Executive Overview
Executive Overview
Executive Overview
I.Executive Overview
The overall goal of this integrated marketing communications plan are to:
Gain market awareness for Burger King in the minds of its local consumers
in the Philippines.
Establish brand recognition amongst its competitors in the QSR industry.
Prepare viable advertisements, promotions, sponsorships, PoPs and other
marketing communication tools for consumer market.
Create feasible and workable communication strategies for the company to
achieve its marketing objectives.
Develop a useful communication program that will make the company’s
tactical calendar work.
o To be able to establish Burger King as the burger of choice at the top of the
minds of its consumers.
o To be able to make use of sensory-oriented ads emphasizing appetite appeal
to its target audience that will let them to evaluate the brand Burger King with
respect to its perceived ability to meet their currently relevant need.
o Notify the new target audience about features and benefits of their new
campaign for the products to gain recognition and standout among its
competitors.
o To be able to encourage its target audience to patronize Burger King’s way of
producing its products and avail of their services.
Communication Vehicles
5% 15%
10% Media Ads
Outdoor Ads
5% Print Ads
Sales Promotion
10% Events and Sponsorship
Institutional Ads
25% Point of Purchase Displays
Online Ads
10%
20%
The table and chart above are used to simplify the explanation of this IMC
communication strategy. Thus, the communication tools of these strategies will
branch out as follows:
Billboards
Media Ads
Transit Ads
Magazine
Burger King
“The Yummiest Print/Online Ads
Newspaper
Burger for every
Juan”
Website Dev’t
Sales Promotions
Extreme BK Madness
Events and
Sponsorship Concert
Tree Planting
Institutional Ads
Earth Hour
o One problem Burger King has had seemingly had few brand strategies,
promotional effort and advertising agencies in the past decade. Yet it never
found the right mix of products and message. For instance, BK tried to pay
heed to obesity concerns, chasing after health-conscious consumers by
offering salads and chicken baguette sandwiches, yet experienced no uptick
in sales. However, sales did spike when the special Whopper was offered (for
a limited time). And then, when McDonalds and Wendy's climbed out of their
sales slumps with hamburgers and fried chicken, Burger King leadership
realized that people are probably not stopping in to buy health food.
o Over the last six years Burger King has been in "constant decline,"
acknowledged Klein, but now is in the middle of a burger battlefield. The
company will reset its sights on core customers and core menu items. This
means that not only will the advertising and packaging change, but also that
operations will need to step lively to keep pace with increasingly customized
orders.
Situational Analysis
Product History, Product Background, Past IMC Plan and Budget
Fast food restaurants represent one of the largest segments of the food industry.
Fast food restaurants, also known as quick service restaurants (QSRs), are noted for
their short food preparation time. Some of the largest players in this category include
McDonald's, national chains such as Wendy's, KFC, Burger King and Jollibee.
Fast food restaurants have navigated this difficult landscape with varying levels of
success. Other companies have turned to new marketing campaigns and product
innovation to boost growth and profitability.
At the end of its fiscal year 2009, Burger King reported that there are more than
12,000 outlets in 73 countries; 66% are in the United States and 90% are privately
owned and operated. The company has more than 37,000 employees serving
approximately 11.4 million customers daily.
Although, Burger King does not just settle for their Whopper but with
other burgers too. The following are the products which BK offers in the
Philippines:
Product Price
Whopper Jr P115.00
Whopper P150.00
Singles Mushroom Swiss P115.00
Single BBQ Bacon and Cheese P115.00
Fish P115.00
Fried Chicken P90-P140
Chicken Tenders P99
Extra Long Chicken Sandwich P140
Extra Long French Chicken Sandwich P140
Extra Long American Chicken Sandwich P120
Hamburger P99
Chicken Tenders P99
French Fries P35
Onion Rings P35
Joe P55
Cheesy Tots P55
Hershey Sundae Pie P80
This is Burger King’s present tagline which originated from their earlier
campaign as brand. This tagline conveys that consumers, or the
customers, can customize their burgers according to their taste and
preferences. This promotion earns them a lot when it comes to brand
equity and sales as well. But they have to drop the tagline and switch to
another one so that consumers will not become bored. The trend is very
tricky they used the famous tagline again that they did before to cope up
in the declining sales that they are experiencing right now.
Also, food safety has become one of the major issues of today. With
this, the government has established reasonable standards of quality for
food products. The Department of Health (DOH), together with the
Bureau of Foods and Drugs (BFAD), was mandated to ensure the
safeness of the food being sold and distributed to the general public for
their consumption. (Palma, 2005).
