CHAPTER -1 Introduction:

ERP is an acronym that stands for Enterprise Resource Planning. ERP is a package software solution that addresses the enterprise needs of an organization by tightly integrating the various functions of an organization using a process view of the organization. It is a package software and not a custom made software for a specific firm.It gives a company an integrated real-time view of its core business processes. The term ERP originally implied systems designed to plan the use of enterprise-wide resources.Although the initialism ERP originated in the manufacturing environment, today's use of the term ERP systems has much broader scope. ERP systems typically attempt to cover all basic functions of an organization, regardless of the organization's business or charter. Businesses, non-profit organizations, nongovernmental organizations, governments, and other large entities utilize ERP systems. ERP is an acronym that stands for Enterprise Resource Planning.ERP includes in its breadth all the resource planning for the enterprise including product design, information warehousing, material planning, capacity planning and communications system, to name just a few. ERP integrates the functional modules tightly. It is not merely the import and export of data across the functional modules. It integrates all data and processes of an organization into a unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. The integration ensures that the logic of a process that cuts across the function is captured genuinely. This in turn implies that data once entered in any of the functional modules is made available to every other module that needs this data. This leads to significant improvements by way of improved consistency and integrity of data Comaparing to its previous softwares, ERP uses the relational databases, fourth generation languages, integrated computer-aided engineering tools such as product data managers(PDM), and open-system portability to integrate systems such as advanced planning and scheduling(APS), finite scheduling systems, and manufacturing execution systems(MES).The APS tools that are part of a fully integrated ERP system provide excellent what if scenarios for the manager to determine the most beneficial mix of orders and customers.

ERPs are often incorrectly called back office systems indicating that customers and the general public are not directly involved. This is contrasted with front office systems like customer relationship management (CRM) systems that deal directly with the customers, or the eBusiness systems such as eCommerce, eGovernment, eTelecom, and eFinance, or supplier relationship management (SRM) systems. Modules in ERP Ideally, ERP delivers a single database that contains all data for the software modules, which would include: Manufacturing: Engineering, Bills of Material, Scheduling, Capacity, Workflow Management, Quality Control, Cost Management, Manufacturing Process, Manufacturing Projects, Manufacturing Flow. Supply Chain Management: Inventory, Order Entry, Purchasing, Product Configurator, Supply Chain Planning, Supplier Scheduling, Inspection of goods, Claim Processing, Commission Calculation. Financials: General Ledger, Cash Management, Accounts Payable, Accounts Receivable, Fixed Assets. Projects: Costing, Billing, Time and Expense, Activity Management. Human Resources: Human Resources, Payroll, Training, Time & Attendance, Benefits. Customer Relationship Management: Sales and Marketing, Commissions, Service, Customer Contact and Call Center support. Data Warehouse: and various Self-Service interfaces for Customers, Suppliers, and Employees. Why ERP? Corporations go for ERP either to solve the existing problems or to explore new opportunities. Actually these two approaches are negative & positive approach respectively. One aspect of the negative approach forces some corporations to go for ERP to solve their Y2K

problem. This is particularly true of those corporations that are heavily dependent on legacy systems running on old main frames. The second aspect of the negative approach is to get over the problems of islands of heterogeneous and incompatible information systems that were developed over the past several years in many organizations. Functional IS modules representing areas such as Finance, Marketing, HR, and Production in these organizations would be running on diverse hardware and software platforms leading to nearly insurmountable problems of reconciling data locked up among the diverse systems. From a positive perspective many organization look at the great opportunity provided by ERP software that lead to almost instant access of transactional information across the corporation. Such an information rich scenario permits organization to reduce inventory across multiple units/ departments/ plants; reduce cycle times from weeks to hours; and improve customer satisfaction by orders of magnitude. All these translate to increased profitability or increase in market share and in turn much larger market capitalization. However ERP is only means and not an end by itself. ERP provides an opportunity for a corporation to operate as an agile entity to improve production / operation, customer service and customer satisfaction. The creative ingenuity of an organization to drive towards these corporate goals determines the extent of success an ERP implementation can deliver. Prior to the concept of ERP systems, departments within an organization (for example, the human resources (HR) department, the payroll department, and the financials department) would have their own computer systems. The HR computer system (often called HRMS or HRIS) would typically contain information on the department, reporting structure, and personal details of employees. The payroll department would typically calculate and store paycheck information. The financials department would typically store financial transactions for the organization. Each system would have to rely on a set of common data to communicate with each other. For the HRIS to send salary information to the payroll system, an employee number would need to be assigned and remain static between the two systems to accurately identify an employee. The financials system was not interested in the employee-level data, but only in the payouts made by the payroll systems, such as the tax payments to various authorities, payments for employee benefits to providers, and so on. This provided complications. For instance, a person could not be paid in the payroll system without an employee number.

But after the introduction of ERP, the ERP software, among other things, combined the data of formerly separate applications. This made the worry of keeping numbers in synchronization across multiple systems disappear. It standardised and reduced the number of software specialities required within larger organizations. An ERP software package matures over time with additions of new modules and functionality by the software vendors. The continuing developments in ERP software, including web-enabled modules and e-business software suites,have made ERP more flexible and userfriendly, as well as extending it outward to a companys business partners. Evolution of ERP ERP (Enterprise Resource Planning) is the evolution of Manufacturing Requirements Planning (MRP) II. From business perspective, ERP has expanded from coordination of manufacturing processes to the integration of enterprise-wide backend processes. From technological aspect, ERP has evolved from legacy implementation to more flexible tiered client-server architecture. Advantages of ERP: There are a number of powerful advantages to Enterprise Resource Planning. It has been used to solve a number of problems that have plagued large organizations in the past. 1. Efficiency: It should first be noted that companies that fail to utilize systems such as ERP may find themselves using various software packages that may not function well with each other. In the long run, this could make the company less efficient than it should be. 2. Design process There are a number of processes that a company may need to integrate together. One of these processes is called design engineering. When a company is in the process of designing a product, the process of actually creating it is just as important as the end result. ERP can be useful in helping a company find the best design process. 3. Order tackling Another area where ERP can be useful is order tracking. When a company receives orders for a product, being able to properly track the orders can allow the company to get

