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SILVER & SPECIAL AWARD

Innovative approaches to marketing communications

Best strategic Insight

The thinking mans car

Winner: Garret Cummings Agency: Mustoe Merriman Levy Creative Director: John Merriman Art Director: Mary-Sue Lawrence Copywriter: Rosie Elston Client: Kia Cars UK Product: Cars

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A small bit of history

Kia Cars had a troubled start in the UK car market. The marque had been launched in the UK in 1991 with (eventually) three models,1 featuring as its most popular, the Pride, a basic car aimed at the budget end of the market, in the days when this often meant cheap. However, with the emerging-markets crisis in 1997, Kia was unable to maintain its position in the UK, and withdrew. In 1999, with the South Korean economy patched up and its companies in a position to recommence exporting all over the world, Kia decided to make another foray selling budget cars in the UK. It then came to MML with a relaunch brief. We now faced the Kia Challenge.
The Kia Challenge

So what would the UK want with another budget car? Theres Daewoo, Proton, Daihatsu, Hyundai, Nissan, Suzuki, Skoda one of the most competitive markets around. And, to cap that, Kia had a media budget of around 1.3 million for the first year, when theres a spend of 600 million for the total car market. How do we get the brand remotely off the ground?
Where do we start?

In the 1930s, each car model was very different from others on the market. However, today, all new cars are pretty similar. There are some small differences, but due to strict regulation and technological advancements, the variation is pretty small. New cars are affordable (on the whole!), reliable, safe, comfortable and embrace technological advances. A differentiating position would have to come from something beyond the product itself. Kia came to us with some initial thoughts, one of which was that their range was priced similarly across the whole of Europe, unlike other car manufacturers at the time. This was a good start, but it still meant we were talking about cars being cheap. How do we move on? Our budget meant we had to find an angle that was so powerful that wed get the cut-through we needed. So, instead of group discussions, we turned to the source of all things topical: newspapers. From their pages, the message was clear. One of the key public concerns was about rip off Britain, of which car manufacturers were seen to be key players. Reports abounded in the press of how car makers saw the UK as Treasure Island, of how to buy a car from the Continent; tabloid editorials fumed and raged, motoring editors devoted thousands of column inches. The increasing popularity of the internet led to a plethora of dot coms offering cars from Europe at cheaper prices. The consumers champion, Richard Branson got involved setting up a website to import cars. Our first insight was simply to take this and turn it on its head: it meant that

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any car being sold as inexpensively as the Kia range in the UK could be positioned as not cheap but fairly priced across all European markets. It was other manufacturers who were ripping off the consumer. We produced a series of consumer-champion print ads highlighting the European pricing differential, with headlines like Fool Britannia? Car manufacturers have been doing it for years, Worried that car manufacturers are ripping you off? You should be and UK car prices are a joke. And its at your expense. This strategy would also help us garner positive PR, allowing the tiny advertising spend to be supplemented by free column inches in praise of Kia and their consumer-friendly attitude.
All good things come to an end

This strategy had a fixed time frame. Sooner or later, the bigger car manufacturers were going to feel the heat of consumer ire and reduce their prices. A consumer campaign was gathering momentum; people were holding off buying new cars until prices came down. Car sales fell. And, in time, manufacturers seemingly caved in. In fact, Brussels issued a timely Very Important Directive to say that soon car manufacturers would have to price cars within 12% of each other in every market in Europe. This would be done at pain of the manufacturers having their bananas forcibly straightened, or some other such horrible forfeit. A price message was a good start but ultimately, cheap still means cheap and our advantage was about to erode. We needed to add some breadth and emotional resonance to the brand. How? The answer came from what was happening in the world of motoring an even bigger issue than that of pricing.
Whats it like out there in the real world?

Again, we looked for a topical issue to give us the breakthrough we needed. Inspiration struck from an unlikely source: a Panorama investigation into motoring today. It provided a very clear message from the outside world. Motoring wasnt the pleasure that it used to be by any stretch of the imagination. The idea of going for a spin on the open road seemed as quaintly nostalgic as Brideshead Revisited. Everyone drove everywhere all the time. Roads were filled to capacity. Everything was geared around the car. Lots of families owned two or more. All the pleasure was gone. Instead we had congestion, pollution, contraflows, Swampy, drink (and drug)
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driving, road rage, fuel protests, global warming, school runs, joyriding, gridlock. Asthma was the fastest growing disease in the UK. One billion car journeys made in the UK each year were less than one mile. Interviews with parents, motoring groups, environmental organisations, local councils and even the odd group discussion revealed the same thing. And what was most interesting for us was that nearly all car advertising completely ignored the basic realities of driving in Britain today. It was talking a radically different idea of motoring: not even aspiration, but so far removed from reality as to be irrelevant and annoying. Its either some beautiful woman getting into or out of a vehicle, or a car speeding along some empty road in an exotic location: Tuscany, the Californian Desert, Canada. Only a couple of ads, such as the VW ad about car comfort, where a man sits in an endless sea of traffic and relaxes got anywhere near motoring reality. So what possible relevance is this motoring reality to a car company? Arent they on the wrong side: the side that wants us to buy more cars, and use them more and more often?
How could we use this?

It occurred to us from talking to various interest and pressure groups that anyone running a car company shouldnt be just in the business of selling cars theyre in the business of making motoring more enjoyable again. To do that you need to work in harmony with other forms of transport: cycling, walking, bus, train... Cars are just one tool among many. So how could we go about making motoring enjoyable again?
Breakthrough: Response Motoring

The answer lies in the key phrase that was to become the cornerstone of our strategy for Kia: Think before you drive. If the driving experience in Britain is ever going to be enjoyable again, we are collectively going to have to rethink how we use our cars. This doesnt mean dissuading them from buying a car in the first place, it means encouraging them to use them more responsibly to see them as one of many transport choices, not the only solution. Over one billion car journeys per annum are less than a mile. We insist on driving our kids to school yet childhood obesity is growing. People drive to the gym to take exercise. Doesnt this all seem slightly perverse? Not using the car all the time would result in increased fitness, less pollution, less congestion, fewer accidents and a reduction in obesity. In other words, more enjoyable.
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Whats in it for Kia?

There were four very good reasons why promoting responsible motoring was right for Kia. 1. Responsible motoring gave a new company with a minute marketing budget a real way to achieve cut-through by focussing on an issue that people care passionately about. 2. Only a new entrant to the car market, unencumbered by volume and untarnished by a history of motoring irresponsibility could really claim this. 3. Motoring responsibility goes beyond the product. As stated above, there is very little real product differentiation in the car market. Responsible motoring allows Kia a uniquely differentiating position without needing a uniquely differentiated product. 4. It gave people a real, emotional justification to buy what would otherwise be just another budget car.
Initiatives

For such a radical strategy to work, it was clear that it would not be enough just to talk about it in advertising: the whole ethos of the company would have to reflect a real commitment to responsible motoring. It would have to be done with integrity. What would it mean in practice? How can a car company get a message as seemingly counterintuitive as Dont necessarily use your car across to a cynical public? We came up with the idea of offering Responsible Motoring Initiatives that came as part of the integral spec of each car purchased, which would show the buyer that we were serious about responsible motoring or think before you drive and encourage anyone who bought a Kia to think, and behave, more responsibly. This began with the launch of the seven-seater MPV, the Sedona. Not only was it responsibly priced (within the price range of hard-working families on a budget who needed it most), it came with a mountain bike as part of the spec for use on short journeys. With the mini-MPV, the Carens, Kia offer an RAC risk reduction course.2 Finally, with the launch of the new family car, the Rio, Kia offer everything you need to set up a Walking Bus3 in the school of your choice. Kia also sponsor the British Heart Foundations Walking Your Way to Health campaign, which encourages people to walk more, in order to help prevent disease. The entire Kia marketing department plus folk from their various agencies took part in the London to Brighton bike ride this year, which was a real success.
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The creative

The European pricing strategy was presented in a print campaign with an irreverent, cheeky tone of voice, ready to take a pop at the competition. As the strategy developed, the creative work followed suit, employing a two-pronged strategy: one honing in on the inflated prices of competitors (responsible pricing) and the other promoting the initiatives associated with each model (responsible motoring). All the advertising ended with the strapline: Think before you drive. The most recent TV work launching the new Rio focussed on the Walking Bus, as this was a scheme which had a real chance of impacting the lives of families with young children: the people whod buy the Rio.
Result

The idea of responsible motoring has not only helped to promote an ethical approach to car use a unique first for a car manufacturer it has produced advertising unique to the car market. No more skinny women or Tuscan roads its work that acknowledges the reality of driving today, the issues that face the motorist, and actually does something to improve it. Despite the tiny marketing budget (especially by car market standards), Kia became the fastest growing car marque in the UK in 2000, with sales up 80% on 1999 figures. We achieved success on the PR front too: Kia was inevitably the hero of all the fuming editorials regarding the European price issue. Pressure groups like the Environmental Transport Association, Friends of the Earth and also the Department of Transport have been keen to get involved with Kia to promote responsible motoring. Were the only car company featured on the DTLR Think! campaign website. Kia achieved a 0.6% share of the car market in the first year. Comparing spends with Daewoo, Kia spent 1.3m in 1999 to achieve this, whereas it took Daewoo 14.8m in 1995 to achieve just over 1% share thats over seven times more effective.

1 2

Pride, Shuma and Mentor A scheme designed by the RAC to cut accidents by educating drivers to be more aware of the risks around them. 3 The school run is the second single biggest cause of congestion. A Walking Bus is a safe way of getting children to school on foot. Its a group of kids walking together in a line that follows a set route to the school every morning, like a bus, picking up passengers at designated bus stops. The bus is driven and conducted by volunteer parents.