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    BhargavChaudhari
    An MBA student is conducting market research on customer perceptions of e-banking. They request participants to complete a questionnaire about e-banking services provided by their bank. The 15-question survey asks about demographics, awareness and usage of e-banking, preferred bank and reasons, length and frequency of usage, services used, and ratings and usage of specific e-banking services. All responses will be kept private and used for educational purposes only.

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    Questionaire

    Uploaded by

    BhargavChaudhari
    342 views4 pages
    An MBA student is conducting market research on customer perceptions of e-banking. They request participants to complete a questionnaire about e-banking services provided by their bank. The 15-question survey asks about demographics, awareness and usage of e-banking, preferred bank and reasons, length and frequency of usage, services used, and ratings and usage of specific e-banking services. All responses will be kept private and used for educational purposes only.

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    An MBA student is conducting market research on customer perceptions of e-banking. They request participants to complete a questionnaire about e-banking services provided by their bank. The 15-question survey asks about demographics, awareness and usage of e-banking, preferred bank and reasons, length and frequency of usage, services used, and ratings and usage of specific e-banking services. All responses will be kept private and used for educational purposes only.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    342 views4 pages

    Questionaire

    Uploaded by

    BhargavChaudhari
    An MBA student is conducting market research on customer perceptions of e-banking. They request participants to complete a questionnaire about e-banking services provided by their bank. The 15-question survey asks about demographics, awareness and usage of e-banking, preferred bank and reasons, length and frequency of usage, services used, and ratings and usage of specific e-banking services. All responses will be kept private and used for educational purposes only.

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    © All Rights Reserved
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    Download as docx, pdf, or txt
    of 4

    Questionnaire

    I am student of MBA DEPARTMENT OF BUSINESS AND INDUSTRIAL


    MANAGEMENT, VNSGU, SURAT. I am conducting a market research on Customer
    Perception towards e-banking". I request you to fill up a small questionnaire regarding
    the e-banking services provided by your bank. The privacy will be maintained and the
    data will strictly be used for educational purposes only.
    1. Name:
    2. Gender:
    Male

    Female

    3. Age Group:
    o 18-25
    o 26-35
    o 36-45
    o 46-60
    o 60+
    4. Educational Qualification:
    th

    o 12
    o Graduate
    o

    Post Graduate

    o Professional
    5. Occupation:
    o Student
    o

    Service
    77

    Business man

    Retired Individual

    Others please specify:

    6. Are you aware of E- Banking services?


    o

    Yes

    o No
    7. Do you use E- Banking services?
    o Yes
    o No
    8. If the above option is No specify the reason.
    o Never heard of internet banking
    o Concerned about security
    o Not available to my bank
    o

    Not have enough knowledge

    o Other:
    9. What is the name of the bank you have an internet banking account with?
    o SBI
    o

    ICICI

    10. What is the most important reason that you choose this particular bank?

    The brand name of the bank

    o The excellent service offered by this bank


    o Easy to access
    o

    Other:

    78

    11. How long have you been using the internet services?
    o Less than a month
    o 1 to 6 months
    o 6 to 12 months
    o More than a year

    12. What is the frequency of usage of E-Banking?


    o 5 to 6 times/week
    o 2 to 3 times /week
    o Once in a week
    o Once in a month
    o Occasionally

    13. What are the E-Banking services that you use which are provided by your bank?
    o ATM
    o
    Electronic
    Fund
    Transfer o Debit card
    o Credit card
    o Bill payment

    o
    Balance check and
    Statement o Tax payment

    Bank

    o Mobile banking
    14. Please rate the following Services?
    Services

    Excellent good

    neutral poor

    n/a

    ATM

    Electronic Fund Transfer

    Debit Card

    Credit Card

    Bill Payment

    79

    Balance Check and Bank Statement

    Tax Payment

    Mobile Banking

    15. Please specify the frequency of use?


    Services

    5to6

    2to3

    Once in Once in a

    times/week

    times/week

    a week

    occasionally

    month

    ATM

    Electronic Fund Transfer

    Debit Card

    Credit Card

    Bill Payment

    Balance Check and Bank

    Tax Payment

    Mobile Banking

    Statement

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