AUTOMATING FOR IMPACT THE GREAT RETURN

Peak planning will be in full swing for Retailers, and it will have been for months with the focus rightly so on promotional, product, stock and operational planning to meet the demand of consumers throughout this busy period! BUT what about planning for the GREAT RETURN post peak??

Returns pose significant cost to businesses! Returns are often free to consumers, but cost retailers an average of £20 per item. The process leads to a 30 per cent loss in profits, costing UK retailers £7 billion a year and inevitably pushing up prices for shoppers. (Punchline)

In my opinion, there are 3 areas to focus your efforts:

Prevention

Management

Stock Loss Mitigation (on returned product)

Returns management is laborious, manual and very labour intensive! Robiquity can help! Automate for impact! Introducing intelligent automation into these convoluted processes can absolutely realise benefit for your business with quick and high ROI yields!

Automation Benefits:

Reduction in returns %

Lower operating costs

Actionable insight driven by data and trends

Quality product ranges and control measures

Full product visibility and tracking for customers and employees

Accurate and transparent financial and commercial data

Accurate product content and specifications

Increased customer satisfaction

Reduction in product waste

Having worked closely with a retailer to introduce automation into their returns operation we were able to help reduce their return rate by 1%. Seems a small move in the needle on the face of it, however put this into perspective... a 1% reduction on a 5% return rate on a billion pound turnover business is significant!!!

We introduced full returns tracking and reduced the refund processing time from 6 days down to 3! Not to mention the capacity generation in hours that we gave back to the business by removing the manual handling of this process, it was in its thousands!

Think Smart! Think Automation!!

Now is the time to act, drop me a message if you want to discuss your returns automation opportunity.