USER manual

2014

Version 1.01

Table of contents
Important Safety Information .................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 1 Introduction to smartbox .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Site Requirements ........................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installation Overview . . ....................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2 Assemble Hardware . . ........... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Install Chassis and Power Supplies ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Inspect, Distribute and Install Blades .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mount Transcoder Modules ............... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Mount Power Inserter and Connect Input/Output Cables to Power Inserter .. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DISH 4-Port High Capacity Power Inserter (DN005050) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DPP 44 Switch ........................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connect Cables to Connectors and Install Cellular Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 3 Establish Communication with smartbox .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Connect smartbox to Ethernet .. .......... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Configure Network .. ......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Login to smartbox .......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 4 Authorize the smartbox .. ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Authorization 100% ....................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Authorization Less Than 100% ......... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 5 Enable Satellites and Verify That Tuners Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 6 Scan for Spot Beams .......... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Chapter 7 Update the smartbox Software .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Chapter 8 Specify Content Interface Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 9 Scan Services/Map Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Scan for Services ............................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
QAM Configuration . . .................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
IP Stream Configuration ................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Quick Add ..................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Add IP Input .................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 10 Set Up a Program Guide .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Configure Program Guide Output Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configure Update Time for the Guide Channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Chapter 11 Soak Test and Prepare to Ship .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Soak Test ..................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Prepare to Ship ............................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Chapter 12 Install on Customer Site . . ..... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Chapter 13 Status, Warnings, and Faults .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Chapter 14 Reshipping smartboxes ..... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 15 Technical Notes . . ............... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 16 Warranty Information and Return Authorization .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 17 System Limitations ............ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 18 Feature Enabling Codes ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Chapter 19 ATSC Diagnostic Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Chapter 20 Hardware Component Descriptions .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16-Slot Chassis .............................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-Channel Satellite Receiver Blade ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transcoder Module .......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8-Channel ATSC Receiver Blade . . ...... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16-Channel QAM Blade .................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24-Channel Analog NTSC TV Blade ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply ................................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chassis Spare Fan Assembly ............. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply Spare Fan Assembly ..... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Single Blade Filler Plate . . ................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply Filler Plate .................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Chapter 21 Technical Specifications ..... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Consumption . . ....................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Chassis Assembly Specifications ........ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Power Supply Module . . .................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

LED Status ................................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Satellite Receiver Blade . . .................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ATSC Receiver Blade . ...................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Transcoder Module .......................... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

QAM 16 Blade .............................. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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Regulatory Compliance .............. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

important safety information

To ensure proper installation and operation, take a moment to read this guide before proceeding
with the installation. If you have any questions or comments, please contact your dealer.

The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert
the user to the presence of uninsulated dangerous voltage within the products enclosure
that may be of sufficient magnitude to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the
presence of important operating instructions accompanying the appliance.

WARNING:

T
 O REDUCE THE RISK OF FIRE OR ELECTRIC SHOCK, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.
DO NOT OPEN THE CABINET.
REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

CAUTION:

TO PREVENT ELECTRIC SHOCK, DO NOT USE THE POLARIZED PLUG WITH AN

EXTENSION CORD RECEPTACLE OR OTHER OUTLET UNLESS ALL THE BLADES CAN
BE FULLY INSERTED TO PREVENT BLADE EXPOSURE.

Read Instructions: All safety and operating
instructions should be read before the appliance
is operated.

Reliable Earthing: Reliable earthing of rack-mounted

equipment should be maintained. Particular attention
should be given to supply connections other than
direct connections to the branch circuit (e.g. use of
power strips).

Retain Instructions: The safety and operating

instructions should be retained for future reference.

Power Sources: This product should be operated only

from the type of power source indicated on the marking
label. If you are not sure of the type of power supplied to
your home, consult your appliance dealer or local power
company.

Heed Warnings: All warnings on the appliance should

be adhered to.

Power Cord Protection: Power supply cords should

be routed so they are not likely to be walked on or
pinched by items placed on or against them. Pay
particular attention to cords and plugs, convenience
receptacles, and the point where they exit from
the appliance.

Follow Instructions: All operating and user

instructions should be followed.

Lightning: For added protection during a lightning storm

or when it is left unattended or unused for long periods
of time, the unit should be disconnected from the
power source.

Cleaning: Unplug this appliance from the wall outlet

before cleaning. Use a damp cloth for cleaning. Do not
use liquid cleaners or aerosol cleansers.

Power Lines: An outside antenna system should not

be located in the vicinity of overhead power lines or
other electric light or power circuits where it can fall into
such power lines or circuits. When installing an outside
antenna system, extreme care should be taken to keep
from touching power lines or circuitscontact with them
may be fatal.

Do Not Use Attachments: Use of attachments not

recommended by the manufacturer may cause hazards.

Object and Liquid Entry: Never push objects of any

kind through openings into this product as they may
touch dangerous voltage points or short-out parts that
could result in a fire or electric shock. Never spill liquid of
any kind on the product.

Water and Moisture: Do not use this product near

water, for example: near a bathtub, washbowl, kitchen
sink, laundry tub, in a wet basement, or near a
swimming pool.

Servicing: Do not attempt to service this product

yourself as opening or removing covers may expose you
to dangerous voltage or other hazards. Refer all servicing
to qualified service personnel.

Accessories: Do not place this product on an unstable

cart, stand, tripod, bracket, or table. The product may
fall, causing serious injury to a child or adult and serious
damage to the appliance.

Damage Requiring Service: Unplug this product from

the wall outlet and refer servicing to qualified service
personnel under the following conditions:
a) When the power supply cord or plug is damaged.
b) If liquid has been spilled or objects have fallen into
the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate normally by following
the operating instructions. Adjust only those controls
that are covered by the operating instructions. An
improper adjustment may result in damage and will
often require extensive work by a qualified technician
to restore the product to its normal operation.
e) If the product has been dropped or the cabinet has
been damaged.
f) When the product exhibits a distinct change in
performancethis indicates a need for service.

