plug&playsecurity

Advanced security made easy

DVR4-2500

4 Channel H.264 Digital Video Recorder

Operating Instructions
Operating Instructions

SW342-2DV

www.swannsecurity.com
SR342-2DV-60010-230709

Before You Begin

FCC Verication: NOTE: This equipment has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help These devices comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) These devices must accept any interference received, including interference that may cause undesired operation. IMPORTANT NOTE: Prohibition against eavesdropping Except for the operations of law enforcement ofcers conducted under lawful authority, no person shall use, either directly or indirectly, a device operated pursuant to the provisions of this Part for the purpose of overhearing or recording the private conversations of others unless such use is authorized by all of the parties engaging in the conversation. WARNING: Modications not approved by the party responsible for compliance could void users authority to operate the equipment. IMPORTANT SAFETY INSTRUCTIONS: Make sure product is xed correctly and stable if fastened in place Do not operate if wires and terminals are exposed Do not cover vents on the side or back of the DVR and allow adequate space for ventilation DEFAULT PASSWORD INFORMATION This DVR is password protected. To unlock the DVR for the rst time, the default password is 123456. To ensure your ongoing privacy, we strongly recommend changing the password as soon as possible. Choose something that youll remember, but that others would be unlikely to guess. If you do manage to lock yourself out of the DVR, youll need to contact us at the Swann Technical Support Telephone Helpdesk - the number is on the back cover.

Contents
Before you Begin Table of Contents Package Contents DVR Layout Layout of Remote Control Connecting Cameras to the DVR Starting the DVR Navigating the Menus The Main Menu Hard Drive Setup Setting the Time Conguring the Camera Display Recording Search and Playback Backing up Footage Motion Detection Password Control Language System Menu PTZ Auto Email Setup Playing Backed Up Footage on a PC Installing the DVR Software Conguring Active X Network Setup D9 Viewer Software About IP Addresses Port Forwarding Installing/Changing the Hard Drive Troubleshooting Technical Specications 2 3 4 5 6 7 8 9 9 10 11 12 14 17 19 19 21 21 22 23 26 27 28 29 30 31 38 38 39 40 41

Addendum: Access via Mobile Devices 42 Warranty Information 43 Technical Support Back Cover

Package Contents
DVR4-2500 Unit Remote Control Operating Instructions Easy Setup Guide Power Adapter with Cable Software CD Network cable USB cable RCA Video Cable RCA to BNC adapters X 4 Security Stickers (4 Pack)

If you are missing any of the components above, contact Swann Communications for assistance.

DVR Layout
Front Panel
1 2 3 4 5 6 7 8

9 10 11 12 13 14
1. Power Indicator - Lights on when DVR powered 2. Infra red sensor 3. Hard drive indicator - Lights when hard drive is active (ashes when recording, searching etc.) 4. Menu/ESC - Used to enter the main menu or exit a sub menu. 5. PTZ - Press in live view to see Pan, Tilt, Zoom pop up menu. 6. Next Channel - Press to go to next channel in live view or playback 7. Previous Channel - Press to go to previous channel in live view or playback 8. Quad Mode - Press to view all channels in quad mode. 9. Rewind - Press to rewind a recording / press to move cursor left. 10. Pause - Press to pause a recording. During single display mode press to activate sequence mode. (AUTOSEQ must be set). 11. Play - Press to begin playing most recent recording. 12. Fast forward - Press to fast forward a recording / press to move cursor right. 13. Stop - Press to stop a recording.

15 16 17 18 19
14. Record - Press to begin recording. Note: will not function if the cameras are not activated in CAMERA SETUP AND RECORD SETUP. 15. Up arrow - Move cursor up in menus. 16. Left arrow - Move cursor left in menus. 17. Down - Press to move cursor down. 18. Right arrow - Press to move cursor right in menus. 19. Select - Press to select an option/enter a sub menu.

Back Panel

1
1.Channel 1,2,3 & 4 2. Video Output 3. Audio Input 4.Audio Output

4 5 6
5. USB Mouse port 6. USB port 7. LAN port 8. Alarm connections

9
9. VGA connection 10. Power Connection

Layout of Remote Control

1 2 3 4 5 6 8 7

9 10 11 12 13 14 15

1. 0-9 (digit key pad) - Buttons 1-4 can be used to view channels 1-4 in individual display mode during recording and playback. - 0-9 can be used to input a password. - 0-9 cannot be used for any other numeric eld with a yellow pop up keypad 2. ALL - Press to activate the entire screen for motion detection in MOTION DETECTOR SETUP; press again to deactivate motion detection to the entire screen. 3 - LEFT arrow - Move cursor left in menus. 4. REWIND/RWD - Press to rewind a recording during playback. 5. RECORD - Press to begin recording. Note: will not function if the cameras are not activated in CAMERA SETUP AND RECORD SETUP. 6. MENU - Used to enter the main menu or exit a sub menu. 7. UP arrow - Move cursor up in menus.

8. SELECT/SEL -Press to select an option/enter a sub menu. 9. RIGHT arrow - Press to move cursor right. 10. DOWN arrow -Press to move cursor down. 11. Mute - Will not affect the function of the DVR. 12. PLAY - Press to begin playing most recent recording during playback. 13. FAST FORWARD/FWD - Press to fast forward a recording. 14. STOP - Press to stop a recording. 15. Pause - Press to pause a recording.

Connecting Cameras to the DVR

Cameras and accessories optional

2 3

4 5
1. Connect the power and BNC ends of the security camera to an extension cable. 2. Connect the DC end on the extension cables to the 4 way power splitter plugs. 3. Connect the camera power supply to the other end of the power splitter. 4. Connect the BNC end of the extension cables to the camera connections on the back of the DVR unit (CH1, CH2, CH3 & CH4) 5. Connect the DVR power supply plug into the power supply socket on the back of the DVR. 6. Plug in the camera power adapter and the DVR power adapter to mains power outlets. 7

Starting the DVR

Once you have connected the DVR and switched the power on it will begin to boot up. During boot up you will see the following screen. The DVR is basically a small, dedicated computer and thus needs about 45 seconds to boot/reboot. Whilst booting, the DVR will show this screen:

Once the DVR has booted (up and you have a camera connected to each channel) the DVR will take you straight to the QUAD view screen, showing all four displays (below). 1 4 3

1. Displays showing cameras 1 and 3. 2. Audio icon. (in this case audio in active on camera 1)

3. Displays showing cameras 2 and 4. 4. Date stamp (year:month:day) and Time stamp. (hour:minutes:seconds)

Navigating the Menus

This DVR comes with a USB mouse and also a remote control, and also has a full compliment of control buttons on the front panel. So, basically, you have options! The mouse functions just like any PC mouse for easy navigation of the menus. In a nutshell, the left mouse button selects and conrms choices, the right mouse button will take you back towards the main menu. Most users nd that attaching a USB mouse to their DVR is the most convenient way to operate it. Note that the USB mouse MUST be plugged into the TOP USB PORT on the back of the DVR. If you prefer to use the remote please read the LAYOUT OF REMOTE (page 6) for instructions on using the remote before you attempt to set up your DVR. Most buttons on the remote operate in a similar manner to those on a VCR or DVD player, but due to the specic functionality of the DVR, the function of some buttons may be immediately obvious. These buttons are also located on the front panel of the DVR, should the remote control not be close at hand.

The Main Menu

To access the main menu push the MENU button on the remote or front panel. Or, if youre using a mouse, RIGHT click, and the pop up menu (below) will appear. Click MAIN MENU.

You may nd it easier navigating through the DVR menus using the mouse. Simply scroll over the settings button you want to view and click the LEFT mouse button. Alternatively you can navigate these options using the UP, DOWN, LEFT & RIGHT buttons on the DVR front panel or the remote control. The currently selected option will be magnied and have a light blue outline. In this example, the CAMERA submenu is selected whilst the mouse cursor is over it. To conrm a choice, simply left click or press SELECT whilst the option is highlighted.

To exit the main menu press the MENU button on the remote or front panel or click the RIGHT mouse button. This will take you back to the live view.

Hard drive Setup

Whats this? Unlike a VCR which records to a tape, your DVR records footage to the internal hard drive. Therefore, its an important rst step when conguring your DVR to make sure that the hard drive (HDD) options are correctly set. Think of it like inserting a really, really long tape that you dont have to rewind. All the options were conguring here youll nd in the HDD SETUP submenu.

HDD Status (status of the currently installed hard drive) If the hard drive is not installed properly you will see a message saying NO DISK FOUND. Hopefully, though, it will say OK. The live view screen will display the icon on the bottom of the top left of the screen if the hard drive is not installed. If youre having problems with this, have a look at the steps for changing the hard drive on page 39.

