Working Group on
Measurement for Knowledge Societies, with a special focus on IFAPs
three priority areas, namely information literacy, information preservation,
and information ethics, all three of them with critical importance to the
development of knowledge societies.
Measurements in these areas focus more on people and government
priorities than on the information itself or the information technologies.
They focus more on the impact of information on societies than on
access to information, for example.
One of these priority areas involves raising awareness of the
importance of information literacy. The Alexandria Proclamation of 20051
recognizes information literacy as a basic human right in the digital
world as it empowers individuals in all walks of life to seek, evaluate,
use and create information effectively to achieve their personal, social,
occupational and educational goals. In a digital world, people require
new skills and training in order to participate. The digital divide is much
more than a technology access divide; without the skills to use the
technologies an even greater divide emerges the information literacy
divide. Interestingly this is not a north-south, developed-developing
issue; it applies to all countries and is more a reflection on the extent to
which education systems are or are not keeping up with the new
information societies.
1
Beacons of the Information Society, High Level Colloquium on Information Literacy and Lifelong
Learning, Bibliotheca Alexandria, Egypt, November 2005.
The need to focus on information literacy brings new imperatives

to the Literacy Decade and the Decade of Education for Sustainable
Development. The IFAP Council recommended that special attention be
given to supporting information mediators, or infomediaries, such as
teachers, librarians, archivists, as these information professionals have a
multiplying effect in achieving information literate societies.
UNESCO is promoting the concept of knowledge societies, in
particular universal access to information and knowledge, including
providing guidance to Member States about how they could measure
their own progress towards knowledge societies. In line with the Geneva
Plan of Action adopted by the World Summit on the Information Society,
international comparisons are helpful to understand what is possible
and what policies and investments are needed in the establishment of
knowledge societies. An initial investigation revealed numerous existing
measures of information infrastructure but no measure of information
literacy.
UNESCO is a significant global player in terms of measurement
with its own Institute for Statistics (UIS) that was established in 1999.
The Institute meets the growing needs of Member States and the
international community for a wider range of policy-relevant, timely,
and reliable statistics in the fields of education, science, culture, and
communication and information.
This is why UNESCO through IFAP decided to engage in the
development of an international framework for measuring information
literacy through which achievements at both international and national
levels can be demonstrated and future efforts can be better focused.
This paper provides a basic conceptual framework for measuring
information literacy and is designed to serve as a reference to facilitate
the elaboration of information literacy indicators.
Abdul Waheed Khan

Assistant Director-General
for Communication and Information
UNESCO
Executive Summary
This paper provides a conceptual framework for the identification of indicators of
information literacy (IL) and proposes a pathway for cost effective and timely development.
The paper includes a definition of IL; a model that links information literacy with other
adult competencies including Information and Communication Technology (ICT) skills;
and a description of IL standards in education. Issues of IL equality and the implications
of cultural diversity are identified.
Defining Information Literacy. As derived from the Alexandria Proclamation of
2005, adopted by UNESCOs Information for All Programme (IFAP), Information Literacy
is the capacity of people to:
Recognise their information needs;
Locate and evaluate the quality of information;
Store and retrieve information;
Make effective and ethical use of information, and
Apply information to create and communicate knowledge.
People use IL in conjunction with problem solving and communication skills as part of
an integrated set of skills which adults need to be effective in all aspects of their lives. The
benefit of considering IL as separate and distinct from other adult competencies is that it
clarifies one dimension of these complex capacities, and enables a distinction to be made
between the effective use of information, and the supply of, and access to information.
As described in the Organization for Economic Cooperation and Development (OECD)s
Global Project on Measuring the Progress of Societies, IL enables people to move from
dependence on knowledge brokers to become knowledge builders (OECD, 2007).
Distinguishing IL and ICT. People can be information literate in the absence of ICT,
but the volume and variable quality of digital information, and its role in knowledge
societies, has highlighted the need for all people to achieve IL skills. For people to
use IL within a knowledge society, both access to information and the capacity to use
ICT are prerequisites. IL is however, a distinct capacity and an integral aspect of adult
competencies.
Need for Indicators of IL. The development of indicators of information literacy
is a priority at both national and international levels. Apart from initiatives outlined in
this report in the education sector, information literacy has been a neglected aspect
of knowledge societies and therefore the development of indicators is an important
initiative. Information literacy underpins many of the Millennium Development Goals
(MDGs, 2003). For instance, combating diseases (goal 6) and enhancing employment
opportunities (target 16) require that people have the ability to apply information to
practice. Indicators of IL can help countries to identify the effect of policies to foster
or enhance IL development, and to know the extent to which their citizens are able to
participate in a knowledge society.
7
Like other aspects of literacy, the level of IL skills required is dependent upon both
the domain of practice and on the level of performance required of an individual. For
instance, the level of IL needed for effective performance in elementary education
differs from that required in adult and higher education. Different levels of skill are
likewise required of a journalist and of a citizen in areas of civic involvement, and for
health and well-being.
Proposed IL Indicators. It is recommended that UNESCO identify indicators of
IL by the secondary analysis of existing international surveys to select data elements
that are valid indicators of IL. This approach will avoid the need to construct a discrete
survey. The primary source of such indicators could be the UNESCO Institute for
Statistics (UIS)s Literacy Assessment and Monitoring Programme (LAMP) survey. A list
of recommended indicators of IL is presented in Appendix 2.
Measurement Models The context in which information is to be used determines
the level of IL skills required. Therefore it is recommended that the latent trait
measurement model be applied to IL indicators so that IL can be considered as a
continuum of capacity. This measurement model will allow nations to determine their
employment, education and social goals for IL skills and to adjust these over time as
need arises. It avoids imposing a common set of criteria for IL attainment across vastly
different contexts.
Proposed Development Process. Elements from the LAMP pilot survey have been
identified that illustrate all five elements of IL skills and are presented as an appendix
to this report, along with examples from two other surveys. To ensure the validity of
these indicators, it is essential that these data elements be subjected to a validation
procedure to confirm that the items are recognised by experts as representative of
the dimensions of IL. Therefore it is proposed that the content validity of the selected
items be confirmed using specialists in information science, together with experts in
health and in lifelong learning.
Teacher IL Competencies. The current reform of schooling in many countries
includes the identification of the skills required of teachers in an information society.
In the medium term these developments may make it feasible for UNESCO to identify
IL indicators for teachers to be applied at the conclusion of their initial teacher
education. This opportunity should be taken at the appropriate time because the IL
skills of teachers are crucial for the generational changes needed to make schooling
fit for building knowledge societies of the 21st Century.
IL Supply and Access. The supply of information and access are prerequisites
for people to practice IL. Existing surveys including broadcast and library surveys, and
national data about internet connections, provide information at national level about
the supply of information. Access to information involves issues of equity that require
information from individuals and this therefore must be gathered from household
surveys to obtain data from individuals. Indicators of Information supply, access
and underpinning skills to support information literacy have been identified by the
UNESCO Institute of Statistics and are reported in Appendix 3.
8
Information Literacy A Definition

