MOENGAGE FOR RETAIL & E-COMMERCE

Convert Casual Browsers Into Loyal Customers

Unify data siloes to uncover upsell and cross-sell opportunities across multiple brands and categories through Sherpa, MoEngage’s predictive AI engine. Convert window shoppers to buyers and buyers to brand advocates through personalized offers, product recommendations, and timely updates across multiple channels.

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Trusted by 1350+ Consumer Brands Worldwide

Designed to Delight Shoppers

Retail/E-commerce

Reduce cart abandonment with timely nudges and boost order value with personalized product recommendations.

D2C

Build direct connections with your customers through contextual omnichannel messages across website, email, SMS, and mobile app.

Deliver Critical Alerts With Real-Time Transactional Alerts

Create Deeper Customer Loyalty Through Personalized Experiences

Unlock Upsell Opportunities With Cross-Channel Marketing

Deliver Critical Alerts With Real-Time Transactional Alerts

Deliver Critical Alerts With Real-Time Transactional Alerts

Ensure your customer are always informed with critical alerts through a unified API and a dedicated dashboard for effortless tracking.

Create Deeper Customer Loyalty Through Personalized Experiences

Enhance customer delight with streamlined onboarding experiences and nurture lasting relationships through personalized communication that builds a sense of loyalty and connection.

Unlock Upsell Opportunities With Cross-Channel Marketing

Utilize in-depth customer understanding and cross-channel marketing to connect at the ideal time, adding value through strategic upsell offers.

Seamlessly Integrate Our Customer Engagement Platform With Your Tech Stack

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Our customers deserve meaningful engagement that is contextual in nature and caters to their needs and preferences. As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.

Sandeep Anand

CMO at Jubilant FoodWorks Ltd.

Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%

We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns.

Rohitashwa Bhotica

Business Head, Future Pay

How BigBasket Increased Its User Reachability & Operational Efficiency

MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!

Anand Bhaskaran

Head, Digital Marketing and Marketing Communications, BigBasket

Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage

Here at Poshmark, one of our biggest challenges revolved around our complex relationships with our diverse consumers. We have a complicated business of buyers and sellers, alongside a social component where our Poshers could be creating their small business storefronts for their livelihood, and we needed a platform that would help us speak to each of those users individually. MoEngage helped us personalize these unique messaging needs, while also creating a customer journey for each of our consumers to bring our customer engagement strategies together in one place.

Katie Lay

Sr. Director of Retention Marketing, Poshmark

7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile

We found our ideal customer engagement platform in MoEngage. Considering our scale of operations, our integration experience has been extremely smooth. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app.

Trung Luong

Director of Technology

Get My Slice Achieved an Industry-Record of 35% in Email Open Rates

We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required.

Oliver Southgate

CEO - Get My Slice

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Read Story

Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%

Read Story

How BigBasket Increased Its User Reachability & Operational Efficiency

Read Story

Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage

Read Story

7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile

Read Story

Get My Slice Achieved an Industry-Record of 35% in Email Open Rates

Read Story

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Sandeep Anand

CMO at Jubilant FoodWorks Ltd.

Bisleri Leverages Phygital Engagement to Drive App Adoption

We wanted a platform that could provide the infrastructure to support our engagement endeavors at scale. With MoEngage, we’re able to automate campaigns using journey orchestration across multiple channels to achieve our objectives with ease and also see great results.

Ronak Sharma

Head - D2C & Digital Marketing, Bisleri

How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%

The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.

Suman Sourav

Lead Product Manager, Titan Company Limited

Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%

Rohitashwa Bhotica

Business Head, Future Pay

How BigBasket Increased Its User Reachability & Operational Efficiency

Anand Bhaskaran

Head, Digital Marketing and Marketing Communications, BigBasket

WOW Skin Science Clocks a 10-12X Uplift in ROI

Our previous platform was not attuned to the scale at which we wanted to operate at. With MoEngage, we have a partner that is extremely rich in features and comes with great customer support. So instead of dealing with multiple vendors, we get a one-stop solution for everything under under the sun!

