CASTLE 1-3K

Thank you for choosing Santak CASTLE products.

Safety information and operating instructions are included in this
manual. Do not attempt to operate the UPS until reading through
this manual carefully. Observe the warnings on the unit and please
comply with all warnings and operating instructions in the manual
strictly.
Save this manual properly for future reference.

Copyright Declaration
Santak is committed to technical innovation and providing quality products and services to meet
customers' demand. The product specifications are subject to change without notice.
All rights reserved.
is a registered trade mark of Santak Corp.

Safety information
Operation
1. Read this manual carefully and thoroughly before operating the UPS and save this manual
properly for future reference.
2. All the warnings and operating instructions on the UPS and in this manual must be strictly
complied with.
3. Avoid installation of the UPS in a location under direct sunlight, near running water, or
excessive humidity.
4. Do not install the UPS in the environment where it is close to heating facilities such as space
heaters or furnaces.
5. Position the UPS in a room with good ventilation, enough space for installation and adequate
airflow for heat sinking. Refer to the manual to carry out the installation.
6. Cleaning with dry stuff, do not use liquid or spray detergent.
7. In the event of a fire occurring in the vicinity, please use dry powder fire extinguishers.The use
of liquid fire extinguishing agents may causes electric shock.

Electricity
1. Verify the cabling and the polarities of the battery cable (for S models) are correct with
protective earth ground provided before powering on the UPS.
2. Before moving or re-wiring the UPS, please disconnect it from the mains source outlet and
make sure the UPS is completely powered off. Otherwise, the output outlets of the UPS may
have live voltage, thus presenting electric shock risk.
3. Choose optional accessories from SANTAK or consult the authorized distributors or service
center for further information.
4. The length of the output cables should be less than 10m in order to comply with EMC
requirements.

Battery
1. High ambient temperature shortens the battery s lifespan, the battery should be replaced
periodically to ensure normal operation of the UPS and for adequate autonomy.
2. Servicing of battery should be performed or supervised by personnel who is knowledgeable of
battery.
3. In replacement of battery, please use the same number and same type of the battery.
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4. A battery can present a risk of electrical shock and high short circuit current. Pay attention to
the following precautions prior to battery replacement.
A. Metal objects, such as rings and watches shall be removed;
B. Use tools with insulated handles;
C. Wear rubber gloves and boots;
D. Do not lay tools or metal parts on the batteries;
E. Disconnect the load before removing the wirings from the battery.
5. Do not dispose of batteries in a fire, they may explode.
6. Do not open or mutilate the battery. It may cause an electrolyte leakage that is toxic and
harmful to the skin and eyes. If electrolyte comes into contact with the skin, wash the affected
area with plenty of clean water immediately and go to the hospital for further checkup.
7. Do not make the positive and negative terminals of the battery short circuit; otherwise it may
cause electric shock or fire.

Maintenance
1. The operating environment and storage method are two main factors affecting the service
lifetime and reliability of the UPS. It is advisable not to use the UPS in the following
environments:
Where the temperature and relative humidity are out of the specifications (temperature:0
40, relative humidity: 20%90%.)
Where vibrations or shocks are existing.
Dust, corrosive agents or inflammable gas are present.
2. If the UPS does not use for a long period, it shall be kept in a dry environment. The storage
temperature should be between 25 55 (without battery). If the UPS has been kept
in the area where its temperature is lower than 0 , please keep the UPS in a location
with the ambient temperature over 0 for a certain period of time before powering on the
UPS.

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Contents
1
2
2.1
2.2
2.3
3
3.1
3.2
3.3
3.3.1
3.3.2
3.3.3
4
4.1
4.2
4.2.1
4.2.2
4.2.3
4.3
4.3.1
4.3.2
4.3.3
5
5.1
5.2
6
7
7.1
7.2
7.3
7.4
7.5
7.6
8