detailed information on their customers and marketing strategies. If different software packages are being used, this data may not be consistent. 4. Accounting application: Perhaps one of the most important advantages of ERP is its accounting applications. It can integrate the cost, profit, and revenue information of sales that are made, and it can be presented in a granular way. 5. Manufacturing: Enterprise Resource Planning can also be responsible for altering how a product is manufactured. A dating structure can be set up which can allow the company to be informed of when their product should be updated. This is important, because it will allow the company to keep better track of their products, and it can allow the products themselves to be produced with a higher level of quality 6. Security: Another area where ERP can be an indispensable tool is the area of security. It can protect a company against crimes such as embezzlement or industrial espionage. Disadvantages of ERP: However, with all the advantages that ERP offers, there are a number of disadvantages as well. 1. High investment One of the biggest disadvantages to this technology is the cost. At this time, only large corporations can truly take advantage of the benefits that are offered by this technology. This leaves most small and medium sized businesses in the dark. A number of studies have shown that the biggest challenges companies will face when trying to implement ERP deals with investment. 2. Cost of training: The success of the system is fully dependent on how the workers utilize it. This means they must be properly trained, and a number of companies have attempted to save money by reducing the cost of training. Even if a company has enough money to implement ERP, they may not be able to successfully use it if they do not have enough money to train their workers on the process of using it. 3. Alteration:

Most ERP vendors will not allow the structure of the software to be altered. One advantage to ERP is that making the necessary changes to use it may actually make a company less competitive in the market. In addition to the costs involved with implemented ERP and training workers to use it, the ERP vendors may charge additional license fees, putting a strain on companies that do not have enough resources to pay for them. Trends in ERP: ERP is still evolving adapting to development in technology and the demands of the market. Four important trends are shaping ERPs continuing evolution: improvements in integration and flexibility, extensions to e-business applications, a broader reach to new user and the adaption of new technology. Flexible ERP: First, the ERP software packages that were the mainstay of ERP implementations in the 1990s and were often criticized for their inflexibility, have gradually been modified into more flexible products. Companies who installed ERP systems pressured software vendors to adopt more open, flexible, standards-based software architectures. This makes the software easier to integrate with other application programs of business users, as well as making it easier to make minor modifications to suit a companys business processes. Web-enabled ERP: This is the second development in the evolution of ERP. The growth of the internet and corporate intranets and extranets prompted software companies to use internet technologies to build Web interfaces and networking capabilities into ERP systems. These features make ERP systems easier to use and connect to other internal applications as well as to the systems of a companys business partners. Interenterprise ERP: The Internet connectivity has led to the development of interenterprise ERP systems that provide Web-enabled links between key business systems of a company and its customers, suppliers, distributors and others. These external links signaled a move towards the integration of internal-facing ERP applications of supply chain management and companys supply chain partners.

E-business suites: All the developments have provided the business and technological momentum for the integration of ERP functions into e-business suites. The major ERP software companies have developed modular, Web-enabled software suites that integrate ERP, customer relationship management, supply chain management, procurement, decision support, enterprise portals, and other business applications and functions. Examples include Oracles e-Business Suite and SAPs my SAP.

INTRODUCTION TO THE INDUSTRY COMPANY PROFILE The LAKSHMI MILLS COMPANY LIMITED endures true value. For close to a century of its existence, what LAKSHMI MILLS COMPANY LIMITED has to clearly demonstrate is the ability to constantly provide value in terms of products and service. As a company committed to building long term relationships, LAKSHMI MILLS COMPANY LIMITED has always put the focus on people by helping them to achieve maximum towards greater fulfillment of their objectives. HISTORY OF THE LAKSHMI MILLS COMPANY LIMITED The history of Lakshmi Mills is in many ways the history of the Textile Industry in Coimbatore. The Lakshmi Mills has contributed to the development of the industry in general in Tamil Nadu and in particular in Coimbatore District by promoting self reliance, research, import substitution, exports and technology. The Company has also demonstrated its staying power by ensuring quality and customer satisfaction as the prime objectives. In fact, as a pioneer, Lakshmi Mills today is looked upon with respect and reverence as a company that paved the way for the rest to follow. LAKSHMI MILLS COMPANY LIMITED was established in the year 1910 by the visionary and pioneer late G.Kuppuswamy Naidu. In 1933, he took advantage of the Hydral Power from Pykara Dam and promoted the Coimbatore cotton mills, the present Unit II of the LAKSHMI MILLS COMPANY LIMITED with 11,000 spindles. In 1941, the unit III was setup with 8, with latest technology machines for spinning superfine combed cotton counts. This was the first post war unit to be setup in India.

THE PRESENT The company celebrated its golden jubilee in 1960, Diamond jubilee in 1970 and platinum jubilee in 1986. The Company celebrated its Golden Jubilee, Diamond Jubilee and Platinum Jubilee and is now gearing up for the centenary celebration in 2010. The company's facilities are now spread over four plants located in Tamilnadu. LAKSHMI MILLS COMPANY LIMITED is in a position to meet customer demands and expectations both domestic and abroad. Today, with an annual turnover of Rs. 19,000 millions, LAKSHMI MILLS COMPANY LIMITED has grown into a composite textile facilities and the infrastructure to produce a wide range of superfine cotton yarn and cotton fabrics. LAKSHMI MILLS COMPANY LIMITED, as benefiting a pioneer was also helped to establish a strong and vibrant work culture where people respond to customer needs with a sense of mission and commitment. The company's 5000 strong work force is constantly put through intensive training programs and are fully equipped to measure up to the challenges of the future. The company keeps a list of the global advancements and constantly upgrades the products to take up the global challenges. Another area where the company has its control is on the process and quality control at all stages of production ensures acceptance of yarn and fabrics at international levels. The performance of LAKSHMI MILLS COMPANY LIMITED over the year has been quite exemplary. The company has the distinction of declaring dividends without breakage from inception. The company exports superfine combed yarn to EC countries and other far eastern countries like Japan, etc. 100% cotton fabrics are exported to UK, Italy and other European countries. LAKSHMI MILLS COMPANY LIMITED exports to the tune of Rs.300 million per annum. To cater to the needs of power loom and handloom weavers in the domestic front, LAKSHMI MILLS COMPANY LIMITED has a well organised network of yarn depots at Bombay, Ichalkaranji, Calcutta, Varanasi, Pondicherry, Ahmedabad and Delhi for marketing grey, mercerised, gassed and bleached yarn. The needs of ever growing garment industry are met by a network of cloth agent located at Bombay, Delhi, Calcutta, Madras and Bangalore.