Elevated Operating Ambient: If installed in a closed

or multi-unit rack assembly, the operating ambient
temperature of the rack environment may be greater than
room ambient. Therefore, consideration should be given
to installing the equipment in an environment compatible
with the maximum ambient temperature 50C.

Replacement Parts: When replacement parts are

required, be sure the service technician has used
replacement parts specified by the manufacturer or
have the same characteristics as the original parts.
Unauthorized substitutes may result in fire, electric
shock, or other hazards.

Reduced Air Flow: Installation of the equipment

in a rack should be such that the amount of air flow
required for safe operation of the equipment is
not compromised.

Safety Check: Upon completion of any service or

repairs to this product, ask the service technician to
perform safety checks to determine that the product is in
proper operating conditions.

Mechanical Loading: The IPQ-PRO-12 is designed

to be rack mounted in a standard EIA 19 inch width
telecommunications rack. Mounting of the equipment in
the rack should be such that a hazardous condition is not
achieved due to uneven mechanical loading.
Outdoor Antenna Grounding: Before attempting to
install this product, be sure the antenna or cable system
is grounded so as to provide some protection against
voltage surges and built-up static charges.

Circuit Overloading: Consideration should be given

to the connection of the equipment to the supply circuit
and the effect that overloading of the circuits might have
on overcurrent protection and supply wiring. Appropriate
consideration of equipment nameplate ratings should be
used when addressing this concern.
Grounding Example from
National Electrical Code

a) Use No.10 AWG (5.3mm) copper, No.8 AWG

(8.4mm) aluminum, No.7 AWG (10mm) copper-clad
steel or bronze wire or larger, as ground wire.
b) S
 ecure antenna lead-in and ground wires to house
with stand-off insulators spaced from 4 feet (1.22m) to
6 feet (1.83m) apart.
c)Mount antenna discharge unit as close as possible to
where lead-in enters house.
d) A
 driven rod may be used as the grounding electrode
where other types of electrode systems do not exist.
Refer to the National Electrical Code, ANSI/NFPA 701984 for information.
e) U
 se jumper wire not smaller than No.6 AWG
(13.3mm) copper or equivalent, when a separate
antenna grounding electrode is used.

chapter 1 introduction to smartbox

Thank you for purchasing a DISH smartbox. smartbox is designed to be a revolutionary product for use in bulk video
distribution applications. smartbox is much more than a commercial satellite receiver; it is a highly integrated video
distribution platform. smartbox is designed from the ground up to operate in a 24/7/365 environment. Furthermore,
smartbox is designed to be highly flexible by providing multiple operating modes that can be enabled simultaneously.
There are three functional concepts that are important to understand about smartbox:

1. S
 ignal Receptionsmartbox uses a single common set of assets to receive DISH satellite signals. The satellite
receiver blades then output TV channels or transponders to the backplane in the chassis for distribution by one
or more signal output blades.

2. S
 ignal OutputMultiple options for video output are available. These various output blades can be configured in
any combination considering there are no inherent capacity limitations in the smartbox architecture.

3. O
 perational ModesAll modes of operation in smartbox are enabled via DISH feature enabling codes. Unlike
other third party devices, which have been historically used with DISH receivers, the outputs for smartbox must
be authorized or they will not function.

Site Requirements
All sites must provide the following:

1. S
 atellite dish(es) and LNB(s) installed with power inserters*, cables, and peaked. Typical satellite orbitals: 61.5,
72.7, and 77 degrees on East Coast, 110, 119 and 129 degrees on West Coast, 118.7 degrees for International.
Mixing and matching is not allowed.
* DISH 4-port high-capacity power inserter/surge protector (DN005050). An alternative is a DPP 44 multi-dish
switch with a DPP 44 power inserter and TSS-2400 coaxial surge protectors.

2. N
 ine inches of clearance above the smartbox chassis for cooling airflow exhaust.

3. E
 xternal terrestrial antennas installed and cabled to receive local channels for installations needing off-air
(ATSC) sources.

4. Internet connectivity via Ethernet cable and/or cellular modem connectivity via antenna mounted on
the smartbox.

5. 120 V AC power for smartbox power supplies and power inserters.

6. Ability to maintain ambient air temperature around smartbox between 0 and 50C (32122F) for
system cooling.

7. Ability to maintain non-condensing relative humidity around the smartbox between 5 to 95%.

8. Site plan/schema for mapping services to plant carrier frequencies.

Installation Overview
The following is an overview of the process of assembling, testing, and delivering the smartbox to a customer site.
Subsequent chapters contain detailed step-by-step instructions. Follow the information flow of the chapters to ensure
a successful setup of the smartbox hardware and software.

Assemble Hardware Install blades, connect cables, connect power supplies and power.

E
 stablish Communication with smartbox Connect to network and login.

Enable Satellites and Verify Tuners Lock Discover satellites and check that the tuners have
locked properly.

Scan for Spot Beams Use the Start Spot Beam Scan feature to locate local channels.

Update Software and Reboot System Download the latest version of software from the satellite.

Verify Software Version Check that the download completed successfully.

Authorize Authorize your smartbox with DISH so that you are able to receive programming.

Scan for Services Use the features Scan for Satellite Services and Scan for ATSC Services to identify
services authorized for the smartbox.

Configure Configure the services for output.

Perform Soak Test Allow the smartbox to run for between 24 and 48 hours. Perform a functional test at
the end of the soak to ensure all components are functioning as they should be.

Prepare to Ship Once the smartbox is fully configured and is operating as expected, remove the power
supplies and use the chassis box to ship the unit.