The HDD SETUP screen will show you: TOTAL SPACE - Total size of the hard drive currently installed. FREE SPACE - Total amount of freespace available on the hard drive currently installed. USEABLE REC. TIME - Free space currently available in hours. Additionally, there are some options that need to be congured. Heres a quick rundown of whats what. OVERWRITE When set to ENABLE the DVR will record over the oldest les on the hard drive. This is the default setting, and probably the most preferable, as the DVR will always be able to record events as they happen. However, it does mean that youll need to get important events off the HDD before theyre overwritten. If overwrite is set to DISABLE the DVR will stop recording once the DVR is full. Whilst you wont lose old footage, you run the risk of missing new events as they happen. Be sure you want to do this before selecting it. HDD FORMAT Formatting the HDD will erase all data (i.e. footage) which is stored on it, and re-create the FAT (le allocation table). There are some times when using the format option is very useful. For example, if the value displayed in TOTAL SPACE is not correct for the HDD youve installed, or the DVR is displaying errors when trying to write to the hard drive, then a format might x the problem. Additionally, if you have a USB ash drive connected to the DVR, you can format that, too. This will also erase all the data on the drive, but make the ash drive compatible with the DVR for backing up footage. To do this, click the USB FORMAT button and click OK.

All data will be erased - are you sure you want to format?

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After making changes to the settings press/click the APPLY button.

Setting the Time

Setting the Time & Date
Its important to set the Time & Date before recording footage. That way, when you search for events, theyll be listed in the right order, and display when they were recorded. To set the Time and Date: 1. Go to the TIME AND DATE submenu. 2. Highlight the current numeric eld, and press select or left click. 3. Use left and right (or the mouse) to select the digit(s) you want to change. 4. Using the up and down arrows/buttons, change the date and time to the correct values. 5. If using the remote/front panel controls, press select to conrm an entry. 6. Conrm your changes by selecting APPLY.

Selecting Time & Date formats and Time Zone

Choosing the right time & date format and the correct time zone can save you a lot of time, hassles and confusion later on. So, lets get them set up right from the beginning! TIME FORMAT: Choose between 12 hour time (eg. 3:00 PM) and 24 hour time (15:00). Both have their advantages and disadvantages, so choose whichever works for you. DATE FORMAT: Different countries have different formats for their dates. Some would represent the 25th of Feburary, 2009 as 02/25/2009, whilst others would write it as 25/02/2009. Some even start with the year (2009/02/25). Simply chose the format which is standard in your area. TIME ZONE: Particularly important if youre networking your DVR, so it knows how different the time is where the DVR is and where you might be accessing it from. Choose the time zone of your particular locality.

Daylight Savings Time

Setting the Daylight Savings settings correctly will ensure that, when daylight savings commences or ends in your locality that the DVR will automatically update its time settings to stay synchronised with the actual time. Enable or disable daylight savings time (DST) by selecting ON or OFF from the DST dropdown menu. Once youve turned DST, youll need to set the appropriate DST MODE from the additional drop-down menu which will appear. Select the appropriate option. If you choose CUSTOM, you will be asked to congure the DST MODE to suit the needs and requirements of your locality (see next page for details). After making changes to the settings press/click the APPLY button.

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Setting the Time (continued)

Conguring custom DST MODE As the standards for daylight savings differ from country to country, and often state to state, you might need to manually tell the DVR exactly when it commences and ends in your locality. To do this, we need to congure the settings in the DST MODE CUSTOM submenu. First, select the appropriate week from the drop-down menu which lists the 1ST WEEK, 2ND WEEK (and so on) that DST commecnces in your region. Then, select the appropriate month from the dropdown menu listing months. Repeat these steps for the week and month that daylight savings ends. Once congured, your DVR will automatically adjust the time settings when daylight savings begins and ends without you having to change anything.

Configuring the Camera Display

In the DISPLAY SETUP screen you can name each channel, select the position of each channel name, adjust the color set up for each channel, switch the channels on & off in live view, display time in live vew & recording and set time for auto sequence.

Naming Channels

If the names CH1,CH2 and so on seem a little dull, then feel free to rename them! To do so, select the CHANNEL NAME option from the menu. Use the mouse or arrow keys to select, letter by letter, the name you want for the channel. Select each letter by left clicking or using the icon. The icon will change the letter board from upper to lower case (and vice-versa).

Name Position
Does the name of the channel for Front Door neatly obscure the exact spot on the screen where a visitor/intruders face appears? Dont panic! You can also congure where the name of the channel appears on the screen. Find the drop-down menu which, by default, will display Highlight the drop-down menu, and select the position on the channels display youd like the title to appear. You have four options, equating to the four corners of the channels display window. UPLEFT: DOWNLEFT: UPRIGHT: DOWNRIGHT: The upper, left-hand corner of the channels display. The lower, left-hand corner of the channels display. The upper, right-hand corner of the channels display. The lower, right-hand corner of the channels display.

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After making changes to the settings press/click the APPLY button.

Camera Setup
Color Setup
You can ne tune the look of each channel individually by adjusting the HUE, BRIGHT (brightness), CONTRAST and SATURATION values for each channel. This is useful if peculiar lighting conditions, a non-standard camera or a conspicuously colored object in the frame cause the display to be inconveniently tinted, or over or under exposed.

HUE: Changes the color mix of the frame (this can have very dramatic results). BRIGHT: Changes how light all tones in the image appear. CONTRAST: Increases the difference between the blackest black and the whitest white in the image. Useful if sections of the image grey out but setting the contrast too high will degrade image quality. SATURATION: Alters how much color is displayed in the image. The higher the saturation, the more bright and vivid colors will appear to be. Again, setting this too high can degrade image quality.

Live
Monitoring something that youd rather keep private/secret/unknown to the casual observer? No problems. You can alter which channels appear when in live viewing mode, and which ones appear later on. To do so is simple: simply locate the DISPLAY drop down menu - it only contains two options, ON or OFF. Simply change the value to OFF and that channel will now appear to be blank in live viewing mode. Images on the channel in question will still be recorded - and youll see it as normal in playback mode. In the nearby DISPLAY TIME drop down menu, you can select whether you want to see the time displayed on the channel in either live viewing mode, or when recording. The time will always be recorded in the event list and in the footages meta-data (which you can get access to later) - this simply changes whether or not you see it in the main view screen.

Auto Sequence
When AUTOSEQ (automatic sequencing mode) is engaged, the DVR will automatically cycle through all available channels, displaying each in turn expanded to ll the entire screen. In the AUTOSEQ drop-down menu, you can select how long youd like each channel to appear, as well as the ALL view mode. Each can be congured individually, so you can ne tune exactly how long youd like each channel to be visible for. Remember that channels without cameras attached will still be displayed, unless youve set them to be OFF in live viewing mode (see above).

After making changes to the settings press/click the APPLY button.

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Recording
In the RECORD SETUP submenu you can choose which channels will be active during recording, change the recording quality, enable & disable audio, select record more and Chunk Size (the maximum size of each recorded le). This submenu contains many of the most important settings on the DVR, and correctly conguring them is important to the ongoing smooth operation of the unit. Weve made a quick list of what you can do here, and will try to explain quickly what they all do - and how you can set them quickly to achieve best results.

Channel
In the same manner as in live view, you can select whether or not channels will be recorded. Its a good idea to set any channel which does not have an active camera attached to it to off so you dont ll up the HDD with blank footage, which is no good to anyone! To stop a channel being recorded, simply change the value in the CHANNEL drop down window from ON to OFF. Likewise, to re-enable a channel for recording, swap the value in the drop-down menu back to ON. By default, all channels are set to ON. Note: channels that are set to OFF will not be recorded, but they can still be seen in live view (unless, of course, youve disabled them there, too).

Changing Video Quality, Resolution and setting the Audio

The higher the quality selected, the more detail will appear in your footage. Best quality video takes up more space on your hard drive than normal quality. The term Resolution refers to how many pixels (essentially little dots) make up the image your recording. More pixels look better (particularly when paired with a high Quality setting. D1 is the highest Resolution available, HD1 is mid-grade resolution and CIF is the lowest Resolution setting. So, if the amount of HDD space is not a concern to you, then choose BEST quality and D1 resolution (youll be rewarded by the highest quality video the DVR can record). If you want maximum recording time on your HDD, choose NORMAL and CIF (the video will not look as good, but youll get lots of it). GOOD strikes somewhat of a balance between extremes, and is a good choice is both image quality and recording time are important to you. Also, you can enable or disable the audio here. If you have microphones connected to your DVR, then select ENABLE. If not, then disabling audio will save some HDD space so you can record more video! To change the QUALITY or AUDIO modes, simply highlight and select the appropriate button next to the setting you would like to enable by using the mouse, or the arrow buttons and conrm with select.