Introduction
Descriptions of Commonly Used Symbols
Product Description
Models and Configuration
The Appearance of the UPS
Operating Principle
Installation
Unpacking and Inspections
Installation Notes
Cable Connections
Connections of Input and Output
Operation Procedures of External Battery for Long Backup Time models
Connection of Communication Cable
Operation
Display and Control Panel
Operating Mode
AC mode (Utility Power mode)
Battery mode
Bypass mode
Operating Instructions
Turn On and Turn off the UPS
Battery self-diagnosis
Audible alarm and LED indication of UPS operating status and faults
Maintenance
Battery Maintenance
UPS functional check
Troubleshooting
Specifications
Electrical
Mechanical
Environmental
EMC standards
Safety
Industry Standards
Warranty

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5
5
5
5
6
7
8
8
8
9
9
10
11
13
13
14
14
15
16
16
16
17
17
19
19
19
20
22
22
23
23
23
23
23
24

1 INTRODUCTION
Descriptions of Commonly Used Symbols
Some of the following symbols may be used in this manual and may appear in your application
process. Therefore, all users should be familiar with them and understand their meanings.

Symbol & Description

Symbol

Descriptions
Alert you to pay special attention
Danger of electrical hazard
Alternating current source (AC)
Direct current source (DC)
Protective ground
Recyclable
Do not dispose of with ordinary trash

2 PRODUCT DESCRIPTION
Castle E Series is of true online UPS (Uninterruptible Power Systems) designed with an advanced
double-conversion technology. It provides perfect protection especially for critical loads, such as
computers, communications systems as well as computerized instruments.
The double-conversion design eliminates all mains power disturbances. A rectifier converts the
alternating current from the utility power to direct current. This direct current charges the batteries
and powers the inverter. On the basis of this DC voltage, the inverter generates a pure sine wave
AC power which is constantly powering the loads.

2.1 Models and Configuration

There are two types of UPS according to the battery configuration: standard type and long backup
time type, each available in the following ratings: 1kVA, 2kVA and 3kVA UPS.

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Table 2-1 UPS types and configurations

Type
Standard model

Long Backup Time

model

Model

Remark

1kVA UPS

C1K_E

With internal batteries

2kVA UPS

C2K_E

With internal batteries

3kVA UPS

C3K_E

With internal batteries

1kVA UPS

C1KS_E

Without internal batteries, but equipped with high

power charger

2kVA UPS

C2KS_E

Without internal batteries, but equipped with high

power charger

3kVA UPS

C3KS_E

Without internal batteries, but equipped with high

power charger

* Note: S stands for Long Backup Time model.

2.2 The Appearance of the UPS

Intelligent Slot
RS232
EPO
Network/Fax/Modem
Surge Protection
Output

Input
External Battery Connector

Figure 2-1The rear panel of C1K_E

Figure 2-2The rear panel of C1KS_E

Intelligent Slot
EPO
RS232
Network/Fax/Modem
Surge Protection
Output

External Battery Connector

Input

Figure 2-3The rear panel of C2K_E

Figure 2-4The rear panel of C2KS_E

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Intelligent Slot
EPO
RS232
Network/Fax/Modem
Surge Protection
Output
Output Terminal Block
External Battery Connector
Input

Figure 2-5The rear panel of C3K_E

Figure 2-6The rear panel of C3KS_E

2.3 Operating Principle

Bypass
Output

Input

AC/DC
Converter

Input Filter

DC/AC Inverter

Output Filter

DC/DC
Converter

Charger

Battery

Figure 2-7 System block diagram

1. Input filter: It is for input noise filtering and provides clean AC power to the UPS.
2. AC/DC converter: In AC mode (Utility Power mode), it converts the AC input power to
regulated DC power source for the inverter.
3. DC/DC converter: It boosts the DC Voltage from the battery to the optimum operating DC
power for the inverter when the UPS is in Battery mode.
4. DC/AC inverter: It utilizes the regulated DC power of the AC/DC converter in AC mode or
DC/DC converter in battery mode to generate a pure, clean and regulated sine wave AC power
for output.
5. Bypass: The UPS automatically transfers to bypass mode powering the output load direct from
utility power through the filters in the event of any fault of the UPS or the UPS is severely
overloaded.
6. Charger: It charges the battery when the UPS is in AC mode. The output charging current of
the standard models of C1K_E, C2K_E and C3K_E is 1A; the output charging current of the
long backup time models of C1KS_E and C2KS_E/C3KS_E is 7A and 8A respectively.
7. Battery: sealed lead acid maintenance-free battery is used as DC power source for standard
models and is strongly recommended to be used as the DC source for long backup time
models.
8. Output filter: It provides clean AC power for the output load.
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3 INSTALLATION
3.1 Unpacking and Inspections
1. Unpack the UPS and examine the unit to see if there is any damage during transportation.
2. Check the accessories of the UPS as below.(Refer to Table 3-1)
3. If the appearance of the UPS is damaged, or there is any missing accessory, please contact the
distributor immediately.
Table 3-1 List of Accessories