Information literacy (IL) is described in the Alexandria Proclamation of 2005, as
essential for individuals to achieve personal, social, occupational and educational goals.
IL skills are necessary for people to be effective lifelong learners and to contribute in
knowledge societies. This is why IL was endorsed by UNESCOs Information for All
Programme (IFAP) as a basic human right.
IL and national development. The implications of IL for economic and social
development have been recognised by policy makers at both international and national
levels. The Alexandria Proclamation makes it evident that IL needs to be considered
not only in relation to education, but also in the broader context of work, civil society,
and health and well being (Garner 2006). This range of contexts, as illustrated in
Figure 1, represents a challenge both for policy makers, and for the development of
indicators of information literacy.
Figure 1
IL Contexts
SOCIETY
WORK
EDUCATION
WELL-BEING
IL for health and well being. Information literacy is a crucial tool in developing
health and well being for all people. There are two distinct areas where the use of
information in health provision is of importance. The first is among health professionals
where access to current research and best practice is of importance to the delivery of
quality services. The development of the Cochrane Library (Cochrane Collaboration,
2007), which is a global independent source of evidencedbased health information,
is an example of this provision for health professionals. There is also an academic
9
publishing tradition that aims to ensure the quality of information shared among
health professionals and researchers. At the level of professional practice the use
of on-line access to patient records in much of the developed world enables the
development of informed team work.
The other crucial area of health and welfare information use is the right of
individuals to information about health and well-being. This is a concern especially
in poorer nations where basic literacy remains a challenge, and where access to
information may be restricted in rural communities and especially among women.
Grant (2002) has defined health information literacy in this context as the capacity of
an individual to obtain, interpret, and understand basic health information and services
and the competence to use such information and services in ways which are healthenhancing. This capacity includes the ability to distinguish between information from
credible sources such as World Health Organization (WHO), and information from
those who manufacture and market claims for products and medical supplies.
IL and civic society. Information literacy is essential for the operation of a civic
society in which all people may participate. In Europe, active information seeking
is identified as an essential component of democratic participation. Ogris and
Westphal (2006, 12) distinguish between active participation (self-directed) and
passive participation and argue that the former is an essential component of political
activity. In this vein, Carneiro (2005) has presented a vision for Europe to play a key
role in the world by creating government as enabling rather than directive, thus
allowing spaces where people can flourish. This model proposes an informed society
in which people act creatively and take initiatives to make new meanings and new
ways of governance. However this creates a necessary tension between pressures to
control behaviours that often drive central government, and the forces that enable
innovation and creativity. As Field (2001) has pointed out, while both business and
governments want an innovative workforce to provide economic advantage, they
insist that this creativity be disciplined and focused on economic benefits. Not only
can autonomous learners provide economic benefits, they can also challenge the
power of corporations and government to control their lives. At the most extreme
level, terrorists and security forces are engaged in a complex struggle to control and
manage information, and this struggle creates risks both for the well-being of citizens
and for democratic values of liberty and freedom of speech. Our conclusion is that
the goal of information literacy for all involves complexity and challenges for policy
makers. Hence establishing indicators of IL requires careful planning, clarification of
goals, and cooperation among nations.
IL standards in the education sector. Standards have been created as means
to guide information literacy work in the education sector and have been shown to
have utility in this context (Emmett, and Emde, 2007). All published standards have
a similar foundation. As generic constructs these standards have application to both
the economic sector and to lifelong learning capacities, which is to be expected given
the purposes of education to prepare people for civic life and to develop or maintain
peoples employment capacities. However, as will be outlined below, the situated
10
nature of the application of IL skills requires these standards to be translated into

operational variables in various contexts.
Early formulations of IL standards were developed in the late eighties for use in
school library systems in the United States. The first model was created by the American
Association of School Libraries, followed in the next years by several standards at state
level, including Colorado California, and Washington. Other widely cited initiatives
include Big6, Pathways to Knowledge, and Follett (Byerly and Brodie, 1999). An
analysis of each countrys set of skills for elementary school pupils reveals substantial
similarities as confirmed by the analysis of Byerly and Brodie (1999). In the higher
education sector the Association of College and Research Libraries (ACRL) drafted
IL standards which informed similar action in other nations including Australia, the
United Kingdom and Mexico, all of which adopted similar norms for university level
students, as confirmed by the Big Blue (2001) project. All standards recognize, with
different emphasis, the ability to recognize an information need and the capability
to locate, evaluate, store, retrieve, and apply information and to communicate new
knowledge.
IL for work and economic activity. IL is central to both the notion of a learning
organisation and to the development of a competitive advantage for firms and for
nations within the global knowledge economy. Too often the concept of knowledge
management in firms and governments has not been connected with IL (Cheuk,
2002) with results that have limited the competitiveness of firms. To understand the
importance of information literacy to economic growth it is necessary to distinguish
between the routine distribution of information, and the use of information to create
knowledge. The distribution of information to people depends upon infrastructure,
and once that is in place information can often be distributed at marginal additional
cost. However, when information is used to innovate and create new products or
processes that are privately owned and protected by patents, then new knowledge
can be costly to replicate by competitors.
The distribution of information has been a source of human development and
well-being from time immemorial. However, the quantity of information now available
has transformed the challenges in using information. For instance, rich countries can
access satellite images to monitor actions across the global, but the vast quantity of
information available makes the task of distinguishing critical information far more
complex. Furthermore information can be used as a commodity by rich nations to
trade with poorer nations.
11
The Elements of Information Literacy

The following IL elements are consistent with the definitions of IL developed for
use in higher education and, as argued by Campbell (2004), are applicable across all
domains of human development.
a. Recognise information needs
b. Locate and evaluate the quality of information
c. Store and Retrieve information
d. Make effective and ethical use of information, and
e. Apply information to create and communicate knowledge.
The nature of these IL elements is outlined below and the implications for the
development of IL indicators are identified.
Recognise Information needs. The awareness that information is required to
solve problems in the workplace, to understand civic needs, and to provide for the
health and well being of family and community is the first component of IL. This is
the first step also in differentiating IL from the passive reception of given information.
This awareness of need is not a static capacity but one that needs to be applied to
each and every situation as it arises. Of necessity people choose to accept some
information as given, while recognising that other claims need to be questioned
and tested by seeking additional information or confirming the accuracy of that
information supplied.
Locate and evaluate the quality of information. The skills required to locate
information depend on the context in which a person is applying their IL skills. In
the workplace, the information may be located in manuals, in published codes of
practice, or in dedicated databases. In these circumstances, there is usually some
assurance of the quality of the information source. However, increasingly people seek
information using internet search engines where there is often no filter on the quality
of the information located. This is of particular concern in relation to information
on health and well being, and also in terms of information relevant to social and
environmental concerns. For instance, holocaust denial has spawned internet sites
that look credible to the unskilled eye, but when the information is evaluated it can be
established to lack accuracy and credibility. Education and training are needed to help
people acquire the skills to not just locate, but also to evaluate information sources,
and therefore IL indicators must include this skill.
Store and retrieve information. People have always appreciated the importance
of storage of information and its retrieval for later use. Indigenous people often have
sacred places where such information is stored and accessed to be transmitted to
each generation. Firms maintain their accounts, stock, orders and, with the digital
age, their customer profiles. People maintain not only their own libraries, but also in
the digital age store knowledge that they have created as well as phone numbers and
music. The capacity to store and retrieve information is therefore an indicator of IL.
12
Make effective and ethical use of information. Effectiveness of information

use is likely to be encompassed in surveys of problem solving and critical thinking, as
well as in aspects of literacy. Awareness of the ethical dimension of information use
may not be well documented in existing surveys. If this is confirmed it will indicate a
gap to be addressed in future development.
Communicate knowledge. The purpose of IL is to enable people to create and
use new knowledge and hence this component represents the product of IL practice.
In surveys of problem solving and of adult literacy there may be items that address
this component.
Information Literacy Research

Information literacy research supports the use of the five elements described above
to define the scope of IL. Research and development activities in IL have been focused
on education both in schools (Byerly and Brodie 1999) and in higher education
(Webber, 2006). Especially in the last twenty years library scientists have advocated
the importance of information literacy (Kuhlthau, 1987, Bruce, 1997) and have
developed standards, especially for application in higher education (ALA, 2005, Bundy,
2004). This focus has included both schools and higher education in English-speaking
and European nations (Virkus, 2003) while, in non-English speaking countries, the
focus of IL research has often been primarily on universities. There is evidence of
engagement by teachers and academics with the implications for pedagogy of the
changing nature of information resources and information use (Nvegi, 2007), but
equally there is a recognition that more needs to be done to transform education
into a form suitable for the preparation and continuing education of peoples in the
information age (Catts, 2007). This is particularly so as some policy makers have
focused only on the pre-requisite task of acquiring the skills to use new information
communication technologies (ICT). Information literacy includes wider issues about
the ways in which these technologies frame access to information, and the skills
needed to interpret and use information safely and effectively. The wider compass
of IL needs to be understood and promulgated in order that the advantages of the
information society can be realised (Balanskat et al 2006). The essential difference
between ICT skills and IL is illustrated by the distinction that can be made between
receiving and transmitting information using ICT and the process of transforming
information to create new knowledge (IL) before transmitting the new information.
This distinction is illustrated in Figure 2, where the ICT path is shown as the direct
route from reception to transmission, whereas IL involves all four of the elements,
and crucially, the steps between reception and transformation, and transformation to
transmission (dissemination).
13
Figure 2
Distinguishing IL
from Information Transfer
Transformation
Transmission
Availability
of Information
Reception
Narrower ICT Path
IL is the crucial set of skills that enable individuals to benefit from the wealth of
knowledge available in oral, paper and electronic format (Lau, 2006). The essential
point is that transforming information into knowledge requires information literacy
skills. As stated in the UNESCOs World Report Towards Knowledge Societies
(UNESCO, 2005), information without transformation is only raw data. The use of
information requires a mastery of cognitive skills, including critical thinking, and this
in turn depends upon the capacity to locate, evaluate and then use information.
Economics and Information Literacy