Record Mode

You can change the recording mode here. You have two umbrella choices: ALWAYS and TIME SCHEDULE. If you want the DVR to record constantly, or any time it detects motion, then choose ALWAYS. On the other hand, if you want the DVR to either record at specic times, or when motion is detected during the pre-dened times, then choose TIME SCHEDULE RECORD. Well cover how to turn the MOTION DETECTION ON and OFF later.
So, if (for example) you wanted to monitor a warehouse to protect against break-ins at night, youd probably want to choose TIME SCHEDULE for your recording mode, as you dont need to ll up the hard drive with all the random goings on of the business during the day. On the other hand, if you wanted to monitor a 24/7 convenience store to protect against shoplifting, or an unoccupied location to protect against break-ins which could occur at any time, then ALWAYS is probably going to be your best option. After making changes to the settings press/click the APPLY button. 14

Recording (continued)
Schedule
If you choose the TIME SCHEDULE recording option, then a SCHEDULE button will appear on the screen giving you access to set the schedule. Highlight and select this to set the schedule. When using the mouse, youll need to left click the schedule button to access the SCHEDULE screen. After clicking the SCHEDULE button a new screen will open showing: A CHANNEL drop-down list which contains channels 1 through 4. A weekly timeline with each box number 0-23 each representing an hour in a day. Three checkboxes, one for each record mode (being ALARM, GENERAL & NO RECORD). A COPY option.

Setting the Schedule

The rst step in setting the schedule is choosing which channel youd like to set the schedule for. From the CHANNEL drop-down menu, select the channel youd like to set the schedule for. If youd like to set the schedule for more than one channel at a time, you have two options. One option is to manually enter the same information for each channel individually. The other option is to choose ALL from the CHANNEL drop down menu. Selecting this will apply the settings in the schedule to all channels on the DVR. If you want to set a base schedule for all channels, and then congure them individually, select ALL, set your basic schedule, and then ne tune channels one at a time. Changing the ALL schedule will overwrite any schedule already set for individual channels.

Record Mode
The DVR schedule can be set to record using three different record modes. ALARM: Will record only when motion is detected or an external alarm has been triggered (if you have not attached an alarm system to the DVR, then this function will relate to the motion detection function only). GENERAL: Will record based on the general settings on the DVR - either constantly, or when motion is detected, depending on your motion detection settings. NO RECORD: As the name suggests, the DVR will not record.

To set the schedule: Scroll over one of the record mode check boxes, or highlight one using the arrow buttons.. Left click or press select. Using the mouse or the arrow buttons, navigate to the box on the schedule which represents the hour you want to change the recording mode for. When using the arrow buttons, the selected box will have a green underline to mark which one you have currently selected. Left click or press select to apply the chosen recording mode to the currently selected box. Exercise care when setting late night/early morning settings to make sure youve chosen the right day. Some of us consider two oclock in the morning to be an extension of the previous day, but the DVR doesnt think like that.

In the above example: On Sunday, the DVR will record on ALARM only from midnight until 2am. From 2am until 7am, it will not record at all. From 7am onwards (and off the edge of the page) the DVR is in GENERAL recording mode, and will either record when detecting motion or continually, depending on the motion detection settings chosen for the DVR. Monday through Saturday are set the same way, except that ALARM recording only extends until 1am rather than 2am. After making changes to the settings press/click the APPLY button.

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Recording (continued)
Schedule (continued)
Want Monday through Thursday to run on the same schedule, but dont want to set it all individually? Too easy. The COPY button in the SCHEDULE screen allows you to copy the schedule for a certain day (that you may have already set) to all of or one of the other days. This saves you time having to set each day separately. To copy the schedule settings from day to day, select the day youd like to copy from on the rst drop down menu. Then, select the day youd like to copy the schedule to from the second. If youd like all days to operate on the same schedule, choose ALL from the second drop-down menu. Then, using the arrow buttons or the mouse, highlight the COPY button, and left click or press select. The schedule for the selected day will be copied to the day(s) you have selected.
Note: Click the UP & DOWN arrow on the scrollbar to scroll up & down to view all the days in the list (it wont autoscroll when using the mouse).

Chunk Size
Chunk Size is a measurement of how long the DVR will record for before splitting the output le into discreet units. Chunks are something like the scene numbers on a DVD - though the video is broken up into separate units, it will still play through as one continuous movie (unless interrupted by the schedule or motion detection turning the recording on or off). The right settings for you depend on a number of factors. Larger Chunk Sizes use slightly less space on the HDD and keep related events together. Also, larger Pack Times make navigating through the File List a bit easier. Smaller Chunk Sizes are more resistant to le corruption, and make backing up slightly quicker. If you dont want to worry about setting Chunk Size, you can leave it on the default value; it will make little difference to the day-to-day running of the DVR.

To set the CHUNK SIZE: Scroll over the CHUNK SIZE drop-down menu, then LEFT click or press select. You will see a drop-down menu with 15MINS, 30MINS, 45MINS & 60MINS. These are the options for the length of the recordings will be. Scroll over the time you wish to set this to. Left click or press select to conrm your choice.

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After making changes to the settings press/click the APPLY button.

Search and Playback

Video Search
In the VIDEO SEARCH screen you can search for a specic day for a recording and view it in playback mode. This is useful for hunting a specic recording of an incident if you know the time and date it occured. To search you need to input the date of the video then select the hour of the recording.
Note that if you dont know the exact day you want to search input just the MONTH & YEAR then click the SEARCH button. If you want to be really vague, or look at a really long list, you can input the YEAR alone (but this isnt recommended). All the days for that month will appear on the monthly calender below. The highlighted days are the days with recordings, color coded to represent the recording mode which triggered the recording at the time (where red = alarm recording; green = normal recording).

To execute a Video Search: 1. Scroll over then left click the date numeric eld, or highlight it using the arrow keys and press select. 2. Select a digit to alter. Once selected, it will be highlighted red and can be edited. You will see a yellow pop up keypad. Scroll or move over the digits on the keypad & left click or press select to input the date. Note: the rst two digits of the year (2 & 0) cannot be changed. 3. Highlight the button, and left click or press select.

The Monthly Calendar

The monthly calendar displayed will change according to your search. You will be able to search each of these days as long as they contain a recording. To playback a specic recording: Using the mouse or the arrow buttons, highlight the date youd like to view. Left click, or press select. Then highlight the time on that date, and left click or press select. Youll be able to choose half-hour blocks by placing the green cursor on either the rst or second half of the hour. Once youve selected the time youd like to view, youll be taken to the playback window.

Rewind

1/2, 1/4 & 1/8 Speed

Play

Pause

Fast Forward

Mute

Volume Bar

Volume Level

Close Playback

You can use the playback controls displayed on the screen by left clicking them with the mouse to navigate through the recorded footage. Alternately, you can use the playback controls on either the remote control or the front panel.

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Search and Playback (continued)

FIle List
In the FILE LIST screen you can view each video pack, listed in chronological order. You can set a lter to view les for a specic channel or record mode. Here you can also back up les to a USB ash drive. To lter by the channel on which the recording came from: Using the mouse or the arrow buttons, highlight the SWITCH CHN drop-down menu, and left click or press select. Choose from channels 1 through 4, or QUAD if you wish to see all recordings. You will see a list of all recordings from the channel(s) you have chosen. To lter by recording mode: Use the mouse or the arrow buttons to highlight the TYPE drop down menu, and left click or press select. Choose from NORMAL, ALARM or ALL. You will see all recordings from the channel(s) you have chosen in that recording mode. The FILE LIST screen will show the channel , the start & end time, size and record mode of the le. The nal column labeled BAK is the back-up check box. Playing back Recordings: Using the mouse or the arrow buttons, highlight the recording you wish to view, and left click or press select. You will be taken to the playback window. To exit playback and return to the FILE LIST screen, right click or use the arrow buttons to select the menu icon and press select. A Note on Chunk Size The longer you set the Chunk Size to be, the fewer les youll see if you enter the FILE LIST. Whilst this is convenient for quickly looking through les to nd a specic time, date or event, it does mean that youll spend more time fast-forwarding to get to the specic part of a recording that you want. In addition, larger chunk sizes increase the size of the individual les dramatically. This can be a concern if you are trying to back-up multiple events to a smaller USB ash drive. If the size of your recordings is a concern, then use a smaller Chunk Size setting.

go to the rst le on the list. go to the previous le on the list. go to the next le on the list. go to the last le on the list.

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Backing up Footage
Backing up a le
First, insert a USB ash drive into the USB port on the back of the DVR. Note that inserting a ash drive into the mouse port will not work correctly. Make sure there are no les on the USB ash drive that you wish to keep, as data already on the drive may be lost. Highlight the BAK check-boxes which correspond to the recordings that you wish to backup, and left click or press select. You can backup multiple recordings at once, as long as their cumulative size will t on the USB ash drive you have inserted into the DVR. Highlight the button, and left click or press select to start the backup process.

