About
Churned provides your CSM team with a platform that taps into all the customer data.
Get a 360-degree visibility into every customer profile. Stop spending time trying to connect the dots between thousands of data points across different IT systems. Start proactively building long-lasting relationships with customers. Utilize Churned to collect, structure and analyze all real-time customer data in one place.
Step into the future of customer success with Churned, where AI and machine learning are not just buzzwords, but essential components of our unique approach to predicting and preventing customer churn.
This product is intended for
- Vice President of Customer Success
- Director of Customer Success
- Head of Customer Success
- Chief Customer Officer
- Chief Revenue Officer
- Chief Information Officer
- Manager of Customer Success
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KPI Dashboards
This user-friendly tool transforms raw data into meaningful insights, facilitating the monitoring of vital Key Performance Indicators (KPIs). Whether it's tracking customer engagement or measuring your ARR and MRR, the dashboard puts essential metrics at your fingertips.
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Customer Success Dashboard
Customer success cockpit. Segment and filter on risk changes, risk levels, value or renewal moment. Every CSM knows exactly which customers need attention and why, so they can proactively engage with them and get them back on track.
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Customer 360
Unify all customer data from any tech stack in the customer 360. All the information about the contract status,usage- risk and engagement trends, support tickets and contact moments at one place. AI-based health scores, key churn drivers and next best actions all to create your tailored personalized customer success strategy!
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Customer Insights - Advanced Segmentation
In-depth segmentations. Compare different segments, like product, usage, contract, lifecycle stage over time. Easy to use, fast and fully customizable
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Reporting & Analytics
Analyzing CS activities by team or individual member and determining the ROI delivered by Churned and the CS team