LAKSHMI MILLS COMPANY LIMITED is much more than a corporate entity. As a concerned and responsible corporate citizen, the company recognizes the need to develop the physical, mental and spiritual faculty of people. In answer to this need, the Lakshmi group has established 350 bed multi disciplinary referral hospital, runs educational institutions from nursery to graduation and information technology and also manages many temples. THE FUTURE The future is sure to bring forth newer challenges and opportunities and LAKSHMI MILLS COMPANY LIMITED is fully equipped to meet them. Going by past performance and its present standing, taking on the future poses no great challenge. Armed with the power of technology and backed by the Chairman Shri G.K.Sundaram to achieve the well defined objectives, the company is sure to hold to its leadership position. OBJECTIVES OF THE COMPANY Producing quality textiles Managing and improving quality Efficient and office services Customer Satisfaction

ORGANISATION CHART BOARD OF DIRECTORS CHAIRMAN VICE CHAIRMAN GENERAL MANAGER DGM (Personnel &HR) Officer (welfare) &HR Jr. Officer Officer Sr. Officer (Spinning) Officer (Safety & Maintenance) Dept) Jr. Officer (Y&D) Dp Officer (Weaving & Preparatory) Jr. Officer (Frire & Security) Sr.Asst/ Jr.Ass (Personnel) Sr.Asst/ Jr.Asst (Store) Jr. Officer (Weaving) Asst. Dp Officer Jr. Engineer Electrical Mechanician Jr.Officer (Ware House) Sr. Officer (Yarn Processing Mgr (Weaving) Engineer (Electrical)

(Q.A) Spinning Jr.Asst Jr.Officer (Spinning)

DEPARTMENTAL STUDY PRODUCTION DEPARTMENT:The department is headed by the production manager; under him there are supervisors to look after each activity in the production process. The production department is divided into the spinning section, weaving section, yarn processing section and winding section. PURCHASE DEPARTMENT:The purchase division consists of two sections; one is exclusively for cotton purchase and other for stores and spares purchase. Orders are made according to the stock position. Every supplier of LAKSHMI MILLS COMPANY LIMITED should be a member of South Indian Cotton Association (SICA) or East India Cotton Association (EICA). STORES DEPARTMENT:In the organisation there is a separate stores department under the control of the store keeper and he is assisted by one supervisor. The store keeper is in charge of maintaining proper stock level. FINANCE DEPARTMENT:The finance department of LAKSHMI MILLS COMPANY LIMITED takes care and maintains the of books of accounts and preparation of day to day vouchers for each transaction. All the accounting process is computerized and interpreting the economic situation of the company. EXPORT DEPARTMENT:The Export department at LAKSHMI MILLS COMPANY LIMITED takes care of all the exporting activities of the company. The company exports its products all over the world. The company is the member of "Federation of Indian Exports Organisation" (FIEO) and it is also the members of systematic and rayon textile export promotion council.

TIME OFFICE DEPARTMENT:The time office department keeps a record of in-time and out-time of the workers. They also calculate the number of working days and prepare the absentees list. EDP DEPARTMENT:The EDP department controls and maintains all the information required for the performance of various departments. It monitors the production activities and keeps records of personnel data, accounting data, inventory details etc. SECURITY DEPARTMENT:At LAKSHMI MILLS COMPANY LIMITED the security personnel consist of one chief security staff under him there are 3 senior watchmen to control 60 security guards. HR DEPARTMENT:The principal resource of an organisation is the people. Managing its people is the most important aspect of managing an organisation. Scope of personnel management has also increased considerably in recent years. The work of a HR Department deals specifically with procuring, hiring, training, placing, utilizing and maintaining an effective work force that will aid in the accomplishment of the firms objectives. FUNCTIONS OF HR DEPARTMENT:Employee development is the most important mechanism of human resource, systematic development of managerial talent is vital for effectiveness of the organisation. Since the quality of managerial personnel determines to a large extent of the performance of the organisation. The 3 main functions of HR Department are: Recruitment and selection Training and development Performance appraisal.

SHIFT SYSTEM:The workings hours are divided into shift system. There are 3 shifts in the company. They are as follows: 7.00 am -3.30 pm 3.30 pm-12.00am 12.00am-7.00am

The company works 24 hrs a day through out the year except for the 9 national festival holidays. PERSONNEL CATEGORIES:The employees at LAKSHMI MILLS COMPANY LIMITED can be broadly categorized as follows: Workers - 1230 Staffs - 70 Managers

TRAINING AND DEVELOPMENT AT LAKSHMI MILLS COMPANY LIMITED:LAKSHWll MILLS the divisional COMPANY IMITEQ tea designed a format in which a\so provided to are also a\\ the rehead identifies training needs of the employers working under him. The

training is provided according to the format. The tra\n\ng Is

employees of the company. The training provided includes both theoretical as well as practical sessions for both operators and non operators. Experimental works training about given new technologies. The HR Department prepares a training calendar for the is done at different

year based on all annual inhouse training programmes and the training training agencies.

All the employees who are attending the training programmes are required to furnish a training report. This is taken as a basis for the assessment of the training programmes.

TRAINING OBJECTIVES OF LAKSHMI MILLS COMPANY LIMTED:The aim is to help the employees to acquire knowledge of the subject matter. To bring about a change of attitude and behavior among trainees towards a particular programmes or problem. To enhance the skills of the individuals. To improve the inter-relationship between individuals.