Note: Backing up footage is not an instant process. Copying the may be a time consuming process, and can take up to as long as the half the time of the recordings you wish to backup, typically about 1/6th the time. For example, if you wanted to backup one hours footage from two cameras, allow up to an hour for the backup procedure to be executed.

Motion Detection
If the DVR was to record constantly, youd wind up with hours and hours of footage to sift through with nothing happening! Thus, you can congure the DVR to only record a channel when it detects motion. Each channel has individual motion detection setting. This can be set to ON/OFF. Whilst motion detection is set to OFF, the DVR will record by default. Turning motion detection ON will actually stop the DVR recording until it detects motion. In addition, you can also adjust the motion sensitivity level and set the motion detection area. This is important, as in some areas you may need a more touchy motion sensitivity than others. Well cover this in a little more detail as we get to how to congure them. To turn MOTION DETECTION ON and OFF: Open the MOTION DETECTION submenu (located in the DEVICES menu) Locate the STATUS drop-down menu for the channel you want to change the motion detection setting for. Using the arrow buttons or the mouse, highlight the drop-down menu and press select or left click. Choose the setting you want.

Motion Detection Sensitivity

There are four levels of motion detection sensitivity, 1 being the least sensitive and 4 being the most sensitive. To nd the right value for you, we suggest setting it and then testing the chosen setting by getting an able volunteer to move through the cameras view and testing whether or not the motion detection is triggered. Setting the MOTION DETECTION sensitivity: In the MOTION DETECTION submenu, use the arrow buttons or the mouse to highlight the SENSITIVITY drop-down menu, and press select or left click on it. Choose a value from 1 to 4, and left click or press select to conrm.

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Motion Detection (continued)

Motion Detection Area
Say, for example, you are trying to monitor your front yard, whilst in the background there is a busy street, and the cars driving past continually set off the motion detection. What can you do about it? Setting only part of the cameras view to be motion sensitive might be the answer. This is useful in a number of circumstances, such as monitoring one particular door at the end of busy hallway, or a backyard with a tree that keeps blowing in the wind. To set the MOTION DETECTION AREA: In the MOTION DETECTION menu, use the mouse or the arrow buttons to highlight the SETUP button for the channel you wish to setup the MOTION DETECTION AREA for, and conrm by pressing select or left clicking. You will see a grid (13 x 10) of red boxes. The red boxes mark the area sensitive to motion. Use the arrow buttons or the mouse to move the cursor around the screen. By pressing select or left clicking an area in the grid, you can toggle motion detection ON or OFF in that location. Areas marked by red boxes will be sensitive to motion, those not marked will not be.

In this example, the entire motion area activated. Movement anywhere in the screen will trigger the motion detection. A Note on Motion Detection

This example shows the same image, but the top left side of the motion area is not activated. Movement in this area will not trigger the motion detection.

The way that the DVR looks for motion is quite straight forward - its a process where it compares one frame (that is, a single image taken approximately a 25th/30th of a second from the previous image) with the next. A certain amount of difference between these two frames is interpreted as motion. As a result, the DVR is able to detect when there is a change in the picture. However, this does not necessarily need to be something moving in the frame. For example, a light being turned on or off, a lightning ash or even the sun coming out momentarily on a cloudy day might be enough to trigger the motion detection on the DVR. However, as these events last only a moment (and are relatively rare) they will only create a few very short redundant clips, which will not take up too much space or pose a problem with scanning through footage. This method of motion detection can, however, become problematic when using wireless cameras. As wireless technology is susceptible to interference, the static and image distortion common to wireless systems is often enough to trigger the motion detection inadvertently. As a result, we strongly advise against using analog wireless cameras with any of our motion sensitive recording equipment, and advise the use of hard wired cameras. If you simply must use wireless technology, we strongly advise using digital wireless technology, as this technology is much more resistant to interference from other wireless equipment and environmental causes.

20

Password Control
Password Setup
The system password allows you to protect the DVRs settings & recording. Without the password the DVR menu cannot be accessed. We strongly advise that you set a password as soon as possible to prevent unauthorized access to the DVR, either locally or remotely. It is this same password can must be entered for remote viewing.

To set your PASSWORD: Open the PASSWORD submenu (located in the SYSTEM menu). Using the mouse or the arrow buttons, highlight the PASSWORD ENABLE drop-down menu, and change the value to ON. Two new options will pop up: USER PASSWORD and ADMIN PASSWORD. The USER PASSWORD will grant access to the DVR and the footage stored on it. The ADMIN PASSWORD is required to change settings, the record modes and schedule, or to change other important aspects of the functionality of the DVR. Using the arrow buttons or the mouse, highlight the password eld that you would like to change. Using the popup numerical pad which appears, enter the password of your choice. It almost goes without saying, but were going to say it twice: choose something youll remember! To protect against a mistake at this point (which would lock you out of your DVR) youll need to enter the password again in the CONFIRM box immediately next to the USER or ADMIN PASSWORD eld.

NOTE: The default password to the DVR is 123456. If you lose or forget your password (thus locking yourself out of the DVR) youll need to contact Swann Technical Support. Our number is on the back of this booklet. However, we strongly advise that you choose a password youll remember! Itll save grief later...

Language
To change the LANGUAGE setting: Open the LANGUAGE submenu. It is located in the SYSTEM menu. Using the mouse or the arrow buttons, select the drop-down menu of languages. Choose the language that best suits your needs. Conrm your choice by pressing select or left clicking the option.

A Note on Languages: Unless you really want to change the language of the DVR menus, stay away from this setting. Having the menus in a foreign language can make it difcult to get back to the menu to put the setting back to the right one! Having said that, if you do change it by mistake (or the DVR is in a foreign language when you get it) in the main menu, select the icon in the bottom right, then in the SYSTEM menu, LANGUAGES is the icon in the bottom left. That will bring you to the drop down menu where you can change languages.

21

System Menu
The SYSTEM menu is where most of the advanced settings for the DVR hide out. Most of the time, there isnt much youll need to change here. However, a few settings might need tweaking from time to time, so heres a quick rundown of whats what.

Auto Maintain
To maintain the operational integrity of the DVR, it is suggested that it be rebooted periodically. In much the same way that a computer can become unstable if left on for an extremely long time, the DVR can become unstable. It is strongly suggested that the DVR be rebooted at least once per month. However, as this can be a hassle (particularly if the DVR is stashed away somewhere inconvenient) you can set the DVR up to reboot itself.

To congure the AUTO REBOOT feature: Enter the SYSTEM MAINTAIN submenu, located in the SYSTEM menu. Using the arrow buttons or the mouse highlight the AUTO MAINTAIN drop-down menu. Change the value to ON, and conrm by left clicking or pressing SELECT.

You will see several new elds pop up, being the AUTO REBOOT frequency settings. The rst thing youll need to choose is how often youd like the DVR to reboot itself. You can choose between EVERY DAY, EVERY WEEK and EVERY MONTH.

To select the AUTO REBOOT frequency: Using the mouse or the arrow buttons, highlight the AUTO REBOOT frequency drop-down menu. Choose the frequency that best suits your needs. We suggest weekly or monthly rebooting as being sufcient: however, if your DVRs performance is unstable, try increasing the reboot frequency. To select the AUTO REBOOT time: Depending on your AUTO REBOOT frequency setting, you will be presented with different options for specically timing when your DVR reboots. In the case of daily rebooting, enter the time of day youd like the DVR to reboot in the numerical eld. If you choose weekly rebooting, youll need to select the day of the week (from MON through SUN) and the time that youd like the DVR to reboot. If you chose monthly rebooting, you can choose the date of the month that youd like the DVR to reboot, and then the time on that date. Note that, if you chose monthly rebooting and you enter the 31st as the date youd like the DVR to reboot, there are several months of the year that dont have a 31st day. It is suggested that this date be avoided, for that reason. When the DVR is rebooted, no settings will be lost, and it will automatically resume its recording mode and schedule without alteration. The reboot primarily refreshes the software and gives the hardware a moment of time out, aiding the ongoing smooth functionality of the DVR. It will not lose your settings.

22

System
Setting the Time
1. 2. 3. 4. 5. Open the DATE / TIME menu, located in the SYSTEM menu. By using the mouse or the arrow buttons, navigate to the numeric time display and left click or press select. The rst digit (see example to the right) will now be highlighted for editing. Using the pop-up keypad, use the mouse of the arrow buttons to select the digit that you want. Left click or press select to choose a digit. Conrm your selection by highlighting and pressing select or left clicking with the mouse the ENTER button

The time and date settings are not lost when the DVR is turned off or unplugged from power. There is a small battery within the DVR which powers the clock (and the BIOS) of the DVR whilst power is not connected. This battery usually lasts quite a long time (months to a charge). If the DVR is unplugged for an extended period, the batterys charge might run out, and you may lose some of your saved settings.