Install on Customer Site At the customer site, connect the smartbox to satellite feeds, power
sources, Internet connection. Then scan for local channels, and set up Welcome Channel, Program Guide,
and other channels.

NOTE: To ensure the most current software download, including the latest features and functionality, set up and
test the smartbox just before it is due to be set up on the customer site.

chapter 2 assemble hardware

smartboxes use semiconductors that can be damaged by electrostatic discharge (ESD). When handling smartbox
components, care must be taken to prevent damage. Damage due to improper handling is not covered by warranty.
WARNING: The following precautions must be taken whenever handling bare circuitrythis includes removing
and/or inserting blades into the chassis. Do not open the protective conductive packaging until you read the
following instructions and are at an anti-static work station.

Use a conductive wrist strap attached to a stable earth ground.

Use an antistatic mat to cover your work surface.

Always discharge yourself by touching a grounded bare metal surface or antistatic mat before picking
up an ESD-sensitive electronic component.

Install Chassis and Power Supplies

1. R
 emove the chassis, power supplies, blades, and filler plates from the shipping boxes. Save the boxes and
packing material for future use.
NOTE: Refer to the chapter on reshipping smartboxes for details on disassembling and packing a
smartbox for shipment.

2. Install the chassis in a 19 inch rack or a wall mount, or position it on a desk or table top. All connections are on
the front of the smartbox. The path of the air flow is through the front of the unit and out the top of the unit.
CAUTION: The chassis requires at least 9 inches of clearance above the chassis fans to ensure adequate
airflow. DO NOT block the top or front of the chassis.
CAUTION: Ambient air temperature must be kept between 0 and 50C (32122F) to provide adequate
cooling for the system.

3. Plug the power supplies into the chassis.

WARNING: Ensure the chassis is connected to an earth ground; use the ground screw
next to the ground symbol ( ) on the chassis. Refer to Important Safety Instructions at
the beginning of this manual for specific information related to proper grounding.

10

Inspect, Distribute, and Install Blades

1. Inspect each blade prior to installation:

a) Verify that each satellite receiver blade has an SMP bullet (connects blade to backplane).

b) Verify that each satellite receiver blade has one smart card loaded in each of its two ProCams.

c) Verify that heat sinks are in place on all blades and transcoder modules. The table below identifies the
number of heat sinks for each component.
Component

Number of Heat
Sinks

Satellite Receiver Blades

ATSC Receiver Blades

QAM Blades

Transcoder Modules

If a part is missing, contact DISH for a replacement.

2. P
 lan the distribution of the blades across the smartbox chassis. Arrange them as follows:

a) Slots 112 are allocated for satellite and ATSC receiver blades.
NOTE: Every smartbox must have at least one satellite receiver blade to operate.

b) Slots 1316 are allocated for output blades (QAM).

c) B
 lades should be distributed as evenly as possible across the slots. This ensures optimal airflow through
the chassis.

d) R
 efer to the next section if transcoder modules need to be mounted on blades. Then return to this section
and complete steps 3 and 4.

3. Install the blades according to the distribution plan.

a) Slide each blade into the appropriate slot rails; ensure the SMP bullet connects with the backplane.

b) Finger-tighten screws on front of blades to secure in chassis.

4. Install blank filler plates in remaining open slots. Finger-tighten screws to secure to chassis.

11

Mount Transcoder Modules

1. P
 lace the host blade on a flat, static-free surface with the component side up.

2. R
 emove the transcoder module from the antistatic bag.
NOTE: The module is shipped with four screws (4-40 X.125, PAN, SS) and four hex standoffs (STDF, F/F, .156
X, .1875 HEX, 4-40) mounted on it. Additional screws for attaching the receiver blade to the module are shipped
with the board.

Figure 1. Mounting Hardware Transcoder Module to Receiver Blade

3. A
 lign the connector on the transcoder module with the connector on the host blade. See Figure 2. Gently
press down until the connection is secure.

CAUTION: Do not force the connectors. Forcing the connectors can damage the connector pins.

4. Insert the remaining screws from the back side of receiver blade into the standoffs and gently tighten.

5. Return to step 3 in the previous section to complete the installation of blades.

Figure 2. Satellite Receiver Blade with Transcoder Module Attached With Four Screws

12

Mount Power Inserter and Connect Input/Output Cables to Power Inserter

An external power source and in-line surge protector(s) must be installed on the coax line(s) between the smartbox
and the satellites LNBF. The recommended solution is to use a DISH 4-port high capacity power inserter with built-in
surge protection (DN005050). This is only for situations where the LNBF is within 100 feet of the smartbox.
An alternative solution is to use a DISH DPP 44 switch and Tru Spec TSS-2400 coaxial surge protectors. Both
options are detailed below.

DISH 4-Port High Capacity Power Inserter (DN005050)

1. S
 ecurely mount a DISH 4-port high capacity power inserter/surge protector (DN005050) to an appropriate
wall or surface.

2. C
 onnect cables from the LNBFs to ports 1, 2, 3, 4 (as needed); these are marked TO DISH on the
power inserter.

3. C
 onnect corresponding ports 1, 2, 3, 4 marked TO smartbox on the power inserter to the Sat 1, 2, 3, 4
connectors on the front of the smartbox.

4. Connect the supplied AC adapter to the 18V DC power port on the power inserter.

5. Plug the AC adapter into a power source.

CAUTION: For cable runs of greater than 100 feet, additional amplification and amperage may be required.

Figure 3. DISH 4-Port High Capacity Power Inserter with Surge Protection

13

DPP 44 Switch
A DISH DPP 44 may also be used to provide power to the LNBF. It should be mounted on the coax line between the
smartbox and the LNBF. Additionally, Tru Spec TSS-2400 coaxial in-line surge protectors are recommended. This
solution is only for situations where the LNBF is within 100 feet of the smartbox.
CAUTION: For cable runs of greater than 100 feet, additional amplification and amperage may be required.

