ALL ON BLACK
The decision of who your target market tends to take a bit of time.
You’ve got some research to do and more than likely you’ve got to convince yourself.
Here’s the thing - any market will work! Now that is a bit broad of a statement.
As long as your target market ticks all 5 boxes then you’re good to go:
1. Are there lots of them - >5,000 is preferable in your country
2. Do they have the ability to pay - or you can help them quickly
3. Does your IP help them - you are improving their financial condition
4. Do you like working with them - are they fundamentally good people
5. Will their business (or variation of) exist in the future.
During the process of selection I hear fears about going all in on a singular target market…
“What will my existing clients who are not that niche think?”
“What if it gets boring working with one?”
“What if our potential recruits want variety?”
A simple explanation to your existing clients that going forward you’re marketing to a niche,
the service levels will improve and you will still look after them will suffice. Of course, during
that conversation asking them for referrals is important as well. It should never get boring
working with one unless you make it so.
You might have one market but you have a number of service offerings, things always
change and no two clients are identical. If your potential recruits are looking for variety then
they’ve got it - see the point above. There is variety in people, situations and service
offerings.
There are 4 good reasons to pick one niche and go deep into it:
1. Marketing is so much easier
2. You are more useful to them
3. You are more efficient with them
4. You can charge a premium
Those are 4 very good reasons to get focused and pick one! So decision made. Now what.
Time to go (as the gambling term says) “ALL ON BLACK”
What does that mean? It means you go very deep on your chosen niche. It means that all of
your digital assets reflect your target market. I still see firms who have made a decision to
target X market yet their website says they are generalists. Your digital assets are websites,
LinkedIn profile, twitter, Facebook, Instagram …EVERYTHING needs to be changed to
reflect your target market.
It means you start creating ‘a body of work’ targeted to your market. Articles, books, white
papers, video content, downloadable tools and interactive tools. You write / film / curate it
and then you populate that piece everywhere. It means that your language changes
internally.
You coach your team what to say and how to say it. You talk about your market at every
team meeting. This is not “do you think we should do something this quarter to to promote
to …” NO. It is “what are we doing this week to promote to ….”
It means you become obsessed with your market. You research them, you subscribe to
every available newsletter / email about them, you network with them, you study them, you
get to know other vendors in the space and you look for speaking or media opportunities. It
means you decide to become THE expert in THE space about your subject matter.
You decide, then you become the “Red Adair” (google him) of your space. The market calls
you because you are the best. It means you remain on target - F.O.C.U.S. Follow One
Course Until Successful. Don’t jump around from niche to niche.
I hear this one a lot…“We started with X market, got some good traction there. Then we got
a good lead into X market, so we’ll go there as well”.
There are plenty of both markets available. How can you do all of the above in 2 markets is
beyond me?
This is my variation of a saying that first appeared in the last 1800’s …“You’ve only got
one ass, you can only ride one horse at a time" It's all about lazercution (yes, I invented
that word) - execution with laser focus. It’s all about getting serious, staying focused and
going deep.
I Help Companies Reach The Right Customer & Deliver Great Experiences || Your Fractional CMO & CRM Consultant || Co-Founder ThinkCap Advisors
3yHi Rob Nixon I was the marketing and product head for CCH iFirm in India. India being such a large market with tons of accounting firms we picked our niche covering elements like: size of the firm, number of partners, number of employees, clients and industries they cater too etc. As a result we were able to market, sell and support the right customer group. Also, the target market we selected for India was very different than the market size to which our other group companies sell to. If we don't pick the target market correctly it leads to selling to wrong customers, no usage and ultimately leads to churn.