Peters and Besley (2006, 52) have summarised the characteristics of what they
term the knowledge economy and have highlighted differences between this postindustrial economic order and the economics of industrial societies. A modified
version of this model is presented in Table 1. This model assumes what they term
knowledge capitalism but they acknowledge a competing economic model of free
and open access to knowledge. This tension raises an issue of values that should
inform the development of information literacy indicators. In practice both proprietal
knowledge and public knowledge exist and there is an economic ambiguity inherent
in this situation.
14
Table 1
Comparison of Industrial and Knowledge Economies2

Characteristic Industrial Economy
Resources
Usage
Materials are Scarce and

Expensive to access
Knowledge Economy
Information is often widely
available at marginal cost
Materials are depleted when

Information can be shared and
used and recycling is expensive may grow through use.
Durability
Materials are usually stable

and do not deteriorate over
time
Information needs to be updated

continuously and quality can
deteriorate rapidly
Distribution
Materials and Products need

to be transported and costs
can determine both sites of
production and access to
products.
Provided ICT infrastructure exists,

both information (materials) and
knowledge (products) can be
distributed widely.
Products can be patented,

Ownership and
access controlled and taxes
Law
applied.
Pricing
Knowledge can be difficult to

regulate and tax.
Value is primarily determined by

Value is usually fixed by inputs,
IP and can vary depending on
labour and transport costs
context.
The Information / Knowledge Chain

The information knowledge chain involves the creation, packaging, distribution,
and use of information. The first three of these phases are precursors for the efficient
use of information, and these phases can be reported at the national level. Essential
IL encompasses the skills needed to use information and this requires indicators of the
practices of individuals.
Information Literacy is an integral component of the creation of knowledge in a
production cycle that includes authors, inventors, researchers and other people who
generate new knowledge in the form of articles, books, texts, patents or to share with
2
after Peters and Besley, 2006
15
their community. These forms of knowledge are packaged by publishers, database

builders, webmasters and electronic media companies. This processed information is
in turn stored and distributed by bookstores, libraries and other information providers
to meet the demands of researchers, faculty, students, companies and society (see
Figure 3).
Information / Knowledge Chain
Figure 3
1. Generation
Authors
Inventors
Researcher
2. Packing
4. Use/Demand
Editor
Databases/electronic media
companies
Information
aggregators
Researchers
Academics
Students
Companies
3. Distribution
Bookstores
Libraries
Information
services
Information Literacy Standards

The various IL standards share the principle that IL skills are a continuum both in
terms of the capacities required at different levels of human endeavour, and also in
the sense that the elements are utilised in an integrated fashion, rather than as a
strictly linear process. Within education, the development of IL starts in the earliest
stage and continues through to graduate studies and adult continuing education
(see Figure 4). In more developed societies, IL skills are developed in conjunction with
ICT skills because digital technology and electronic databases are a primary source of
information. Hence people require a combination of cognitive and technical skills to
access and use information.
16
Figure 4
Information Literacy Continuum

EDUCATION
Level 0 - Kinder Garden
SKILLS
LEVELS
Definition and articulation

of information need
Level 1 - Elementary
Basic
Level 2 - Junior High
Medium
Level 3 - High School
High
Level 4 - Post-secondary
Location and access

of information
Assessment of information
Organization
of information
Advanced
Level 5 - Undergraduate
Level 6- Research
Use of information
Communication and
ethical use of information
Elites in business and government normally have access to information using all
media whether they live in developing countries or in the developed world, although
there may be technical constraints and higher costs in the former. However, at the
other extreme, those without access to electricity or basic needs like clean water, food
and sanitation may rely on oral and other non-written sources for information.
Information Literacy and Adult Competencies

IL is viewed as a central element in many models of adult competencies. For
instance, as outlined in Figure 5, Pasadas (2007) suggests that writing, reading and
numerical skills are at the base; followed by ICT and media skills, communication
tools and use of networks. Above these strata are IL skills that include identifying an
information need, the capability to locate, retrieve, evaluate, and use information,
and to respect intellectual property in communicating information and knowledge.
Pasadas argues that all these skills are valid in every society regardless of socioeconomic development. For the sake of creating a simplified chart, only the IL skills
are described in full in Figure 5.
17
Figure 5
Communication Skills Map

Communication Skills Constellation
Definition and
articulation of
information
need
Location
and
access of
information
Assessment
of
information
Organization
of
information
Use
of
information
Communication
and
ethical use of
information
Other
information
Skills
INFORMATION LITERACY
Digital
technology
Use
Use of
Communication
Tools
Use of
Networks
Analyze
media
messages
Sift media
messages
Other ICT/
Media Skills
ICT SKILLS - MEDIA LITERACY
Reading
Writing
Numeracy
Other Basic
Skills
LITERACY
Speaking
Listening
ORAL COMMUNICATION
Thinking Skills
REASONING
Information Literacy skills are part of a bigger constellation of adult skills and
underpin some of the Millennium Development Goals (MDGs, 2003). For instance,
combating diseases (goal 6) and enhancing employment opportunities (target 16)
require that people have the ability to apply information into practice. Reeff et al
(2006) proposed that problem solving abilities are at the centre of adult competencies
(see Figure 6). They identify various forms of literacy upon which problem solving
depends including reading, writing and numeracy. IL in their model is embedded in
ICT skills but can be identified in their definition of this construct. They distinguish
static and dynamic aspects of problem solving as elements of the overall problem
solving ability. Thus, just as Pasadas delineates aspects of IL, Reeff et al give more
detail of the nature of problem solving abilities.
18
Figure 6
General structure for an integrated framework

of generic skills p9. Reef, et al (2006)
CONTEXT:
Social context / ICT-rich
environment
General Mental Abilities
Problem-Solving Abilities (modifiable)

Reading Literacy
Numeracy
Problem Solving
ICT Literacy
Prose Literacy
Document Literacy
Static / Analytical
Problem Solving
Dynamic
Problem Solving
Hierarchical skills model. Catts (2007) also proposed a hierarchical model in

which a distinction is drawn between core generic skills that apply across common life
experiences, and the specific situated application of generic capacities in professional
practice (see Figure 7).
Figure 7
Hierarchical Model of Generic Skills in Higher Education

Hierarchical Model of General Skills
STAGES
Graduate
Professional
Lifelong
Learning
Undergraduate
Global
Perspectives
Information
Literacy
HE
Entry
Numeracy
Team Work
Informed
Reflexion
Professional
Communication
Technology
Application
Information Use
Communication
Co-operative
Network
Critical
Thinking
Problem Solving
Technology Use
Planning
19
This model has been developed for use in the development of higher education
curricula within the context of lifelong learning. It differentiates basic generic skills
that are a focus of general education from the situated professional capacities that
are required of people operating in a knowledge economy. In this model the term
informed reflection is used to encapsulate the combination of information literacy with
critical thinking and communication skills to make informed professional judgements
relevant to each profession. Above all else is the concept of an autonomous learner
who is able to apply all the underpinning skills to maintain their competence through
continuing professional education. For the purposes of establishing international
framework for IL indicators this model illustrates why IL skills need to be considered
as a continuum of capacities.
Information Literacy Indicators

