Celebrating CIBC Mellon's Win: DALBAR 2023 Telephone Service Seal of Excellence

I'm thrilled to share some exciting news from CIBC Mellon we have once again been awarded the DALBAR 2023 Telephone Service Seal of Excellence for our outstanding call center services!  

This prestigious recognition is a testament to our unwavering commitment to delivering exceptional client experiences and the incredible dedication of our team. 

At CIBC Mellon, our call centre is at the heart of providing top-notch telephone support to financial professionals on behalf of institutional clients, and we are proud to help our clients; investment advisors, investors, and pension plan members get the information and actions they need. Earning the DALBAR award validates the high standards we maintain in our call center operations and our continuous pursuit of excellence in client service. 

 DALBAR's independent review and benchmarking provide valuable insights and assurance to our clients, highlighting that our services are conducted at the highest standards. This recognition reinforces our commitment to meeting and exceeding client expectations, and we couldn't be prouder of our team for achieving this milestone. 

The DALBAR 2023 Telephone Service Seal of Excellence is not just an award; it signifies our commitment to excellence, innovation, and client satisfaction. I'm immensely proud of the CIBC Mellon team for this achievement, and I'm excited about our continued success in delivering exceptional service experiences to our clients. 

 Mal