Model

Standard model

long backup time

model

Accessory

Quantity

User manual

WinPower software (CD)

Communication cable

Input Power Cable

Output Power Cable

User manual

WinPower software (CD)

Communication cable

External Battery Cable

Input Power Cable

Output Power Cable

3.2 Installation Notes

1. The UPS must be placed in a location with good ventilation, far away from water, inflammable
gas and corrosive agents. The ambient temperature of the UPS should be kept in the range of
0 to 40.
2. The UPS should not be tilted. The air inlet port at the front panel and the outlet port on the rear
panel should not be blocked so as to ensure good ventilation.
3. If the UPS is unpacked, installed and used at very low temperatures, condensations of water
drops may appear. It is necessary to wait until the UPS fully dried inside out before proceeding
to installation and use. Otherwise, there may be a risk of electric shock.
4. Place the UPS near the utility power source outlet which supplies power to the UPS and must
be easily accessible. In any emergency, shut off the UPS and unplug the input power cord from
the wall outlet. All power sockets must be connected with protective ground.

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3.3 Cable Connections

3.3.1 Connections of Input and Output
1. Input cable connection
If the UPS is connected via the power cable, please use a proper socket with protection against
electric current, and pay attention to the capacity of the socket: over 10A for C1K_E/C1KS_E
and C2K_E, over 16A for C2KS_E and C3K_E/C3KS_E. The wiring configuration is shown
in the following diagram.

Figure 3-1 Connection Method of Input for 1~3kVA

2. Output connection
Table 3-2 Output of the UPS

Rating

Model

Quantity of output
socket

Output Terminal Block

1kVA

C1K_E/C1KS_E

Nil

2kVA

C2K_E/C2KS_E

Nil

3kVA

C3K_E,/C3KS_E

Available

The output of C1K_E/C1KS_E, C2K_E/C2KS_E and C3K_E/C3KS_E are available to use

sockets for output connections. The total output power shall not exceed 1kVA/0.8kW,
2kVA/1.6 kW 3kVA/2.4 kW. Simply plug the load power cables to the output sockets to
complete connection as shown in the following diagram

Figure 3-2 Connection method of output for 1~3kVA

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1)
2)
3)
4)

Apart from using the sockets for output connections, C3K_E/C3KS_E has the terminal block
available for output as well. It is recommended to use this terminal block for output connection
when its drawing current of the equipment is over 10A. The wring configuration is shown in
the following diagram. Refer to the procedures as below,
Remove the small cover of the terminal block;
Use AWG14 (2.1mm2 ) wires for wiring configuration;
Upon completion of the wiring configuration, please check whether the wires are securely
affixed;
Put back the small cover to the rear panel.

Figure 3-3 Connection method of terminal block for 3kVA

* Caution: The wiring connection of the terminal block shall be carried out by
professional personnel.

3.3.2 Operation Procedures of External Battery for Long Backup Time models
The battery connection procedures are very important. Any incompliance may result in the risk of
electric shock. Therefore, the following steps must be strictly complied with.
1. Firstly connect the batteries in series of a battery pack to ensure proper battery voltage that is
36Vdc for C1KS_E, 72Vdc for C2KS_E and 96Vdc for C3KS_E.
2. A battery cable for connection of the external battery pack comes with the UPS, one end of the
external battery cable is a plug for connection to the UPS, the other end has 3 open wires for
connection to the output of the battery pack.
3. Connect the external battery cable to the output terminals of the battery pack (DO NOT
connect the plug of the cable to the external battery socket of the UPS first. Otherwise, it may
cause electric shock). Connect the red wire to the: + terminal of the output of the battery
pack. The black wire is connected to the - terminal of the output of the battery pack. The
green/yellow wire is grounded for protection purpose.
4. Connect the plug of the external battery cable to the external battery socket on the rear panel of
the UPS to complete the connection procedure.
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Figure 3-4 Battery connection diagram of Long Backup time models

* NoteThe length of the external battery cable is standardized. There is a limitation of
the length of the external battery cable to ensure normal operation of the UPS system.