1. S
 ecurely install the DPP 44 switch.

2. C
 onnect an earth ground wire to the grounding lug.

3. C
 onnect cabling from the LNBFs into the TO DISH ports of the DPP 44.

4. Connect cabling from the TO ADDITIONAL SWITCH ports of the DPP 44 switch to TSS-2400 coaxial
surge protectors.

5. Connect the TSS-2400 coaxial surge protectors directly to the satellite connectors (Sat 1, Sat2, etc.) on the
front of the smartbox.

6. Connect the DPP 44 power inserter into the bottom left F-connector (labeled for power insertion).

7. Connect the DPP 44 power inserter to the power adapter and plug into 120V AC power.

Figure 4. DPP 44 Power Inserter Switch and Coaxial Surge Protectors

Connect Cables to Connectors and Install Cellular Antenna

1. C
 onnect a cable from an external terrestrial antenna to the Antenna In connector on the front of the ATSC
blade (if installed). If more than one ATSC blade is installed, use a splitter to connect the cards.

2. C
 onnect the QAM blade output port to the cable plant. If the smartbox contains multiple output cards (e.g.,
QAM and NTSC), use an external combiner to combine their signals on a single coax cable.

3. Screw the cellular antenna into the SMA connector on the front right of the smartbox.

14

Chapter 3 Establish Communication

with smartbox
Connect smartbox to Ethernet

1. C
 onnect an Ethernet cable between the port labeled Data 1 (located to the right of the DISH logo on the
front of the smartbox) and an Ethernet port on a router or computer.

Figure 5. smartbox Components

2. P
 lug the smartbox power supply into an uninterruptible power supply (UPS) providing AC power. The system
powers on and self-boots.
Four LED indicators located next to the satellite ports on the front of chassis blink during boot. LEDs turn solid
green when boot-up is complete if adequate satellite power level is detected. (For backplane V.0.0.62 or higher.)
System boot may take up to 5 minutes.

15

Configure Network
Set up network settings to enable communication between the computer and the smartbox.
NOTE: Depending on the version of Windows on your network, the path to configure the connection may vary
slightly. Configuring an IP address is usually initiated through the Windows Control Panel and the Network option.

1. O
 pen the Control Panel, then the Network option.

2. Double-click Local Area Connection. The Local Area Connection Properties window opens.

3. Check Internet Protocol (TCP/IP) and click Properties. (See figure 6.) The Internet Protocol (TCP/IP)
Properties window appears.

Figure 6. Configure Network - Select Internet Protocol (TCP\IP)

16

Figure 7. Internet Protocol (TCP/P) Properties Enter IP Address

4. Select the option Use the following IP address and enter the IP address:

IP Address = 10.100.200.100
Subnet Mask = 255.255.255.0
Default Gateway = 10.100.200.1

5. Click OK, then Close to complete the setup and exit.

17

Login to smartbox

1. O
 pen a web browser. Firefox and Chrome are recommended.

2. Enter 10.100.200.10 in the URL.

The DISH smartbox Login page should appear. (See figure 8.) If it does not, verify that the IP address was
set up correctly.

Figure 8. Login Screen

NOTE: By default, each smartbox is configured with the IP address:

IP Address = 10.100.200.10
Subnet Mask = 255.255.255.0
Default Gateway = 10.100.200.1
DHCP client = Disabled
If the default address for the smartbox is changed, be sure to document the new address for future access.

3. Enter the default username and password:

Username = username
Password = password

4. Click Login.

Note: For security purposes, once logged in, click the Admin tab, reset the username and password, click Apply,
and record the new username and password.

18

chapter 4 Authorize the smartbox

Authorization of the smartbox is a simple process that entails generating a list of information related to the hardware
components and providing this information to DISH. Once received and processed by DISH, the authorization of the
smartbox occurs automatically and is transparent to the user.
NOTE: Authorization can take up to 24 hours. The smartbox needs to remain powered on and locked to satellites.

1. C
 lick the Configurations tab. For new installations, there will be no information related to Features and Blades.
(See figure 9.)

Figure 9. Configurations Tab

19

2. Click Generate Authorization List. A comma-separated values (.csv) file is downloaded to your computer.
The file contains a list of the chassis number, the blade serial numbers, the receiver CAIDs, and the smart card
numbers. (See figure 10.)

Figure 10. Sample .csv File Authorization List

3. U
 pload the list to Salesforce and fill out the activation form for processing. For assistance, contact your Area
Sales Manager (ASM).

Authorization - 100%
If the system completes the authorization process without error, the donut on the Configurations tab turns a solid
color. The color is specific to the particular authorization set.
Once authorization is complete, a list of enabled features, blade slot numbers, and serial numbers appear on the
Configurations tab in the Features and Blades columns.
Information regarding Authentication of ProCams, pairing of smart cards, and smart card status can now be viewed
on the Blades tab. Click Details on the Blades tab to review this blade-specific information. Additional details
related to blades, ProCams, and smart cards are also found here.
To accept this configuration:

1. C
 lick the donut.

2. Click Apply. A color bar matching the donut appears in the New field and represents the most
recent configuration.

20

Authorization - Less than 100%

If authorization fails for a blade, a second color representing the failed blade(s) displays on the donut. (See figure 11.)

Figure 11. Authorization - Less than 100%

If this happens, check for appropriate signal levels and signal quality at the inputs to smartbox. If all specifications
for signal level and quality are met, contact DISH Support to assist you. Follow the steps below to confirm the
configuration of the authorized components. 

1. C
 lick the part of the donut representing the authorized components.

2. Click Apply to confirm the configuration to be used by your smartbox. A color bar matching the authorized
part of the donut appears in the New field.

