ID Task Name Duration Predecessors

1 Creation of integrated ALM concept 20 days

2 ALM Roadmap Workshop 6 days
3 Indepht ALM concept creation 14 days 2
4 ChaRM & ITSM Project Plan (techn. Implementation) 41,2 days? 3
5 Program Kick-Off 1 day
6 Project Preparation 10 days? 5
7 Project Planning 0 days?
8 Resources Alignment 0 days?
9 Identify Customer Resources 0 days
10 Identify external resources (SAP and/or implementation partner resources)0 days? 9
11 Training Project Team 5 days 8
12 Check Hardware Availability 1 day? 7
13 Scope and Process Workshops 5 days 8
14 Verify Infrastructure Installation 5 days? 12
15 Obtain Upgrade, Installation, Security, Master Guides... 0 days?
16 Sizing 3 days 15
17 Plan Backup & Fallback Strategy 1 day? 16
18 SAP Solution Manager 7.1 Setup 5 days 17
19 SLD, LMDB & SMSY Preparation 2 days?
20 SLD Analysis 1 day
21 SMSY Analysis 1 day?
22 SLD Adjustment 0 days? 20
23 SMSY Cleanup 1 day? 21
24 Update SLD CR Content 1,5 days
25 Update SLD Model Version 1,5 days
26 Check Ibase 2 days
27 SAP Solution Manager 7.1 Basic Setup 8 days 20
28 Verify SOLMAN_SETUP Completed 1 day 27
29 RDS Service Deployment Phase 10,2 days? 6
30 ALM RDS Service Kick-Off 1 day 6
31 ALM RDS Service Wave: ITSM 5 days? 30
32 Kick-Off - Wave ITSM 0,1 days
33 Design Business Blueprint 1 day
34 Review SAP Note 1567003 0,1 days 33
35 Preparation 0,1 days 33
36 Check if Internet Graphics Server (IGS) is configured 0,1 days
37 Check if SAPconnect is configured for sending emails 0,1 days
38 SOLMAN_SETUP -> IT Service Management 5 days?
39 Check Prerequisites 0,1 days
40 Execute "Check Prerequisites" in SOLMAN_SETUP 0,1 days
41 Perform Standard Configuration 2,2 days?
42 Manual Configuration 0,7 days 51
43 Copy Standard Customizing (e.g. Transaction Types) 0,1 days
44 Define Copy Control 0,1 days 43
45 Specify Mapping Rules 0,1 days 44
46 Define Proposals for related Transactions 0,1 days 45
47 Adapt Factory Calendar 0,1 days 46
48 Enable Switches for ITSM 0,1 days 47
49 Maintain SAP Customer Number 0,1 days 48
50 Maintain Transaction Types 0,5 days 42
51 Automatic Configuration 1 day? 39
52 Create Product Hierarchy 0,1 days
53 Create Hiararchy for Material Products 0,1 days
54 Activate BI Content 0,3 days
55 Schedule Extractors 0,1 days 54
56 Activate Categorization Scheme 0,1 days 69
57 Schedule Background Jobs 0,1 days
58 Maintain BCOS_CUST 0,2 days
59 Add contact person to Business Partners 0,1 days
60 Adjust transactions from 7.0 release 1 day?
61 Perform additional configuration 0,1 days 51
62 Maintain number ranges for Material 0,1 days
63 Restrict transaction types for BI 0,1 days
64 Create template users 0,1 days 61
65 Perform optional configuration 2 days?
66 Configure manually 1,5 days?
67 Maintain impact, priority and urgency 0,1 days
68 Maintain Problem Categories 0,1 days
69 Generate sample Multilevel Categorization 0,1 days
Sample Project Plan for ChaRM & ITSM
Page 1
ID Task Name Duration Predecessors
70 Maintain Action Profiles 0,5 days
71 Maintain Status Profile 0,1 days
72 Configure Text Determination 0,1 days 71
73 Configure Partner Determination 0,5 days? 85
74 Setup E-Mail notification 1 day? 85
75 Activate PPF 0,5 days
76 Adapt E-Mail Templates 0,1 days
77 Define Survey forms 1 day?
78 Adapt Smart Forms 1 day?
79 Configure Landscape 1 day?
80 Prepare external integration 1 day?
81 Maintain NWBC 1 day?
82 Maintain Portal 1 day?
83 Select Managed Systems 0,6 days?
84 Perform administrative tasks 1 day?
85 Create users and business partners 1 day?
86 Retrieve Users from LDAP 1 day?
87 Generate Users and BP Automatically 0,3 days
