Continuous Improvement, Clear Thinking & Auto Programs | Ep5

Leadership Insights – How do you sharpen your axe & stay sharp? 

I’m naturally very curious. I consume a lot of information—I read a lot online and also dive into many books. You mentioned humility, and while I appreciate that, I see it more as a commitment to self-improvement and self-awareness. I read extensively on leadership, sales, and influence, which don’t come naturally to me. I'm more classically introverted; I tend to process things internally. But I’ve made an effort to step outside my comfort zone by reading in these areas. At any given time, I’m probably reading four different books. - Martin Madden, Owner of Overhead Door Company of South Bend/Mishawaka

Routine has played a big role for me. I’ll admit, though, that sometimes my routines fall off track—we all go through seasons where things happen that throw us off. But when I’m at my best, it’s because of my routine. A few years ago, I read The Miracle Morning, which was a game-changer. I’d wake up early, grab my coffee, spend some time in a Bible app, read up on current events, and then listen to a podcast episode or audiobook on personal development. When I could do all that, I’d feel at the top of my game. Routines are incredibly important, and when I stick to them, I feel unstoppable. - Kyle Bossung, President & Co-Founder of Senior1Care  

I read books constantly, and I think that’s an essential trait for any leader. With all the content available to us now—podcasts, short videos, and quick updates—it’s easy to gravitate toward those shorter, dopamine-hit options. But there’s something different about books. For example, every time I sit down with The 7 Habits of Highly Effective People, I’m reminded of just how powerful it is. It’s a timeless book. Each time I read it, I think, ‘I need to make this an annual read.’ It’s deep, it takes time and reflection, and it requires discipline—qualities that can be hard to stick with. But I believe part of a leader’s role is to slow down, take a step back, and work on self-development, because many people are counting on us to lead well. That’s why it’s so important to invest time in these enduring books and take the opportunity to reflect. - Steve Brenneman, Founder of ATC Trailers and Aluminum Insights

Book Recommendation - Clear Thinking by Shane Parrish

In order to get the results we desire, we must do two things. We must first create the space to reason in our thoughts, feelings, and actions; and second, we must deliberately use that space to think clearly. Once you have mastered this skill, you will find you have an unstoppable advantage.

In this book, Shane Parrish argues that our ability to reason falters in four scenarios: when emotions overshadow facts, ego blocks solutions, social pressure dominates, or the status quo prevails. The key to overcoming these traps is pausing in moments of choice to create space for reflection before reacting.

Building qualities like accountability, self-awareness, self-control, and confidence strengthens independent, rational thinking, making you less vulnerable to mental defaults. This book provides a framework for sound decision-making, from defining problems to evaluating solutions and learning from outcomes. Anchored by clear values and purpose, logical thinking becomes a compass for intentional living, guiding you to shape a fulfilling life.

Risk Insights - What are the elements of a great written driver program?

An underwriter at a top 15 insurance company in the world for property and casualty told me on Monday that “the automobile insurance market is going to become VERY challenging. A written driver program for insureds is going to be table stakes.”

So... I thought I’d share the ingredients of a great written driving program to help business leaders get to 'minimum requirements' quickly:

Choosing Drivers: This section should focus on selecting drivers based on specific insurability criteria, which includes evaluations to assess eligibility and determine insurability ratings.

Driver Qualifications: This section should outline the key requirements for all drivers to ensure safety and compliance, including commitment to alcohol and drug testing. Include clear guidelines for disciplinary action to address any violations, supporting accountability while fostering growth and improvement.

Guidelines for Drivers: This section should outline the essential requirements for all drivers to promote safety and responsible driving practices. It should also address the use of electronics like cellular phones, helping ensure our drivers remain focused and undistracted while on the road.

Vehicle Operation: This section should outline the guidelines for using vehicles within the organization, including the proper use of company vehicles and the limitations on prohibited uses. It also should address the use of personal vehicles for company business, ensuring safety and accountability on the road.

Accident Reporting and Investigation: This section should outline the steps to take in the event of an accident and highlight the importance of completing the Accident Reporting Form for proper documentation. Following these guidelines helps promote safety and accountability.

Employee and Driver Confirmation