Montserrat public service

CODE
OF
ETHIcS
AND
INTEGRITY

CONTENTS

Page No.
Foreword

Section A

Introduction

Section B

Principles and Values Governing the Montserrat Public Service

Honesty and Integrity

Accountability and Transparency

Impartiality and Objectivity

Professionalism

Pursuit of Excellence

Confidentiality

Deportment and Behaviour

Section C

10

Rights and Responsibilities

10

Section D

11

Conclusion

11

Foreword
Guidelines for Ethics and Integrity in the Montserrat Public Service

The Montserrat Public Service exists to provide high quality services to the public. It is
therefore important that as Public Servants we endeavour to do so with high standards,
behaviour and values that would reflect that the culture of the Public Service is changing.
My overall vision for the Public Service is for it to be modern and energetic in its
approach, professional in its attitude and efficient in its service, with a set of principles
and values which govern our personal behaviour, our relationship with each other, and
our response to the public.
The Code of Ethics and Integrity fully outlines the principles that will guide our conduct.
It has been developed through dialogue and has been discussed with and accepted by all
facets of Government as well as the General Public. Through this medium, I wish to
thank the team led by Sir Howard Fergus for their invaluable contribution to the
consultations beginning with the Code of Ethics Workshop of November 2007.
I therefore encourage all Public Servants to adhere to the values and principles therein.
Each Public Servant is expected to have a copy of the Code which will be displayed
publicly in each Office of Government and on the Government of Montserrats website:
http//www.gov.ms.

.
Sarita Francis (Mrs)
Chief Establishment Officer

GOVERNMENT OF MONTSERRAT PUBLIC SERVICE

CODE OF ETHICS AND INTEGRITY

Ethics is that greyish zone of human behavior that lies between the law on the one hand
and common courtesy on the other. It is not mandated by law. You dont have to be
ethical. It is a moral obligation. (Eugene P. Bertin).

SECTION A

INTRODUCTION

The Government and people of Montserrat regard ethics and moral principles as essential
foundations of good governance, and the public service is an integral arm of government.
This Code of Ethics is applicable to all government workers who serve the public. Public
servants make up a major part of the Montserratian workforce and they must be relied on
to ensure that government operates in an efficient and effective manner for the benefit of
the country.

The Code is intended to provide a framework for their behaviour.

Conscientious public servants already adhere to many of these guidelines so what the
Code does is to formalise and articulate the expectations of the people and the purpose of
the service.

The Code of Ethics establishes a set of principles and values which will enable public
servants to deliver excellent service with the highest standard of courtesy, honesty,
integrity, objectivity and impartiality and with due regard to the best value for money.
The Code applies to all categories of public servants; it complements and is
complemented by existing rules and regulations, including General Orders, which
establish standards of conduct in the public service.

A strength of the Code lies in the fact that it resulted from a consultative process and
incorporates the views and recommendations of public servants of all grades including
representatives of their Association. Additionally, the process elicited ideas of politicians
of all sides, opinion leaders and the citizenry in general. The Code can rightly be said to
enjoy national endorsement.

Public servants are prepared to subscribe to the Code, but they are concerned that their
employers provide the facilities and environment that are conducive to excellent service.
They regard Ministers of government as public servants also, albeit of a special kind, and
expect them to be exemplars of ethical conduct and integrity in their work. They are also
concerned that their own rights as individual citizens be respected and protected. A
section of the Code reflects these issues. What is really envisioned is a culture of public
service characterised by the highest, ethical principles, integrity and professionalism.
Accordingly, public servants expect national leaders with or without a corresponding
Code of Conduct to discharge their office with acceptable standards of fairness, honesty
and respect for individual autonomy.

The United Kingdom Committee on Standards in Public Life has enunciated Seven
Principles of Public Service which express public expectations of the conduct of senior
public servants - selflessness, integrity, objectivity, accountability, openness, honesty and
leadership.

These enjoy near universal acceptance and form a fundamental ethical

framework for both appointed and elected officials.

This Code of Ethics which is

published to underpin the conduct of Montserrats public servants reflects these bedrock
principles and is a guide to professional, humane and democratic behaviour.

SECTION B

PRINCIPLES AND VALUES GOVERNING THE MONTSERRAT PUBLIC

SERVICE

1. Honesty and Integrity

Public servants must:
(a)

Conduct the business of Government honestly and responsibly.

(b)

Attend work on time when scheduled, seeking leave only when necessary and in
accordance with General Orders.

(c)

Use resources including time and internet facilities only for the authorised public
purposes for which they are provided.

(d)

Be courteous and respectful while serving the public

(e)

Administer public money judiciously and efficiently with a view to obtaining best
value for money and in accordance with Financial Orders.

(f)

Resolve any conflict that arises between private interests and official duties in
favour of the public interest.

(g)

Not receive presents from any person in the form of money, entertainment or any
service that may be regarded as geared to compromising their integrity. (Gifts
that are of minimal value, infrequent and within the normal custom of courtesy
and appreciation are permissible; and where there is doubt gifts may be received
and a record kept within the department).

(h)

Not solicit or accept bribes from a person whom they are serving or intend to
serve.

(i)

Present the facts and relevant issues truthfully when discussing or reporting on a
matter and not seek to mislead Ministers, other members of the Legislative
Council, colleagues and the public in general.

(j)

Abide by laws, regulations and established procedures when discharging their

duties.

2. Accountability and Transparency

Public servants must:
(a)

Exercise prudence in the use of public funds, resources and utilities.

