VoIP - The Time is NOW

Introduction

VoIP is a type of internet telephony. It’s known as an internet protocol (IP) phone system and can be used in anywhere in the world for business or personal calls and messages.

Customers are increasingly worn down by the cost of traditional telephony solutions, such as ISDN and PBX. With their sights set on new ways to reduce costs and increase efficiency, there is an increasing interest in all things VoIP.

As customers increasingly look to VoIP solutions, they are seeking out new ways to reduce costs and increase efficiency. With their sights set on VoIP, many businesses are finding that this is a great way to achieve both of these goals.

VoIP allows companies to take advantage of the latest advances in technology by eliminating the need for expensive hardware and software upgrades over time. In addition, using VoIP also frees up employees from spending time on technical tasks so they can focus on more important work-related tasks.

VoIP systems prevent Dial Through Fraud, on traditional ISDN and PBX systems there was a vulnerability that allowed fraudsters to make premium rate/international calls to numbers they own, so they profit whilst the businesses had to foot the cost of the fraud!

According to a 2019 survey by YouGov, over two-thirds (69%) of UK adults said they were likely to change or already had changed their communications services providers – with over half pointing to cost as the biggest factor to influence their decision.

According to a 2019 survey by YouGov, over two-thirds (69%) of UK adults said they were likely to change or already had changed their communications services providers – with over half pointing to cost as the biggest factor to influence their decision.

Over half (51%) believe that traditional telephone costs are too high and are looking for ways to cut down on their bills, while more than one in ten (11%) would be willing to switch providers if it meant saving money on calls.

Among those looking for new service providers, 32% said that reliability was the most important factor, while 28% wanted better functionality.

It's clear that consumers are looking for more than just a reliable service.

Among those looking for new service providers, 32% said that reliability was the most important factor, while 28% wanted better functionality.

When was the last time you thought about the ways your customer WANTS to contact you? Through VoIP you can enable an Omni Channel contact solution, this gives your customers the choice to ring you, email you, message via web chat - with all options coming through your multi-channel contact solution.

Whether you only have a one or two users or many more, VoIP is the solution for you. Have you ever wanted a phone system that allows you to create queues for your users, have features like queue position hold when you're at your busiest times. You can have it all with VoIP, there really are no limits.

More and more businesses have adopted Microsoft Teams in the workplace for a collaborative working environment, with this there has been a huge uptake in Teams become the phone system, working in the same way any VoIP system would.

With businesses offering flexible working, users are picking up calls through their mobile phones using apps such as MS Teams and Webex, giving you a truly remote phone system, which in turn gives your employee the choice to pick calls up on devices that suit them.

These findings underline the need for providers to offer greater value for money, but also suggest that many companies are missing a trick with regards to the potential benefits of VoIP technology. There’s still work to do in terms of educating clients on what’s possible.

VoIP has been around for a while now, but its benefits are only just being discovered by businesses. It’s not just a cost-saving solution, it can also improve efficiency and customer experience. VoIP can be a great way to improve employee productivity as well.

The findings underline the need for providers to offer greater value for money, but also suggest that many companies are missing a trick with regards to the potential benefits of VoIP technology. There’s still work to do in terms of educating clients on what’s possible.

The increased adoption of VoIP and related services has resulted in more competition across the market. Businesses are now able to choose from a wide range of options. This is good news if you’re looking for alternatives and can drive down costs, but it also means you have more research to do before you make a decision.

VoIP is a communications technology that allows users to make telephone calls over the internet instead of traditional phone lines. VoIP is also known as IP telephony, internet telephony and voice over internet protocol (VoIP).

The increased adoption of VoIP and related services has resulted in more competition across the market. Businesses are now able to choose from a wide range of options. This is good news if you’re looking for alternatives and can drive down costs, but it also means you have more research to do before you make a decision.

But what makes VoIP so different? And how can it help your business? We take a look at some of the main advantages here…

But what makes VoIP so different? And how can it help your business? We take a look at some of the main advantages here…

• Reduced costs
• Increased flexibility
• Better productivity (by making calls more efficient)
• Improved customer service

#Telecoms #VoIP #Communications