Why RSI Collaboration Analytics Need to be Part of Your Digital Transformation Arsenal
Can you imagine life without connectivity, without the ability to collaborate with others or without your mobile phone?
RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. Our all-in-one collaboration management solutions help you ensure the health of your business lifeline is at peak performance.
Meet your business objectives by examining analytics from your collaboration systems to improve the success rate of business objectives.
User Adoption - Drive digital transformation by ensuring available modes of communication are successfully deployed and utilized.
Quality Assurance - Monitor the health of your communication ecosystem through ongoing analysis of call quality, trunk utilization and network facilities.
Employee Productivity - Exceed corporate standards by analyzing calling patterns, identifying misuse/abuse, ensuring inbound call handling performance and optimizing resources
Cost Control - Utilize rating and tariff plans to reconcile invoices, identify cost savings, roll up organizational cost allocation and determine ROI on new deployments.
Training & Monitoring - Study call recordings to ensure gold standard customer experience and highlight areas potential development or retraining.
Dispute Resolution - Retain archives of communication records in order to queries of historical records to resolve customer or employee disputes.
Regulatory Compliance - Meet legal and regulatory compliance standards through the proper retention of communication activity information.
Emergency Notification - Ensure the safety of your organization by triggering critical alerts to authorized personnel, desktops, mobile devices and email.
AI Reporting - Retrieve valuable communication analytics from anywhere by simply asking our AI bot for the information.
Talk to us about your specific needs.
Media inquiries: Rito Salomone, [email protected] +1 905 576-4575.