in Higher Education
Three standardized information literacy surveys have been developed for use in
higher education. In the United States a consortium of library scientists developed a
test of IL knowledge based on the Association of College and Research Libraries (ACRL)
standards called Standardized Assessment of Information Literacy Skills (SAILS). More
recently the Education Testing Service (ETS) has also published a computer based
survey that they term iSkills Test, formerly known as ICT skills (ETS, 2008). In Australia
an Information Skills Survey (ISS) has been published (Catts, 2005a).
The SAILS measurement tool was developed using latent-trait theory (OConnor,
et al, 2002), while criterion referenced assessment was used in the ISS developed
by the Council of Australian University Librarians (Catts, 2005). The iSkills assesses
simulated IL skills at two levels of performance. One targets students at entry level to
post-secondary education while the second targets learners at the end of two years
of higher education, a critical point in the United States higher education system for
transfer from two to four year colleges.
Information literacy is viewed as a generic capacity and hence the level of
information literacy necessary for effective performance can vary considerably across
occupations. A latent trait model allows a more efficient estimation of capacity across
a wide range of individual capacities. On the other hand, if the focus were on the
specification of a level of information literacy essential for effective participation
in a civic society, then a measurement model referenced against an international
standard will normally provide a more efficient measure. The iSkills survey seeks to
accommodate this dilemma by providing criterion-referenced assessment at two
levels of performance.
SAILS, the CAUL ISS, and iSkills provide an interesting comparison of how to
measure IL. The SAILS is a test of the knowledge of each respondent about information
20
literacy based on the American ACRL (American Library Association, 2005) standards
1, 2, 3 and 5. Therefore the tool measures only what people know about information
literacy at a general level of abstraction, rather than what they actually do in practice.
The CAUL ISS is a self-report inventory that asks each respondent to describe what
they do with information. It measures across standards 2 to 6 of the information
literacy framework of the Australian and New Zealand Institute for Information
Literacy (ANZIIL) (Bundy, 2004). The iSkills provides a simulated computer based
test of performance of IL skills. In the higher education environment with access to
computers, it is feasible to adopt simulated performance which provides the most
direct measure of IL skills.
In the absence of this environment, the self-report approach is likely to provide
the best evidence of practice, as compared to knowledge about IL. There is some
evidence to support the view that more sophisticated information users may rate their
practice against different criteria to those who are less sophisticated (Clark and Catts,
2007) so the design and validation of a self-report survey needs to investigate the
validity of the respondents across levels of sophistication in the use of information.
A self-report survey designed using a latent trait model may capture the benefits of
both approaches.
In higher education literature there are many local librarian or faculty devised
surveys of information literacy. As in other research in education, these surveys are
often of use to evaluate curricula because they assess the objectives of particular
teaching programs. An example is provided by Mittermeyer and Quirion (2003) who
investigated the information literacy skills of undergraduate students in Quebec.
These types of surveys are however not designed for use as indicators of IL at national
or international level.
Information Literacy and Oral Traditions

Each of the models of adult competencies we have described above identifies the
capacities of reading, writing and numeracy as prerequisites for problem solving and
creating knowledge. These models however are proposed in the context of an ICT
driven information society. In a society that depends upon an oral tradition to disperse
information it is possible for a person to be information literate, and necessary for
effective decision making (Campbell, 2004). However, although such people may be
information literate within their oral tradition, the limited information sources available
to a person living within an oral tradition will restrict their capacity to compete in a
global economy. Within a culture that relies on oralcy, the individual is dependent
upon others to source alternate views and consequently this may be considered a
special case. Normally people need to be able to read, to plan and organize and to
use problem solving skills in order to demonstrate information literacy.
21
IL standards relevant to all societies. Although published IL standards relate to

the written word, but they can equally be applied to oral societies, where citizens, need
skills to identify their oral information needs. In some traditional cultures information
is codified in a way that helps to maintain the accurate transmission of culturally
sensitive information. These peoples use and adapt traditional technologies to create
records in the forms of paintings, carvings and other symbols. Skills in creating and
interpreting these records are crucial to the transmission of information. However, the
introduction of new information, such as knowledge about the transmission of HIV/
AIDS, requires attention to traditional practices and taboos to enable the information
to be received and acted upon in a culturally sensitive manner.
Oral Traditions and ICT. Globalisation and ICT is now impacting on the lives of
many people from oral traditions. We note that in many traditional societies, national
governments have provided infrastructure including roads and electricity; and service
workers such as teachers, police, health and aid workers who often utilise ICT systems.
When these technologies can be accessed by traditional communities they may be
quick to adapt these to their needs. We suggest therefore that for UNESCO the focus
on IL should be as it relates to the written word and ICT.
Ethics and Information Literacy

Established IL standards incorporate the application of ethical principles to the
access and use of information (see for example ALA, 2005, Bundy, 2004). Within the
education system, plagiarism has been a concern. Several reports have suggested that
this has increased in those countries where there is easier access to the internet at all
levels of education, but some studies have concluded that training in information use
that emphasises ethical practice reduces the incidence of plagiarism (Loertscher and
Woolls, 2002, 66).
Ethical use of information. Ethical practice applies to the creation and distribution
of information, and to its use. It is inevitable that there will be bias in the creation and
distribution of information because each author brings their values and norms to the
way they create and represent their knowledge. Such bias may be unintended in some
cases, but it is not surprising that organisations may deliberately suppress bad news or
put a spin on the information they distribute. An example that is widely acknowledged
is the way that tobacco companies in several countries have represented or suppressed
information about the relationship between smoking and lung cancer (Kruger, 1996,
676). This example is but one of many cases where firms and governments have been
found to have distorted or misrepresented information. An information literate society
is one whose peoples are able to evaluate information sources and it follows that such
people will question all sources of information. In disseminating information received
from others, those who are information literate should flag the potential bias in the
original sources rather than transmitting claims without qualification.
22
Indicators of Ethical Use of Information

In the three standardised tests of IL in higher education different approaches to
the ethical use of information have been adopted. In the SAILS instrument people
are asked their knowledge of ethical practice, which does not necessarily equate to
their actual practice. In the ISS people are asked to self-report their practice in relation
to copyright and plagiarism. The evidence is that people will self-report breaches of
ethics under a condition of anonymity. In the iSkills test ethical aspects of IL skills are
not assessed. As a performance based test unethical practice might require a form of
entrapment.
Information Literacy and Equality

The OECD through its International Adult Literacy Survey (IALS) project has
identified a correlation between ICT skills and literacy. They note that those with ICT
skills are likely to have higher literacy levels and report that this relationship applies
both between countries with high and low ICT access, and also within countries.
For instance, they report that fifteen year olds with access to home computers have
higher reading skills (OECD, 2005a, 184) than those without home access. It is noted
however that a correlation shows only that a relationship exists, and does not identify
cause. In this case, access to ICT at home could well be a proxy variable for access to
many benefits of economic power including access to education and hence literacy.
The World Summit on the Information Society (WSIS) raised concern about the
digital divide between nations. This divide is also evident between regions within
many nations. A notable example is the divide between rural and urban communities,
but the digital divide is also evident within all countries between affluent people and
those in relative poverty. In many countries, women report less access to ICT and less
ICT skills (OECD, 2005a, 193). This may be the case also in relation to other forms of
information supply. Initiatives to address such differences in access to information are
important since access is a prerequisite to IL practice.
Language role impact. Language is also a key factor in access to information.
Those who speak English have access to a wider pool of information in most fields of
knowledge due to the dominance of English, especially in electronic information data
bases (UNESCO 2005). This is not only the case for those people whose language
is used in a relatively small and geographically confined area such as is the case for
many indigenous peoples, but also applies to many large and geographically dispersed
populations such as the Mandarin-speaking and the Spanish-speaking populations.
Language barriers to information may affect the economic development of countries.
Where economies are more service-oriented (more economically developed), the
demand for and use of information is higher. Where citizens have greater access to
education including languages, and more economic resources to access information,
they may be able both to utilise English language resources and, in addition, have
23
privileged access to local and regional resources available exclusively in their first
language. However, if English is not a common commercial and professional language
in a community, then access to global culture and information is restricted and this
may limit international competitiveness.
Cultural constraints. Information and the skills to use it are needed in every
society, but the ways that a citizen may identify and express information needs are
affected by family patterns, language, and religion, among other social factors.
Therefore while the concept of IL is valid across cultures, the development of indicators
has to take account of cultural differences that are shaped by socio-economic, historic
and political factors.
Political constraints can also influence the development of an information
literate society. The assumption that access to and the effective use of information
is related to economic growth is made by many governments who seek to foster
greater involvement in the global knowledge economy. Greater and easier access to
information is likely to be associated with enhanced economic opportunities.
Economic constraints can impact on IL in all countries including developed
nations. For instance, institutions determine which electronic sources to enable through
licence fees. The policies of both the host library and the owners of the data bases
determine whether articles can be accessed on-line. In other cases the user receives a
message to the effect that you do not have rights to view the article. There is then
an opportunity to buy, which means in practice that normally the information in that
document is not accessed. Hence, electronic information sources and the purchasing
policies of libraries raise possibilities for distortion in favour of the information that is
available electronically and without charge to the end user.
IL around the world The international Federation of Library Associations (IFLA),
in conjunction with UNESCO, has developed a report on the international state of the
art in IL (Lau, 2007). This report demonstrates both the interest in IL around the world
and also the diverse stages of development in various countries. It provides a useful
summary of the state of IL policy and practice.
Options for Developing IL Indicators
24
We considered three options for the development of IL Indicators. These are

