Steve Towers, CPPC® ACXC® CXMan ✅Service📈Revenue ⬇️Cost

🚀 Customer Experience & Business Transformation Leader | Driving Growth Through Innovation.📈 I help you deliver Triple Crown benefits, Revenue Growth, Cost Reduction and Service Uplift ✨Simultaneously✨

View articles by Steve Towers, CPPC® ACXC® CXMan ✅Service📈Revenue ⬇️Cost

🌟 The Future of Customer Experience: Trends…

December 9, 2024

9 likes5 comments

CX Executives - The Root of the Problem (and…

November 21, 2024

3 likes

How to Remember Anything, Anywhere All of…

October 24, 2024

7 likes

Why is CX Measurement Important and Critical…

September 23, 2024

8 likes

GenAI and Experience Management

August 23, 2024

1 like1 comment

AI-Powered Insurance Transformation:…

July 1, 2024

5 likes

All Aboard the Horse-Drawn History of…

May 16, 2024

3 likes

Combatting Bank Fraud using the CEMMethod®

April 25, 2024

3 likes2 comments

Jargon Monoxide: Clear the Air in Your…

April 9, 2024

2 likes

Twenty Rules to Become the CX Leader Every…

April 1, 2024

7 likes2 comments

CX Killer Number 1 (Part 2): Malicious…

March 30, 2024

3 likes

CX Killer Number 1: Out of Date metrics

March 28, 2024

6 likes2 comments

CX Conferences 2024

February 22, 2024

13 likes

Outside-In Customer Centricity - Ten…

August 30, 2023

14 likes1 comment

How To Win the Customer Experience Debate…

July 26, 2023

15 likes2 comments

The Future of Customer Experience: How AI is…

June 6, 2023

10 likes1 comment

AI & Customer Experience (inside track stuff)

May 31, 2023

3 likes

📉How You Can Reduce Costs and put your…

May 29, 2023

3 likes1 comment

💥How To Avoid The Customer Journey Mapping…

May 23, 2023

13 likes4 comments

The FIVE Best Customer Experience Books You…

May 15, 2023

18 likes15 comments