Upcoming Webinars For Technical Writers
Scott Abel
Content Strategy Evangelist | Co-Host of Coffee and Content | Host The Content Wrangler Webinar Series
Terminology Matters: Choosing and Using Words Wisely
🗓️ November 19, 2024
Anne Curzan, a historian of the English language, linguist, and seasoned English professor, will discuss the shifts in spoken and written English—and whether there's any need to worry. Drawing on experience as a former member of the American Heritage Dictionary Usage Panel, a writing instructor, and a copy editor, Curzan tackles common usage debates like “who vs. whom,” “less vs. fewer,” “based on vs. based off,” and the classic dilemma “between you and I.”
Building Our First AI-Powered Support Chatbot
🗓️ November 19, 2024
Smriti Banijwadkar, director of product documentation at data protection and management solutions provider Druva, presents a case study detailing how they integrated an AI chatbot to improve customer service response times and overall experience. You can learn how data sets fuel effective AI interactions and understand the considerations for making a comprehensive AI tool evaluation during the proof-of-concept phase.
Impact Of The Right-To-Repair Revolution On Tech Writers
🗓️ November 21, 2024
Explore the changing technical documentation landscape after groundbreaking right-to-repair legislation with Kyle Wiens, CEO of iFixit. Wiens will unravel how recent legislative victories reshape how documentation is crafted and accessed. Discover how to determine whether you must make your service manuals public, explore manufacturers' efforts to comply (or not) with these regulations, and understand the terminology challenges that need addressing to maximize the utility of these laws for consumers.
Personalizing Technical Documentation Experiences
🗓️ November 21, 2024
Kevin Nichols, The Personalization Wrangler, chats with Patrick Bosek, CEO and co-founder of Heretto, about the transformative power of individualized technical documentation experiences. They will discuss how leveraging componentized, semantically rich, intelligent content powers personalization. Learn about role-based access control, preference-based personalization, and permission-based strategies, and gain actionable takeaways.
Service Excellence Strategist | CRM Data Analyst | Open Source Technical Communicator | Offroad Runner & Cyclist
2wHello Scott and Anne, Thank you both for hosting and presenting such an engaging webinar for technical writers today. I enjoyed the topic on changes in the English language resonating with me. The Content Wrangler Webinar Series provided valuable perspectives that align closely with my interests in user-focused technical communication. Anne, your presentation style and expertise were outstanding—I left with actionable takeaways that I’m excited to explore further in my work. Technical writing goes beyond style guides, tools, and technical accuracy.