(b)

Not engage in unofficial activities or projects during official hours, or conduct

such activities within office premises or using public property.

(c)

Be open and transparent when serving the public.

(d)

Use established criteria in appointments, promotions and dismissals and ensure

that they do not grant preferential treatment or assistance to family or friends.

3. Impartiality and Objectivity

Public servants must:
(a)

Give courteous and efficient service to all members of the public regardless of
colour, creed, gender, age, race or status.

(b)

Not discriminate against customers including public officers in the execution of

their duties.

(c)

Give honest, timely and impartial advice to Ministers of Government and other
members of the Legislative Council.

(d)

Be loyal to the government of the day and be politically neutral in their day-today functions.

(e)

Comply with the guidelines which have been laid down on political activities in
General Orders or any other official document.

(f)

Not use their influence to further personal and other ends which are not part of
government policy, in the course of their duty.

4. Professionalism
Public servants must:
(a)

Seek to acquire the knowledge, skills and competences necessary for the efficient
discharge of their duties.

(b)

Adhere to their respective professional Codes of Conduct, if they are members of

professional bodies such as doctors, lawyers, pharmacists, airport-workers, media
workers.

(c)

Set targets by which to guide and monitor their performance.

(d)

Familiarise themselves with the machinery of government and the way it

functions.

(e)

Not be influenced by social and political affiliations in the performance of their

duties.

(f)

Treat all customers with respect and dignity and observe their rights under the
constitution.

(g)

Comply with lawful and reasonable directions from persons of legitimate

authority and behave in a way that brings credit to their position and enhances the
reputation of the public service.

(h)

Ensure that what they write and say is positive, truthful and constructive in
content and tone.

5. Pursuit of Excellence
Public servants must:
(a)

Strive to achieve the highest standard of performance.

(b)

Use their time, skills and expertise to attain the approved goals of the department.

(c)

Strive to acquire new knowledge and skills continuously and use them effectively.

(d)

Recognise the need for training and seek to obtain it.

(e)

Be models and exemplars of the principles and values embodied in the Code, at
the management level.

(f)

Encourage and recognise creativity and initiative among subordinates in the

performance of their duties.

6. Confidentiality
Public servants must:
(a)

Not disclose, in any form, official information or documents acquired in the

execution of their duties unless under proper authority or required by law to do so.

(b)

Be confidential in all matters relating to secret and classified information during

and after their term of office in the public service.

(c)

Not seek to influence or frustrate the policies, decisions or actions of government

by the unauthorised, improper or premature disclosure of any information to
which they have had access as public officers.

(d)

Be trusted to respect the legitimate confidences of Ministers and colleagues.

7. Deportment and Behaviour

Public servants must:
(a)

Maintain good personal hygiene and dress in respectable attire in accordance with
acceptable norms of the public service as stipulated in Establishment Circulars.

(b)

Not embarrass colleagues or members of the public by their dress, speech and
behaviour.

(c)

Not smoke where it is likely to inconvenience others and at any rate not in the
workplace.

(d)

Not engage in activities such as gambling, drinking alcohol and substance abuse
in such a way as to make them liable to judicial action, affect their performance
on the job, or cause a hazard to themselves or to others, and certainly not in the
workplace.

(e)

Not commit rape, sexual battery and molestation or any sexual assault.

(f)

Avoid contact which may be regarded as sexual harassment including:

(i)

pressure for sexual activity or sexual favour with a fellow

employee;

(ii)

intentional physical contact which is sexual in nature such as

unwelcome touching, pinching, patting and grabbing;

(iii)

sexually suggestive speech and sending e-mails with sexual tone

and content.

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SECTION C

RIGHTS AND RESPONSIBILITIES

(a) Management must:

(i) endeavour to provide public servants with the necessary resources and facilities to
enable them to perform at their maximum in the public service.
(ii) provide public servants with a safe working environment as far as possible.
(iii) give honest and timely feedback on the performance of public servants.
(iv) effect an appraisal system which includes the public servants participation in
assessing his/her performance.
(v)

provide appropriate access and facilities to accommodate the physically

challenged at public offices.

(b) Management should assist public servants with their preparation for retirement with
appropriate orientation and training as necessary.
(c) The Department of Administration in collaboration with Department Heads must
ensure that all public servants receive a copy of the Code and sign a receipt.
(d) Public servants have the right to:
(i) association whether by representation of Unions or Staff Associations.
(ii) the expectation of a government which upholds integrity and ensures that they are
treated justly and accorded privileges commensurate with their position.
(iii) seek legal counsel if they feel they have been unjustly treated.
(iv) seek opportunities for personal and professional development.
(e) Public servants have the fundamental right to be affiliated with any religious, civil or
political group, but should not engage in political advocacy in public offices.
(f) Public servants who become aware of actions by their colleagues which they believe
conflict with the Code should counsel them in an effort to secure conformity, failing
which they should refer the matter to their line manager and thereafter seek advice if
necessary from Permanent Secretary, Human Resource Management.

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(g) If the matter (at f) is not perceived to be adequately and expeditiously dealt with, it
should be reported to the Chief Establishment Officer using the correct channels.
SECTION D

CONCLUSION

The basic aim of the Code of Ethics is to facilitate efficient, effective and courteous
delivery of services to the public. All public servants are therefore expected to observe it
as part of their contractual relationship with the Government of Montserrat.

The

consultative process out of which the Code emanated should help to ensure wide-spread
commitment to the standards of behaviour and values on which it is based. Failure to
comply can be a ground for discipline in accordance with procedures laid down in
General Orders Public Service Regulations.