21

Chapter 5 Enable Satellites and Verify

Locked Tuners

1. C
 lick the Chassis tab. (See figure 12.)

Figure 12. Chassis Tab

2. Under L-Band Inputs, click the check boxes in the Enable column. Check a box for each satellite connected
to the smartbox satellite inputs (Sat ports 14).
 TE: If your smartbox has an earlier version of software, the Enable column may display drop-down boxes
NO
instead of check boxes.

22

3. Click Apply. A message regarding disruption of satellite services appears. Click OK. (Cancel allows you to
stop the process.) Wait for the system to configure the satellite inputs. The status of the configuration appears
to the right of the Apply and Undo buttons; the status changes from Ready to % Complete to Ready.

4. Check status of tuners.

a) Click the Blades tab.

b) C
 lick the down-arrow under Details for each satellite blade. Details for the related blade appear.

c) V
 erify that for each satellite receiver blade that one tuner in each set (tuners 14 and tuners 58) is
locked. (See figure 13.) Examples of locked tuner pairs: 1 and 5, 4 and 5, 2 and 7.

If not locked, return to the Chassis tab and verify that the satellites have been enabled and click Apply again.
Return to the Blades tab and verify.

Figure 13. Locked Tuners

23

Chapter 6 Scan for Spot Beams

Scanning for spot beams allows the smartbox to pick up local and regional satellite channels; use when moving
from one DMA to another.
1. Click the Chassis tab.
2. Click Start Spot Beam Scan. The status of the configuration appears to the right of the Apply and
Undo buttons; the status changes from Ready to % Complete to Ready.

Figure 14. Start Spot Beam Scan

24

Chapter 7 Update the smartbox Software

Before configuring the smartbox, execute the following steps to ensure that the smartbox software is up to date.

1. Select Install update when available from the Configuration drop-down box. (See figure 15.)

Figure 15. Update Software

2. Click Check for update now.

a) No update available the message No update available appears; no reboot is needed. The smartbox is
ready to be authorized.

b) Update is available the system downloads the software and a message appears next to Status: New
software is ready. Please reboot the system. The software update will take at least 25 minutes.

c) W
 hen complete, click the Admin tab and select Reboot System. When the reboot is completed, the
smartbox is ready to be authorized.
NOTES: Use the options Time to check update and Time to reboot after update to set up automatic
updates. Click Apply to confirm.
The Configuration drop-down box also contains the Check for update only optionselect it and then click
Check for update now if you wish only to see if an update is available.
Critical Software Downloads Infrequently, critical software upgrades may be necessary. These will
take place automatically and a forced reboot of the smartbox will occur at the time specified in Time to
reboot after update field.

25

chapter 8 Specify Content Interface Port

In order to output IP content, one or more of the smartbox data ports 24 need to be configured as a content
interface port. (See figure 16.)

1. Click the Chassis tab.

2. Locate the list of data ports on the right side of the window.

3. Click the drop-down box next to the desired data port and select Content Interface.

4. Click Apply. Set up all the data ports needed.

Figure 16. Data Port Content Interface

26

chapter 9 Scan Services/Map Services

The contents of the Services (Source/Name) list depend on the input to the smartbox and the services authorized by
DISH. The options found on the Services tab provide the mechanisms for receiving services from different sources
(satellite, OTA/ATSC, etc.) Options are provided to map the services to output channels, to set up a Welcome
Channel, and a Program Guide.

Scan for Services

1. C
 lick the Services tab on the smartbox Home page.

2. Click Scan for Satellite Services under Actions. The system checks to see what services are available and
populates the Source and Name columns with services/channels that are available for configuration. Close the
information message when the scan is complete.

3. C
 lick Scan for ATSC Services (if ATSC blade is installed). Close the information message when the
scan is complete.

Figure 17. Scan for Satellite Services/Scan for ATSC Services

4. Click the down-arrow under Details to view a services configuration details.

5. Configure the channel/service as needed. Sample configurations for QAM and IP Stream are addressed in the
following sections. When finished, click the Apply button (upper left of the page). In a few minutes the channels
become available for viewing (TV must be programmed for new channels).

QAM Configuration

Enable Checked
Type QAM
Output Desired QAM Channel (QAM channel = 2 to 155; subchannel = 1 to 3; i.e., 10-1)
Output Blade Auto
Format MPEG-2/H.264
Encryption Desired Encryption (i.e., Pro:Idiom)

27

IP Stream Configuration

Enable Checked
Type IP
Output Desired IP/Port (i.e., 224.0.0.1:7000)
Not an Option
Format MPEG-2/H.264
E
 ncryption Desired encryption
(i.e., Pro:Idiom)

Quick Add
The Quick Add option allows the operator to add a service that was not added when scanning for services. However,
some service numbers may not be authorized for smartbox. To add a service, click the Quick Add button on the
Services tab, then define the following.

Enable Checked

Input Type Select Satellite or Off-Air (ATSC)

Service Number Enter the service number

Output Type Select QAM or IP Stream

Output QAM channel = 2 to 155; subchannel = 1 to 3; i.e., 10-1; IP Stream = Desired IP/Port (i.e.,
224.0.0.1:7000)

Output Blade Auto (default)

Format MPEG-2/H.264 (default)
Encryption Desired encryption (i.e., Pro:Idiom)
Then click Add and the new service appears in the list.

Add IP Input (Including Welcome Channel)

This option allows the user to incorporate Welcome Channels and other IP inputs in the services list.
NOTE: One or more of the smartbox data ports 24 need to be configured as a content interface port.
(Refer to Chapter 8.)
Click the Add IP Input button and define the following variables.
Multicast Address

Port UDP port number

Name Limited to seven characters

Description Limited to thirty characters

Enable Checked
Output Type QAM
Output Desired QAM Channel (QAM channel = 2 to 155; subchannel = 1 to 3; i.e., 10-1)
Output Blade Select Auto or blade number

28

CHAPTER 10 Set Up a Program Guide

The Program Guide is a scrolling guide that includes a list of services and programs available to viewers.
(See figure 18.)