3.3.3 Connection of Communication Cable

1. RS232 interface

RS232

RS232

RS232 interface It is used to communicate the UPS through a computer which has WinPower
software installed on it for power monitoring and management.

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2. Optional accessories

Intelligent Slot

Intelligent Slot: It is compatible with optional communication cards, please consult the distributor
or service center for further details.
a. AS400: Dry-contact closure interface.
b. WebPower Card(SNMP) : Remote monitoring and management of your UPS system over the
network.
c. CMC: It is a Central monitor card and gives an easy and simple way to achieve remote
monitoring and controlling of all the UPSs at the same time.
d. USB+RS232 card
* Note
1. Remove the cover of the intelligent slot before installation of an optional card.
2. Refer to some other relative documents for the use of the WinPower software and the
AS400 card, WebPower(SNMP)card or WinPower CMC card. please consult the
distributor or service center for further details if you have any questions.

3. Surge protection port (RJ45)

a
b

a. Output port for connection to the device which needs to be protected.

b. Input port for connection to incoming network/telephone line.

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4 OPERATION
4.1 Display and Control Panel
3# Load/battery capacity indicator

4# Load/battery capacity indicator

2# Load/battery capacity indicator

5# Load/battery capacity indicator

1# Fault indicator

6# Load/battery capacity indicator

7# Bypass indicator
8# Utility power indicator

9# Inverter indicator
ON/OFF

TEST/

10# Battery indicator

1. ON/OFF button:
The ON/OFF button is used to power ON or OFF the UPS:
1) Turn on the UPS system:
By pressing the ON/OFF button for more than 1 second to turn on the UPS system.
2) Turn off the UPS system:
By pressing the ON/OFF button again for more than 1 second, the UPS system will be
powered off.
2. TEST/
button
The TEST/
button provides the following functions:
1) Battery self-diagnosis
When the UPS is operating in AC mode (Utility Power mode), by pressing the TEST/
button for more than 2 seconds, the UPS will perform battery self-diagnosis for 10 seconds.
2) Silence function in battery mode
When the UPS is working in battery mode, the UPS gives an audible alarm every four seconds,
by pressing this TEST/
button for more than 2 seconds to silence the audible alarm; By
pressing it again for more than 2 seconds to resume the audible alarm.
* Note: The alarm silence function of the TEST/
button is valid only in battery mode.
It cannot silence other fault warning alarms of the UPS system
3. LED indicators
The LEDs display contains Fault indicator, Load/battery capacity indicators, Bypass indicator,
utility power indicator, Inverter indicator and Battery indicator.

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Table 4-1 Description of indicators

No.

Indicator

Color

Description

1#

Fault indicator

Red

2#

Load/battery capacity indicator

Orange

Show the level of the battery capacity or the load level:

3#

Load/battery capacity indicator

Green

1.Indicate the load level in AC mode and bypass mode

4#

Load/battery capacity indicator

Green

2. Indicate the battery capacity level in battery mode.

5#

Load/battery capacity indicator

Green

6#

Load/battery capacity indicator

Green

7#

Bypass indicator

Orange

8#

Utility power indicator

Green

9#

Inverter indicator

Green

10#

Battery indicator

Orange

Whenever the Fault indicator is on, it shows that the UPS is in

abnormal condition.

Whenever the Bypass indicator is on, it shows that the loading

current is supplied from the utility power directly.
When the Utility Power indicator is on, it shows that the utility
power input of the UPS is normal.
When the Inverter indicator is on, it shows that the load current is
supplied from utility power or battery via the inverter.
When the Battery indicator is on, it shows that the load current is
supplied from battery via the inverter.