Target Audiences
Key Evaluation Criteria, Target Audience Profile, Industry Analysis
This campaign will aim to convince the consumers all over the country that BK has
great value for their products and services. Their target market, which are families
with sufficient incomes (particularly belonging to upper class C, class B, class A),
young professionals and students, will be the main focus of the campaign and that
they will be the ones who will be catered by the company in its campaign.
The target audience of this campaign includes the following with the intended goals
for each category:
In the years of Burger King’s existence, consumers have been consistent with how
they respond to their wants. It is experiencing a great and satisfactory taste on all the
product lines the company offers.
Burger King’s target audience is divided the industry’s market into distinct groups of
customers with different demands, tastes and behavior who require separate
products or marketing mix.
In demographics their first segment is consisted of the income factor i.e. high
income, average income and low income.
In behavioral aspect they segmented the market on the basis of quality, taste and
price. Following are the different possible segments in this regard and concerned to
those who are Taste conscious, Quality conscious, Class conscious, and the
Combination of price and quality.
Delicious taste
Upper middle class (45%) Quality Service (fast and efficient)
Good store ambiance
Lower middle class (25%) Located in malls like SM &
Robinsons etc.
Working class (20%) Located near schools and working
places
Students (10%) Branches may also be located on
busy places and main roads
Fast food restaurants have navigated this difficult landscape with varying levels of
success. Other companies have turned to new marketing campaigns and product
innovation to boost growth and profitability.
Competition
Competitor Analysis, Product Comparison, Competitor’s Message Differentiation
IV. Competition
Over the past decade, the Philippines witnessed a substantial growth in the fast food
industry. Growth is seen not only in terms of numbers but more visible in terms of
size, investment on structure and modernization in operation.
This growth translates into competition. The entry in the industry has been more
profound with new fast food chains and more branches joining the bandwagon. The
dominant players include McDonald’s, Wendy’s, Kentucky Fried Chicken, Burger
King. However, it is the Filipino-owned company, namely, the Jollibee Food
Corporation, that has cornered a bigger share of the pie as it accounts for about 52
percent of the total fast food market (Omaña, 2005).
NEW ENTRANT:
Angel’s Burger
PRIMARY CUSTOMERS:
SUPPLIERS:
DIRECT COMPETITORS: Families
Beverage Suppliers Teenagers/Students
McDonald’s Young Adults
Bread Suppliers
Burger King
Burger Patty Suppliers Dubble Advertising Agency: | The BK Professionals
HubbleKFC Young Project Proposal
Condiments Suppliers Wendy’s Nightwalkers
Equipment Suppliers Jollibee Class A+B+C (upper)
Fries Suppliers
Fish Suppliers Secondary Customers:
Noodles Suppliers Children/Kids
Rice Suppliers Class C+D (lower)
Packaging Suppliers
Utensils Suppliers
Vegetable Suppliers
SUBSTITUTES:
Carinderias/Canteens
Food Court Stalls
Food Cart Industry
Kiosks
Bakeshops
Coffee Shops
Pizza Parlors
Fine-dine Restaurants
Retail Stores
Analysis:
With so many firms in the quick service industry, low switching costs,
similar products, and healthier options, the threat of substitutes is very
high.
Large fast food chains thousands of suppliers to choose from and select
theirs through a competitive bid process. They can switch suppliers easily
and tend to make up a large portion of the supplier’s revenue. This
severely limits the bargaining power of suppliers.
This table shows the competitor’s product evaluation and comparison with the
products of Burger King. It is shown that for Jollibee, the market leader, and
McDonald’s, the market challenger, had great strategies for their companies in order
for them to stay in the competition. And As for Burger King, the analysis of those
factor seem to have shown all the weaknesses of the company. This table will
basically be of help in order for us to come up with an aggressive strategy that will
bring back Burger King in line with the competition.
This table explains the different message strategies of Burger King’s direct
competitors, Jollibee and McDonald’s. It shows how Burger King is really left behind
by its main competitors in the industry. This most likely analyzes how Burger King
should redeem its place in the burger industry.
Recently, Burger King works to turnaround the company and shore up sliding same-
store sales, the company's branding strategy seems to be mimicking its barbell
product pipeline.
The Burger King brand suffers through a period of malaise. The company had
deemphasized its traditional tagline of ―Have IT Your Way! and focused more on
Burger King restaurants flame broiling method of cooking hamburgers, which was
positioned as favorable to McDonald‘s frying process. Believing that the term
―flame broiled was confusing, BKC began using different language to communicate
the same concept. These new positioning statements included ―Nothing Tastes
Better than Food Cooked over an Open Fire, ―We‘re Cookin‘ with Fire, and ―The
Fire‘s Ready, which were premised on the idea that ―flame grilling was a more
modern expression than ―flame broiling. BKC has since returned to the ―flame
broiling‖ expression, which is still in use today. BKC previously believed that the
concept of cooking over an open flame would appeal to consumers‘ increasing
concern about health. Unfortunately, this new positioning did not result in improved
sales.