briefly outlined below together with our rationale for the preferred option. The first
possibility was to develop a set of indirect indicators of IL. These might encompass
products of IL such as numbers of books published, numbers of patents registered,
and volume of internet usage. These are part of the information cycle (see Figure
3) but this approach is flawed because these indirect indicators are influenced by
economic conditions and hence are better considered as outcomes of IL practice than
indicators of IL. Another possibility would be to design a new international survey
of IL skills. This would have the benefit of being a full and comprehensive survey
of IL. If there were no other alternate options, this might be justified but it involves
considerable costs, both in terms of development and implementation. We consider
these costs to be neither justified nor necessary. Available resources are far better
allocated to projects to enhance information literacy. We recall the old adage that one
does not fatten a pig by weighing it.
Our preferred option is to develop a set of indicators of IL from items in an
existing international survey. We are delighted to report that in the LAMP survey
being developed by UIS there are sufficient items to provide adequate coverage of
information literacy, with the exception of the ethical use of information. We examined
other international survey tools and have not found any that address ethical practice.
It may be feasible to draft a small number of additional items for inclusion in LAMP to
address ethical practice, but in any case, the use of LAMP will provide an otherwise
comprehensive range of IL Indicators.
Existing Sources of Information

Literacy Indicators
UNESCO, OECD, International Labour Organization (ILO) and World health
Organization (WHO) all conduct household or school based surveys that collect
responses from large numbers of people in many countries. These surveys are designed
to establish particular aspects of human behaviour and capacities. For instance the
Programme for International Student Assessment (PISA) surveys are conducted in
schools. PISA aims to compare scientific, mathematical and reading capacities and
also gathers information about access to information. Likewise, WHO (2006) uses
household surveys to collect information about peoples health behaviours and
UNESCO surveys households to collect information about literacy (LAMP). While these
surveys are designed to collect valid information about their primary topic, some items
within these surveys can provide evidence of aspects of information literacy.
Relevance of LAMP. As is noted in the UIS Paper, A Statistical Framework for
Information Literacy (UIS, 2007), the Literacy Assessment and Monitoring Programme
(LAMP) has applied surveys carried out by OECD to developed a household survey of
Literacies applicable across many countries. LAMP is currently being piloted and it has
been reported that LAMP data will be available from 2009. The content validity for IL
of selected items from the LAMP survey could be investigated as part of the current
developments. If content validity is confirmed, statistical evidence of construct and
concurrent validity could be investigated using data sets currently being collected, and
this could mean that indicators of IL could be available in a timely manner. The advantages
of adopting indicators of IL based on LAMP include the timeliness of the development,
the number of potentially valid items, and the quality control that UIS exercises in survey
implementation. In Appendix 1 we present the twenty-eight items from the current
LAMP survey that we consider suitable for consideration as indicators of IL.
25
This is likely to provide a sufficient set of items to enable the production of a set
of indicators with satisfactory levels of reliability. It is noted that reliabilities that met
the criteria for standardised tests for the two forms of the ISS survey with between
20 and 24 items, including reliabilities for sub-scales sufficient for accurate reporting
of group performance.
It may not be possible immediately to identify items that indicate the ethical aspect
of information use with indicators from LAMP. We considered proposing a reduced
definition of IL to avoid this area but have retained this dimension of IL both because it
is an essential part of the IL construct and because this may prompt the development
of suitable survey items in the further development of LAMP.
It is evident that developing indicators of ethical use of information is a challenging
task. Beyond the norms and conventions that govern the use of information in
academic publishing, the definition of ethical use of information is challenging but
is feasible. It would require development and trial of examples that are robust across
cultures. Items might be considered around concepts like claiming other peoples
ideas as ones own, opening and reading other peoples mail, or making copies of
copyright music or movies.
Potential of PISA items. Although our recommendation is to focus initially on
the LAMP survey, we have also considered the potential of selecting items from other
international surveys. The Programme for International Student Assessment (PISA)
collects evidence of the attainment of school students in Mathematics, Reading and
Scientific competencies at various age levels. The assessment of scientific competencies
gives priority to three competencies each of which contains three elements. Two of
these elements are prima facie also elements of information literacy. The first of these
is Identifying scientific issues by identifying the keywords to search for scientific
information which equates with part of the Information literacy element, Locate
and evaluate the quality of information. The second element is interpreting scientific
evidence and making and communicating decisions which equates to apply
information to create and communicate knowledge. Examples of potential items are
listed in Appendix 2.
Potential of DHS surveys. The Demographic and Health Surveys (DHS) collect
data from eligible individuals include women of reproductive age (15-49) and men
age (15-59), or in some cases (15-54). In some countries only women are interviewed.
Individual questionnaires include information on marriage, fertility, family planning,
reproductive health, child health, and HIV/AIDS. Each survey is different, with
questions that diverge from the standard. The questionnaires used in one country,
while containing essentially the same information, may be different in many ways
from those used in another country. It is also important to understand that model
questionnaires change frequently over time. Examples of potential items are listed in
Appendix 2.
26
Content Validity of Indicators of IL

The proposal that IL indicators be created by developing indices from existing survey
items is based on efficiency, cost effectiveness and the need for timely development of
IL Indicators. However, to ensure that the selected survey items are valid indicators of
IL it will be necessary to demonstrate the content validity of each element. The items
were after all developed to measure other constructs such as problem solving skills,
communication skills, or literacy. The conduct of blind trials of items to verify their
relevance will require the cooperation of experts in information science, public health
and lifelong learning. This is an essential stage in the development of IL indicators.
An example of this process is provided in the development of the Information Skills
Survey for use in Australian Universities (Catts, 2005b).
While there may appear to be a mapping of elements from LAMP with elements of
Information Literacy, individual items need to be examined to determine whether they
represent valid examples of Information literacy. An example of how content validity
might be considered is presented below using a sample item from the PISA Scientific
Competencies (OECD, 2006, 28).
Illustration of Content Validity
Sample Item: Catching the Killer
Which one of the following questions cannot be answered by the scientific
evidence (presented in the item)?
a) What was the medical or physiological cause of the victims death?
b) Who was the victim thinking of when he died?
c) Is taking cheek scrapings a safe way to collect DNA samples?
d) Do identical twins have exactly the same DNA profile?
This is a task where the person has to evaluate information and decide if further
information is required and hence is also evidence of information literacy situated
within a scientific disciplinary context. Some might wonder which of the five aspects
of information literacy is the most salient to this task. Of the five, the following two
might be likely to be considered:
Recognise their information needs;
Locate and evaluate the quality of information;
The possibility that this item represents more than one of the IL elements is why
the use of secondary analysis of items must be subject to content validation. This is
achieved by showing information science experts the item and asking them to select
the element of information literacy that bests describes the item. If experts do not
agree on a particular IL element, then even though the item may be seen as evidence
of information literacy, it is not useful for delineating capacities across the elements
of information literacy.
27
Criteria for IL for Teachers
28
Nations have a responsibility to ensure the competence of their teachers. This

normally includes the establishment of criteria for initial teacher education and, also
for continuing professional development. For the principles of lifelong learning to be
successfully embedded within elementary schooling, it is crucial that elementary school
teachers model lifelong learning competencies in their practices, including information
literacy.
This is a significant issue because when teachers model IL they adopt a constructivist
approach to teaching and learning, whereas in many societies a didactic model of
teaching is practiced. Didactic practices are considered teacher centred, whereas
constructivist models are described as learner focused. Many authors have argued that
the constructivist approach enables greater learning or deeper learning (e.g. Bryce and
Macmillan, 2005), whereas the didactic approach is said to foster rote learning. Other
writers argue that the quality of teaching is important, no matter which approach is
adopted (e.g. Jones, 2007) and it has also been argued that the differences are not
substantial when actual practice in a classroom is observed (Terhart, 2003). Nonetheless
the potential implications for the norms and values of various societies need to be
acknowledged.
The IL practices of teachers in relation to the use of research to inform their pedagogic
practices have been described by Williams and Coles (2007). They found that teachers
made little use of information sources and relied primarily on their senior managers and
on informal exchanges of ideas with peers. Teachers often claim that time limits their
opportunities to search for information, but this implies that they need better IL skills in
order to access information in an efficient and effective manner. While academics may
wish for teachers to make more use of research in their practice, of more importance still
is their modelling of IL to their pupils. Loveless and Longman (1998) have argued that
information literacy for teachers is more than competence and capability in information
retrieval and presentation, but requires awareness of the ideological, cultural,
epistemological and pedagogical practices in which these capabilities are developed.
Recent evidence confirms that even in advanced economies, teachers tend to focus
on the mechanics of information technologies (i.e. ICT skills) rather than the practice of
using information to inform practice (Tondeur et al, 2007). Therefore, the development
of a statement of IL competencies for beginning elementary school teachers could make
a contribution to the improvement of teacher education and teaching practice for all
countries.
The generic information literacy standards outlined in this paper should inform a
more detailed statement from which to operationalise information literacy indicators for
elementary school teachers. We propose that in preparing a statement of IL Indicators
for teachers we situate the statement in a broader context of professional competencies
along the lines outlined in various national standards for teachers and by Evers et al
(1998).
Teachers Information Literacy. Several studies have suggested that a barrier