Sudeep Bansal

VP-Growth, WOW Skin Science

How Mamaearth Successfully Increased Delivery Rates by 219%

As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.

Abhishek Gupta

Senior VP, D2C, Honasa Consumer Ltd.

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Read Story

Bisleri Leverages Phygital Engagement to Drive App Adoption

Read Story

How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%

Read Story

Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%

Read Story

How BigBasket Increased Its User Reachability & Operational Efficiency

Read Story

WOW Skin Science Clocks a 10-12X Uplift in ROI

Read Story

How Mamaearth Successfully Increased Delivery Rates by 219%

Read Story

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Sandeep Anand

CMO at Jubilant FoodWorks Ltd.

How BigBasket Increased Its User Reachability & Operational Efficiency

Anand Bhaskaran

Head, Digital Marketing and Marketing Communications, BigBasket

Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage

Katie Lay

Sr. Director of Retention Marketing, Poshmark

7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile

Trung Luong

Director of Technology

How Oswald, a Unilever Brand, Uses MoEngage to Power Omnichannel Engagement

Being a customer-centric brand, we wanted to onboard a platform that helped us unify our customer data, accurately segment our customer base, and send out highly personalised campaigns through multiple channels, both online and offline. We evaluated a lot of products on the market, but MoEngage proved to be the best fit. Not just due to the platform’s capabilities but also the team’s unwavering commitment to ensure our brand’s success.

Nadine Berdux

Head of CRM & Online Marketing, Oswald

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Read Story

How BigBasket Increased Its User Reachability & Operational Efficiency

Read Story

Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage

Read Story

7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile

Read Story

How Oswald, a Unilever Brand, Uses MoEngage to Power Omnichannel Engagement

Read Story

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Sandeep Anand

CMO at Jubilant FoodWorks Ltd.

Bisleri Leverages Phygital Engagement to Drive App Adoption

Ronak Sharma

Head - D2C & Digital Marketing, Bisleri

How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%

Suman Sourav

Lead Product Manager, Titan Company Limited

Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%

Rohitashwa Bhotica

Business Head, Future Pay

How BigBasket Increased Its User Reachability & Operational Efficiency

Anand Bhaskaran

Head, Digital Marketing and Marketing Communications, BigBasket

WOW Skin Science Clocks a 10-12X Uplift in ROI

Sudeep Bansal

VP-Growth, WOW Skin Science

How Mamaearth Successfully Increased Delivery Rates by 219%

Abhishek Gupta

Senior VP, D2C, Honasa Consumer Ltd.

Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue

Read Story

Bisleri Leverages Phygital Engagement to Drive App Adoption

Read Story

How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%

Read Story

Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%

Read Story

How BigBasket Increased Its User Reachability & Operational Efficiency

Read Story

WOW Skin Science Clocks a 10-12X Uplift in ROI

Read Story

How Mamaearth Successfully Increased Delivery Rates by 219%

Read Story

Bisleri Leverages Phygital Engagement to Drive App Adoption

Ronak Sharma

Head - D2C & Digital Marketing, Bisleri

How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%

Suman Sourav

Lead Product Manager, Titan Company Limited

How BigBasket Increased Its User Reachability & Operational Efficiency

Anand Bhaskaran

Head, Digital Marketing and Marketing Communications, BigBasket

Spencers Uses Insights-led Personalization to Drive 30% Conversion Across Cart Abandonment Campaigns

MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers, engaging them meaningfully. Through its insights-led approach, MoEngage helped us increase the conversion rate across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!

Harshavardhan Chauhaan

VP, Marketing

WOW Skin Science Clocks a 10-12X Uplift in ROI

Sudeep Bansal

VP-Growth, WOW Skin Science

How Mamaearth Successfully Increased Delivery Rates by 219%

Abhishek Gupta

Senior VP, D2C, Honasa Consumer Ltd.

