Take a Proactive Approach to Measuring Your Fans

Recruiters love to boast about their ability to build relationships, yet so few can actually quantify the relationships. The truth is relationships form, fade and even turn cold over time. For agencies working with a large and varied portfolio of candidates and clients, it can be increasingly difficult to gauge which are becoming raving fans and which are on the downward spiral of dissatisfaction. 

Fortunately, their is a great tool for measuring candidate and client satisfaction, known as ‘Net Promoter Score’ or ‘NPS’. NPS asks one simple question: 

“How likely are you to recommend this business to a friend or colleague?”. 

Candidates and Clients are asked to answer this question on a scale from 0 to 10. After answering this simple yet telling question, respondents are given a score ranging from -100 through to 100. Based on the data gathered, they’re placed in one of three categories:

The NPS score can be a leading indicator of an agencies ability to gather repeat business and candidate referrals.

With Recruitsy you can easily identify your fans as well as the detractors Every Recruitsy review asks the Net Promoter Score question and the analytics offers real-time NPS comparisons by recruiter, branch locations, and brand.

Interested in learning more? Check out https://app.recruitsy.co/recruiters