to developing an information literate society is the lack of IL behaviour modelled by
teachers (Loertscher and Woolls, 1992, 60). In terms of priorities for international
benchmarks the development of IL skills among primary school teachers is important
since it sets a standard for learning that can be closely aligned within a broader literacy
strategy that will enhance the capacity of future generations to use information skills in
their further education, at work, for their health, and in participation in civic society.
Concerns with benchmarking

The feasibility of developing indicators for IL skills implies a form of standardised
measurement suitable for benchmarking at the national level and for use in
international comparisons. Therefore attention is drawn to some reservations with
the benchmarking of IL.
The notion of standards and indicators for IL in the higher education context is
not universally supported. The American and Australasian standards are perceived by
some, especially in Scandinavian countries, to be associated with behaviourist traditions
of teaching and assessment that are the antithesis of the enquiry driven model of
teaching that underpins a constructivist approach. A reading of the framework
proposed in the Australian and New Zealand publication (Bundy, 2004) indicates that
the authors conceive of the standards as being applied within a constructivist model
of learning, but nonetheless if the standards are viewed without the explanatory
framework, then a behaviourist interpretation is possible. In approaching the task of
developing international IL indicators, there is a need to be sensitive to this debate
and to offer an approach that is empathic with the lifelong learning agenda, and in
particular in supporting autonomous learning.
Deciding Levels of IL Competence

The question of what constitutes a sufficient level of Information Literacy is not
amenable to a single answer. There is no one criterion that will describe the level of
information literacy required of people in any of the domains of application included
in the Alexandria proclamation. Furthermore what constitutes a satisfactory level for
any particular context will change over time. This is the nature of any human capacity.
At any time, a new situation may require a new level of information literacy capacity.
Hence there is no point in defining a minimum level of information literacy. That is
why a measurement model is proposed that identifies items, and hence people, along
a continuum of information literacy capacity.
29
Conclusion
The development of IL Indicators will contribute to the efforts to monitor
achievements in the international decade of literacy. The proposal that IL indicators
be derived from secondary analysis of existing survey elements from LAMP will enable
the task to be undertaken in a cost effective and efficient manner so that data can be
made available in the near future.
The identification of information supply and access for all people to information
are necessary prerequisites to enable people to practice IL, but information usage is
the core IL task.
Appendix 1 - Information Literacy Indicators located within the LAMP Household
Survey
30
APPENDIX 1
Information Literacy Indicators
located within the LAMP Household Survey
a) Recognise information needs
Comparator Source
LAMP B28
LAMP C20
Comparator Element
Informal learning activities (most pertinent elements
to be determined)
Requirement to read at work (possibly C 22 provides evidence
of level of IL skills)
LAMP E11
Finding out how to see a doctor or health worker
LAMP E16
Reading about health issues
LAMP G 5.7 to 5.11
Searching for information using the internet.
b) Locate and evaluate the quality of information

Comparator Source
Comparator Element
LAMP E17
Understanding health issues
LAMP E18 &19
Understanding instructions on the use of products
c) Store and Retrieve information

Comparator Source
Comparator Element
D 2.3
Fill in Forms
G 3.5
Keeping a schedule or calendar (using ICT)
G 3.6
Reading information from CD ROM or DVD (using ICT)
G 5.6
Obtaining or saving music (ICT)
e) Make effective and ethical use of information

Comparator Source
Comparator Element
LAMP C 26
Calculations with numbers at work (C28 provides indicators of

levels of IL)
LAMP D 1
8 elements may provide indicators of levels of IL
LAMP D2.5
Produce bills, invoices or budget tables
LAMP G 3.1 to 3.4
Items may imply levels of IL
31
f) Apply information to create and communicate knowledge

Comparator Source
Comparator Element
LAMP C 23
Writing messages at work (C25 offers levels of IL)
LAMP D2.1
Write personal letters, messages or emails.
LAMP D2.2
Write official letters to an authority or organisation
LAMP D 2.4
Write reports or articles
LAMP D2.6
Produce charts, diagrams or maps
APPENDIX 2
Examples of Information Literacy Indicators
in the PISA School Assessment
and DHS Household survey
32
Information Literacy
Element
Source
Item
Recognise information needs
DHS 2007 womens

survey
unmet needs for family planning
Locate and evaluate the

quality of information
PISA Scientific
Competencies
OECD (2006, 29)
Identifying scientific issues by

identifying the keywords to search
for scientific information
PISA Reading
Literacy OECD
(2006, 50)
Retrieving specified information

from texts
Store and retrieve

information
DHS (2007)
womens survey
DHS (2007)
Womens survey
DHS (2007)
Womens survey
knowledge of a source of
contraception
knowledge about ways to avoid
getting AIDS
knowledge about high-risk sexual
behaviour
Make effective and ethical

use of information
DHS (2007)
Womens survey
use of contraceptive methods
Apply information to create

and communicate knowledge
PISA Scientific
Competencies
OECD (2006, 29)
interpreting scientific evidence

and making and communicating
decisions
APPENDIX 3
International indicators for the supply,
access and reception of information,
and of ICT Skills
By UNESCO Institute for Statistics3
UNESCOs global mandate for monitoring information literacy
The need for indicators on information literacy is driven by the recommendations
of two global summits in which UNESCO has played a leading role.
The Dakar 2000 Education for All meeting set out six global education gals to
be attained by 2015 covering all aspects of education from pre-primary to tertiary
and adult education. None of these goals specifically address information literacy.
However the 2005 Global Education for All Monitoring Report on the subject
of literacy defined the improvement of the literacy environment as one of the
three global priorities to foster literacy. The Report is written by an independent
team working at UNESCO, and the statistics for the report are largely provided by
UNESCO Institute for Statistics. Since the 2005 report the team has become further
interested in presenting a more comprehensive view of the literacy environment.
At the same time the Education Sector at UNESCO has highlighted the issue during
its current series of regional conferences in support of the UN Literacy Decade
2003-12.
The World Summit on the Information Society 2003/5 has also stressed aspects
of information literacy in its Action Plans delivered at Geneva in 2003 and Tunis in
2005. After the Geneva round of the Summit a number of international agencies
formed the Partnership for the Measurement of ICTs for Development (OECD,
UNCTAD, ITU, UIS and UN Regional Commissions) which has been established as
the international body for global monitoring of the outcomes of the Summit. The
Partnership has developed 48 core indicators for ICT use in businesses and the
home. Within the Partnership UIS has been mandated to develop indicators for
ICTs in Education but has also continually stressed the usage of technology old and
new as well as the overall Information for All goal of public access to information.
This has led UIS to relaunch surveys of Press and Broadcast media in 2005 and
3
Simon Ellis was principal author. Subramanyan Venkatraman, Claude Akpabie, and Patrick Lucas provided
important input.
33
2006 as well as a pilot collection on ICTs in Education in 2006/7. UIS strategy has
thus stressed the use of old and new technologies, as well as measurement of the
various channels by which public information is distributed and the skills needed
to access and comprehend this information.
UIS beacon project has been the development of a new literacy assessment tool
LAMP (Literacy Assessment and Monitoring Programme). LAMP takes literacy
assessment as carried out in OECD countries under the IALS and ALL programmes
and adds further modules for addressing the component or pre-literacy skills such
as letter and word recognition. LAMP is at present being piloted across a range
of different countries. Most pertinently for the present discussion LAMP includes
data collection on use of computers including Internet, newspapers, radios and
TVs in the home and school.
Finally while information literacy is not a target of the Millennium Development
Goals certain potential indicators for information literacy are official MDG
indicators. Literacy is included in the MDGs as an indicator of sustainable outcomes
of primary education. Internet subscriptions and availability of PCs are included
with reference to the target to encourage the spread of new technologies.
Approach adopted
The conceptual framework paper, Toward Information Literacy Indicators (Catts
and Lau, 2008) provides a set of indicators of information literacy which is defined as
the transformation of information into knowledge.
This paper suggests a range of indicators that identify the prerequisites to
Information Literacy namely supply, access, and reception of information, together
with ICT skills which are closely linked to the WSIS & EFA summits in UNESCOs
mandate, UIS role as global data provider, and UIS institutional place in official global
monitoring mechanisms. Many initiatives adopt an approach to this topic based on
ICTs (eg ITUs Digital Opportunity Index).
The proposal in this paper has been brought forward as a medium or channel
independent approach to measurement of pre-requisites to information literacy. That
is to say that while the digital divide risks widening the gap between the information
rich and the information poor the prime consideration is that people should have
access to public information through a variety of channels, and the precise channel
(eg Internet or newspaper) is less important than the fact of having access to the
information that is needed in a usable/comprehensible form.
The paper also adopts the perspective of UIS. UIS primary function is to collect
data from as many countries as possible to present a global perspective based on
internationally comparable data. Thus UIS collects national aggregate data rather
than data from administrative or other units within a country. UIS is also interested to
collect a small key set of indicators to show overall trends, and which are available
from a large number of countries. This has the advantage of minimizing the burden
of collecting new data, as well as the difficulties of supporting a large number of
34
countries in methodological development and capacity building. Thus the potential