Landmark Group Observes 56% Uplift in Purchases During the White Wednesday Sale

MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.

Claire Adshead

CRM & Retention Manager, Landmark Group

How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy

MoEngage powers our end-to-end strategies for customer engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

Joydeep Das

Lead Digital Marketing, Lifestyle

Tata Digital Delivers Critical Alerts Across 50+ Brands with 0 Latency

MoEngage Inform has been pivotal in our mission to amalgamate our brands under the Tata Neu umbrella. The ease of setting up campaigns across such a vast array of brands—and the support received—has been integral to our success.

Antriksh Johari

MarTech Lead, Tata Digital

Flipkart Shopsy Observes 4X Uplift in Conversions Using MoEngage

MoEngage’s RFM Segmentation capabilities have helped us advance our customer retention and communication flows. Our campaign managers get to see a unified view of our customers and require little to no downtime to create customizations for specific use cases and cohorts! MoEngage has proven very beneficial for us as they help us automatically manage the complexity of use cases at scale.

Kapil Thirani

Head of Shopsy

How GIVA Increased Its Repeat Purchase Rates by 50%

MoEngage's customer support is impeccable. Whenever we raise any tickets, the team addresses the issues and comes to us with a solution ASAP. Using their insights-led engagement platform, we were able to create Birthday-related Flows for our customers. This has led to an increase of 50% in our repeat purchase rates!

V Rathna Kishore

Product Associate, GIVA

Bisleri Leverages Phygital Engagement to Drive App Adoption

Read Story

How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%

Read Story

How BigBasket Increased Its User Reachability & Operational Efficiency

Read Story

Spencers Uses Insights-led Personalization to Drive 30% Conversion Across Cart Abandonment Campaigns

Read Story

WOW Skin Science Clocks a 10-12X Uplift in ROI

Read Story

How Mamaearth Successfully Increased Delivery Rates by 219%

Read Story

Landmark Group Observes 56% Uplift in Purchases During the White Wednesday Sale

Read Story

How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy

Read Story

Tata Digital Delivers Critical Alerts Across 50+ Brands with 0 Latency

Read Story

Flipkart Shopsy Observes 4X Uplift in Conversions Using MoEngage

Read Story

How GIVA Increased Its Repeat Purchase Rates by 50%

Read Story

How BigBasket Increased Its User Reachability & Operational Efficiency

Anand Bhaskaran

Head, Digital Marketing and Marketing Communications, BigBasket

7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile

Trung Luong

Director of Technology

Blibli Drives 7X Conversions on Cart Abandonment Campaigns Using Dynamic Product Messaging

MoEngage’s Dynamic Product Messaging has been a game-changer, helping us garner significantly higher numbers for our email and push campaigns. In fact, our cart abandonment campaigns have performed very well, leading to a 7X conversion rate within a span of just three months, between October to December 2021. These numbers are far higher than the industry average, giving us a clear edge over the competition.

Arga Raka Peterson

CRM Manager, Blibli

Alfagift Boosts Monthly Transacting Customer Base to 45% with Connected Retail Approach

We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.

Linda Valentin

Head of Marketing, Global Loyalty

How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy

MoEngage powers our end-to-end strategies for customer engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.

Joydeep Das

Lead Digital Marketing, Lifestyle

How BigBasket Increased Its User Reachability & Operational Efficiency

Read Story

7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile

Read Story

Blibli Drives 7X Conversions on Cart Abandonment Campaigns Using Dynamic Product Messaging

Read Story

Alfagift Boosts Monthly Transacting Customer Base to 45% with Connected Retail Approach

Read Story

How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy

Read Story

Alsaif Gallery Witnesses 15% Increase in Revenue with Flows and Smart Recommendations

In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.

Moalla Alfadil

Director Of E-commerce

AZADEA Group Grows 300% Weekly New Customers after Adapting an Omnichannel Approach

We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.

