Culturally appropriate care explained, with CareAlgo's Maaha Suleiman

Culturally appropriate care is the principle is that the provider should acknowledge the service user’s cultural needs in the provision of care staff and services.

The majority of care providers have long agreed that this is important, however, until recently, there was no dedicated solution to help them execute this consistently and at scale.

That gap in the market has now been filled by CareAlgo, whose founder, Maaha Suleiman, joined us for the second episode of the Digital Care Podcast.

Listen to the podcast here or scroll down for a summary of the key points...

Culturally appropriate is now viewed as increasingly important by the Care Quality Commission, which has released reports and resources to help care providers achieve this in their organisations.

As Maaha explains in this clip, cultural mismatches between carers and service users can be harmful to both parties – but can easily be avoided with the right awareness, and the right command of your careworkers’ skills.

Putting data at the centre of effective care provision

CareAlgo is of particular value at larger care providers, where managers may not be familiar with the backgrounds, languages and skills of their employee base – or, indeed, of their clientele. CareAlgo stores and compares those data sets to reduce the risk of cultural conflict, and increase the chances of building a productive relationship between carers and service users.

The solution is one of a growing number that make use of care providers’ existing data to enable a higher standard of care.

Whilst care agencies and care homes have long captured demographic information about their service users and their teams, relatively few have put this data to work in their businesses.

The appearance of such solutions in the market demonstrates the ample room for growth and improvement in the care industry, that derives from exposing existing data sets for novel purposes.

This underscores the importance of migrating towards an evolvable technology strategy in care. By prioritising data extensibility in your choice of systems, care professionals gain access to the tools and resources needed to improve experiences for patients and carers, and to carve out wider business efficiencies.

Learn more about CareAlgo

CareAlgo is an app- and web-based solution for care businesses, local councils, and other providers of care at scale.

The company also provides cultural competency training, and there’s an e-learning solution to help care providers accelerate their teams’ use of the technology.

Visit CareAlgo here or contact founder Maaha Suleiman on LinkedIn to find out more.

About Total Care Manager

Total Care Manager is the best-in-class EHR app for complex care and more.

As well as being a standalone solution for care logging and care management, our API-first solution can easily slot into any care provider’s existing technology stack. That allows care providers to extend the capabilities of their technology platform, without the need for a wholesale replacement of their existing tools.

Learn more about Total Care Manager here.