Our proposed brand campaign for Burger King will surely stand out among
the rest and that it will be more impactful than their previous campaigns. It
aims to connote an appeal to the local Filipino market that would likely deliver
the message that BK is for everyone.
This campaign aims on attracting new and current potential and target
consumers within its local market against its main competitors, Jollibee and
McDonald’s.
In addition, the brand campaign is the tagline as well. The brand campaign
aims to spread the message that Burger King is the burger of choice for
everyone or rather, for every Filipinos. The campaign and the tagline has a
double meaning to it so that it will create a double impact to the audience and
the consumers by delivering the message that Burger King’s burgers are the
yummiest burger for every Filipinos. In executing this brand campaign, we will
be using a heavy advertising approach and promotions as well. The main
focus and priority in the communication is the out of the home mediums such
as billboards, printed materials and transit ads.
In reality, Burger King doesn’t give much of an interest in their local market
that seems to implicate a big problem within the company itself. Filipinos
usually think that Burger King does not suit both their preferences in food and
their taste because they have the perception that it is not “Filipino”. Now this is
a negative connotation that this campaign aims to erase and reposition in the
minds of their local consumers.
(1) Creating of the newest tagline for Burger King that will WOW the local
market.
(2) Triggering the interests and creating awareness for Burger King by using
variations of marketing communication tools.
(3) Upon creating awareness, this will result to an impactful brand recognition
within its competitive field.
Burger King will be repositioned in the minds of their local consumers yet will
be delivering the same products and services offered by BK.
All of the Burger King’s communications will highlight the name of the brand
products which are available as well as high-quality service that Burger King
provides. While promotions will be offered, these will be granted carefully to
avoid damaging the high quality image being projected.
The primary message that the campaign will convey eventually creates a
corporate image strategy for Burger King. Therefore, the corporate image
Consistent with their aimed brand image, brand architecture, and brand
positioning, Burger King’s proposed tagline “The Yummiest Burger for every
Juan” will convey the concept of general acceptance within the Filipino fast
food industry market. This concept will conceive the concept of quality and
satisfaction which most Filipino consumers aim to look for.
Communication Vehicles
IMC List of Vehicles, Summary of Budget Cost
Communication Vehicles
Media Ads Outdoor Ads
10% 5% 15%
Print Ads Sales Promotion
5%
10% Events and Sponsorship Institutional Ads
25%
10% Point of Purchase Displays Online Ads
20%
Proposed Ad Campaigns:
This campaign will allot 25% of its IMC Budget on outdoor ads which
are the following:
(2) Transit Ads – located at MRT and LRT stations in Metro Manila
and buses.
This campaign will allot 20% of its IMC Budget on print ads which are
the following:
This campaign will allot 15% of its IMC Budget on media ads which are
the following:
This campaign will allot 10% of its IMC Budget on media ads which are
the following:
Outdoor ad P11,877,534.00
Print ad P10,410,000.00
Media ad P7,500,000.00
POP’s P150,500.00
Total P37,709,784.00
Tactical Calendar
From July 2010-May 2011
4 5 6 7 8 9 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30 31
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
31
7 8 9 10 11 12 13
21 22 23 24 25 26 27
28 29 30
5 6 7 8 9 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
2 3 4 5 6 7 8
9 10 11 12 13 14 15
23 24 25 26 27 28 29
30
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28
6 7 8 9 10 11 12
13 14 15 16 17 18 19
27 28 29 30 31
3 4 5 6 7 8 9
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
8 9 10 11 12 13 14
15 16 17 18 19 20 21
22 24 25 26 27 28 29
Outdoor plan for Burger king for the month of September – February
Other Expenses:
P10,000
Total:
P242,500.00
January The Year of the To pump up sales Merchandising:
2011 Burger in peak season
P150 per usb
X 775 usb/branch
P116,250 per branch
Other Expenses:
P10,000
Total:
P126,250.00
February Burger Palooza To pump up sales In Store Promotions:
2011 in peak season P200,000.00
March The March of To pump up sales In Store Promotion:
2011 the Burgers in peak season P200,000.00
April 2011 BK Beach To pump up sales In Store Promotion:
Burger in peak season P200,000.00
Total P968,750.00
Events and Sponsorships plan for Burger king for the month of
Total:
P4,000,000.00
February 2011 Burger Palooza To be able to hit a Event Expenses:
niche market P1,363,000
Total P5,363,000.00
Events and Sponsorships plan for Burger king for the month of