Abhishek Tiwari

Manager CRM, AZADEA

6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions

With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.

Prateek Agarwal

Head of Retention Marketing (CRM), 6thStreet.com

The ENTERTAINER Chooses MoEngage and Migrates 45+ Apps within 10 Weeks

As we move forward, we aim to continue using MoEngage's capabilities to strengthen our marketing strategy. By leveraging MoEngage's pre-built templates and functionalities, we've been able to streamline our multi-channel engagement campaigns, allowing us to deliver targeted messaging across various channels with greater efficiency. The Customer Engagement Platform's web pop-ups with countdown timers (On-site Messaging) and In-app user surveys have already played a major role in enhancing campaign engagement.

Penny McNamara

Head of Marketing, The ENTERTAINER

How MySyara Increased its Monthly Retention from 2% to 15%

In UAE, one of the biggest asset is a car. Customers really prefer and appreciate if a personalized experience is provided to them, when it comes to car detailing. This is where we intend to leverage MoEngage's capabilities and engage with our customers to retain our North Star Metric, i.e. Monthly Active Users (MAU)

Omar Ismail

Marketing Manager, MySyara

How Rain Increased Email Deliverability by 3X and Cracked Email Inboxing

One notable obstacle revolved around email delivery, a common concern in the cryptocurrency industry due to the tendency of certain email servers to flag messages mentioning crypto-related content as spam. Through the collective efforts of the MoEngage team, Rain was able to significantly mitigate this issue and enhance the deliverability of their emails.

Haris Khan

Vice President of Growth

Alsaif Gallery Witnesses 15% Increase in Revenue with Flows and Smart Recommendations

Read Story

AZADEA Group Grows 300% Weekly New Customers after Adapting an Omnichannel Approach

Read Story

6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Higher Conversions

Read Story

The ENTERTAINER Chooses MoEngage and Migrates 45+ Apps within 10 Weeks

Read Story

How MySyara Increased its Monthly Retention from 2% to 15%

Read Story

How Rain Increased Email Deliverability by 3X and Cracked Email Inboxing

Read Story

How Outback Personalized Engagement Campaigns Using MoEngage Insights

MoEngage platform, as a whole, is easy to understand and has all the customer engagement features we need. In addition, the platform has suggested templates/layouts that helped us develop these communications. Also, the team's availability to assist us throughout the integration process has been immensely valuable.

Daniel Barbosa

IT Director, Outback Steakhouse Brazil

Banco Pichincha Aumenta Un 18% El Uso De La Banca Móvil Con Notificaciones Push Personalizadas

"Con MoEngage, pudimos mejorar el compromiso de los clientes, ayudándoles a descubrir ofertas a través de los canales más oportunos y relevantes. La función "Best Time to Send" de MoEngage también nos ha permitido mantener la relevancia de nuestras comunicaciones. En general, MoEngage ha sido una herramienta valiosa para mejorar la experiencia del cliente y aumentar su compromiso".

Santiago Hidalgo

Head of Segments & Digital Business

Como os fluxos de MoEngage ajudaram a Waynimóvil a aumentar o número de empréstimos em 2.5x

Coletar insights comportamentais e medir campanhas é crucial para nós, e analisar esses dados comportamentais e de eventos nos permite entender o que está funcionando melhor. Somos uma empresa orientada por dados e é essencial para nós termos uma visão holística 360° de nossos clientes". Graças ao MoEngage Flows, conseguimos automatizar as jornadas dos clientes e fazer mais conversões, eliminando pontos de fricção... Esta rapidez nos dá vantagem.

Eduardo E. Gómez

Líder de marketing, Waynimóvil

How Empiricus Increased Customer Retention by 135% with Automated and Personalised Journeys

New user retention is the first true litmus test for any SaaS company. MoEngage’s full suite of customer engagement tools helped us exceed industry benchmarks for new customer retention. It enabled us to keep track of our new users by designing engagement flows that were laser-focused on our main goals of increasing engagement and retention.