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    SAP Solution Manager Business Process Operations Dashboards

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    Marri Mahipal
    SAP Solution Manager Business Process Operations Dashboards

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    SAP Solution Manager Business Process Operations Dashboards

    Uploaded by

    Marri Mahipal
    168 views14 pages
    SAP Solution Manager Business Process Operations Dashboards

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    SAP Solution Manager Business Process Operations Dashboards

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    168 views14 pages

    SAP Solution Manager Business Process Operations Dashboards

    Uploaded by

    Marri Mahipal
    SAP Solution Manager Business Process Operations Dashboards

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 14

    :: IT SERVICES

    Greater Visibility Through SAP Solution Manager Business Process Operations Dashboards

    :: IT SERVICES

    Visible or Invisible?
    Why do we need to monitor our critical business processes and build appropriate Dashboards ? The need to reduce/eliminate end-user disruption Alignment of Business Objectives down through IT one goal, one vision What the business and IT agree on is the same transparency
    SAP R/3 BW Headquarter Customer CRM Production SCM/APO Supplier

    Is your business aware?

    SRM/EBP

    Distributor Legacy System

    Subcontractor
    Warehouse Legacy System

    :: IT SERVICES

    Visible or Invisible?
    Are we talking the same language?
    Discrepancy between what the business saw as available vs. what we were reporting as available What is truly impacting the business? Need agreement with the business at the process level Establish business objectives KPIs to measure success Is IT monitoring meaningful areas to the business?

    CRM Create Sales Order

    SAP ECC

    WMS

    Create Sales Order

    Create Delivery

    Perform Picking

    Post Goods Issue

    Send Pick Confirmation

    Create & Print Invoice

    The Monitoring Types


    Current Areas of Focus
    Application specific monitoring for

    SAP ERP (SD, MM, PP, LE, WM, PM/CS, QM, FI) & SAP EWM SAP CRM (Sales, Services, Customer Interaction Center; Marketing) SAP APO (planning runs in DP, SNP, PP/DS, gATP/BOP) SAP SRM (Self-service Procurement, Sourcing Cockpit)

    Background Job monitoring for

    Single background jobs or SAP BW Process Chains


    IDoc, BDoc, tRFC, qRFC, bgRFC, Batch Input, flat files, SAP PI

    Interface monitoring for

    Cross-Application monitoring for ABAP dumps, Update errors, number range fill-level, Application Log entries Performance monitoring for transactions and RFC processing Industry specific monitor enhancements for SAP Apparel and Footwear, SAP for Automotive, SAP for Banking, SAP for Retail, SAP for Utilities Data Consistency monitoring for

    SAP ERP, SAP CRM, SAP APO


    5

    2011 SAP AG. All rights reserved.

    The Approach
    From Analysis to Monitoring to Improvement
    Provides indicators for

    Business Process Analys is performed on SAP R/3 and SAP ECC

    Provides scope for

    Business Process Stabilization & Improvement Clean-up of old & open business data

    Business Process Analytics

    Business Process Monitoring

    Business Process Benchmarking

    Early detection of business process exceptions


    Improved planning result accuracy Improved performance of transactions, reports or processes Higher reporting quality Higher end-user efficiency

    Benchmarking across organizational units Visibility & Transparency

    Detect & correct gaps in process implementation


    Business Process Standardization


    Overdue business documents not processed fast enough Interface errors & inconsistencies Issues within background processing Performance issues

    Configuration issues Missing closing steps of open documents

    Business process template adherence Missing end-user training

    Automization of manual tasks

    Real-time alert monitoring of interfaces & background jobs

    2011 SAP AG. All rights reserved.

    The Evolution
    Business Process Stabilization to Improvement
    Customer Satisfaction

    Overdue Sales Orders Sales Ordes with delivery block Overdue outbound delivieries Number of returns

    Revenue Stream

    Sales Orders without invoice Sales Orders with billing block Outb. Deliveries with GI & without invoice Invoices not transferred to FI Number of credit memos

    Supply Chain & Planning Accuracy


    Stock Levels & Capital tie-up


    Overdue Purchase Reqs& Order items Overdue STO items Open Planned Orders COGI errors Production / Process Orders overdue for TECO

    Slow moving items Dead stock Vendor consignment withdrawels Materials with expired shelf life Inspection lots without usage decision

    Data Accuracy

    Performance

    Incomplete Sales Documents Application Log errors Update errors ABAP dumps

    Zero stock batch segments Overdue reservation items Production / Process / PM Orders TECO but without deletion flag Transaction response times Background job runtimes

    Integration & Automation


    Interface errors Background job cancellations Batch Input errors

    2011 SAP AG. All rights reserved.

    The Tools
    Solution Manager
    People
    Service Desk Message

    SMS

    Email

    Management Dashboard

    Solution Manager
    BW (ad-hoc) Reporting Service Level Reporting

    Continuous Online

    Alert Monitoring

    Analytics

    Solution Landscape
    2011 SAP AG. All rights reserved. 8

    The Tools
    BPO Dashboards

    Trend chart: shows a daily trend for Outbound deliveries created within the last month per shipping point Bar chart: shows the actual number of Overdue outbound deliveries per shipping point

    Pie chart: shows the actual Deliveries with overdue invoices per shipping point

    Trend chart: shows a daily trend for Overdue outbound deliveries per shipping point

    2011 SAP AG. All rights reserved.

    The Tools BPO Dashboards


    Static rating table: shows a rating for the Overdue outbound deliveries per shipping point
    Dynamic rating table: shows a rating for the Outbound deliveries created per shipping point

    Bar chart: shows the Top 5 shipping points with the most Overdue outbound deliveries

    Stacked column chart: shows the Outbound deliveries created per day and per shipping point

    2011 SAP AG. All rights reserved.

    10

    Setup of BPO Dashboards


    Quick View
    Setup Panels
    Chose

    Setup Dashboards

    Maintain dashboard titles

    a chart type and enter labels for the chart for the graphical display of your analytical keyfigure instances

    Define the layout of your dashboards and assign panels to dashboards


    Assign

    user groups

    4 Main Setup Steps:


    Maintain Connector Instances Setup Analytical Keyfigure Instances (AKFIs) Setup Panels Setup Dashboards
    Setup AKFIs

    Chose the
    analytical key figure and the characteristics that you want to display

    Maintain Connector Instances

    Define filter criteria

    Define data sources

    2011 SAP AG. All rights reserved.

    11

    :: IT SERVICES

    Creating a Win-Win Vision


    Implement A Complete Solution Reduces end-user disruption Identifies Root Cause Invokes a Continuous Process Improvement method Drives process improvement through key data collection and metrics which provide insights into how we are improving Is the goal to sustain/maintain or improve and achieve?

    :: IT SERVICES

    Creating a Win-Win Vision


    Executive Dashboards (L4 and up) L5/L6/L7 Dashboards that drive process improvement and reduce enduser disruptions One common place for monitoring, analyzing and reporting

    How do we make this happen?

    :: IT SERVICES

    . . . Creating a Win-Win Vision

    :: IT SERVICES

    Thank You

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