PROMOTIONS:At LAKSHMI MILLS COMPANY LIMITED the factors considered while deciding on promotion are the performance appraisal ratings, regularity in work and seniority of the worker i.e. is his years of service in the company. GRIEVANCE HANDLING:Grievance is a sign of employee's discontent with job. A part from 1 or 2 occasions when there was difference of opinions, from the very beginning of the mill till date, very cordial relationship exists between the management and the workers. AMMENITIES:The management seeks corporation of the labor force by providing welfare amenities for the benefit of the workers apart from PF and ESI. Some of the benefits are: CO-OPERATIVE CREDIT SOCIETY:Our employees have established Thrift society, by extending their savings by way of thrift every month and extendinq various loans and services to their members, as mentioned below: Personal loan - maximum one lakh at 9% interest rate Educational loan - maximum Rs10,000/Funeral expenses- Rs5000/- paid are to the members, if any death occurs members family, to assist them for funeral expenses. in the

Mediclaim policy-Mediclaim policy is extended to the members and their family through their thrift accumulation. Group personal accident-Group personal accident has been taken for members/family for a period of 5 years. Sum insured is Rs 3, 00,000/-

CO-OPERATIVE STORES: Provisions, house hold articles and any other items required by the members are being supplied through co operative stores, at reasonable interest rate and installments. Stores has extended its services to the members: Supply of petrol Supply of medicines Assisting members for purchasing required products, including gas, cell phone, two wheelers etc. CO-OPERATIVE BUILDING SOCIETY:Extending various loans such as House construction House repair works Purchase of housing sites Purchase of ctafolfcvg house

EX-GRATIA PAYMENT:All the employees who are not eligible for bonus are being paid Ex-gratia payment/goodwill amount once in a year. ATTENDANCE AWARD: Employees who attended all the working in a calendar year will be awarded attendance award. Attendance bonus will be paid to employees who attended all the days in a month.

PERSONAL COUNSELING:Personal counseling will be extended to the employees and their family members by an outside counselor for their personal / family problems and as well as the problem in the work spot, such as, absenteeism, low efficiency/productloa, insubordination etc. CULTURAL PROGRAMMES FOR FAMILY MEMBERS:The management, credit society and co-operative stores jointly organise cultural events and sports meets to the family members of the employees, periodically. SUGGESTION BOX:The introduction of suggestion box at LAKSHMI MILLS COMPANY LIMITED is used for receiving suggestions from employees for betterment of both employees and the organisation. MEDICAL RE-IMBURSEMENT:Six percent of the annual pay is being paid as "medical re-imbursement" to the staff members who are not covered under ESI scheme, for getting the reimbursement of medical expenses for self and family members. LEAVE: Workers are being paid rupee 1/- for every working day as leave travel concession. Staff members are being paid one month basic pay as leave travel concession ,every year Unavailed leave of staff members will be enchased up to 24 days in a year Workers are being sanctioned additional leave /casual leave other than statutory entitlement. Staff members are entitled to avail leave up to 36 days per annum. Staff can avail maximum of 20 days leave for their marriage during the service.

HOLIDAY TRIP:-

Holiday trip will be organised every year to staff members and their family members.

INCENTIVES:A production incentive is being paid to the employees who produce more than efficiency assigned as per the settlement. UNIFORM:Jobber category employees are being issued uniform three sets for 2 years and one pair of shoe will also be issued. SUPERANNUATION FUND:Management is contributing for superannuation fund to the executives.

SCOPE OF THE STUDY This study contains relevant and useful data and analysis regarding Awareness of ERP System. This study throws much light on the sensitivity analysis .Though the study is not exhaustive this study might be the basis for future research in this area.

NEED FOR THE STUDY

TO study the expectation about ERP among staff members TO know the communication systems used in the company TO know about the involvement of the staff members in decision making process TO know the staff members need for inventing new technology

CHAPTER -2

RESEARCH METHODOLOGY

RESEARCH The study of research method provides you with the knowledge and skills you need to solve the problem and meet the challenges of the fast- based decision. Marketing environment we define Business Research as a systematic inquiry whose objective is to provide information to solve managerial problem. It seeks to find explanation to unexplored phenomena to clarify the doubtful facts and to correct the misconceived facts.

TYPES OF RESEARCH: DESCRIPTIVE RESEARCH

Descriptive study is a fact- finding investigation with adequate interpretation. It is the simplest type of research. It is more specific than an explanatory study, as it has focus on particular aspect of the problem studied. It is designed to get her descriptive information and provide information for formulating more sophisticated studies. Data are collected by using one or more appropriate method, observation, interviewing and mail questionnaire.

TYPE OF DATA USED

There are basically two types of Data Primary Data Secondary Data

PRIMARY DATA Primary Data is first hand information that the researcher collects. It helps in collecting useful and most accurate information that is needed for the researcher to do his research. SOURCES OF PRIMARY DATA Questionnaire Personal Interview

SECONDARY DATA
Secondary data is what the researcher collects from different sources. It also help researcher to get elaborate information to do his research.

SOURCES OF SECONDARY DATA

Internet Journals

AREA OF STUDY:Coimbatore and palladam SAMPLE SIZE

50(FIFTY)

OBJECTIVES OF THE STUDY

1 .To study on Awareness of ERP System among Staff Members 2 .To find out the effective communication system with Top management 3.To find out the employees expectation about paperless office

LIMITATIONS OF THE STUDY Method of data collection was through personal interview and therefore personal bias becames a major limitation. The major constraint of the study was the availability. The respondents were less interested in answering the questionnaire, as they felt that it was an interruption to their regular work.

The number of respondents was limited to 50 only. The scope of study is restricted only to Coimbatore & palladam.

CHAPTER - 3 ANALYSIS AND INTERPRETATION

TABLE - 1 INVOLVEMENT IN DECISION MAKING PARTICULARS NO. OF RESPONDENTS YES NO TOTAL 43 7 50 86% 14% 100% PERCENTAGE

INTERPRETATION From the above it has been observed that 86% of the respondents were involved in Decision making while 14% of the respondents were not involved in Decision making.

TABLE 2 STAGE OF DECISION MAKING PARTICULARS NO. OF RESPONDENTS INITIALLY FINALLY BOTH TOTAL 24 19 7 50 48% 38% 14% 100% PERCENTAGE

INTERPRETATION From the above table it has been observed that 48% of the respondents were involved in the initial stage of Decision making while 38% of the respondents were involved in the final stage and 14% of the respondents were involved in both the stages.

