Response Ready for WA

Our Flying Doctor crews on the frontline of our 24-hour aeromedical emergency service continue to work through these unprecedented times.

RFDS has been a trusted and quintessential Australian partner in Western Australia for more than 90 years. We are there to help a mate when they need us the most – and that time is now, in the coming weeks and the many months ahead.

We are actively helping every day in many different ways.

The response to, and recovery from, COVID-19 will be a critical, ongoing team effort.

We are recruiting more doctors, nurses, pilots and support team to keep our teams response ready throughout the pandemic.

As we pivot our focus to the most pressing issues as they evolve each day, we have made many decisions in recent weeks which may affect you as one of our valued supporters.

We have suspended visitors, tours and events at all of our bases for the foreseeable future. We apologise if this has inconvenienced you and we look forward to a time in the future when we can welcome you again to our base.

We have introduced working from home arrangements for those staff able to conduct their work remotely. We ask for your patience if this means that your donation may take a few extra days to be processed or your call answered.

We have separated our Jandakot base to encourage social distancing between our clinicians, aviators, engineers, logisticians and support teams. Furthermore within these teams we have introduced different shifts to ensure we have business continuity into the coming months.

We routinely treat patients with infectious diseases and we have effective and excellent infection control protocols and experience. Our Infection Control, Personal Protective Equipment (PPE) and aircraft cleaning/disinfecting protocols are leading the way in aeromedical retrievals.

The health and safety of our patients and staff are at the forefront of our operations. As an advocate for health equity and community health care, I strongly encourage you to take heed of the public health advice to ensure hand hygiene, social distancing, cough etiquette and to stay home and avoid unnecessary outings.

These are simple measures to contain the spread of the virus and they really do make a difference.

We are all in this together and please be assured that the Flying Doctor is doing our part for Western Australia.

As we respond to this pandemic, we reflect on the privilege we hold at the RFDS, in being able to serve the Western Australian community at this time when they need us the most.