PTZ
PTZ stands for Pan, Tilt, Zoom and is the basic control method for attaching movable cameras to your DVR. There are a few variables and options that you can set from this menu. Weve compiled a short list of what these values are and what they mean - however, the only important thing to do is to congure the PTZ settings in the DVR as required by your camera or camera mounting system! Youll need a list of the technical specications for your camera (usually located in the main instruction manual). Once youve got this, lets dive into conguring the PTZ settings. Youll nd them in the PTZ submenu, located in the DEVICES menu.

Protocol
It is important to use the correct protocol for the PTZ system being used (this will be explicitly stated somewhere in the PTZ cameras documentation). The DVR4-2500 supports Pelco-D and Pelco-P - make sure any PTZ cameras you connect to the DVR use one of these two protocols - and select the most appropriate protocol for your system here.

Baud Rate
A baud rate is a measure of speed of information transfer in symbols per second. So, for example, a COM port on a computer which communicates at 9.6kbps would have a baud rate of 9600 (each symbol in this case is a single bit of data). If this sounds a little complex then, yes, actually, it is! The good news is you just need to nd out your PTZ cameras preffered Baud Rate (it will be stated in the documentation) and set the DVRs Baud Rate to match).

23

PTZ (continued)
Bit Settings
There are several bit settings to congure - again, these must match the required settings for the camera system. Consult the camera documentation to learn these values.

Data Bit
A DATA BIT is one part of a set of data sent to the camera to tell it which way to point. Some PTZ cameras like very short packets of information, others require longer packets of information at a time. We can set this by choosing the number of DATA BITS to form a packet. This value must be matched to the required value for your camera system. Simply enter the camera systems preferred value into the drop-down mentu.

Stop Bit
Each packet of data sent needs either one or two stop bits attached to the end, to tell the camera system when a packet ends and a new one begins. This should be matched to the requirements of the PTZ camera system. Choose 1 or 2 as required for your PTZ camera system.

Parity
A parity check is a control bit (a 1 or a 0) sent after each packet of data to verify that no mistakes have been made in sending that packet of data. The mode must (again) match the type and model of PTZ camera being used.

Cruise Mode
Cruise mode will instruct the connected PTZ camera to cruise between set viewing angles. Thus, the camera will continually and autonomously move between viewing positions which you can program (see next page). Youll be able to dene the points the camera cruises between, and how long it will spend on each one.

Address

As there is only one RS485 port, and multiple PTZ systems can be connected to the DVR if required, each one needs its own address. Again, this value is matched to the camera that the user wants to be controlled on that channel. So, usually, the camera operating on channel 2 would have its PTZ address entered in the space for channel 2. Regarding Pelco-P Protocol: If you choose to control your PTZ system using the Pelco-P protocol, then youll need to adjust the command address setting in the DVR. As most PTZ protocols number their command addresses from 1 upwards, Pelco-P has a 0 address. Thus, a command address of 0 on your PTZ system will be controlled by the DVR with a command address of 1. Essentially, when using Pelco-P, set the command address in the DVR to be one higher than the PTZ systems.

24

PTZ (continued)
Onscreen PTZ Controls
You can bring up the PTZ Setup window by pressing the PTZ button on the remote control, or by right-clicking the mouse in the live view mode, and choosing PTZ. Note: the features which will usable depend on the capabilities and limitations of your PTZ system. Here, youll be able to aim the camera, as well as alter aspects of the lens and iris conguration. Well explain a little more about what each of these does:

1 3 2 4 5 6
1. SPEED ADJUSTMENT By selecting this with the mouse or the arrow buttons, you are able to change the speed at which your camera will tilt, pan and zoom. The higher the number, the faster the camera will move. 2. ARROW BUTTONS Used to manually move the camera. The arrow buttons will move the camera in the selected direction, and the centre button toggles Auto-Scan ON and OFF. 3. ZOOM If you are using a variable zoom PTZ camera, you can zoom in or out here. Zooming in will increase the size of objects in view, at the expense of reducing the eld of view. You may need to adjust focus when using the ZOOM function.

7
4. FOCUS Adjusts the focal plane of the lens. If an image is blurry, try adjusting the focus. To best set the focus, move one direction until things become clear, and then blurry again. Move back and forth until you nd sharp focus. 5. IRIS Controls how much light gets into the camera. If things look too bright (or white) lower the IRIS value. If things are too dark (or black) raise the IRIS value. Many cameras do this automatically. 6. CRUISE SET Open the CRUISE SETUP window, see below. 7.EXIT Leaves the PTZ SETUP menu.

Onscreen PTZ Controls

To setup CRUISE MODE, youll need to dene POINTS for each channel with a PTZ camera you want to cruise. A POINT is one place that the camera needs to move to on its loop. To set a point: Move the camera to the desired position using the arrows. Hit the SET button. The point will be saved. Its name will be one digit higher than the previous point. For easy cruise setup, dene your points in the order you want the camera to The GOTO button will take the camera back to a predened point. The CLEAN button will remove all your dened points. When youve set your points, select SAVE, then EXIT.

25

Auto Email Setup

1. You can congure the DVR to automatically send you email alerts when it detects an alarm event. Please note that this function is not compatible with all email servers - as the email the DVR sends is procedurally generated, many email servers misidentify it as spam. We recommend setting up a free webmail account with a compatible email provider, such as Gmail, which is compatible with the DVRs auto-email system. Step 1. In the DEVICES menu, navigate to the ALARM submenu. 2. Step 2. Select EMAIL SETUP from the ALARM submenu. Step 3. Here, youll need to enter all the required information about the email account that you would like the DVR to use when sending emails. If youre unfamiliar with the proper values for any of these elds, please contact your email provider (or read their documentation) to learn these values. We are unable to offer any answers regarding this - the values and settings can vary dramatically from one email provider to the next. Note that highlighting a eld and pressing SELECT twice will make a keyboard appear onscreen, allowing you to enter alphanumeric characters. Step 4. Once youve entered all the required information, the information in the elds should look something like the example shown (left). We stress that this is an example only - the information youll need to enter will vary depending on your email provider. 4. In this example, the DVR has been congured to send email via G-mail (a free web-based email service which is, at the time of writing, compatible with the DVRs auto-email system) to an address at Yahoo mail. Step 5. Once all your information has been entered, choose APPLY to save your settings. Once they are successfully saved, you should see the message Saved Successfully! as shown to the left. Choose EXIT to return to the live-viewing screen. 5. Tips and Tricks: We strongly suggest testing the email setup once it is congured. This simply involves triggering an alarm event (via external alarm sensors or the motion detection feature).

3.

26

Playing Backed Up Footage on a PC

Installing the Playback Software
To install the playback software, locate the le on the included CD named PlaybackSetup_2.3.0.4.exe. Note that the numbers on the end may change (particularly if youve downloaded an updated version) as we are constantly making updates and improvements to our software. Run this setup le. Follow the installation prompts - youll be asked where youd like to install the software and the shortcuts to access it. We suggest that the default options are usually the best choice - only change these if you have a very specic idea about where you want the software to be installed. Once youve made these choices, simply wait while the installation is processed. NOTE: This software is compatible with Windows operating systems only (XP and more recent versions). Also, it will only operate on 32-bit versions of Windows (not 64-bit - the incompatibility is due mostly to incompatible drivers).

The Playback Interface

Assuming that youve used the default installation paths, you can access the playback software by selecting the desktop icon named Playback Software, or nding the program group of the same name in your Start Menu. The default interface of the playback software is displayed to the right.

Opening Files: Open the File menu, and choose Open Local Folder. Navigate to the USB drive you have backed up footage to, and select the folder on that drive called RecordFile.

Playback Controls: The playback controls are located in the menu named Play. The Play, Pause, and Stop options work as their counterparts would on a DVD player. Decrease Rate and Increase Rate work like fast-forward and slow motion functions. Use the Backward Frame and Forward Frame for precise control - they will move back or forward the smallest amount possible (the frame rate is determined by the settings used to record the video). Use the Capture Picture function to save a single picture as a bitmap (BMP) le. The Mute function will disable audio playback. OSD refers to the on-screen display.

27

Installing DVR Software

Installing the DVR software
For the best results when using a PC to access the DVR, use the included software which came on the mini-CD included with your DVR. This software is compatible with Windows-based computers only, and will not run under operating systems, such as Mac OS or Linux. Also, the software will not operate correctly on 64-bit Windows systems. 64-bit architecture is very new in the computing world, and is not backwards compatible with all 32-bit devices and drivers. Use a 32-bit version of Windows. 1. Insert the mini CD into a CD/DVD ROM drive on your computer. 2. If your CD/DVD ROM drive does not auto run the CD; click MY COMPUTER click on the drive the CD is in and double click on the D9-VIEWER-DBG-ENG.EXE le.