TABLE 3 MOTIVATION BY THE MANAGEMENT PARTICULARS YES NO TOTAL NO. OF RESPONDENTS 41 9 50 PERCENTAGE 82% 18% 100%

INTERPRETATION From the above table it has been observed that 82% of the respondents are being motivated by the management to give creative ideas while 18% of the respondents are not being motivated by the management.

TABLE 4 FEEL FREE TO COMMUNICATE WITH TOP MANAGEMENT PARTICULARS YES NO TOTAL NO. OF RESPONDENTS 32 18 50 PERCENTAGE 64% 36% 100%

INTERPRETATION From the above table it has been observed that 64% of the respondents feel free to communicate with Top management in their organization while 36% of the respondents does not feel free to communicate with Top management.

TABLE 5

COMMUNICATION POLICY OF THE ORGANIZATION PARTICULARS VERY GOOD GOOD FAIR BAD VERY BAD TOTAL NO. OF RESPONDENTS 7 35 8 0 0 50 PERCENTAGE 14% 70% 16% 0% 0% 100%

INTERPRETATION From the above table it has been observed that 70% of the respondents rate their communication policy of their organization is good while 16% of the respondents rate Fair, 14% of the respondents rate Very good, 0% of the respondents rate Bad and 0% of the respondents rate Very bad.

TABLE 6 NECESSITY OF RELATIONSHIP PARTICULARS YES NO TOTAL NO. OF RESPONDENTS 42 8 50 PERCENTAGE 84% 16% 100%

INTERPRETATION From the above table it has been observed that 84% of the respondents feels that they need necessity of relationship for better communication while 16% of the respondents feels that they does not need necessity of relationship for better communication.

TABLE 6A NECESSITY OF RELATIONSHIP PARTICULARS FEAR NO TIME NOT COMFORTABLE / NO. OF RESPONDENTS 1 5 2 PERCENTAGE 2% 10% 4%

UNEASY I DONT NEED 0 0%

12% 10% 8% 6% 4% 2% 0% Fear No Tim e Not Com for Tabler/Uneasy 2% 0% I Don't Need 4% 10%

TABLE 7 OCCURANCE OF COMMUNICATION PARTICULARS VERY OFTEN RARELY OFTEN VERY RARELY TOTAL NO. OF RESPONDENTS 20 17 10 3 50 PERCENTAGE 40% 34% 20% 6% 100%

INTERPRETATION From the above table it has been observed that 40% of the respondents communicate with their executive very often, while 34% of the respondents communicate rarely, 20% of the respondents communicate often and 6% of the respondents communicate very rarely.

TABLE 8 MODES OF COMMUNICATION PARTICULARS ELECTRONIC MAIL LETTERS MEMO NOTICE MEETINGS VIDEO CONFERENCING MOBILE PHONES INTERCOM / TELEPHONE NO. OF RESPONDENTS 33 30 16 9 24 0 16 31

INTERPRETATION From the above table it has been observed that 33 respondents says that Electronic Mail is the mode of communication technology adopted in their organization, while 31 respondents

says that Intercom/Telephone is the mode of communication, 30 respondents says that Letters is the mode of communication, 24 respondents says that Meetings is the mode of communication, 16 respondents says that Memo is the mode of communication, 16 respondents says that Mobile phones is the mode of communication, 9 respondents says that Notice is the mode of communication and 0 respondents says that Video conferencing is the mode of communication.

TABLE 9 EXISTING SYSTEM OF COMMUNICATION PARTICULARS STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 2 37 7 1 3 50 PERCENTAGE 4% 74% 14% 2% 6% 100%

INTERPRETATION From the above table it has been observed that 74% of the respondents agrees that they are satisfied with the existing system of communication, while 14% of the respondents disagrees, 6% of the respondents have no opinion, 4% of the respondents strongly agree ad 2% of the respondents strongly disagree.

TABLE 10 OPINION ON NEW TECHNOLOGY PARTICULARS FULLY AWARE AWARE MODERATE NOT AWARE NO OPINION NO. OF RESPONDENTS 5 25 9 2 9 PERCENTAGE 10% 50% 18% 4% 18%

INTERPRETATION From the above table it has been observed that 50% of the respondents are aware about the new technology, while 18% of the respondents are moderate, 18% of the respondents have no opinion, 10% of the respondents are fully aware and 4% of the respondents are not aware about the new technology.

TABLE 11 FEEL ABOUT PAPER LESS OFFICE PARTICULARS UNCOMFORTABLE COMFORTABLE ACCEPTABLE UNACCEPTABLE NO OPINION TOTAL NO. OF RESPONDENTS 3 30 13 3 1 50 PERCENTAGE 6% 60% 26% 6% 2% 100%

INTERPRETATION From the above table it has been observed that 60% of the respondents feels comfortable about Paper Less Office while 26% of the respondents are acceptable, 6% of the respondents are Uncomfortable, 6% of the respondents are un acceptable and 2% of the respondents have no opinion.

TABLE 12 AWARE OF NEW COMMUNICATION SYSTEMS PARTICULARS YES NO TOTAL NO. OF RESPONDENTS 41 9 50 PERCENTAGE 82% 18% 100%

INTERPRETATION From the above table it has been observed that 82% of the respondents are aware of new communication systems such as ERP while 18% of the respondents are not aware of the new communication systems.

TABLE 13 COMPUTER vs HUMAN BRAIN PARTICULARS STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 11 26 10 0 3 50 PERCENTAGE 22% 52% 20% 0% 6% 100%

INTERPRETATION From the above it has been observed that 52% of the respondents agrees that computer can never substitute with human brains and thus it can at best aid to the human efforts while 22% of the respondents strongly agree, 20% of the respondents disagree, 6% of the respondents have no opinion and 0% of the respondents strongly disagree.