for reducing the appended list of indicators to a smaller number of key measures
should be considered. This small number of international indicators should be an
abstraction of a much richer national database clearly tailored to meet national policy
requirements.
The proposal is based on a three part division of the indicators:
Supply: these indicators reflect the degree to which government or other official
national agencies supply information through a variety of channels to the public.
It is important to examine use of information in relation to supply as people may
have the skills to access information, but will not be able to obtain the information
they need unless it is supplied or made available to them. Furthermore it may well
be desirable to produce indicators relating usage to supply to distinguish between
countries where supply is good but usage is poor, and countries where usage is
good but supply is poor. Indicators of supply are the easiest to collect as they can
be commonly provided by the appropriate national authorities. In the present case
supply has been interpreted to mean both the provision of infrastructure (radio, TV,
computer), and content (education and health programmes for example). Measuring
content is difficult as it requires identifying specific categories which will be culturally
sensitive, but measuring the provision of such programmes is easier than measuring
their usefulness.
Reception: these indicators reflect the degree to which people actually receive the
information that is supplied. They may be divided into two groups. Firstly, indicators
associated with availability which looks at the degree to which the national supply
actually reaches people who may be prevented from using the information by barriers
such as social stigma or language. Secondly indicators of actual usage in the sense
of reception and adoption of information which measure either what information
people look at or whether they adopt the information in their lives. Availability is
much easier to measure, and data are much more readily available than for actual
adoption. Availability is often used as a synonym for usage; for example number
of Internet subscribers is often shown as number of Internet users when it is not
clear how often a subscriber actually uses the internet, and indeed one subscriber can
represent a household of users. The fact that information is available thus does not
necessarily mean it is used. Assessing the benefit that two people, even in the same
community, obtain from the same content can be extremely difficult, and usage
figures are more likely limited to time spent than to impact measures. Data on usage
and availability are usually collected through household surveys.
Skills: Catts and Lau (2008) identify adult literacy and ICT skills as prerequisite skills
for the practice of IL in a knowledge society. It is considered that a prime mandate
of UNESCO is to examine the degree to which people acquire the skills necessary to
use ICTs through the formal or non-formal education systems. Lack of skills can be
one reason why information that is available is not used. Data on training and
35
skills can be collected either through household assessment like LAMP, or through
school assessments like OECDs PISA. Skills assessments normally require sophisticated
statistical modeling especially to obtain internationally comparable results. UNESCOs
regional bureau for education in Bangkok has conducted a major programme on
ICT indicators in schools, and UIS has also had a number of projects on this topic, in
particular specifying global indicators for the Partnership for WSIS follow-up.
Information literacy skills. Information literacy skills are the subject of the
preceding paper by Catts and Lau. The indicators that they recommend are from
the LAMP/IALS set and, as outlined in the table that follows, these IL indicators
complement the existing set of indicators outlined above.
Some important gaps in information

Reception. It is important to know how information and technology is actually
used to decide if information can be received. For example computers may be used
in schools purely for administrative purposes and accountancy. Indicators such as
number of computers used for educational purposes still do not indicate whether
the actual ICT skills needed to function in the information society are being taught.
Skills assessment can be very complex, and expensive. While it is possible to envisage
further work in this area it may prove extremely difficult to produce an international
profile of usage.
Book production. While publishing data is good for OECD countries in many
developing countries coverage is limited to a few major publishers. UIS view is that
it is not possible to collect representative data on book production from developing
countries. This may be the most problematic element in indicators of supply.
Definitional problems. Measurement issues in these prerequisite information
domains are not defined systematically enough or have not been operationalised
in surveys. For example the term Public Internet Access Centre has been defined by
ITU, but little data is as yet available. The important area of the ICT skills required
to locate and access information have not been defined with sufficient clarity to
allow international data collection. The definitions for on-line media also require
clarification. UIS Press and Broadcast surveys are attempting this.
Libraries. Definitional issues and lack of coverage in developing countries also
affects the availability of data on libraries. UIS is working with the International
Federation of Library Associations and the International Standards Organisation group
on library statistics to try and address this issue.
36
Potential indicators on information literacy including sources,

problems and links to official indicators for EFA, MDGs, and WSIS
Dimension Topic
Indicator
Source
References to
international
goals
EFA 2B
Supply
1.
Print
(newspapers)
Titles per 1,000,000

inhabitants
UIS Press Survey

2006
2.
Radio
Channels per 1000

inhabitants
UIS Broadcast
Survey 2006
Radio sets per 100 or

1000 inhabitants
3.
4.
television
Channels per 1000

inhabitants
EFA 2B
WSIS A11
UIS Broadcast
Survey 2006
Television sets per 100 or UIS Broadcast

1000 inhabitants
Survey 2006
5.
EFA 2B
WSIS A12
Print Journalists per

1,000,000 inhabitants
UIS Press Survey

2006
7.
Broadcast Journalists per

UIS Broadcast
Survey 2006
8.
Graduates (and
Enrolment) in Journalism
and Information
UIS Annual
Education Survey
9.
% of annual radio
broadcasting time
devoted to news
and information, or
education and science
UIS Broadcast
Survey 2006
Limited data,
difficult to
compare
% of annual television
broadcasting time
devoted to news
and information, or
education and science
UIS Broadcast
Survey 2006
Limited data,
difficult to
compare
No of on-line
newspapers per
UIS Press Survey

2006
No of Internet radio
stations per 1,000,000
inhabitants
UIS Broadcast
Survey 2006
6.
Journalists
Broadcast
content
10.
11.
12.
On-line media
37

Source
References to
international
goals
% of localities with
public internet access
centres (PIAC) by the
number of inhabitants
ITU
WSIS A10
Problems in
conception, and
data collection
PCs
Number of PCs per 100

or 1000 inhabitants
ITU
WSIS A3
MDG 48a
EFA 2B
Libraries
Public libraries
- volumes of books
UIS libraries
survey
EFA 2B
Only surveyed
in Latin America
in 2007
Library employees per

UIS libraries
survey
Only surveyed
in Latin America
in 2007
Dimension Topic
13.
14.
15.
16.
17.
18.
Availability
19.
Book
production
Titles per 1000

inhabitants
EFA 2B
No comprehensive
data for
developing
countries
Newspapers
Circulation
Total, & per 1000
inhabitants
EFA 2B
Radio
% households with a
radio
LAMP and
(inter)national
household
surveys
EFA2B
WSIS HH1
% households with a TV
LAMP and
(inter)national
household
surveys
EFA2B
WSIS HH2
20.
14.
TV
21.
On-line media
22.
23.
24.
25.
38
Information
Reception
Indicator
% of households with
Internet access
Internet subscribers per
100 or 1000 inhabitants
% of schools with an
Internet connection
Newspapers
% of households/
persons reporting they
read a newspaper
Radio
% of households/
read a newspaper
WSIS HH7
EFA 2B
MDG 48b
WSIS A4
WSIS Ed
LAMP and
(inter)national
household
surveys
LAMP and
(inter)national
household
surveys