3. In the setup window click NEXT.

4. Follow the instructions & click NEXT.

5. Select the destination on your PC hard drive of the software les. Click NEXT to have them stored to the default location.

6. Click NEXT.

7. The installation is now complete. Click FINISH.

28

Configuring ActiveX
You may need to change the security settings on your PC to be able to view the DVR remotely. If you are having trouble viewing your DVR remotely and are getting messages regarding active X controls the following instructions may help.

Changing Security Settings on Internet Explorer

1. Open Internet Explorer. 2. Click TOOLS > INTERNET OPTIONS. 3. In INTERNET OPTIONS click on the SECURITY tab at the top.

4. Select the INTERNET zone option.

5. Click on the CUSTOM LEVEL button.

6. Find the the following three options and SET them to PROMPT. Download signed ActiveX controls. Download unsigned ActiveX controls. Initialize and script ActiveX controls not marked as safe for scripting. Set the next two options to ENABLE. Run ActiveX controls and plug-ins. Script ActiveX controls marked safe for scripting. Click OK after you have made the changes.

7. After you have changed the settings you wil be asked to conrm the changes. Click YES.

29

Network Setup
Network Setup DHCP
The DVR can be congured to operate over a local area network (LAN) or over the Internet (REMOTE ACCESS). The easiest, fastest and most robust network to congure (under most circumstances) is a Dynamic Host Conguration Protocol (DHCP). Using this type of network, one of your devices (usually your router) is responsible for monitoring your network and assigning IP addresses as necessary. First, access the NETWORK SETUP menu from the MAIN MENU. BEFORE SETTING UP THE NETWORKING SETTINGS: Ensure that your DVR is connected to your local area network via the ETHERNET port on the back of the DVR. If your network is connected to a router, ensure that this is congured to be a Dynamic Host (for DHCP). Using the mouse or arrow buttons, highlight then LEFT click or press select. From the drop-down menu, choose DHCP. PPPOE and STATIC networks are supported by the DVR, but are much more difcult to setup and maintain. We recommend them only for advanced users. Reboot the DVR - go to the MAINTAIN submenu, located in the SYSTEM menu. Activate the REBOOT option. If your Dynamic Host (usually your router) is set to DHCP, then it will assign an IP ADDRESS to the DVR automatically. Open the NETWORKING SETUP menu again, and note down the IP ADDRESS of the DVR. This is the LOCAL IP ADDRESS for the DVR, and well need it later for conguring the local network, if youre connecting to the DVR via your PC. What is an IP ADDRESS? An IP ADDRESS is something like the address of your house. Whilst the address of you house allows travellers to nd your house on the road network, an IP ADDRESS allows devices to nd one another over an electronic network. There are two types of IP ADRRESS: PUBLIC IP ADDRESSES and PRIVATE IP ADDRESSES. See page 38 for more information about IP addresses. For now, just remember that the IP address located here is the PRIVATE IP ADDRESS.

PORTS

Your network has a number of PORTS available for different devices to use. If more than one device uses the same port, then communications in the network can start to break down, and errors and problems will ensue. HTTP PORT 0080 is a very popular port, as it is the default port for a lot of devices. Thus, we recommend changing it.

In the NETWORK SETUP menu (accessed through the MAIN MENU) locate the WEB PORT eld. By default, this will read 00080. We want to change this value to 00085. Select the WEB PORT number, and select by left clicking or pressing select. Using the popup keypad, change this value from 00080 to 00085. Make a note of the MEDIA PORT value, as we will need it later. Be default, this will be 09000. If you have problems with the DVR on your network, port 09000 might be in conict. If this occurs, try changing the port number.

We strongly recommend only advanced users with network knowledge setup the DVR using a Static IP & PPPOE settings.
If you are unable to implement a DHCP network due to incompatible hardware or software, and you are not familiar with advanced networking protocols, we suggest talking to a professional. Your local computer store will have people very familiar with networking technologies - so talk to them, or to the folks who installed your network.

Static IP & PPPOE Setup - DVR unit

30

Starting D9 Viewer
Opening D9 PC viewer
For the best results when accessing your DVR via REMOTE ACCESS or a LAN, use the included software. The remote viewing/playback software is called D9 VIEWER. The interface and functionality of the software is quite similar to the interface and functionality of the DVR. There are, however, some notable differences. We will go through using and conguring the D9 VIEWER software over the next few pages. Again, we must stress that this software is compatible only with 32-bit Windows operating systems. If you are using another operating system, there is the possibility of using a Windows emulator to run the DVR software - however, we cannot guarantee that this will work, and do not support attempting it. We mention it only for intermediate to advanced computer users, who will be familiar with what this entails already.

Opening D9 PC viewer
On your PC click on START > ALL PROGRAMS (PROGRAMS) Find D9-VIEWER and click D9VIEWER in the D9-VIEWER folder. You will see a login screen open. Note: the DVR must be connected through a network (using the network cable) before conguring. Note: if you are trying to access your DVR from a location outside of your network you will need to know your PUBLIC IP ADDRESS. If you dont know your PUBLIC IP ADDRESS go to www.whatismyip.com. You will need to access this site from a computer which is on the same network as your DVR. Input the IP address you get from the WHATISMYIP website in the HOST NAME eld when logging into the DxClient or in the address bar when accessing the using Internet Explorer. Consult page 37 for more information regarding PRIVATE IP ADDRESSES and PUBLIC IP ADDRESSES.

Login
1. In the USER LOGIN window type in the following information: Host name: PRIVATE IP ADDRESS eg. 192.168.1.100 Host port: HTTP PORT eg. 00085 Password: ADMIN PASSWORD eg. 123456 Note: the default setting for the DVR password is OFF. If no password is set LEFT click LOGIN. 2. LEFT click LOGIN. You should now see the camera display on your PC now. If you are getting a warning message saying LOGIN FAILED; go to the NETWORK SETUP screen on the DVR to conrm you have the correct information.
192.168.1.100
00085

Note: you may need to reboot the DVR if you havent already done so after changes these settings.

31

D9 Viewer Layout
3 4 5 6 7 8

10 11 12 13

1. Channel Name 2. Date & Time 3. Live - Click to view live view screen. 4. Replay - Click to view the replay screen. 5. Setup - Click to view the setup screen. 6. Logout - Click to logout. 7. Minimise - Press to minimise screen 8. Close - Press to close D9-Viewer. 9. PTZ Control - Pan, Tilt, Zoom controls. 10. Open Window, Capture & Record Click to OPEN and CLOSE live view . Click to capture image. Click to start recording.

11. Single, Quad View Buttons Click to change between single and quad viewing mode Click to view single camera view. Click to to view quad view.

12. Volume Bar - LEFT click and drag mouse from left to right to increase the DVR volume. 13. Mute - Click mute sound.

32

D9 Viewer
Replay
In the REPLAY screen of the D9 Viewer you can search and playback footage recorded on your DVR. The les are separated by channel and record mode. 1. Click on a date in the calender to view les for that day. Use the arrow buttons on each side of the month & to go back one month or forward. You should see a list of les under the FILE LIST heading. If you dont see any les LEFT click the button. If you want to lter the list you can do so by selecting footage from one of the four channels or by choosing one of the two recording modes.

2. LEFT click the drop down list to select a channel you want to view the les for (g. 1). 3. LEFT click the drop down list to select the record mode you want to view the les for (g. 2) The le list will be sorted by time with the most recent les lower on the list. 4. LEFT click & highlight the le you would like to playback. 5. LEFT click the button. The le you selected will now playback on the playback screen. You will see a icon beside the le that is playing. Use the playback controls at the bottom of the playback screen to STOP, fast forward (F.F.), reduce the speed (SLOW) and play the next frame (NEXT FRAME) of the le. You can also convert a le to the AVI format so you can view the footage on a video player such as VLC, Windows Media, Winamp and DIVX player by LEFT clicking the button.

Play

Stop

Fast Forward

1/2, 1/4, 1/8 & 1/16 Speed

Next Frame

Convert to AVI file

Playback Speed

Volume Bar

Backup
1. To back up a le LEFT click and highlight the le you want to backup. 2. Scroll over and LEFT click the button. Note: backup may take several minutes, depending on the size of the le you are backing up. As a general rule, if youre backing up 5 minutes of footage, this could take up to ve minutes.

33

D9 Viewer (continued)
Record
In the RECORD screen in SETUP you can change the camera record settings. You can turn each channel on or off, select the recording resolution & quality, turn on or off the audio, select a record mode and set up the record schedule. Most of the options that you will nd here operate in exactly the same manner as on your DVR. However, note that, as this software can be used to control a few different models of DVR, that occasionally an option will be displayed which has no effect on your DVR. Dont worry about these settings - they wont interfere with the operation of your DVR.
2. Resolution & Quality Scroll over & LEFT click to highlight a button to set the QUALITY; BEST, FINE or NORMAL. 3. Audio i. Scroll over the dropdown list and LEFT click. ii. Select ON to switch audio (for all channels). Selecting OFF will turn audio off.

