ElasticCX CCaaS

Celebrating 2 Years of Innovation with #ElasticCXCCaaS!🎉 Two years ago, we revolutionised the Contact Centre as a Service (CCaaS) landscape with ElasticCX CCaaS - a solution designed to deliver unparalleled flexibility, scalability, and customer satisfaction. Since its launch, we've empowered countless organisations to transform their customer experience strategies and adapt seamlessly to evolving needs. "Following our amazing launch event at our Reading office, we've gone from strength to strength, constantly evolving and always with our purpose in mind of #ExceptionalCustomerContact. ElasticCX CCaaS represents the very best of what innovation can achieve when guided by a commitment to solving real challenges. It’s been a joy to see the market embrace this exceptional product and to witness the impact it’s had across industries." – Jane Dance, Head of Marketing at IPI. A massive THANK YOU to our clients, and our team for making this journey extraordinary. Here’s to the future of ElasticCX CCaaS and what lies ahead! #ContactCentreInnovation #CustomerExperience

Is your #ContactCentre prepared for unexpected disruptions? Introducing ElasticCX Service Recovery—our contact centre-as-a-service solution that helps businesses stay resilient during spikes in demand, operational changes, or even critical incidents like security breaches. In just 2 minutes, see how ElasticCX Service Recovery tackles common challenges and ensures your contact centre keeps running smoothly, no matter what comes your way. 📽️Watch now to learn more: https://lnkd.in/ewEHuraN #DisasterRecovery #BusinessContinuity #BCP #ElasticCXCCaaS

We're pleased to announce IPI's partnership with Royal Holloway, University of London! 🤝🎓 The university selected IPI's ElasticCX Service Recovery solution to provide a resilient back-up #ContactCentre infrastructure in case of any disruption of service to over 10,000 callers contacting Royal Holloway during the crucial Clearing and Confirmation period. We're delighted to have been selected as a trusted supplier in Royal Holloway's IT supply chain to maintain student experience during this process! ☑️ Read more in the press release: https://lnkd.in/eN6YEh5p #contactcentresupport #disasterrecovery #businesscontinuity #universityclearing

As the frontline of customer service, #ContactCentres play a critical role in maintaining seamless customer engagement and business operations. Any disruption, whether due to natural disasters, technical failures, or cyber-attacks, can lead to significant downtime and loss of revenue. Our latest blog with Ian Nash, Product Experience Manager at IPI, delves into the key benefits of having a robust #disasterrecovery plan, like IPI's ElasticCX Service Recovery, in place, ensuring #businesscontinuity during unforeseen events. 📖 Read the blog: https://lnkd.in/eXG4iNWD

In harnessing the power of ElasticCX CCaaS, organisations can drive sales through next-generation #omnichannel capabilities! Read more 👇

Designed to remove the barriers typically associated with rapidly deploying contact centre technology, ElasticCX CCaaS provides organisations of any size with access to next generation #Omnichannel capabilities. Benefits at a glance: ⭐ Enhanced customer satisfaction ⭐ Scalability and flexibility ⭐ Improved agent productivity ⭐ Predictable, transparent pricing ⭐ Agility and innovation ⭐ Robust compliance and security The right #CCaaS solution holds the power to transform the way you do business. 🔗 Discover the comprehensive suite of ElasticCX CCaaS solutions in our new brochure: https://lnkd.in/ekExZ2ZF #ElasticCXCCaaS

ElasticCX CCaaS offers Service Providers access to a unique proposition that for the first time addresses the SME CX market opportunity – the ability to deliver an enhanced #customerexperience (CX) through a user-friendly, feature-rich, cost-effective solution. 🥁... As such, we are honoured to have our very own Stephen Murray, IPI’s Line of Business Director, invited to share his experiences of ElasticCX CCaaS and the SME CX market at the Cavell Summit North America 🇺🇸n Tuesday 1st October! 🔗🔎Find out more about this exciting stateside opportunity here: https://lnkd.in/dqwgJwdd #CavellSummit #CCaaS #ContactCentre

IP Integration introduces Service Recovery solution for Contact Centres "IPI, the Contact Centre specialist and solutions provider, announced the launch of ElasticCX Service Recovery a new cloud-based solution for Contact Centre environments." https://buff.ly/3WhLvKa #MDMemberNews

ElasticCX Service Recovery is our voice #ContactCentre as a Service recovery solution, designed to be the lifeline for businesses facing sudden shifts in demand, operational upgrades, or worst-case scenarios like #DisasterRecovery and security breaches. Impacted by the recent incident involving a botched update pushed out globally by CrowdStrike? 🔗 Download our free product sheet to discover how ElasticCX Service Recovery can empower your business to recover, adapt and thrive: https://lnkd.in/exDry9NP

Announcing ElasticCX Service Recovery! Recover, adapt, thrive: Empower your business with our dynamic voice #ContactCentre #ServiceRecovery solution. At IPI, we're thrilled to introduce our new cloud-based solution designed to keep your Contact Centre resilient and adaptable. Whilst we had long-planned to release our new ElasticCX Service Recovery solution this week, the recent incident involving a botched update pushed out globally by CrowdStrike has highlighted the need for a robust backup plan. ElasticCX Service Recovery ensures seamless operations during demand shifts, upgrades, outages, and security breaches. Key Features: ✔️ Rapid deployment and agent redirection ✔️ High-availability architecture ✔️ Scalability to meet increased demand ✔️ Comprehensive agent training ✔️ Transparent usage monitoring via the ElasticCX CCaaS dashboard Ensure your Contact Centre can swiftly recover and thrive with ElasticCX Service Recovery. For more details, check out our press release: https://lnkd.in/dfKu4wTT #CloudSolutions #CyberSecurity #BusinessContinuity