Figure 18. DISH Program Guide

29

Configure Program Guide Output Options

The options for managing the Program Guide are accessed on the Service tab, where the Guide appears as
a Source like other services. The Program Guide can be assigned to one output or multiple outputs like any
other service.
From the Services tab:

1. Click the Details down-arrow to the right of the Guide. (See figure 19.)

2. Select an output type (QAM or IP Stream).

3. Enter the output number.

4. Enter the virtual channel number for the Guide, if applicable.

5. Click Apply.

NOTE: When configuring outputs for the Guide, be sure to check the Virtual Channel Number box or the channel
will be excluded from the Program Guide.

Figure 19. Guide Output Options

30

Configure Update Time for the Guide Channel

The Guide channels information can be updated immediately after adding new information or it can be set to update
on a daily basis. (See figure 20.)
Click Start Program Data Update for an immediate update, or

S
 elect a time from the drop-down box for the Guide information to be automatically updated each day
confirm the time by clicking Apply.

NOTE: Lowest priority service will be removed during update if no tuners are available.

Figure 20. Update Program Guide Channel Information

CHAPTER 11 Soak Test and Prepare to Ship

Soak Test
Once the smartbox has been assembled, allow it to run from 24 to 48 hours. At the end of the run, perform a
functional test to ensure all components are functioning as they should be.

Prepare to Ship
Once the soak test has been completed, the unit is ready to be disassembled and packed for shipping to the
customer site.

1. Unplug power sources, LNBF cables, and data cables. Package cables to include in box.

2. Remove power supplies from the chassis.

CAUTION: These must be shipped outside the chassis. Leaving them in the chassis could damage the
smartbox power supply or backplane.

3. Remove antenna from SMA connector; wrap it securely.

4. Re-pack chassis in original box.

5. Add cables, power supplies, cellular antenna, and other accessories as needed.

31

CHAPTER 12 Install on Customer Site

The following table includes a high-level punch list of tasks, actions, and references to assist you in setting up a
smartbox on a customer site. The instructions are very similar to an initial installation with the exception of not having
to sync software versions for mixed blades. The list also assumes that software was updated during testing on the
integration site and is up to date. However, software should be checked to ensure that it is the latest version.

Task

Action

Reference

Unpack and reassemble

smartbox and connections.

Follow guidelines for installation.

Chapter 2 Assemble Hardware

Establish software connection.

Set up TCP/IP connection and login.

Chapter 3 Establish Connection with

smartbox

Verify tuners lock.

Blades Tab
each blade.

Chapter 5 Enable Satellites and Verify

That Tuners Lock

Discover spot beams.

Chassis Tab

Scan for satellite services.

Services Tab Scan for Satellite Services

Configure Satellite Services

Chapter 9 Scan Services/Map Services

Scan for ATSC services.

Services Tab Scan for ATSC Services

Configure ATSC Services

Chapter 9 Scan Services/Map Services

Verify tuners have locked for

Start Spot Beam Scan

Chapter 6 Scan for Spot Beam

Satellites

CHAPTER 13 Status, Warnings, and Faults

Log history data is provided by the smartbox. The user interface for log history provides the following commands:
Clear System Logs and Attempt to Clear Alarm. smartbox alarm messages are triggered by the following events :
A feature has been enabled/disabled and a corresponding configuration change has occurred.
A blade has been installed or removed.
Status of blade, chassis, or power supply has changed.
smartbox is unable to connect to cellular network.
Any change in software download status.
Blades have been disabled for power/temperature reasons.
Change in service status.
Change in transponder status.
Low/High input signal level warnings (satellite input number, ATSC channel number).
Tuner(s) not locked (slot number and tuner number).
Services not authorized to descramble.
Input absent on configured IP input (data port number).
Over-temperature warning/fault.
Fan fault (including fan number).
Power supply fault (including power supply slot).

32

CHAPTER 14 Reshipping smartboxes

1. Unplug and remove power supplies.

2. Remove cellular antenna.

3. Remove all cables from satellite ports and data ports.

4. Re-pack in original shipping materials.

5. Contact DISH for information on how to return components for repair or replacement.

CHAPTER 15 Technical Notes

Blades and power supplies are hot-swappable. However, after swapping any blade, a software download and system
authorization may need to be executed.

CHAPTER 16 Warranty Information and

Return Authorization
Information about product warranty and the return authorization process can be found on the retailer care site.

CHAPTER 17 System Limitations

1. S
 atellite at 121 is not supported.

2. S
 ystems using more than QAM blade should not be configured using the auto output option, but rather should
be configured specifying specific QAM blades.

3. S
 ystem can support up to two welcome channels (IP Input streams).

4. System must have at least one satellite receiver blade to operate.

5. Systems using more than one ATSC receiver blade must be connected to a single shared antenna.

33

CHAPTER 18 Feature Enabling Codes

The control of incoming satellite data is handled by the following product enabling features:
DRM Pro:Idiom allows the output of video with Zenith Pro:Idiom DRM encryption. In order to use this DRM, a onetime licensing fee per chassis will be charged to the account.
DRM Verimatrix allows the output of video with Verimatrix DRM encryption. In order to use this DRM, a licensed
Verimatrix key server is needed.
DRM Digital Upgrade allows the output of the Dish QAM mode of operations for use with DISH receivers at
each television.
EPG Enable allows the output of a scrolling channel guide over IP, QAM, or analog. Please note there is a monthly
cost that will be charged to the account for this feature.
HD Over Coax allows the output of video with HD Over Coax Watermarking. There are programming restrictions
when using this output format.
Output IP enables the unit to output an IP signal using data ports 24 or an installed media server blade. This code
needs to be used in conjunction with DRM.
Output Analog enables the unit to output an analog signal using an installed NTSC TV blade.
Output QAM enables the unit to output a QAM signal using an installed QAM blade. This code needs to be used in
conjunction with Digital Rights Management (DRM).
For any questions regarding pricing or available feature options, please see your area sales manager.