88 Maintain S-User for SAP Backend 0,1 days
89 Create business partners for business units 0,1 days
90 Create organizational model 0,6 days
91 Create business partners for OrgUnits 0,1 days
92 Maintain Organizational Model 0,1 days
93 Define determination of Sold-To-Party 0,1 days 92
94 Determine Support Team 0,5 days 92
95 Configure UI 5 days?
96 Copy Business Role 0,1 days
97 Adapt Buiness Role 0,5 days? 96
98 Configure WebUI 1 day? 96
99 Define enhancements for WebUI 5 days?
100 ALM RDS ITSM - Validation/Testing 2,1 days 38
101 Configuration validation 1,5 days
102 Workflow Testing 0,5 days 101
103 Customer Sign-off 0,1 days 102
104 ALM RDS Service Wave: Change Request Management Basic 9,2 days? 30
105 Client Landscape Creation 1 day
106 SOLMAN_SETUP -> IT Service Management 6 days?
107 Check Prerequisites 0,1 days
108 Execute "Check Prerequisites" in SOLMAN_SETUP 0,1 days
109 Apply ChaRM specific notes 3 days 107
110 Apply Change Request Management Master Note 2 days
111 Apply General Note for Change Request Management 1 day 110
112 Perform Standard Configuration 1,2 days?
113 Manual Configuration 0,6 days
114 Copy Standard Customizing (e.g. Transaction Types) 0,1 days
115 Define Copy Control 0,1 days 114
116 Specify Mapping Rules 0,1 days 115
117 Define Proposals for related Transactions 0,1 days 116
118 Define Transaction Types for projects 0,1 days 117
119 Setup process dependent status control 0,1 days 118
120 Maintain transaction types 0,1 days 113
121 Automatic Configuration 1 day? 107
122 Create Hiararchy for Material Products 0,1 days
123 Activate BI Content 0,3 days
124 Schedule Extractors 0,1 days 123
125 Activate Categorization Scheme 0,1 days 143
126 Maintain CHARM_CLIENT 1 day?
127 Activate Services 0,1 days
128 Add contact person to Business Partners 0,1 days
129 Check and correct number ranges 0,1 days
130 Adjust transactions from 7.0 release 1 day?
131 Additional configuration 0,1 days 121
132 Maintain number ranges for Material 0,1 days
133 Restrict transaction types for BI 0,1 days
134 Create template users 0,1 days 121
135 Perform optional configuration 1,6 days?
136 Maintain impact, priority and urgency 0,1 days 121
137 Define visibility of buttons 0,5 days?
138 Maintain risks for Request for Change 0,5 days?
Sample Project Plan for ChaRM & ITSM
Page 2
ID Task Name Duration Predecessors
139 Define Conditions 0,5 days? 138
140 Define Actions 0,5 days? 139
141 Define Approval Procedure 0,5 days?
142 Reporting Service for transport objects 0,1 days? 140
143 Define Multilevel Categorization 0,3 days
144 Maintain Action Profile 0,1 days? 140
145 Configure Landscape 2 days? 112;105
146 Configure Transport Management System 1 day?
147 Configure CTS 1 day? 146
148 Perform administrative tasks 1 day? 107;109;112;145
149 Retrieve Users from LDAP 1 day?
150 Activate Change Management for Projects 0,1 days
151 Generate Users and BP Automatically 0,3 days
152 Create Maintenance Project for ChaRM 0,1 days 148
153 Configure UI 5 days?
154 Copy Business Role 0,1 days
155 Adapt Buiness Role 0,5 days? 154
156 Configure WebUI 1 day? 154
157 Define enhancements for WebUI 5 days?
158 Perform extended configuration 6 days
159 Configure CSOL 2 days
160 Configure Critical Object Check 1 day 159
161 Configure Retrofit 3 days 160
162 Enhance Schedule Manager 0,2 days
163 Configure Projects Integration 1 day
164 Customer Validation/Testing 3,2 days 106
165 Configuration validation 1,5 days
166 Workflow Testing 1,5 days 165
167 Customer Sign-off 0,2 days 166
168 Extended/Optional Configuration 20 days? 104;31
169 3rd Party Help Desk Integration 20 days?