4.2 Operating Mode

4.2.1 AC mode (Utility Power mode)
In AC mode, the display on the front panel is shown in the following diagram. The utility power
indicator and the Inverter indicator are turned on. The load/battery capacity indicator will be
turned on in accordance with the load capacity connected.
1. If the utility power indicator blinks, it indicates that there are problems with reversed polarity
(L, N) of site wiring or disconnected with ground that may result in shock hazard. The UPS is
still working in AC mode. If the battery indicator is turned on at the same time, it shows that
the voltage and/or frequency of the utility power are/is out of the normal input range of the
UPS. The UPS works in battery mode.

ON/OFF

TEST/

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2. If output overloaded, the load level indicators will be turned on and alarm will beep twice
every second. You should get rid of some unnecessary loads one by one to decrease the loads
connected to the UPS less than 100% capacity of the UPS.
3. If the battery indicator blinks, it indicates that no battery is connected to the UPS or battery
voltage is too low. You should check if the battery pack is properly connected to the UPS. If
the connection between the battery pack and the UPS is confirmed without any problem, it
may be due to the defect or aging of the battery, please refer to the troubleshooting in
chapter 6 to solve the problem accordingly.
* Note Connection to the power generator should be made according to the following
steps:
Activate the power generator and wait until the operation is stable before connecting
the output of the power generator to the UPS (be sure that the UPS is in idle mode).
Then, turn on the UPS according to the start-up procedure. After the UPS is turned
on, the loads are connected one by one.
It is recommended that the capacity of the AC generator chosen should double that of
the UPS.

4.2.2 Battery mode

In battery mode, the display on the front panel is shown in the following diagram. The battery
indicator and the inverter indicator are turned on. The battery capacity indicators will be turned on
in accordance with the level of the battery capacity. Please note that the load capacity level
indicators in AC mode will indicate the level of the battery capacity in battery mode.
1. When the UPS is running in battery mode, the alarm will beep every 4 seconds. If the
button is pressed for more than 2 seconds, the alarm will not beep silence
TEST/
function . Press the TEST/
button for more than 2 seconds again to resume the alarm
function.

ON/OFF

TEST/

2. When the battery capacity decreases, the number of battery capacity indicators turned on will
decrease. If the battery voltage drops to the pre-alarm level (capable of maintaining the backup
time for more than 2 minutes for standard models), the alarm will beep every second to remind
the user of insufficient battery capacity. Then, the load operations should be carried out
promptly and the load should be eliminated one by one.
3. It is possible to check the backup function of the UPS even though utility power is not
connected. The UPS can be powered up in battery mode.
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4.2.3 Bypass mode

The UPS can be configured through WinPower software to supply output power from the mains
power in bypass mode when the UPS is turned off (the factory default is no output when the UPS
is off in AC mode).
When operating in bypass mode, the display on the front panel is shown in the following diagram.
The utility power indicator and the bypass indicator are turned on. The load indicator will be
turned on in accordance with the load capacity connected. The UPS beeps every 2 minutes.
1. If the utility power indicator blinks, it shows that the voltage and/or frequency of the utility
power are/is out of the input range of the UPS or there are problems with reversed polarity
(L/N) of site wiring or disconnected with the protective ground.
2. Other display on the front panel is same as those mentioned in AC mode.
3. When operating in bypass mode, the backup function of the UPS is not available and the
power used by the load is directly from the utility power via internal EMI filters.

ON/OFF

TEST/

4.3 Operating Instructions

4.3.1 Turn On and Turn off the UPS
* NoteThe battery is fully charged before delivery. However, storage and transportation
will inevitably cause some energy loss. Therefore, it is advisable to charge the battery
for 8 hours before using it, so as to ensure adequate battery autonomy.
1. Turn on the UPS
The operation of turning on the UPS contains: turning on with utility power supplied (in AC
mode) and turning on without utility power supplied (in Battery mode).
1) Turn on with utility power supplied:
Connect the mains input to the UPS, press the ON/OFF button for more than 1 second until the
buzzer beeps, then the UPS begins self-diagnosis, with the load/battery capacity indicators on
the front panel turned on and then off one after another rightwards. Seconds later, the UPS will
begin to operate in AC mode; meanwhile, the utility power indicator, inverter indicator will
turn on. If the utility power is abnormal, the UPS will work in battery mode.
2) Turn on without utility power supplied:
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Without supply of the utility power to the UPS, press the ON/OFF button for more than 1
second until the buzzer beeps. In the power-on process, the UPS has the same operation as if it
is connected to utility power except that the utility power indicator is not turned on and the
battery indicator is turned on instead.
2. Turn off the UPS
The operation of turning off the UPS is shown as follows:
1) Completely power off the UPS in AC mode
Press the ON/OFF button persistently for more than 1 second to power off the UPS. If it is set
up to supply output in bypass mode by WinPower software, the bypass indicator will be turned
on to indicate that the UPS is working in bypass mode. In order to cut off the output from the
UPS, simply cut off the utility power supply. Finally, not any display is shown on the front
panel and no output is available from the UPS outlets.
2) Completely power off the UPS in Battery mode
Press the ON/OFF button persistently for more than 1 second to power off the UPS. When
being powered off, the UPS will start self-diagnosis and all the load/battery capacity indicators
will be turned on and off one after another. Finally, not any display is shown on the front panel
and no voltage output is available from the UPS outlets.

