Marco - Quality Technician

The Company

Marco Beverage Systems designs and manufactures innovative and energy-efficient beverage dispense solutions. Our clients are some of the biggest names in the coffee, foodservice and catering industries, and our beverage solutions can be found in coffee shops, offices, hotels, convenience stores and restaurants all over the world. As industry leaders with over 40 years’ experience, we are driven by our passion for knowledge, innovation, and design.

At Marco our purpose to “Re-imagine Beverage Excellence Everywhere.” Above all we try to embody this purpose through listening, being curious and creating solutions in an open minded and collaborative way.

At Marco we care deeply for our planet, our environment, and our communities. That is why we design some of the most energy-efficient beverage systems on the market. We actively employ an ESG model throughout our business and are seeking to become a B-Corp certified company by 2022.

Position: Quality Technician

Reporting to: Quality Manager

Responsibilities:

• Develop Test Equipment to test the electromechanical equipment produced by Marco Beverages.
• Conduct reliability testing of the following:
• Product
• Software
• Taste & Smell of liquids dispensed by Marco products
• And others as applicable
• Carryout inspection of incoming material/products, document the results and report findings to the Supply Chain, Operations, Engineering and Quality Managers.
• Carry out Quality Assurance Test & Inspection of Marco products to include but not limited to:
• 40 Hours running
• 12 Hours running
• Real life operating condition simulation (break the machine)
• Carryout inspection of incoming material/products, document the results and report findings to the Supply Chain, Operations, Engineering and Quality Managers.
• Conduct out of box product audits (functional testing and inspections), record results and report findings to the Engineering, Operations and Quality Managers.
• Conduct product and component failure analysis, record results and report findings to the Supply Chain, Engineering and Quality Managers.
• Initiate action to eliminate customer complaints and improve product quality.
• Support the development, documenting and continuous improvement of systems and procedure to comply with the requirements of ISO 9001:2015 and our customers that effectively integrate with Marco’s business needs.
• Conduct systems audits to test the compliance of management system. The key documents required are but not limited to:
• Audit schedule
• Audit plan
• Audit reports
• Support the development of detailed workmanship standards for Marco products.
• Develop acceptance and rejection criteria.
• Create standards and document these.
• Train users to effectively implement the quality standards across all Marco sites.
• Support, when required, supplier audits, assessments and evaluations. Document findings and report findings to the lead auditor.
• Support Marco customers to resolve problems indirectly or directly through site visits.
• Support other Marco sites and suppliers to resolve problems indirectly or directly through site visits.
• Other duties as assigned to you by the Quality Manager.

Skills/Personal Attributes

• Attention to detail
• Good problem-solving ability
• Ability to work under pressure
• Good interpersonal skills
• Ability to work unsupervised
• Ability to use their own initiative

Qualification

• Certificate or Diploma in mechanical or electronics.
• Good knowledge of Microsoft Excel, Word, Power Point and Visio.

Reporting to

Quality Manager

Marco’s Commitment:

Marco is committed to recruiting people from all walks of life and backgrounds to reflect our customers and our community and to help make our business stronger. We are proud to have been awarded the Investors in Diversity Bronze accreditation demonstrating a firm foundation of policy and process to support our commitment to diversity and inclusion.

Marco encourages applications from minority groups, women, the disabled and all other qualified applicants. We have implemented various initiatives such as family friendly and inclusive employment policies, flexible working arrangements and an employee support programmes that are open to everyone.

Where possible, we believe in hiring and recruiting locally to support the local community’s economic development.