Zeituna Mustafa. MSc’s Post

View profile for Zeituna Mustafa. MSc, graphic

DFS| Fintech| Programme Coordination |Inclusive Digital Economy |Women Economic Empowerment

Renewing my Kenyan passport while living and working in Fiji was a seamless experience, thanks to Kenya’s digitized government services. Using the eCitizen portal, I logged in remotely, received my OTP via email, and completed the entire process from my home office in Suva, Fiji. What impressed me most was the effortless payment process—I had the flexibility to use my bank card or mobile money. This highlights how mature payment rails can revolutionize public service delivery. Kenya stands as a personal example of successful government digitization. Not because I’m biased, but because its interoperable payment ecosystem—powered by collaborations between banks and services like M-Pesa—has enabled digitization at scale. How does this relate to my work? As Country Coordinator for a Digital Economy Programme in Fiji, my role focuses on creating and scaling market-based innovations to drive inclusive and sustainable growth. However, the Pacific presents unique challenges: low population densities and scattered geographies. Here’s the key insight guiding my work: the viability of digital financial systems in the Pacific depends on increasing transactions per customer. A pivotal study by my mentor Mike McCaffrey emphasized the importance of governments supporting digital payment systems through utility payments, G2P transfers, social welfare, taxes, and transportation services. Since 2022, I’ve been privileged to contribute to: ✅ G2P Payment Systems: Designing systems for Samoa’s National Provident Fund. ✅ Public Service Digitization: Streamlining services like teacher registration and police certificates in Fiji. ✅ Scaling Operations: Establishing models for digitization and modernized payment systems in Cook Islands. The Vision for Digital Transformation in Fiji 1️⃣ Mapping Ministries: Identifying and connecting key government functions to enable seamless public service delivery. 2️⃣ Embedding Digital Payments: Ensuring digital payment systems are fully integrated into public services like G2P payments What’s Next 📌 Watch this space! Fiji is primed to emerge as the digital hub for public service digitization. With the right strategies, partnerships, and commitment, Digital Fiji’s potential is limitless—because the sky is not the limit for transformation here. 💡 What are your thoughts on the role of government digitization in driving financial inclusion? Let’s connect and share ideas. 🌐 #DigitalEconomy #FinancialInclusion #GovernmentDigitization #DigitalFiji #G2P

Byron Osiro

Territory Manager - Powering Digital Transformation for Banks & Insurance firms in East Africa at Oracle

5d

I have just renewed my Kenya Driving license from the comfort of my desk at work using the same eCitizen portal 👍🏾

Like
Reply

To view or add a comment, sign in

Explore topics