4. Record Mode i. Scroll over the dropdown list and LEFT click. ii. Select ON to switch recording on for that channel. Selecting OFF will turn recording OFF.

5. Schedule i. Scroll over the button and LEFT click. ii. You will see a new schedule open. It will include 24 columns from 0-23 each presenting an hour of the day and 7 rows for each day of the week. Each box representing and hour in the week. iii. Scroll over the button and LEFT click. iv. Scroll over & LEFT click the channel you want to set the schedule for in the dropdown list. v. Scroll over & LEFT click a record mode. vi. Scroll over & LEFT click the boxes to set the hours to the record mode you chose. RED = ALARM GREEN = NORMAL WHITE = NO RECORD

vii. Scroll over then LEFT click (beside the COPY). viii. You will see a dropdown list with SUN, MON, TUE, WED, THU, FRI & SAT. ix. Scroll over the day you want to copy the schedule FROM. x. LEFT click. xi. Scroll over then LEFT click (beside the SET TO). xii. This time the dropdown list will include an ALL option including all the days of the week listed above. Scroll over the day you want to copy the schedule TO. Selecting ALL will copy the schedule to all the other days of the week. xiii. LEFT click. xv. After you have chosen the day you want to copy from and the day you want to copy to, scroll over & click the button.

34

D9 Viewer (continued)
Alarm
In the alarm screen you can change settings for motion detection.
1. Motion Detection - Status i. Scroll over the dropdown list and LEFT click. ii. Select ON to switch motion detection on for that channel. Selecting OFF will turn motion detection OFF for that channel. iii. LEFT click.

2. Motion Detection - Sensitivity i. Scroll over the dropdown list and LEFT click. ii. Select the sensivity level you want for that channels motion detection; LOW, NORMAL, HIGH & HIGHEST. iii. LEFT click.

3. Motion Detection - Area Setup i. Scroll over the button and LEFT click. ii. You will see a small motion detection setup window open (g. 1). The red boxes indicate motion detection is active for that area. iii. Scroll over the red boxes & LEFT click to turn off motion detection. The box will change to black; motion detection is now off for that box. Note: clicking the button will turn the whole motion detection area (that is currently on) off. iv. After you have setup the area for motion detection click the button. See page 20 for more information about MOTION DETECTION. 4. Video Loss / HDD Space / HDD Loss i. Scroll over the dropdown list and LEFT click. ii. Select ON to switch the function ON for that channel. Selecting OFF will turn the function OFF for that channel. iii. LEFT click. Video Loss - Setting this to ON will activate the buzzer when a camera has been disconnected. VIDEO LOSS will also be displayed on the display. If it is set to OFF you will only see the VIDEO LOSS displayed but the alarm will not sound. HDD Space - Setting this to ON will activate the buzzer when the hard drive in the DVR is running out of storage space. No alarm will sound if it is set to OFF. HDD Loss - Setting this to ON will activate the buzzer when there is no hard drive detected or if the hard drive is not formatted. You will also see a small H on the display screen. Setting this to OFF will only show the H on the display but the buzzer will not sound.

35

D9 Viewer (continued)
Network
For users with minimal network knowledge it is best to use the DHCP when setting the DVR to view remotely. Note: These settings should already being congured using the DVR. See Network Setup on page 35.
1. Network - Type i. Scroll over the dropdown list and LEFT click. ii. Select DHCP to setup the DVR & view it remotely. iii. LEFT click. iv. Logout and log back in.

Setting
Here you can set the location where les will be saved, assign an admin & user password and set up daylight savings time.

File Save Path

1. Scroll over & LEFT click the button. 2. Select the location where you want to store saved les. 3. LEFT click OK.

Password Enable
The password can restrict unauthorized users from accessing the DVR either by restricting them to enter the menu on the DVR or from logging in remotely.
1. Scroll over the drop-down list and left click. 2. Select ON to set up a password for the DVR. 3. Left click.

You will see four text elds become active; one for USER password one for ADMIN password and the other two for verifying the passwords you input.
1. LEFT click on the USER PASSWORD text eld. 2. Type in your password. Note: be sure to delete the default password already in the text eld. 3. Now conrm your password by retyping it in the RE-ENTER eld. 4. Follow the steps above to enter the ADMIN password in the ADMIN PASSWORD text eld. 5. LEFT click APPLY.

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D9 Viewer (continued)
Viewing Remotely
Now that you have congured the DVR and your PC you can view your DVR over the internet. The DVR can be viewed remotely over the internet using the DVR software on the CD included with the DVR or using a web browser (preferably Internet Explorer). Youll need to know the PUBLIC IP ADDRESS of your network.

Using Internet Explorer

http://210.9.10.115:85

1. Open up Internet Explorer. (If you do not have Internet Explorer you can download it from the Microsoft website www.microsoft.com.) 2. In the address bar type HTTP:// followed by your PUBLIC IP ADDRESS, a colon then your WEB PORT. eg HTTP://210.9.10.115:85 and push ENTER. See below to for more information regarding your IP address and WEB PORT.

Host Info
In the HOST INFO screen you will see certain information regarding the DVR such as, available hard drive space, rmware version and MAC address.

Daylight Saving Time

The DVR can be set to anticipate daylight savings time. This can be set to DEFAULT (DVR determines DST) or to CUSTOM (you enter the date DST takes place).
Scroll over the dropdown list and LEFT click. Select ON turn on DST. LEFT click.

The next dropdown list below will become active. Here you can choose to set DST or leave it on default an allow the DVR to determine DST.
Scroll over the dropdown list and LEFT click. Select CUSTOM to set up DST. LEFT click.

You will see another set of dropdown list become active. The rst one is for the week of the month DST starts (1ST, 2ND, 3RD & 4TH WEEK)

1. Scroll over the dropdown list and LEFT click. 2. Select the week of DST. 3. LEFT click.

1. Scroll over the dropdown list and LEFT click. 2. Select the month of DST. 3. LEFT click.

Follow the steps above to set up the END time of DST. After you have completed setting up DST LEFT click APPLY.

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About IP Addresses
Internet Protocol (IP) Version 4 is the networking protocol employed by this DVR, and of the Internet as a whole. It allows for approximately four billion (specically 232) individual addresses. This is a lot, but it isnt enough for every device in the world to have its own. Thus, the Internet is broken down into a series of smaller networks (LANs and Intranets) which have a unique IP. This is the PUBLIC IP ADDRESS of that network - it is unique and can be accessed from anywhere in the world. However, inside your network there is another series of IP ADDRESSES - the PRIVATE IP ADDRESSES. The function of private IP addresses is to direct and guide trafc inside the local network. These often are as simple as 10.0.0.1. The IP ADDRESS in the DVRs NETWORK SETUP menu is the LOCAL IP ADDRESS. To learn your PUBLIC IP ADDRESS, use a service such as www.whatismyip.com. As the name implies, it will tell you the PUBLIC IP ADDRESS of the network that the computer you access it from is connected to it.

Port Forwarding
So, if the PUBLIC IP ADDRESS can only direct Internet trafc to your network, you need to be able to get from the router to the DVR itself. We do this by a process called PORT FORWARDING. In a nutshell, you need to congure your router to forward the WEB PORT of the DVR (0085, if you followed our instructions in the NETWORK SETUP section) to the PRIVATE IP ADDRESS of the DVR. This has to be done in your routers PORT FORWARDING settings, not in the DVR or your computer. Routers are third party hardware, and there are (literally) hundreds of different models out there - thus, unfortunately, we cannot give you a step by step guide to how to congure yours. However, we have some resources regarding networking your DVR on our website, at www.swannsecurity.com. Also, check out the site www.portforward.com for instructions on how to congure hundreds of routers for port forwarding.

Dynamic VS Static IP Addresses

If your Internet service provider (ISP) provides your network with a DYNAMIC IP ADDRESS, then your PUBLIC IP ADDRESS will keep changing (usually any time you disconnect from and reconnect to the Internet). However, some ISPs cycle IP addresses even more frequently. This is not usually a problem for casual Internet browsing, E-mail use and so on, but can present a problem when youre trying to log into your DVR remotely. We suggest two possible solutions for this. You can either pay your ISP a little extra and theyll provide you with a FIXED IP ADDRESS (which will not change the way a dynamic one will) or you can use a service such as DynamicDNS (www.dyndns.com). DynamicDNS is a free service which will provide your network with a DOMAIN NAME for easy access, and software that will let you track your IP address as it changes.