TABLE 14 KNOWLEDGE IN ERP PARTICULARS YES NO TOTAL NO. OF RESPONDENTS 31 19 50 PERCENTAGE 62% 38% 100%

INTERPRETATION From the above table it has been observed that 62% of the respondents have knowledge in ERP while 38% of the respondents have no knowledge in ERP

TABLE 15 EXPOSURE ON ERP SYSTEM PARTICULARS FULLY AWARE AWARE MODERATE NOT AWARE NO OPINION TOTAL NO. OF RESPONDENTS 3 18 16 4 9 50 PERCENTAGE 6% 36% 32% 8% 18% 100%

INTERPRETATION From the above table it has been observed that 36% of the respondents is aware about ERP systems, while 32% of the respondents are moderate, 18% of the respondents have no opinion, 8% of the respondents are not aware and 6% of the respondents are fully aware about ERP systems.

TABLE 16 YEARS OF EXPERIENCE IN ERP PARTICULARS 0 6 MONTH 1 YEAR MORE THAN 1 YEAR TOTAL NO. OF RESPONDENTS 32 8 10 50 PERCENTAGE 64% 16% 20% 100%

INTERPRETATION From the above table it has been observed that 64% of the respondents have less than 1 year experience in ERP System, while 20% of the respondents have more than 1 year experience in ERP system and 16% of respondents have 1 year experience in ERP system.

TABLE 17 TYPE OF PRACTIC E IN ERP PARTICULARS THEORITICAL SHORT TERM / LONG NO. OF RESPONDENTS 22 4 PERCENTAGE 44% 8%

TERM COURSE TRAINING WORK EXPERIENCE TOTAL 8 16 50 16% 32% 100%

INTERPRETATION From the above table it has been observed that 44% of the respondents have Theoritical experience in ERP, while 32% of the respondents have Work experience in ERP, 16% of the respondents have Training Experience in ERP and 8% of the respondents have Short Term / long Term course in ERP.

TABLE 18 AWARE OF TRAINING / DEMO PARTICULARS FULLY AWARE AWARE MODERATE NOT AWARE NO OPINION TOTAL NO. OF RESPONDENTS 0 19 14 5 12 50 PERCENTAGE 0% 38% 28% 10% 24% 100%

INTERPRETATION From the above table it has been observed that 38% of the respondents are aware about the Training / demo on ERP, while 28% of the respondents are moderate, 24% of the respondents have no opinion, 10% of the respondents are not aware and 0% of the respondents are fully aware.

TABLE 19 ERP SYSTEM MEANS PAPER LESS OFFICE PARTICULARS STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 5 26 8 1 10 50 PERCENTAGE 10% 52% 16% 2% 20% 100%

INTERPRETATION From the above table it has been observed that 52% of the respondents agrees that ERP system means Paper Less Office, while 20% of the respondents have no opinion, 16% of the respondents disagree, 10% of the respondents strongly agree and 2% of the respondents strongly disagree.

TABLE 20 ERP SYSTEM HELPS EMPLOYEES FOR BETTER COMMUNICATION PARTICULARS STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 4 30 7 2 7 50 PERCENTAGE 8% 60% 14% 4% 14% 100%

INTERPRETATION From the above table it has been observed that 60% of the respondents are agrees that ERP system helps employees for better communication, while 14% of the respondents disagrees, 14% of the respondents have no opinion, 8% of the respondents strongly agree and 4% of the respondents strongly disagree.

TABLE 21 ERP SYSTEMS IS FOR QUICK AND BETTER DECISIONS MAKING PARTICULARS STRONGLY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 6 22 10 2 10 50 PERCENTAGE 12% 44% 20% 4% 20% 100%

INTERPRETATION From the above table it has been observed that 44% of the respondents agree that ERP systems is for quick for and better decisions making, while 20% of the respondents have no opinion, 20% of the respondents disagree, 12% of the respondents strongly agree and 4% of the respondents strongly disagree.

TABLE 22 ERP SYSTEM HELPS MANAGEMENT PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 6 31 5 0 8 50 PERCENTAGE 12% 62% 10% 0% 16% 100%

INTERPRETATION From the above table it has been observed that 62% of the respondents agrees that ERP system helps management in planning and Forecasting Manpower planning, effectively, while 16% of the respondents have no opinion, 12% of the respondents strongly agree, 10% of the respondents disagree and 0% of the respondents strongly disagree.

TABLE 23 ERP SYSTEM HELPS IN MAINTAINING AND MONITORING PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 6 22 10 2 10 50 PERCENTAGE 12% 44% 20% 4% 20% 100%

INTERPRETATION From the above table it has been observed that 44% of the respondents agrees that ERP system helps in maintaining and monitoring various details, including security, visitors, vehicles, canteen, etc, while 20% of the respondents Disagree, 20% of the respondents have no opinion, 12% of the respondents strongly agrees and 4% of the respondents strongly disagree.

TABLE 24 ERP SYSTEM HELPS ALL DEPARTMENTS PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 6 30 5 2 7 50 PERCENTAGE 12% 30% 10% 4% 14% 100%

INTERPRETATION From the above table it has been observed that 30% of the respondents agrees that ERP system helps all departments, including production, planning, quality, Human Resources, General Administration, marketing, Sales, Accounts and Finance, Exports, Information Systems for Effective functioning of the departments, while 14% of the respondents have no opinion,

12% of the respondents strongly agrees, 10% of the respondents disagree and 4% of the respondents strongly disagree. TABLE 25 ERP SYSTEM HELPS ADMINISTRATIVE PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 6 26 6 1 11 50 PERCENTAGE 12% 52% 12% 2% 22% 100%

INTERPRETATION From the above table it has been observed that 52% of the respondents agrees that ERP system helps Administrative for imparting training to the employees, monitoring the training through Performance Appraisal systems, evaluation of the employees, etc, while 22% of the

respondents have no opinion, 12% of the respondents strongly agree, 12% of the respondents disagree and 2% of the respondents strongly disagree.

TABLE 26 ERP SYSTEM HELPS THE EMPLOYEES PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 4 28 7 0 11 50 PERCENTAGE 8% 56% 14% 0% 21% 100%

INTERPRETATION From the above table it has been observed that 56% of the respondents agrees that ERP system helps the employees for faster computations and for more accurate informations, while 21% of the respondents have no opinion, 14% of the respondents disagrees, 8% of the respondents strongly agree and 0% of the respondents strongly disagree.

