Do you have a Moo Deng in your Professional Services team?

Has Moo Deng appeared on your feed yet? She’s definitely captured our attention—and  our hearts. After scrolling through countless Moo Deng posts, we couldn’t help but notice how much this adorable pygmy hippo from Thailand resembles the dedicated PS professionals we know. Just like Moo Deng, these professionals bring their unique charm, resilience, and a touch of whimsy to their work. So, we have to ask—do you have a Moo Deng on your PS team?

The budget enforcer

This PS professional takes the project budget extremely seriously and isn’t afraid to push back when someone suggests overspending. They’ve got the numbers down to the last cent and will challenge any scope changes that risk breaking the financial plan. They’re the first to raise concerns in meetings and love diving into spreadsheets. Colleagues know that if anyone tries to extend the budget, they’ll have to get past the budget enforcer first.

We hope the budget enforcer discovers Rocketlane! Rocketlane automates budget management with proactive notifications that alert stakeholders when budget thresholds are reached, promoting transparency and accountability. These notifications help catch potential budget issues early, so you can make quick adjustments and keep things running smoothly.

The overwhelmed resource manager

Managing resource allocation has turned into a nightmare for this PS professional after discovering last-minute that key team members were double-booked. Now, they’re desperately trying to reschedule and rearrange everything in their PSA tool while fielding frantic messages from project leads. They thrive on structure, but when things spiral out of control, they’re stuck trying to balance too many moving parts, turning their usually calm demeanor into full-blown stress.

Give the overwhelmed resource manager a well-deserved break with Rocketlane! Rocketlane’s resource tracking enables managers to allocate workloads more efficiently by monitoring resource utilization across each project. 

Download our resource tracking template here!

The MVP of every meeting

This professional is the go-to for every problem, which means they’re constantly pulled into meetings—even ones that have little to do with their projects. Their expertise makes them indispensable, but being in demand comes at a cost. Their calendar is packed, leaving little room for actual work, and they’ve mastered multitasking during calls just to keep up. Despite the chaos, they somehow manage to be the hero in every situation, even if they’d rather not be.

Join Saood Shah in this webinar for actionable insights on setting realistic targets, securing budgets, and crafting a solid plan for the year ahead: https://tinyurl.com/n3kftu3j

The last-minute timesheet filler

This PS team member is notorious for waiting until the last possible moment to submit their timesheets. As the deadline looms, they’re scrambling to log hours, often guessing at how much time they spent on different tasks. They’ve perfected the art of last-minute entries, with vague descriptions, hoping no one questions the details. It’s always a mad dash, and every week, they promise themselves they’ll start earlier next time—but never do.

Rocketlane’s time tracking feature allows teams to log hours spent on tasks and projects using weekly timesheets for detailed time management. Don’t wait till the last minute! Fill your timesheet with our timesheet calculator.

The perfect resource allocator

This rare PS professional has mastered the art of resource allocation, always ensuring the right people are assigned to the right projects at the perfect time. They’re incredibly organized, always thinking ahead, and have contingency plans for every scenario. While others scramble to make last-minute changes, the perfect resource allocator is cool under pressure, knowing their meticulous planning has paid off. Their calm confidence is both reassuring and a little intimidating.

Rocketlane's Auto-allocate feature automatically updates resource allocations when project timelines or assignees change, making it easy for project managers to adjust plans without extra manual work.

The worn-out problem solver

This PS professional is hanging on by a thread after revising the project plan for the tenth time due to constant client requests for changes. Their patience is wearing thin as they struggle to accommodate yet another “small” adjustment. They’ve reached the point where they can predict the client’s next demand and are on the verge of snapping. Each new change feels like moving the goalposts further back, but they still manage to (barely) keep it together.

The exhausted task juggler

This PS team member is overwhelmed, juggling too many projects at once and facing an endless stream of new tasks with no end in sight. They’ve stopped trying to prioritize because everything is equally urgent. Despite being buried under a mountain of work, they keep pushing through with caffeine-fueled late nights. Burnout is looming, but for now, they’re just trying to stay afloat as they check off task after task in a state of constant exhaustion.

The caught-off-guard coordinator

This PS professional is in shock after learning that the project budget has been slashed, leaving them scrambling to figure out how to deliver the same results with fewer resources. They’re now reworking the entire project plan, cutting corners where they can and trying to reassure the client that everything will still go smoothly. It’s a balancing act of managing expectations and doing more with less, but internally, they’re panicking as the pressure mounts.

With Rocketlane, you don’t need to worry about going over budget with their projects. Rocketlane's automated budget notifications keep you in the loop on your spend, making it easy to manage budgets proactively and ensuring everyone stays accountable while avoiding any expensive overruns or delays.

The opportunistic listener

The moment this PS professional hears about a potential new client or high-revenue project, their interest is piqued. They’re always on the lookout for new opportunities and are quick to jump into action, planning out how to secure the deal and impress the client. Ambitious and driven, they rally the team around the opportunity and are already thinking of ways to land the project before anyone else even finishes the conversation. Their enthusiasm is contagious and their focus laser-sharp.

So, do you have a Moo Deng in your team? Tag them in the comments!

P.S. Moo Deng may not be attending TSIA Envision 2024, but we are! Drop by Booth #214 to discover how AI can elevate your services business.