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Installing/Changing the HDD

Note: the following instructions are for installing or changing the hard drive. If your DVR already has a hard drive pre-installed disregard these steps. 1. Ensure the DVR is unplugged and removed from mains power. 2. Locate and remove the 3 screws on the rear of the DVR.
Remove

3. Pull up the top case of the DVR.

Back of DVR

4. Locate the 4 screws holding down the hard drive stand.

5. Push the metal clip on the SATA cable (single RED or ORANGE cable) to unplug the cable from the hard drive. Unplug the power cable (2 BLACK 1 YELLOW and 1 RED cable) from the back of the Hard Drive.
SATA Cable Power Cable

Remove

Now remove the 4 screws attaching the stand pieces to the hard drive.
Remove

6. 7. 8. 9.

Replace the Hard Drive and plug in the SATA and the power cable as shown in step 5. Screw in the hard drive to case as in step 4. Replace the top of the case. Screw in the remaining screws to the sides and back of the DVR as in step 2.

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Troubleshooting
Problem: My monitor is not showing any display/picture. Solution: Make sure you have connected the VIDEO OUTPUT on the DVR to a VIDEO INPUT on the back of your TV/monitor. Try different channels on your TV or monitor - many TVs call their component video input confusing things, like AV, TV/AV, AUX, COMPOSITE, CHANNEL 0 and so on. Problem: My DVR does not switch on. Solution: Make sure you have plugged in the power supply (12V 3A) to the DVR and into the wall socket. Carefully check the integrity of the connections. Check the master switch on the back of the unit. Try another power socket. Problem: My display is showing NO HARD DISK when I press record. Solution: If you have recently changed the hard drive in your DVR unit make sure it is plugged in properly; otherwise the hard drive may be faulty. Try connecting another (working) hard drive to the DVR; if this still doesnt work then the DVR maybe faulty. We suggest you return the DVR to the retailer. Problem: I am not getting picture on any of my displays. Solution: Make sure the cameras are connected properly to the DVR and the power supply (12V 1A). Check that the cables are not faulty by connecting the cameras directly to the DVR or to a TV (if you have the proper adapters). Problem: One of the displays is not showing on my screen. Solution: Make sure all cameras are set to ON in CAMERA SETUP. Check the integrity of your cables and connections. Check the power supply to the camera. Try attaching another channel to the questionable input. Problem: I cannot login to my DVR remotely using the D9 Viewer software or the Internet Explorer browser. Solution: Make sure you have congured the IP, ActiveX and USER SETUP correctly. Remember the USER PASSWORD may be different to the ADMIN PASSWORD. The ADMIN PASSWORD is used to login to the DVR remotely. Problem: I cannot perform a backup. Solution: Make sure the DVR is connected to a USB ash drive, and that the USB ash drive is formatted to have a FAT32 le system.

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Technical Specifications
DVR4-2500 Video Video Format Video Inputs Video Outputs Display Resolution Display Frame Rate Audio Audio Inputs Audio Output Recording Compression Format Recording Resolution Recording Frame Rate Recording Modes Multiplex Operation HDD Interface Hard Drive Support Network LAN Connection Network Interface Network Protocol(s) Remote Operation General Operating Power Dimensions Weight Backup Method Mouse Support Remote Control Remote Battery Type Optional Additional Feature PAL or NTSC 4 x Composite BNC Inputs 2 x Composite BNC Outputs, 1 x VGA Out NTSC: 704 x 480, PAL: 704 x 576 NTSC: 120fps, PAL: 100fps 1 x RCA Audio Input 1 x RCA Audio Output H.264 NTSC: D1 (704x480), HD1 (704x240), CIF (352x240) PAL: D1 (704 x 576), HD1 (704 x 288), CIF (352 x 288) NTSC: 30fps D1, 60fps HD1, 120fps CIF PAL: 25fps D1, 50fps Hd1, 100fps CIF Manual / Motion / Schedule / Sensor Triplex SATA Up to 1TB Yes RJ45 TCP/IP. DDNS Yes DC12V 12.4 x 8.9 x 2.4 4.lbs / 2Kg USB to Flash Drive 1 x USB 1 x InfraRed Controller 2 x AAA 4CH Alarm Inputs, 1 CH Output

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Addendum: Access via Mobile Devices

The DVR4-2500 supports access from mobile devices, such as mobile phones with Windows CE as their operating system, as well as the increasingly popular iPhone. To correctly congure your DVR for remote access via a mobile device, or indeed any remote access, it is important to have your network and Internet connection congured correctly. Typically, this is matter of forwarding ports from your router to specic devices (in this case, your DVR). Setting up the DVR for Mobile Access 1. 2. 3. 4. 5. Enter the Main Menu. Navigate to Devices. Select Mobile. Enter a USERNAME and PASSWORD for mobile access. This may be the same or different to your regular password, depending on your security needs. We suggest using a different password for mobile access, but something that youll remember. Choose a PORT for remote access. This port will need to be properly forwarded from your router to ensure maximum bandwidth for sending footage. Accessing the DVR4-2500 from a Mobile device running Windows CE Youll need the mini-CD which came with the DVR4-2500, as that contains the software youll need to install on the Windows CE based mobile. 1. Insert the mini-CD into your computer. 2. Attach your mobile device to your computer. Depending on your specic mobile device, it may be connected via USB, Bluetooth, FireWire or other method. If youre unsure, consult your mobile device manufacturers documentation. 3. Locate the le on the mini-CD called AMPLAYERSETUP.EXE. It is located in the folder called Mobile ActiveX Windows. 4. Copy AMPLAYERSETUP.EXE to the PROGRAMS folder on your mobile device. 5. Disconnect the mobile device from your computer. Remember to use the Safely Remove Hardware option, if applicable. 6. Using your mobile device, execute the AMPLAYERSETUP.EXE le. Follow the prompts to complete the installation. 7. Once installation is complete, open the Start Menu. 8. Run the program called QQeye. 9. Near the top of the main interface, there is a button labelled Setting. Click this button. 10. Here, youll need to enter the relevant information for connecting to your DVR. These are: Your username and password. Specically, these are the ones entered in the Setting up the DVR for Mobile Access above. Server address. If your ISP provides static IP addresses, then the server address youll need is your public IP address. The port that the DVR has been congured to use for mobile access. Again, this is the port that you selected in the Mobile Device setup on the DVR. Choose a channel from 1 through 4 as mobile devices have limited bandwidth, the DVR4-2500 will only stream one channel at a time. To choose another channel, reconnect. As the software is designed to function with multiple DVR systems, it will display up to 16 channels, only four of which will interface with the DVR4-2500. 11. Then, click Connect. 12. Standard playback controls and PTZ features (if applicable) are located across the bottom of the playback window. Accessing the DVR4-2500 via an iPhone 1. 2. 3. 4. 5. 6. 7. Go to the iTunes store, and search for an application called APlayer. Download and install this app. Run APlayer. Press the button labeled Settings. In the space provided, enter the Public IP address of your DVR. In the next space, enter the mobile port number. Finally, enter your username and password and choose PLAY icon to connect.

The controls are presented as a control bar at the bottom of frame, and act in much the same way as their counterparts on the DVR itself.

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Warranty Information
Swann Communications USA Inc. 12636 Clark Street Santa Fe Springs CA 90670 USA Limited Warranty Terms & Conditions Swann Communications warrants this product against defects in workmanship and material for a period of one (1) year from its original purchase date. You must present your receipt as proof of date of purchase for warranty validation. Any unit which proves defective during the stated period will be repaired without charge for parts or labour or replaced at the sole discretion of Swann. The end user is responsible for all freight charges incurred to send the product to Swanns repair centres. The end user is responsible for all shipping costs incurred when shipping from and to any country other than the country of origin. Swann Communications PTY. LTD. Building 4, 650 Church Street, Richmond, Victoria 3121 Australia

The warranty does not cover any incidental, accidental or consequential damages arising from the use of or the inability to use this product. Any costs associated with the tting or removal of this product by a tradesman or other person or any other costs associated with its use are the responsibility of the end user. This warranty applies to the original purchaser of the product only and is not transferable to any third party. Unauthorized end user or third party modications to any component or evidence of misuse or abuse of the device will render all warranties void.

By law some countries do not allow limitations on certain exclusions in this warranty. Where applicable by local laws, regulations and legal rights will take precedence.

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All Countries E-mail: [email protected] Telephone Helpdesk USA toll free 1-800-627-2799 (Su, 2pm-10pm US PT) (M-Th, 6am-10pm US PT) (F 6am-2pm US PT) USA Exchange & Repairs 1-800-627-2799 (Option 1) (M-F, 9am-5pm US PT) AUSTRALIA toll free 1300 138 324 (M 9am-5pm AUS ET) (Tu-F 1am-5pm AUS ET) (Sa 1am-9am AUS ET) NEW ZEALAND toll free 0800 479 266 INTERNATIONAL +61 3 8412 4610

Swann Technical Support

See http://www.worldtimeserver.com for information on time zones and the current time in Melbourne, Australia compared to your local time.

Advanced security made easy Swann Communications 2009