CHAPTER 19 ATSC Diagnostic Information

If an ATSC channel is not coming through, check the diagnostic information for the ATSC blade.

1. Click the Blades tab.

2. Click the down arrow under Details for the ATSC card.

3. Verify the following:

RSSI Received Signal Strength Indicator

Low RSSI indicates the antenna is not tuned correctly. In the event of a low RSSI, the smartbox may not be able to
lock to a service. -75 is the lowest value for which the software will assign a service to a tuner.

Tuner Lock and Demod Lock

Both Tuner and Demod must be locked in order to receive data from a station.

Demod SNR- Demod Signal-to-Noise Ratio

This value indicates a signal-to-noise ratio for the individual tuner. Higher is better. Above 5 is good.

RS Uncorrected Reed Solomon Errors

When the signal is weak, there may be a lot of RS errors. Each error causes a drop of at least one packet of data and
usually results in deteriorated picture or sound. Zero is good; more than a few indicates problems.

34

CHAPTER 20 Hardware Component

Descriptions
16 Slot Chassis

Each chassis can hold up to 16 blades. The chassis comes equipped with 2 hot swappable power supplies, a power
supply filler plate, and a cellular modem for communication back to DISH.

8-Channel Satellite Receiver Blade

Each satellite receiver blade provides eight channels of satellite TV service via eight discrete tuners. Each blade has
two smart cards and two ProCams that are authorized in the same manner as a residential DISH receiver.

Transcoder Module

Each transcoder module is a daughter card that can be plugged into either the satellite receiver blades or the ATSC
receiver blades. The transcoder module can be configured to convert video content from HD to HD, from HD to SD,
from MPEG-2 to MPEG-4 (H.264), and from MPEG-4 (H.264) to MPEG-2.

8-Channel ATSC Receiver Blade

Each ATSC receiver blade provides up to eight programs from up to eight channels of digital, over-the-air (OTA )
TV service .

16-Channel QAM Blade

Each 16-channel QAM blade outputs digital audio/video signals for distribution via standard CATV (5-1000 MHz)
coax infrastructure. A maximum of 64 bulk MPEG-4 HD channels are supported. DRM encoding may be added as
needed. The primary use of the 16-channel QAM blade is to deliver bulk programming in an FTG environment.

Power Supply

Each power supply is hot-swappable. Two power supplies are included with each chassis one for power, the other
as backup. An additional slot is available for additional redundancy or high-power smartbox installations.

Chassis Spare Fan Assembly

A spare fan assembly is provided. Use it to replace the original chassis fan in the event of failure.

Power Supply Spare Fan Assembly

The spare power supply fan is intended for replacement in case of failure.

Single Blade Filler Plate

Single blade filler plates are used to cover unused slots in the chassis. All slots need to contain either a blade or a
filler plate for the smartbox to function.

Power Supply Filler Plate

One power supply filler plate is included with each chassis. The power supply filler plate is used to cover an unused
power supply slot in the chassis.

35

CHAPTER 21 Technical Specifications

Power Consumption
The smartbox chassis allows for up to three power supplies to be installed. The power supplies are load sharing
and provide auto-sensing backup for a failed supply. Each power supply can deliver 600W over the entire smartbox
operating temperature range. The total power consumption for blade configurations that support typical applications
is less than 600W; meaning two power supplies provide 1:1 redundancy. The estimated power consumption for each
blade is provided in the table below:
Power (Watts)

Chassis Assembly

90

Satellite Receiver Blade

30

ATSC Receiver Blade

20

Transcoder Sub-Module

30

QAM16 Blade

25

QAM48 Blade

50

QAM96 Blade

50

NTSC Modulator Blade

70

Example power consumption for FTG configuration with 16 QAM outputs and 40 services:

1 Chassis Assembly

1 x 90W = 90W

5 Satellite Receiver Blades (8 services each)

5 x 30W = 150W

1 QAM16 Blade

1 x 25W = 25W

Total smartbox DC power consumption

265W

The 600W maximum power delivery for each power supply is specified for the DC power the supply can deliver to the
smartbox. The power numbers in the table above are for DC power consumption.
NOTE: The actual power consumption of the smartbox will be roughly 10% greater due to normal power supply
inefficiency and the operating temperature of the smartbox.

36

Chassis Assembly Specifications

Mechanical and Environmental
Dimensions (H x W x D)

8.7 x 17.6 x 15.8 (compatible with 19 EIA rack)

Weight

17.0 lbs, incl. 2 PS, 1 PS cover, no Filler Plates, no

Blades

Line Voltage

90 to 264 VAC, 47 to 64 Hz

Power Consumption

MAX 1200W

Operating Temperature

0 50C (32 122F), non-condensing.

