The expense of replacing a deskless worker can reach up to 10% of their annual salary, underscoring the importance of enhancing their EX !

💡 Considering that 70%-80% of the global workforce is deskless, enhancing the experience of deskless employees ought to be a priority for businesses.

❌ 53% of deskless workers feel burned out, and 43% are actively looking for new jobs, highlighting widespread dissatisfaction with their working conditions

🎯 Companies in the bottom quartile of employee engagement suffer from more safety incidents, higher absenteeism and more defective products compared to companies in the top quartile.

💪 Emotional factors are pivotal in retaining deskless employees and technology can play a crucial role in streamlining processes and reducing the administrative burdens on deskless workers but 84% of organizations don't use technology to measure employee engagement, according to a new interesting research published by Boston Consulting Group (BCG) in collaboration with Flip using data from Flip internal clients.

✅Who are deskless workers?

Researchers have identified a category of workers known as 'deskless,' who do not have a traditional office and must be physically present at their jobs. This category includes nurses, doctors, stock clerks, cashiers, delivery drivers, and factory workers, accounting for an estimated 2.7 billion workers globally.

✅Top current challenges of Deskless workers:

Researchers noticed that physical demands also pose significant challenges. Many deskless roles involve repetitive tasks or long periods of standing, which can cause physical strain and fatigue. The nature of their work, which often requires quick decision-making and problem-solving without much remote support, can lead to high stress levels and burnout.

They found that 53% of deskless workers feel burned out, and 43% are actively looking for new jobs, highlighting widespread dissatisfaction with their working conditions. This high turnover disrupts operations and adds significant costs related to recruitment and training.

✅Optimizing the employee experience for deskless workers offers a business advantage.

When companies fail to engage their deskless workers, they face serious business consequences. Organizations with low employee engagement see higher absenteeism, more defective products, and increased safety incidents.

Replacing an employee can cost up to 10% of their annual salary, and companies with lower employee satisfaction experience 33% higher turnover and 15% lower productivity. Beyond these immediate costs, a disengaged workforce can harm a company’s reputation, making it harder to attract and retain talent in the long run.

✅Deskless workers need emotional factors to be engaged at work

🎯 Researchers examining the correlation between one-year attrition risk and various factors found that nine out of the top twelve factors are associated with emotional aspects. The leading indicators are linked to well-being and respect in the workplace.

✅Deskless workers are disconnected with corporate tools

Researchers discovered that 66% of of deskless employees do not have access to a corporate mobile device and 84% of employers don't use technology to measure Employee engagement. Additionally, researchers have discovered that enterprise tools frequently fall short of meeting user expectations for tool user-friendliness.

📍 Researchers have concluded that HR leaders can enhance the experience of deskless employees and increase their teams' effectiveness by implementing the following four actions:

✔️ Enable new hires to submit personal data, sign contracts, join training, and ask questions, even prior to joining.

✔️ Make everyday operations, like shift and absence management, self-serve from their preferred device

✔️ Create connection with peer-to-peer communication and feedback functionality on one platform.

✔️ Keep employees informed with targeted, instant updates on new products, open positions, and important news

☝️ 𝙈𝙮 𝙥𝙚𝙧𝙨𝙤𝙣𝙖𝙡 𝙫𝙞𝙚𝙬:

This insightful research highlights the importance for organizations to consider the engagement of deskless workers, as it directly affects business outcomes. Companies that neglect to engage these workers face significant business repercussions. Moreover, a disengaged workforce can damage a company's reputation, complicating efforts to attract and retain talent over time.

🙏Thank you Boston Consulting Group (BCG) and Flip researchers team for these insightful findings:

Adam Kotsis Marian Finkbeiner Ann Kathrin Stärkel Dr. Sebastian Ullrich

Dave Ulrich

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