Celebrating Excellence: International Customer Service Week 2023

By Victoria A. N. Tega Wakabi, Vice President of Customer Success & People — SafeBoda

At SafeBoda, we believe that excellence is not just a word; it’s a way of life.

As we joyfully mark International Customer Service Week 2023 with the theme “Team Service”, it is our privilege to celebrate the exceptional individuals who dedicate themselves day in and day out to serving our valued customers — Passengers, Drivers and Agents and they are the true heart and soul of our customer Success department, and their unwavering dedication and passion deserve to be celebrated from the mountaintops.

A World of Difference

In the dynamic world of ride-hailing, serving our customers with excellence is a commitment that runs deep within our DNA.

Our customers come are the passengers, who trust us to get them safely to their destinations, the SafeBoda Drivers who partner with us to provide this service and the Agents, who support others to use the SafeBoda wallet. We are dedicated to serving all our customers with unwavering commitment.

Breaking New Ground: 24/7 Support

As we celebrate this International Customer Service Week, we are thrilled to introduce some exciting changes. We understand that your needs don’t always conform to a 9-to-5 schedule.

That’s why we’ve extended our contact center hours to serve you 24 hours a day, 7 days a week. Yes, you heard it right — we’re here for you around the clock!

A Pledge of Passion and Professionalism

Our customer support team is not just a department; it’s a family of passionate energetic individuals who are dedicated to making your SafeBoda experience the best it can be.

We pledge to serve you with passion, professionalism, and promptness. Your questions, concerns, and feedback are our top priorities, and we’re committed to addressing them with the urgency they deserve.

How to Reach Us

Getting in touch with us has never been easier. Whether you’re a passenger in need of assistance or a driver or Agent seeking support, we’re just a call or click away. You can reach our team on: 0200502050 (Airtel Calls & WhatsApp) and 0323502050 (MTN)

Our social media platforms are also buzzing with activity and ready to assist you. Find us on Twitter (@X-app), LinkedIn, Facebook, Instagram, email and more. We are here to listen, engage with you and resolve your issues for the best SafeBoda experience!

Conclusion

As we bask in the celebration of International Customer Service Week, we extend our heartfelt appreciation to our incredible Customer and Driver support teams. The dedication, patience, and the warmth you bring to our clients are priceless. We celebrate your outstanding service to the SafeBoda community.

To our cherished customers, we say thank you for your trust, your feedback, and your loyalty. We look forward to serving you with even greater dedication in the days, weeks, and years to come. Together, we’re making ride-hailing safer, more convenient, and simply exceptional.

Here’s to a fantastic International Customer Service Week 2023 — let’s continue to ride the wave of excellence together!