Here’s my monthly roundup of news stories!
Martin Newman
I’m one of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor.
As someone deeply immersed in the retail and hospitality industries, my days are spent delving into businesses' systems, pinpointing areas where they fall short in serving their customers. It's a critical task, but one that ultimately leads to improvements in customer lifetime value – a crucial metric for any successful company.
I try to stay up to date with the latest developments in the consumer space through Twitter/X, where I share my daily insights and observations. Follow me there for a glimpse into my thoughts on the latest news. https://x.com/martinnewmancc?s=21&t=AwAnt4dOkPPJCCsK6mm_qg
Here's a roundup of the most intriguing findings from this month.
Beauty is Booming
Remarkable Success in Beauty Retail! Mass-market brands show 6% YoY growth, and prestige brands hit a remarkable 14% in 2023. This highlights the power of customer-centric strategies—aligning values, strategy, and products with customer desires. Providing precisely what your audience wants not only meets needs but fosters a sense of understanding, fueling repeat purchases. Kudos to beauty retailers for putting the customer first!
You can read the full article here:
Content Creation Just Got Easier
Incredible developments in #AI to make creating video content even more accessible. #Sora is an AI model that can create realistic & imaginative scenes from text. It can generate videos up to a minute long with incredible visuals & to brief.
Check out the website here: https://openai.com/sora
Schuh Sales Soar
I’ve always said a good business is a good business, so it's great to see @schuh performing so well.
They've just employed 350 staff as sales soar due to increase in in-store shopping. 'Turnover increased by 15.9 per cent as the High Street continues its post-pandemic recovery and footfall increased 45 per cent in our stores.'
Schuh are both increasing efficiencies using technology whilst still employing good people on the shop floor. The way to win in this market is building technology to support your empowered staff.
You can read the full article here:
