UMAIR AHMED KHAN

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H. NO C-128, Sector 11-B, North Karachi, Karachi. Res: 021 36943624 Cell: 0333-2064528 E-mail: [email protected] Objective Seeking an opportunity in your esteemed organization with eight years of proven proficient experience in Banking, IT Services and Administration handled compliances, business development, relationship management, remittances, credit controls, account management, customer service-relationship and managed team of personnel. Possess excellent communication, interpersonal, presentation, time management, client relationship and business coordination skills. IT and Administration Experience (DECEMBER 2012 TILL DATE) THE CITY SCHOOL Working as Computer Lab Assistant at The City School. Managing the whole branchs systems, printers and UPS. Installing all hardware/software as and when needed basis. Troubleshooting all hardware/software related errors. Administrating networks on Windows XP/Windows 7 Professional on Client/Server based in secured LAN/WIFI modes. Complaining and resolving complaints in consult with the local vendors regarding hardware/software related issues within TAT. Supervising the administration staff and resolving administrative issues on daily basis. Making all documentations regarding correspondence of the branch with the regional office. Organizing all events conducting at The City School.

Banking Experience (APRIL 2012 JULY 2012) SONERI BANK LTD Worked as Relationship Manager (OG-3) in liabilities Retail Banking at Soneri Bank Ltd. Managed Portfolio size of 10M approx with incremental growth on monthly basis with deposit mobilization in core/noncore buckets. Cross sell all products including BANCA, Car Financing etc. Reviewing accounts on weekly basis in a compliant manner and update to BM than compliance Department. Supervised the floor as Floor Manager

(JUNE 2011 MARCH 2012) NIB BANK LTD Worked as Assistant Manager (Grade-13) in liabilities Retail Banking at NIB Bank. Managed Portfolio size of 80M approx with incremental growth on monthly basis with deposit mobilization in core buckets. Cross sell all products including BANCA, Car Financing and PILs etc. Reviewed accounts on weekly basis in a compliant manner and update to BM than compliance Department. Supervised the floor as Floor Manager.

(MAY 2006 MAY 2010) ROYAL BANK OF SCOTLAND Worked as General Banking Manager at The Royal Bank Of Scotland. Supervised the floor as Floor Manager. Organized Interviews of employees to be hired including documentations with the co-ordination of HRD. Managed Inward/Outward Remittances and Currency Conversions in compliant manner according to the SBP Policies. Managed individual Portfolio size of 180M approx with incremental growth on monthly basis. Managed Team Portfolio size of 150M approx with incremental growth on monthly basis. Successfully completed three Internal CBT of compliance on Compliance Principle Training, Client Acceptance and Anti Money Laundering (CAAML), Complying Economic Sanctions respectively.

Reviewed accounts on weekly basis in a compliant manner as branch compliance officer and update to the local Ops than compliance Department. Ensure adherence to the CAAML (Client Acceptance Anti-Money laundering) policies and process flows. (KYC as per SBP policies). Ensure service maintenance (thank you letters, birthday cards etc), account maintenance (return mail, VIP flagging etc) and all audits (SOA audit trail, correspondence register etc) processes are followed. Conduct and supervise training and tests for existing and new officers on Compliance, Business Development and Services. Ensure a clean portfolio with all discrepancies resolved within TAT. Managed the branch and certain compliance approvals in the absence of Branch Manager. Worked as compliance gate keeper for the branch. Acknowledge all customer/non-customers walking into the branch. Ensure monthly Branch KSIs to be at minimum acceptable levels. Service all transactions including routine inquiries. Log all customer complaints and requests communicated through verbal, written or other channels in the CMS / RMS. Ensure at least 95% of complaints/inquiries are resolved upfront. Be proactively involved in improving bank service delivery to the customer. Enhance Loyalty scores by ensuring 100% action on all CE initiatives Maintained portfolio to upgrade or weed out non-profitable accounts. Service all portfolios and be able to independently handle clients. Cross sell all products under the RBS umbrella. Coordinate countrywide with Branches to provide excellence of service to our customer. Coordinate with consumer credit & operation for the rectification of system error. Ensure current marketing collateral & local merchandising is displayed at all customer touch points. Ensure up to date knowledge of bank products and processes and market competition and related affairs. Decide process flows and ensure training of existing officers to cross sell products and forward customer request to concerned department. Provide officers with product and service information. Identify, research, and resolve officer issues with the system handling and product knowledge. Ensure training of officers to give follow-up on customer inquiries. Complete customer engagement reports.

Coordination with the concern product manager and ensure training of the existing officers on new products launched and updating in existing products or promotions. Recommend process improvements. Conducted quizzes of existing officers on monthly basis. Guide officers in call handling activities, customer engagement and respond to customer requests.

(NOVEMBER 2005 - JANUARY 2006) AMERICAN EXPRESS BANK Two months worked as Internee in FIG (Financial Institution Group) Marketing in American Express Bank.

Other Experiences In August 2004 organized an event for Aptech Computer Education as an Event Manager. From June 2001 - August 2001 worked as an Event Manager of ECAC (Extra Curricular Activities Club) in Aptech Computer Education. From February 2001 - April 2001 was working in ITSC (Information Technology Seminars Club) as Event Manager in Aptech Computer Education.

Technical Education DIPLOMA IN SOFTWARE ENGINEERING Have done 6 months diploma in Software Engineering (CPISM) from APTECH COMPUTER EDUCATION in 2001.

Computer Proficiency

Microsoft Office 2007 (MS Word, MS Excel, MS PowerPoint, MS Access). Network administration Installation/troubleshoot all hardware/software related matters. Proficient in all versions of MS Windows.

Academic Education GRADUATION B.COM from Karachi University with Second Division in 2002.

INTERMEDIATE Higher Secondary Certificate Pre-Engineering with Grade B in 1999.

MATRICULATION Secondary School Certificate Science Group with Grade A in 1997.

Personal Skills Work obediently, honestly and confidently. Ability to articulate and can develop logical solutions. Making small decisions and facing consequences. Work in any demanding environment. Energetic and self motivated. Converse in English.

Personal Profile Date of Birth CNIC No Marital Status Religion Nationality Interests : : : : : : 9th December 1981 42101-5516708-7 Married Islam Pakistani Surfing, Travelling, Food

(References and original documents will be furnished on request).