170 ITSM-ChaRM Integration 2 days
171 Enterprise Rollout 53,1 days? 29
172 Project Preparation 10 days?
173 Business Case 1 day?
174 Project Scoping 1 day 173
175 Project Charter 1 day? 174
176 Project Team Training 10 days
177 Review / Extend Business Blueprint 0 days?
178 Enterprise Rollout Kick-off 1 day 172
179 Realization 32,1 days? 178
180 Master Data Management 12 days?
181 Multilevel Categorization Configuration 1 day
182 SAP IT Infrastructure Management Implementation 1 day?
183 Hardware Availability 0 days?
184 Hardware Sizing 1 day?
185 Installation 0 days?
186 Configuration (general, auto-discovery etc.) 0 days?
187 Incident Management 12,6 days? 184
188 Create new/additional workflows 5 days
189 Status Profile 0,5 days
190 Recreate custom checks for workflows 8 days
191 Create Approval Procedures 0 days?
192 Setup TREX for Search 3 days?
193 Technical configuration of Service Level Agreement (SLA) 1 day?
194 Email Notification 3 days 74
195 Email Format Adjustment 1 day
196 Email based on the conditions 2 days 195
197 WebUI configuration 10 days
198 Test Development 4 days?
199 Define Testing Strategy 1 day?
200 Define Test Scope 1 day? 199
201 Identify Tester 1 day? 200
202 Setup Test plan in SAP Solution Manager 1 day 201
203 Reporting 1 day?
204 Activate standard reporting 1 day?
205 Validation and testing 8,6 days? 198
206 Configuration validation 1,5 days
207 Workflow Testing 5 days? 206
Sample Project Plan for ChaRM & ITSM
Page 3
ID Task Name Duration Predecessors
208 User Acceptance Test 1 day 207
209 Other Testing 1 day 208
210 Performance Testing 1 day
211 Customer Sign-off 0,1 days 209
212 Change Request Management 27 days? 181
213 Create new/additional workflows 12 days
214 Recreate custom checks for workflows 8 days 213
215 WebUI configuration 10 days 213
216 ChaRM Profile Creation 5 days 215
217 Test Development 4 days?
218 Define Testing Strategy 1 day?
219 Define Test Scope 1 day? 218
220 Identify Tester 1 day? 219
221 Setup Test plan in SAP Solution Manager 1 day 220
222 Create Approval Procedures 0 days?
223 Analytics: Define KPIs and create reports 0 days?
224 Validation and testing 10,6 days? 217
225 Configuration validation 1,5 days
226 Workflow Testing 7 days? 225
227 Request for Change 1 day
228 Urgent Change 1 day 227
229 Normal change + Defect 3 days 228
230 General Change 1 day? 229
231 Admin Message 1 day 230
232 User Acceptance Test 1 day 226
233 Other Testing 1 day? 232
234 ChaRM Reporting 1 day?
235 Performance Testing 1 day?
236 Customer Sign-off 0,1 days 233
237 Training Preparation (Enduser) 5 days
238 Creation of Authorization Concept 0 days?
239 Techn. Implementation Auth. Concept 20 days 238
240 3rd Party Help Desk Integration 20 days?
241 ITSM-ChaRM Integration 2 days?
242 Validation and testing 4,1 days? 187;212
243 Integration Testing 3 days?
244 Authorization Test 2 days? 239
245 Disaster Recovery Testing 4 days
246 Test Scenario Design 2 days
247 Disaster Recovery Workshop 1 day 246
248 Disaster Recovery Testing 1 day 247
249 Disaster Recovery Manual 1 day
250 Customer Sign-off 0,1 days 243;244;245
251 Final Preparation 4 days 179
252 Cutover Planning 1 day
253 End user training 4 days
254 Go-live Preperation 4 days
255 Connect all managed systems 3 days
256 Setup Simulation Landscape 1 day 255
257 ChaRM Verification 1 day
258 Production Cutover 1 day
259 Go Live 6 days? 251
260 ChaRM 6 days?
261 CTS Project 1 day?
262 Dry run mode 1 day?
263 Activate CTS Project for Managed Systems 2 hrs
264 Include existing transport requests (unreleased) 1 day?
265 Task List 2 days
266 Preparation 1 day
267 Setup TR New Rules 1 day
268 Dry run mode 2 days
269 Try Task List for Managed Systems Transport Requests 2 days
270 Go-live critical issue Recovery Plan 1 day
271 Task List Go-Live 1 day 270
272 Workflow 4 days 265
273 Preparation 1 day
274 Dry run mode 3 days 273
275 Try workflow in Managed Systems 3 days
276 ITSM 1 day?
Sample Project Plan for ChaRM & ITSM
Page 4
ID Task Name Duration Predecessors
277 Workflow 1 day?
278 Preparation 1 day?
Sample Project Plan for ChaRM & ITSM
Page 5