Voice AI leads AI race, bringing opportunities, challenges. At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader roundtable: Executive predictions" session, which brought together industry leaders to explore innovations in automation, artificial intelligence, and customer experience. http://ow.ly/vMOH105Sc06
About us
The Interactive Customer Experience Association's mission is to connect B2C brands to technology that elevates the customer experience. We do this by partnering with suppliers to develop content in the form of live & virtual events, downloadable information and social engagement through the members only section of our website.
- Website
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http://icxa.org/
External link for ICX Association
- Industry
- Retail
- Company size
- 2-10 employees
- Headquarters
- Louisville, KY
- Type
- Educational
- Founded
- 2001
- Specialties
- Producing Events, Education, Creating Original Content, and Collaboration
Updates
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Out of stock experience big factor in abandoned online carts. http://ow.ly/VIWn105S9Br
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Greg Finchum named Food Lion president. http://ow.ly/afL8105S9lh
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More holiday shoppers hitting physical retail stores this year. http://ow.ly/R00H105S4rE
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e.l.f. Cosmetics launches luxury digital shopping experience. http://ow.ly/CoV2105S47b
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Seamless shopping: How retail brands can master omnichannel, enhance customer journeys. Consumers expect a seamless integration of online shopping and brick-and-mortar experiences. This evolution has made omnichannel strategies not just advantageous but essential for retail brands aiming to thrive in competitive markets. http://ow.ly/XlAN105S47a
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Marks & Spencer expands First Insight partnership to drive digital transformation. http://ow.ly/TI2J105RYT7
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Twinset attains 54% increase in ad performance with Tealium. http://ow.ly/ivaj105RYzi
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Lowe’s 2025 goals driven by AI platform strategy. http://ow.ly/LbFQ105RTz8
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Brookshire Brothers grocery taps Birdzi to get personal with shoppers. http://ow.ly/pleI105RTvZ
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