Luxury Doesn't Have To Mean Snobby
Marketing luxury products can be a tightrope walk. Lean too far into exclusivity, and you risk alienating potential buyers who see your brand as unapproachable. Go too casual, and you dilute the premium value of your product. The brands that truly master this balance make their products aspirational without being intimidating. Few brands do this better than Porsche.
Let’s take a moment to compare Porsche to another iconic luxury brand: Jaguar. While Jaguar has historically positioned itself as elegant and refined, its branding sometimes leaned a little too heavily on prestige. The result? A perception of the brand as static—good, but not always exciting. Porsche, on the other hand, understands that luxury isn’t just about status; it’s about desire and fun.
How Porsche Gets It Right
Porsche’s secret sauce lies in its ability to marry performance and playfulness. Their products scream luxury and precision, but the brand’s marketing has a human, relatable touch. Take their Super Bowl ad from a few years back: it showed security guards at the Porsche Museum sneaking out historical vehicles for night drives. It was cute, playful, and full of joy—an emotional connection to the very human desire for adventure and freedom.
What’s brilliant about that ad is how it flips the narrative. Porsche doesn’t tell buyers, “You’re lucky to own one of these.” Instead, it says, “Owning a Porsche lets you tap into your playful, adventurous side.” This subtle shift makes a $300,000 product not just relatable but also irresistible. After all, the target audience—often lawyers, doctors, and other professionals—doesn’t see themselves as boring. By emphasizing fun and passion, Porsche aligns itself with how its customers see themselves: vibrant, dynamic, and alive.
Lessons for Marketers of Luxury Products
1. Sell the Emotion, Not the Object
Porsche isn’t selling cars; it’s selling the thrill of the open road, the joy of a perfectly engineered turn, and the feeling of freedom. People don’t buy luxury products because they “need” them. They buy because of how those products make them feel.
2. Keep It Approachable
Luxury doesn’t have to mean aloof. Injecting humor, playfulness, or warmth into your marketing makes your brand relatable. Being aspirational and accessible at the same time creates a connection that’s hard to break.
3. Understand Your Buyer’s Self-Image
Never underestimate the power of aligning your product with your audience’s self-perception. Porsche doesn’t tell its buyers, “You’re rich, so you should buy this car.” It says, “You’re fun, bold, and passionate—and so is this car.”
4. Be Unexpected
The playful tone of Porsche’s marketing stands out in an industry often obsessed with gravitas. It makes the brand’s message memorable, even if you’re not a car enthusiast. Finding unexpected ways to communicate your product’s value can give your brand a fresh edge.
What’s Next: Making Boring Brands Fun
Porsche may be far from boring, but their approach offers an important lesson: even if your brand were “boring,” your buyers don’t see themselves that way. The magic lies in finding what makes your audience tick and creating a narrative that lets them see your product as a gateway to their most fun and exciting selves.
In my next post, I’ll dive into how brands that aren’t inherently exciting—think insurance companies or household products—can use the same principles to inject energy and fun into their marketing. Spoiler alert: it’s not about being something you’re not; it’s about tapping into the joy your product can bring to your customers’ lives.
Because at the end of the day, whether you’re selling a $300,000 car or a $3 box of cereal, it’s always about fun.
One of the Best Word of Mouth Marketers and I Own an Agency filled with brilliant and professionally funny creative people who worked at Mad Magazine and The Simpsons. Inductee of the Customer Experience Hall Of Fame.
3dI like this post, but it is a little more generic than the last one. I wrote something about my biggest mistake in 16 years of business but posted this instead because the other seemed a little whiny.