Blade Options
Satellite Receiver Blade

1 to 12 Blades

ATSC Receiver Blade

0 to 3 Blades

QAM 16 Blade

0 to 2 Blades

NTSC Analog Blade

0 to 3 Blades

Satellite Inputs (from LNB)

Number of Inputs

4, labeled Sat 1 thru Sat 4

Connector

F, female

Impedance

75 ohms

Input Frequency

L-Band, 950 2150 MHz

Input Power

-25 to -65 dBm, aggregate

Return Loss

> 15dB

Satellite Input LED Indicators

Number of LEDs

4, associated with each of 4 Satellite inputs

Green

Signal power is detected on LNB

Amber

High signal on LNB

Red

Low or no signal detected

Off

Not used

Network Interfaces
Number of Inputs

4, labeled Data 1 through Data 4

Connections

RJ-45, GbE, Full Duplex, Auto-Negotiate

Addressing

Unicast, Multicast, (IGMP v 1/2/3)

Transport Protocol

UDP/IP

Transport Format

SPTS

IP Management

HTTP, TR-069

Local User Interface

Web Browser

37

Cellular Modem Antenna Interface

Number of Connectors

1, labeled Cellular Antenna

Connector

SMA, female

Impedance

50 ohms

Input Sensitivity

-105 dBm typical

Transmit Power

+24.5dBm typical

Cellular Modem LED Indicator

Number of Indicators

1, labeled Cellular Antenna

Green

Signal power is detected on antenna

Amber

Low signal at antenna input

Red

No signal detected

Off

Not used

Earth Ground Connection

Number of Grounds

1, labeled with Ground Symbol

Power Supply Module

Input Voltage

90-264 Vac

Input Frequency

47 64 Hz

Maximum Input Current

9 Amps

Special Features

N + 1 Redundant
Hot swap
High efficiency 91%@230 Vac, 50% load
Variable speed smart fans
600W delivered over 0 50C

LED Indicator for Power Supply

LED

Function

Color

OK

DC OK

Green

Fail

Yellow

AC OK

Green

~AC

38

LED Status
Conditions: Assumes two or more power supplies
present and ON

DC

Fail

AC

No problems and power supply is on.

On

Off

On

Vo 12V Over current.

On

Off

On

AC input fail.

Off

Off

Off

Fan blocked or running under speed but outputs still within spec and not
over temperature. This is a Warning condition.

On

On

Off

Over temperature and power supply has turned off.

On

Off

On

Fan below shutdown limit.

On

Off

On

Satellite Receiver Blade

Dimensions (H x W x D)

7.5 x 0.9 x 14.5

Power Consumption

30W (Typical)

Satellite Channels

8 transponders and/or 8 programs

Modulation Rates

DVB-S:
DVB-S2:

Turbo FEC:

Symbol Rates

1 to 45 MSps

Interleave

1/2, 2/3, 3/4, 5/6, 7/8

Symbol Rates

5 to 33 MSps

QPSK Interleave

1/2, 3/5, 2/3, 3/4, 4/5, 5/6, 8/9, 9/10

8PSK Interleave

3/5, 2/3, 3/4, 5/6, 8/9, 9/10

Symbol Rates

2 to 30 MSps

QPSK Interleave

1/2, 2/3, 3/4, 5/6, 7/8

8PSK Interleave

2/3, 3/4, 4/5, 5/6, 8/9

Acquisition Range

5 MHz

Optional Modules

Transcoder

ATSC Receiver Blade

Dimensions (H x W x D)

7.5 x 0.9 x 13.5

Power Consumption

20W (Typical)

Connector

F-Female

ATSC Channels

8 carriers and/or 8 programs

Frequency Range

42 to 1002 MHz

Input Level per Carrier

-35 to +44 dBmV

Return Loss

>15 dB

Impedance

75 ohms

Optional Modules

Transcoder

39

Transcoder Module
Dimensions (H x W x D)

6.0 x 0.8 x 4.5

Power Consumption

30W (Typical)

Conversions Supported

MPEG-4 to MPEG-4 (H.264) either HD or SD with lower output bit

rate (transrating) with no format conversion
MPEG-4 (H.264) to MPEG-2 either HD or SD with no
format conversion
MPEG-2 to MPEG-4 (H.264) either HD or SD with no
format conversion
MPEG-2 or MPEG-4 HD (H.264) to MPEG-2 SD with
format conversion to 480i with no cropping

QAM 16 Blade
Dimensions (H x W x D)

7.5 x 0.9 x 13.5

Power Consumption

25W (typical)

Connector

F-Female

Output Frequency

45 to 1003 MHz

Channel Bandwidth

16 channels, 2.24 to 8.05 MHz

Modulation

ITU-T J.83 Annex A, C (16QAM, 32QAM, 64QAM, 128QAM or

256QAM)
ITU-T J.83B Annex B (64,256QAM)

QAM Symbol Rate

2.0-7.0 Msps

Interleaving

128/1 Annex B. 12/17 Annex A, C

Channel Plans

EIA, HRC, IRC, Manual

Output Frequency
Accuracy

125 Hz

Output Level

45 dBmV effective pre-combined output power

Output Attenuation

0 to 10 dB (0.5 dB step)

Output Level Flatness

(45 to 864 MHz) 1 dB

(45 to 1003 MHz) 2 dB

Spurious

> 60 dBc (in 4MHz)

Output Impedance

75 ohms

Output Return Loss

>11 dB

40

regulatory compliance
North America
Emissions FCC
This device complies with Part 15 of the FCC rules. Operation of this device is subject to the
following two conditions:
(1) T
 his device may not cause harmful interference.
(2) T
 his device must accept any interference received, including interference that may cause
undesired operation.
Safety UL and CSA
UL 60950-1:R:2011-12
CAN/CSA-C22.2 No. 60950-1:A1:2011
Europe
The smartbox was tested according to the requirements of the EMC Directive 89/336/EEC
and Low Voltage directive 73/23/eec and complies with all the requirements for the CE mark.
The smartbox is production monitored by Tuv SD America and may bear the TUV CUE mark.
EMC
EN55022 (2010) Class B
EN55024 (2010) Class B
EN61000-4-2 (2009)
EN61000-4-3 (2006)
EN61000-4-4 (2004)
EN61000-4-5 (2006)
EN61000-4-6 (2009)
EN61000-4-11 (2004)
Safety TUV
EN 60950-1:2006+A11: A12:2011

41

42