Metering news - June 2022
National Gas Metering
The UK's metering service for domestic, industrial and commercial gas connections. Leading a clean future for everyone.
Welcome to the second edition of Metering news
Bringing this news to you after what we hope was a glorious and fun-filled bank holiday Jubilee weekend.
In this edition, you can read about the phenomenal scores we received from our most recent customer satisfaction survey, and view our latest vacancies - we have two really great opportunities to join our Commercial team.
We profile our Change Specialist, Chloe Parker who was shortlisted at the recent IGEM Gas Industry Awards and share a case study from a food manufacturing site where we kept the gas flowing during a critical gas upgrade.
Community and charity are incredibly important to us, please take a few minutes to watch our review of the charities we have helped over the past 12 months and the impact we have made on our local community - it really is a heartwarming watch!
Finally, find details of where you can visit us at the Major Energy Users Council EXPO and read how we implement Risk and Resilience strategies to effectively manage our portfolio of eight million gas assets.
Our customers have rated us an industry-leading +68 on the Net Promoter Score
We are delighted to bring you the results of our most recent customer satisfaction survey which are the best results we have ever received.
We work tirelessly with our customers, not only to provide market-leading customer service, but to also recognise how our customers seek to grow and evolve and how we help facilitate that, we believe these scores, from our customers underpin our customer centric ethos.
Thank you to all of our customers who took the time out to provide us with such fantastic feedback and thank you to our amazing team that put our customers at the heart of everything we do.
Our scores have increased in every metric - we are so proud to be able to be recognised as a true leader in customer service.
The results were:
Within the results, of course, there were areas for improvement and we will be working internally to ensure we are continuously improving and ensuring we don't sit on our laurels.
As an added thank you to our customers who completed our survey, we have donated £820 to Birmingham Dogs Home, a charity that is very close to our hearts here at Metering.
We are hiring!
Would you like to be a part of a forward-thinking and innovative team? We are currently recruiting for two positions to sit within our Commercial team. Both will be home-based positions.
Business Development Manager
The successful candidate will support and drive our revenue and portfolio growth ambitions, through existing and new propositions across current and future markets.
You can view the full job description and apply for the role here.
Market Development Manager
You must understand energy market dynamics and be able to identify future market trends relevant to our company. Be able to establish barriers of entry to operate in future markets, track the customer and competitor landscape and how they are evolving along with their reactions and strategies.
You can view the full job description and apply for the role here.
How we kept the gas flowing during an upgrade at a major manufacturing plant
When a London-based manufacturer needed to upgrade its commercial gas connection while keeping the site operational, our Service Delivery team designed, built and commissioned a tailor-made solution to the problem.
The factory needed to carry on working 24/7 with no interruption to the gas supply, so there was no opportunity for a night-time or weekend shutdown. We had to work while the customer worked. So the first task for Senior Integrity Engineer, Mark Tarran, was to develop an engineering approach that kept the gas flowing at all times.
Another part of the project was removing a vent stack, 25 metres high and 36 inches in diameter, next to the factory’s main loading entrance. We replaced it with a new design that reduced the gas footprint at the compound by 50%. Other tasks included futureproofing all the remaining original pipework, by replacing the supports, grit blasting, and painting to T/SP/PA/10 (four-coat system).
Through it all, we maintained the gas supply to the site, allowing our customer to continue operating with minimal disruption.
Mark Tarran summarised the project: “After identifying the problems, we designed a solution that achieved our customer's requirements, within a timeframe acceptable to all. Despite the coronavirus lockdown postponing activity on site for several weeks, we commissioned the new installation to plan. Through it all, we maintained the gas supply to the site, allowing our customer to continue operating with minimal disruption.”
Giving back to our community - watch our video
Our Community Employee Resource group works tirelessly to fundraise for a variety of charities that work across Birmingham and Solihull.
You can see what we achieved HERE
Our Change Specialist, Chloe Parker was shortlisted at the IGEM Gas Industry Awards
We were thrilled to see that our Change Specialist, Chloe Parker was shortlisted for the Young Persons Achievement award at the IGEM Gas Industry Awards that took place last month.
Chloe’s passion for improvement and innovation has truly made a positive impact on our business worthy of any recognition and someone we are all exceptionally proud of.
Chloe's achievements include:
- Leading and revitalising the Metering employee focus groups; Enabling a collaborative environment where our people are consulted on key business decisions, and trusting them to deliver and thrive. Evidenced through employee metrics.
- Championed and role modeled personal development; Achieving CIPD Level 5 accreditation, sharing learnings and best practices and providing coaching support of up to 14 colleagues with their own personal development plans.
- Embedding new tools to assess ‘Team Health’; Enabling insights to inform resilience building, decision making and to support a culture where it is safe to say what you think.
Whilst not a winner on the night, her contribution to Metering makes her a star in our eyes and we are super proud that she was recognised for her achievements.
The awards were a great event, it was lovely to catch up with colleagues across the industry, and fingers crossed for further nominations for next year. Well done to all of the deserved winners!
We are exhibiting at the upcoming Major Energy Users Council Expo
The Major Energy Users Council is hosting an Exhibition in London on 14th June.
As a supporter of MEUC, we will be hosting a stand where we will be sharing our vision and aspirations to develop the future of metering in a hydrogen world. We would love to see you there.
Why is risk and resilience management so important to gas meter asset management?
Risk and resilience management are so crucial to managing our portfolio of gas assets. We need to ensure we have the correct measures in place and work proactively to manage risk rather than reactively.
The Institute of Risk Management has featured our Risk and Business Resilience Lead, Pallavee Patel to chat about what working in risk is really like and the hints and tips she shares with anybody looking to move into the industry.
You can read the article here