Dimension Topic
Indicator
Source
LAMP and
(inter)national
household
surveys
26.
TV
% of households/
watch TV
27.
On-line media
% of households/
use on-line media
% of households/
use the Internet
28.
29.
30.
Broadcast
content
% of persons reporting
they watch different
content types
Use of libraries
% of households/
borrow newspapers,
books or magazines
References to
international
goals
WSIS HH10
LAMP and
(inter)national
household
surveys
LAMP and
(inter)national
household
surveys
LAMP and
(inter)national
household
surveys
WSIS HH10 +13

Very little data,
not compiled on
a comparable
basis
Skills
31.
Literacy
Literacy rate
Does not
measure
UIS annual survey
competency
Internationally
comparable
measure of
competency
32.
Literacy skills
Level of literacy
LAMP/IALS
33.
ICT skills in
schools
% Teachers with formal

training in ICT
% schools with PCs used
for educational purposes
UIS Annual
WSIS Ed
Education Survey
UIS Annual
WSIS Ed
Education Survey
Data collection
SIL and other
and definitions
sources
often problematic
Internationally
comparable
LAMP/IALS
measure of
competency
34.
35.
36.
37.
38.
Information
Literacy
Languages
% of people speaking
minority languages
Recognise
information
needs
See Catts and Lau
Locate and
evaluate
information
Store and
retrieve
information
See Catts and Lau
LAMP/IALS
See Catts and Lau
LAMP/IALS
39

Dimension Topic
39.
40.
Make effective
use of
information
Apply
information
to create and
communicate
knowledge
Indicator
Source
See Catts and Lau
LAMP/IALS
See Catts and Lau
LAMP/IALS
References to
international
goals
These indicators just represent some of the potential indicators that might be
used. Further work is required to identify a core set of indicators. Some of the qualities
that might be used to identify the core are described below.
Some principles of indicator development

The following list presents some of the qualities that are desirable in good
statistical indicators. Potential indicators should be assessed using these qualities in
order to select the minimum necessary to cover the relevant domain:
Pertinent: the data are relevant to decision-making and the issue to be
measured.
Timely: the data are made available quickly before they become out-of-date.
Accurate: the data are correctly calculated and not subject to error.
Frequency: the data collection can be repeated on a regular cycle to measure
trends.
Cost: data collection is not too expensive (few developing countries can afford
dedicated surveys of more than top policy priorities).
Valid: the data measure what they are intended to measure.
Reliable: the data are stable, not changing too quickly to be captured.
Consistency: indicators do not contradict each other or individual responses
contradict each other.
Economy: it is preferable to pick the minimum number of indicators necessary
in order to cover the maximum extent of the topic. This minimises the burden of
collection on countries.
Independence: indicators should measure different aspects of a topic, they should
not be intercorrelated though some indicators may be related.
Transparency: the sources of data and how indicators have been calculated should
be as clear as possible to the reader.
Comparability: the use of data at the international level adds a further dimension
of complexity, that data should be comparable across different cultures and
economies.
40
Sources and References

EFA: Education for All Global Monitoring Report 2006 Literacy for Life, Table 2b Literate
environment.
IALS & ALL: The International Adult Literacy Survey developed by OECD countries assesses five
levels of literacy. Most recent version the Adult Literacy and Life Skills Survey.
http://www.statcan.ca/english/freepub/89-603-XIE/89-603-XIE2005001.htm
LAMP: UIS Literacy Assessment Programme, developed from the IALS methodology. In addition
to the five levels of literacy assessed through IALS LAMP will collect data on components
of literacy such as recognition of letters, syllables, phrases etc. http://www.uis.unesco.org/
ev.php?URL_ID=6409&URL_DO=DO_TOPIC&URL_SECTION=201
MDG: Target 18 of the Millennium Development Goals reads in co-operation with the
private sector, make available the benefits of new technologies, especially information and
communications. The indicators marked MDG are official global indicators for progress towards
this target. http://millenniumindicators.un.org/unsd/mdg/Default.aspx
UIS Annual Education Survey: UIS regular collection of national administrative data on education. In
2006 this survey included an element on use of ICTs in education for the first time. http://www.
uis.unesco.org/ev.php?URL_ID=5750&URL_DO=DO_TOPIC&URL_SECTION=201
UIS Annual Literacy Survey: collects responses to simple questions on literacy in inhabitant censuses
and household surveys. Such responses are self declarations or declarations of literacy made
by the head of household on behalf of all household members. They are likely to overestimate
available literacy skills. http://www.uis.unesco.org/ev_en.php?ID=6862_201&ID2=DO_TOPIC
UIS Libraries Survey: A new survey developed in close collaboration with IFLA and ISO. Problems in
availability of data mean this will initially be piloted only in South America in 2007.
UIS Broadcast Survey 2006: In 2006/7 UIS relaunched the UNESCO Broadcast survey dealing with
national supply and viewers/listeners for radio and television. New items included community
and on-line services. Data tables will be prepared by the end of 2007.
http://www.uis.unesco.org/ev.php?ID=6554_201&ID2=DO_TOPIC
UIS Press Survey 2006: In 2005/6 UIS relaunched the UNESCO Press survey dealing with national
supply and circulation of printed news. New items included community newspapers and
on-line newspapers. Data tables are currently being prepared. http://www.uis.unesco.org/
ev.php?ID=5831_201&ID2=DO_TOPIC
WSIS: Partnership on Measuring ICT for Development, Core ICT Indicators, 2005.
WSIS Ed: UIS Core Indicators for Education, 2005. The Partnership consists of UNCTAD, OECD,
ITU, UIS, and the Regional UN Statistical Commissions. The Partnership has published 48 core
indicators on ICT use by businesses and households. Core indicators on education have been
developed by UIS.
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44
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Towards Information Literacy

Conceptual framework paper prepared by

UNESCO: Paris, 2008

Recommended catalogue entry:

TOWARDS INFORMATION LITERACY INDICATORS

TOWARDS INFORMATION LITERACY INDICATORS

NESCOs Information for All Programme (IFAP) recognizes

The need to focus on information literacy brings new imperatives

Abdul Waheed Khan

TOWARDS INFORMATION LITERACY INDICATORS

TOWARDS INFORMATION LITERACY INDICATORS

TOWARDS INFORMATION LITERACY INDICATORS

Information Literacy A Definition

TOWARDS INFORMATION LITERACY INDICATORS

TOWARDS INFORMATION LITERACY INDICATORS

nature of the application of IL skills requires these standards to be translated into

TOWARDS INFORMATION LITERACY INDICATORS

The Elements of Information Literacy

TOWARDS INFORMATION LITERACY INDICATORS

Make effective and ethical use of information. Effectiveness of information

Information Literacy Research

TOWARDS INFORMATION LITERACY INDICATORS

Narrower ICT Path

Economics and Information Literacy

TOWARDS INFORMATION LITERACY INDICATORS

Comparison of Industrial and Knowledge Economies2

Materials are Scarce and

Materials are depleted when

Materials are usually stable

Information needs to be updated

Materials and Products need

Provided ICT infrastructure exists,

Products can be patented,

Knowledge can be difficult to

Value is primarily determined by

The Information / Knowledge Chain

after Peters and Besley, 2006

TOWARDS INFORMATION LITERACY INDICATORS

their community. These forms of knowledge are packaged by publishers, database

Information / Knowledge Chain

Information Literacy Standards

TOWARDS INFORMATION LITERACY INDICATORS

Information Literacy Continuum

Definition and articulation

Location and access

Information Literacy and Adult Competencies

TOWARDS INFORMATION LITERACY INDICATORS

Communication Skills Map

ICT SKILLS - MEDIA LITERACY

TOWARDS INFORMATION LITERACY INDICATORS

General structure for an integrated framework

General Mental Abilities

Problem-Solving Abilities (modifiable)

Hierarchical skills model. Catts (2007) also proposed a hierarchical model in

Hierarchical Model of Generic Skills in Higher Education

TOWARDS INFORMATION LITERACY INDICATORS

Information Literacy Indicators

TOWARDS INFORMATION LITERACY INDICATORS

JemWhZi?