4.3.2 Battery self-diagnosis

In normal operation of the UPS, users can manually perform battery self-diagnosis to check the
battery conditions. There are two methods to perform the battery test:
1. Through the TEST/
button
In AC mode, press the TEST/
button for more than 2 seconds until the buzzer beeps. The
indicators (LED7~10) will blink cyclically, indicating the UPS is performing the battery selfdiagnosis. The battery self-diagnosis will last for 10 seconds by default. In the event of a
battery fault during battery self-diagnosis, the UPS will transfer to normal operating AC mode
automatically without interruption to the output.
2. Through the monitoring software
Users can also perform the battery self-diagnosis through the WinPower monitoring software
or through WebPower if installed.

4.3.3 Audible alarm and LED indication of UPS operating status and faults
Solid On
Flash
Depending on other conditions

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S/
N

Operating status

LED indicators
1#

AC

0%--35% load

mode

36%--55% load

2#

56%--75% load

76%--95% load

96%--105% load

Battery

0%--25% of battery

mode

capacity

3#

4#

5#

6#

7#

Audible alarm
8#

9#

10#
None

None

None

None

None

second

26%--50% of

battery

capacity
8

battery

capacity

of

battery capacity
100%

Once every 4
seconds

76%--100%

10

Once every 4
seconds

51%--75% of

Once every 1

of

Once every 4
seconds

Once every 2

Continuously beep

battery

capacity

Once every 4
seconds

11

Bypass mode

12

Overloaded in AC mode and

minutes

transferred to Bypass mode

13

Utility power failure

14

Overloading in Battery mode

15

Overloaded in Battery mode, no

Twice every 1
second
Continuously beep

output
16

Over temperature

17

Inverter fault

18

BUS voltage fault

19

Utility power input NTC open

20

Over charging

21

Battery fault

22

Reversed polarities (L, N) of input

wiring

or

disconnected

Continuously beep

Continuously beep

Continuously beep

Continuously beep

Continuously beep

Once every 2

with

minutes

protective ground
23

Charger or battery fault

24

Output short circuit

Once every 1
second

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Continuously beep

5 MAINTENANCE
5.1 Battery Maintenance
The battery is the key component of the UPS. The battery life depends on the ambient
temperature, charge and discharge times. High ambient temperature and deep discharge will
shorten the battery life.
1. Sealed lead acid maintenance-free battery is used in the standard models. When being
connected to the utility power whether the UPS is turned on or not, the UPS keeps charging the
battery and also offers the protective function of over-charging and discharging.
2. Keep the ambient temperature between 15 and 25
3. If the UPS has not been used for a long period, charging is recommended at the intervals of 3
months.
4. Normally, the battery should be charged and discharged every 4 to 6 months. Charging should
begin after the UPS shuts down automatically in the course of discharging. In the regions of
hot climates, the battery should be charged and discharged every 2 months. Moreover, the
standard charging time should be not less than 10 hours.
5. Batteries should not be replaced individually. All batteries should be replaced at the same time
following the instructions of the battery supplier.
6. Under normal conditions, the battery life lasts 3 to 5 years. In case the battery is found not in
good condition, earlier replacement should be made. The battery should only be replaced by
qualified service personnel.
* Note
1. Prior to battery replacement, the UPS must be turned off and disconnected from utility
power.
2. Metal objects such as rings and watches should be removed.
3. Use the screwdriver with insulated handle. Tools and other metal objects should not
be placed on the battery.
4. Short circuit or reverse connection between the positive and negative terminals of the
battery is strictly forbidden.