TABLE 27 ERP SYSTEM IS VERY EASY PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 6 21 6 1 16 50 PERCENTAGE 12% 42% 12% 2% 32% 100%

INTERPRETATION From the above table it has been observed that 42% of the respondents agrees that ERP system is very easy to update the information, while 32% of the respondents have no opinion, 12% of the respondents strongly agree, 12% of the respondents disagree and 2% of the respondents strongly disagree.

TABLE 28 ERP SYSTEM IS FASTER PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 4 27 3 1 15 50 PERCENTAGE 8% 54% 6% 2% 30% 100%

INTERPRETATION From the above table it has been observed that 52% of the respondents agrees that ERP system is faster and more consistencies, while 30% of the respondents have no opinion, 8% of the respondents strongly agree, 6% of the respondents disagree and 2% of the respondents strongly disagree.

TABLE 29 OPINION ABOUT THE EXPENSES IN TERMS OF MONEY PARTICULARS CHEAP MODERATE COSTLY NO OPINION TOTAL NO. OF RESPONDENTS 2 22 8 18 50 PERCENTAGE 4% 44% 16% 36% 100%

INTERPRETATION From the above table it has been observed that 44% of the respondents have moderate opinion about the expenses in terms of money, time and man power requirements with implementing ERP system, while 36% of the respondents have no opinion, 16% of the respondents have costly opinion and 4% of the respondents have cheap opinion.

TABLE 29 B IMPLEMENTATION OF ERP SYSTEM PARTICULARS CHEAP MODERATE COSTLY NO OPINION TOTAL NO. OF RESPONDENTS 7 14 9 20 50 PERCENTAGE 14% 28% 18% 40% 100%

INTERPRETATION From the above table it has been observed that 40% of the respondents have no opinion about the expenses in terms of money, time and man power requirements after implementation of ERP system, while 28% of the respondents have the opinion of moderate, 18% of the respondents have opinion of costly and 14% of the respondents have opinion of cheap and best.

TABLE 30 ERP SYSTEM SAVES MONEY AND REDUCES THE COST PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 3 19 7 2 18 50 PERCENTAGE 6% 38% 14% 4% 36% 100%

INTERPRETATION From the above table it has been observed that 38% of the respondents agrees that ERP system saves money and reduces the cost, while 36% of the respondents have no opinion 14% of the respondents disagree, 6% of the respondents strongly agree and 4% of the respondents strongly disagree about cost savings.

TABLE 31 ERP SYSTEM WILL REDUCE THE MANPOWER PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 3 19 13 0 15 50 PERCENTAGE 6% 38% 26% 0% 30% 100%

INTERPRETATION From the above table it has been observed that 38% of the respondents agrees that ERP system will reduce the manpower, while 30% of the respondents have no opinion, 26% of the respondents Disagree, 6% of the respondents strongly agree and only 0% of the respondents strongly disagree.

TABLE 32 ERP SYSTEM IMPLEMENTATION IMPROVES THE BASIC KNOWLEDGE PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 5 27 4 0 14 50 PERCENTAGE 10% 54% 8% 0% 28% 100%

INTERPRETATION From the above table it has been observed that 54% of the respondents agrees that ERP system implementation improves the basic knowledge of the staff members and increases the confident with the staff members, while 28% of the respondents have no opinion, 10% of the

respondents strongly agree, 8% of the respondents disagree and 0% of the respondents strongly disagree.

TABLE 33 ERP SYSTEM ENABLES DEVELOPMENT OF PERFORMANCE STANDARDS PARTICULARS STRONLGY AGREE AGREE DISAGREE STRONGLY DISAGREE NO OPINION TOTAL NO. OF RESPONDENTS 5 20 5 3 17 50 PERCENTAGE 10% 40% 10% 6% 34% 100%

INTERPRETATION From the above table it has been observed that 40% of the respondents agrees that ERP system enables Development of Performance Standards of Human Resources, while 34% of the respondents have no opinion, 10% of the respondents strongly agree, 10% of the respondents disagree and 6% of the respondents strongly disagree.

FINDINGS 86% of the respondents were involved in Decision Making

48% of the respondents were involved in initial stage of Decision Making 82% of the respondents were being motivated by the management to give creative ideas 64% of the respondents feel free to communicate with Top Management 70% of the respondents rate their communication policy of their organization is good 84% of the respondents feels that they need necessity of relationship for better communication 40% of the respondents communicate with their executive very often 74% of the respondents agrees that they are satisfied with the existing system of communication 50% of the respondents are aware about the new technology 60% of the respondents feel comfortable about Paper Less Office 82% of the respondents are aware of new communication systems such as ERP 52% of the respondents agrees that computer can never substitute with human brains and thus it can be aid to the human efforts 62% of the respondents have knowledge in ERP 36% of the respondents is aware about ERP Systems 64% of the respondents have less than 1 year experience in ERP Systems. 44% of the respondents have Theoretical experience in ERP 38% of the respondents are aware about the Training / demo on ERP 52% of the respondents agrees that ERP Systems means Paper Less Office 60% of the respondents agrees that ERP system helps employees for better communication 44% of the respondents agrees tat ERP systems is for quick for and better decisions making 62% of the respondents agrees that ERP system helps management in planning and Forecasting Manpower planning, effectively 44% of the respondents agrees that ERP system helps in maintaining and monitoring various details including security, visitors, vehicles, canteen, etc 30% of the respondents agrees that ERP system helps all departments, including production, planning, quality, Human Resources, General Administration, marketing,

Sales, Accounts and Finance, Exports, Information Systems for Effective functioning of the departments 52% of the respondents agrees that ERP system helps Administrative for imparting training to the employees, monitoring the training through Performance Appraisal system, evaluation of the employees 56% of the respondents agrees that ERP system helps the employees for faster computations and for more accurate informations 42% of the respondents agrees that ERP system is very easy to update the information 52% of the respondents agrees that ERP system is faster more consistencies 44% of the respondents have moderate opinion about the expenses interms of money, time and man power requirements with implementing ERP system 40% of the respondents have no opinion about the expenses in terms of money, time and man power requirements after implementation of ERP system 38% of the respondents agrees that ERP system saves money and reduces the cost 38% of the respondents agrees that ERP system will reduce the manpower 54% of the respondents agrees that ERP system implementation improves basic knowledge of the staff members and increase the confident with the staff members 40% of the respondents agrees that ERP system enables Development of Performance Standards of Human Resources.