5.2 UPS functional check

Every time when conducting field maintenance, please check the regular functions
of the UPS, including:
1. Check the operating status of the UPS
If the mains voltage is within the specifications, the UPS should operate in normal mode (AC
mode); if the mains voltage is abnormal, the UPS should operate in battery mode. In both
modes, there should be no fault indication.
2. Check the transfer functions between the UPS operating modes
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Disconnect the mains input to simulate mains failure, the UPS should transfer to battery mode
and operate normally; then recover the mains input, the UPS should transfer to normal AC
mode and operate normally
3. Check the LED indicators of the UPS
During the checkup processes stated above, check that the LED indication of the UPS
complies with the UPS operating mode.

6 TROUBLESHOOTING
The troubleshooting chart, Table 6-1, covers most of the difficulties that you may encounter under
normal operating conditions. Such information can be used to determine whether the fault is
caused by external factors or how to tackle the problem. If the fault still persists, please contact
the distributor or service center as soon as possible.
Table 6-1 troubleshooting table
Problem

Possible cause

solution

The #1 Fault LED and #6 Internal over

LED are on, the buzzer
temperature
beeps continuously.

Ensure that the UPS is not overloaded and the

ventilation opening is not blocked and
ambient temperature is not too high. Wait for
at least 10 minutes for the UPS to cool down
before turning it on again. If it does not work.
please contact the distributor or service center

The #1 Fault LED and #5 Internal fault

LED are on, the buzzer
beeps continuously

Please contact the distributor or Service

center

The #1 Fault LED and #4 Internal fault

LED are on, the buzzer
beeps continuously

Please contact the distributor or Service

center

The #1 Fault LED and #3 Over-charging

LED are on, the buzzer
Protection
beeps continuously

The charger of the UPS is defective. Please

contact the distributor or Service center

The #8 utility power

LED blinks

The voltage or
frequency of the
utility power is out of
the input range of the
UPS

The UPS is running in the battery mode. To

save your data and then close the applications
in use. Ensure that utility power is within the
input voltage and frequency range permitted
by the UPS

Maybe reversed
polarities (L, N) of
the site wiring. The
alarm beeps once
every 2 minutes

Please check the polarities of the neutral

wiring and the line wiring

-20-

The #1 Fault LED and #2 The UPS overloaded Check the load and remove the non-Critical
LED are on, the buzzer
or the load device is equipment. Recalculate the load power and
beeps continuously
faulty in battery mode reduce the number of loads connected to the
UPS. Check whether the load device is faulty
The #1 Fault LED and #2 Fan of the UPS is not Please contact the distributor or Service
LED and #6 are on, the
connected or faulty
center
buzzer beeps once every
second
The #1 Fault LED and #2 The UPS output is
LED and #5 LED are on, short circuited
the buzzer beeps
continuously

Turn off the UPS. Remove all loads. Ensure

that the loads are not failed or has no internal
short before turning it on again. If failed,
please contact the distributor or service center

The #10 battery LED

blinks

Check the battery of the UPS and connect it

properly. If the battery is damaged, you must
replace it promptly

Battery is not
connected or its
voltage is too low.

The #1 fault LED is on. The charger of the

The #10 battery LED
UPS is defective
blinks. The buzzer beeps
once every second

Please contact the distributor or Service

center

The utility power is

normal but the UPS
cannot operate in AC
mode

The UPS input

breaker is tripped

Reset the input breaker

The battery discharge

time diminishes

The battery has not

been fully charged

Keep the UPS connected to utility power

persistently for more than 10 hours to charge
the battery again

The UPS is
overloaded

Check the load status and remove the noncritical device

Battery aged

Replace the batteries. Please contact the

distributor to obtain the components for
battery replacement

The power on button

is pressed too briefly

Press the power on button persistently for

more than 1 second

The UPS cannot power

on after pressing the
power on button

The UPS is not

Check the connection of the battery. Turn on
connected to battery the UPS without load if the battery voltage is
or the battery voltage low
is low
Internal fault

Please contact the distributor or Service center

-21-

When you contact the distributor or service center reporting UPS fault, please provide the
following information:
The UPS model and its serial No.
The date when the problem arose.
Complete descriptions of the problem, including LED indications, power condition, load
capacity, audible alarm and configuration of battery pack (if Long Backup time models).

7 SPECIFICATIONS
7.1 Electrical
Model

C1K_E

Rating
Input

Output

C1KS_E

C2K_E

1kVA/800W

C2KS_E

C3K_E

2kVA/1600W

C3KS_E

3kVA/2400W

Input

Single phase with earth ground

Nominal voltage

220VAC

Voltage range

115VAC300VAC

Frequency

50/60 Hz (auto-sensing)

Power factor

0.98

Bypass Voltage range

80VAC* (15%) 285VAC* (15%)

Output

Single phase with earth ground

Rated voltage

220VAC

Power factor

0.8

Voltage precision

2%

Output
AC mode
frequency

1. Syn to mains input frequency when the input frequency is in

the range of 46 Hz54 Hz or 56 ~ 64Hz
2. 50/60 Hz when the mains input frequency is out of the range of
4654 Hz or 56~64Hz

Battery mode

50/60 0.2 Hz

108%5%<Load150%5% : 47s25s
overload capacity
150%5%< Load <200%5% : 25s300ms
Utility power25
Load 200%5%
: 300ms
Transfer time

0ms AC modeBattery mode

<4msAC modeBypass mode

Battery

Crest factor

3:1 (max)

nominal voltage

36VDC

72VDC

96VDC

Quantity

Backup Time25

Full load 4min

Battery recharge time

* 5 hours recharge to 90% battery capacityStandard models

* Dependent on the capacity of external batteriesLong backup
time models
-22-

(Standard models)

7.2 Mechanical
Model

W*H*D(mm)

Weight(kg)

C1K_E

145220355

15 kg

C1KS_E

145220355

9 kg

C2K_E

190318383

28 kg

C2KS_E

190318383

14 kg

C3K_E

190318433

33 kg

C3KS_E

190318433

15 kg

7.3 Environmental
Item
Ambient temperature

Normal range
040

Humidity

20% ~ 90% (non-condensing)

Altitude

Lower than 1000m

Storage temperature

-1545

7.4 EMC standards

Item

Standard

Level

ESD

IEC61000-4-2

LEVEL4

RS

IEC61000-4-3

LEVEL3

EFT

IEC61000-4-4

LEVEL4

Surge

IEC61000-4-5

LEVEL4

7.5 Safety
Comply with IEC62040-1 and CE requirements.

7.6 Industriel Standards

Comply with EN62040YD/T 1095-2000 requirements.

-23-

8 WARRANTY
Santak Corp. offers the buyer and the client (hereinafter referred to as 'the buyer') the following
limited warranty for repair:
Starting from the initial date when the buyer purchases the product from Santak or the
distributor/the reseller of Santak, the Uninterruptible Power System and its components related in
this 'user manual' will not be short of materials and services under normal use, service and
maintenance within three years. The foregoing warranty card is only acceptable warranty card
unless other reasonable commercial agreements with specified purposes have been reached. In
certain places where local laws have special provisions for the term of warranty, the foregoing
term shall not be applicable. This warranty offers special legal rights. You are able to obtain other
different pursuant to local laws. The buyer is responsible for certain service and maintenance
expensive. The following situation is not covered by warranty: finished goods lost or serial
number manipulated, loss or damage due to force majeure or external reasons, misuse, accident,
negligence, unauthorized alternation or repair, overuse, violation of operation stipulations.
Warning: The warranty does not cover any loss caused by the over discharge of the battery. In
order to prevent over discharge, when utility power supply is cut off, do not keep the UPS
working in battery mode for more than two days without recharging of the battery. Moreover, the
battery should be charged again at the interval of 4 to 6 months.
With the warranty period of three years, in case if any damage of the machine is covered by the
warranty, Santak shall offer repair or replacement according to its own means. In case of need for
the warranty services, please contact your local Santak service center. The transportation charges
shall be borne by the buyer.

-24-

614-05118-00