SUGGESTION

o 86% of the personnel are being involved with decision making 14% of the personnel are being involved into both, initial and final stages. o Good communication system evolved by the management such as ERP. o Though management is motivating most of the employees for creative ideas, management can extend all 100% employees to extract good ideas/ creative ideas/ by providing them ( all staff members) with latest communication devices such as laptop, Palm top, ipod etc. o All the employees may be sent for training programmes suitably to enable them to have good interpersonal communications. o Employees may be given appropriate vocabulary training to improve their language, especially English for better communication with Top management and for MIS
o

Good / Open communication policy may be framed by the management

o Expects may be appointed / engaged as counseller to help the employees to improve their relationship among themselves and to eliminate fear with employees for communication. o Management can eliminate the communication through letters within the organization by replacing the same with latest Electronic devices. o Training may be imparted to all the staff members in the areas of new communication Technology o Updation of Technology is required among the staff members. Staff members, improving their Academic profile shall be awarded / Rewarded suitably at every stage by extending additional increment / promotion, etc. o Staff members shall be motivated suitably for updating their knowledge skills etc. o Awareness programme to all staff members shall be organized on ERP Packages and other new system to bring the office as paperless office o Management can encourage staff members to improve their academic qualification , so that employees can have letter career planning.

Conclusion

The growing information needs of an enterprise make it imperative to improve or replace old systems. Especially under the present Indian business environment, where the globalization has been initiated, full convertibility is coined, Infrastructure Projects are nearing completion, and it is expected that the whole business system will undergo a major shift. Thus ERP will prove their commitment to the business world and modern management.

A study on Awareness of ERP System among Staff Members in Lakshmi Mills, Coimbatore
1. 2. 3. NAME: AGE: EDUCATIONAL QULAIFICATION: i.
ii.

Technical Non-Technical

Diploma / Degree : UPTO12th / UG / PG

4. 5.

WORK EXPERIRNCE : 0 - 1 YEAR 2 - 4 YEARS ABOVE 4 YEARS DEPARTMENT & MODE OF WORK:

1. Are you involved with decision making?

Yes

No

2. If yes, in which stage you will be involved in decision making?

Initially

Finally

Both

3. Are you being motivated by your Management to give creative ideas?

Yes

No

4. Do you feel free to communicate with Top management in your Organisation?

Yes

No

5. How do you rate about Communication Policy of your Organisation? i. Very Good ii. Good iii. Fair iv. Bad v. Very Bad 6. Do you feel the necessity of relationship for better communication? Yes A) 1. 2. 3. 4. If No, why? Fear No time Not Comfortable/Uneasy I dont need 7. How often communication does occur between you and the executive? i. Very often ii. Rarely iii. Often iv. Very rarely
8. Please mention the modes of communication technology adopted in your

No

organization?

i. Electronic Mail ii. Letters iii. Memo iv. Notice v. Meetings vi. Video conferencing vii. Mobile phones viii. Intercom /telephone 9. Are you satisfied with the existing system of communication? i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion
10. In your organization, the communication will be easier, if adopting new

technology? i. Fully Aware ii. Aware iii. Moderate iv. Not Aware v. No Opinion 11.How do feel about a Paper Less Office? i. Uncomfortable ii. Comfortable iii. Acceptable

iv. Unacceptable v. No opinion

12 Are you aware of new communication systems such as ERP?

Yes

No

13

Computer can never substitute with human brains and thus, it can at best aid to the human efforts i. ii. iii. iv. v. Strongly Agree Agree Disagree Strongly Disagree No opinion

14

Do you have knowledge in ERP? Yes No

15

Whether you have exposure on ERP System? i. Fully Aware ii. Aware iii. Moderate iv. Not Aware v. No Opinion

16

How many years do you have experience in ERP? i. 0-6 month ii. 1 Year iii. More than 1 Year

17

What type of practice do you have in ERP ?

i. Theoretical ii. Short Term / Long Term Course

iii. Training iv. Work Experience

18

Are you aware of training / demo on ERP ? i. Fully Aware ii. Aware iii. Moderate iv. Not Aware v. No Opinion

19

ERP system means Paper Less Office i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

20

Do you feel the ERP system helps employees for better communication system?

i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion
21

ERP systems is for Quick and better decisions making i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

22 i. ii. iii. iv. v.

23

ERP system helps management in planning and Forecasting Manpower Planning, effectively: Strongly Agree Agree Disagree Strongly Disagree No opinion ERP system helps in maintaining and monitoring various details, including security, visitors, vehicles, canteen, etc. i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

24

ERP system helps all departments, including production, Planning, Quality, Human Resources, General Administration, marketing, Sales, Accounts and Finance, Exports, Information Systems For Effective functioning of the departments: i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

25

ERP system helps Administrative for imparting training to the employees, monitoring the training through Performance Appraisal systems, evaluation of the employees, etc. i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

26

ERP system helps the employees for faster computations and for more accurate informations: i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

27

ERP system is very easy to update the information: i. Strongly Agree ii. Agree iii. Disagree

iv. Strongly Disagree v. No opinion

28

ERP system is faster and more consistences i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

29

What is your opinion about the expenses in terms of money, time and man power requirements with implementing ERP system Before implementation of ERP system: i. Cheap ii. Moderate iii. Costly iv. No opinion

(a)

(b)

After implementation of ERP system: i. Cheap ii. Moderate iii. Costly iv. No opinion

30

ERP system saves money and reduces the cost: i. Strongly Agree

ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion 31. ERP system implementation will reduces the manpower: i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion ERP system implementation improves the basic knowledge of the staff members and increases the confident with the staff members
32.

i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion

33. ERP system enables Development of Performance Standards of Human

Resources i. Strongly Agree ii. Agree iii. Disagree iv. Strongly Disagree v. No opinion