I recently watched the 3rd season of ‘The Bear’ and I started drawing comparisons between the culinary world and the startup world.
Carmy, the protagonist, is always going for excellence over speed or money. In one of the episodes, Richie, the head of service, realises that a table has been waiting for service for the past 30 minutes and implores that they need to serve the guests something ASAP but Carmy keeps holding back till the dish has been made to perfection.
What was the right thing to choose - speed of service or excellence in the dish (quality of product)?
As a founder, this is one of the things I keep grappling with — what is the right balance between quality and speed. And when should one choose one over the other?
I am inherently someone who would rather go the Carmy way and launch something only when I am very sure it’s almost perfect. But over the years, after many arguments with my co-founders, I have realised that prioritising quality over speed is not the best approach in all situations.
For example, in releasing a feature, you can spend months ‘getting it right’ but when it’s live you realise that there are many changes that need to be done based on customer feedback. Worse still you may realise that the feature you spent months on is not even needed by anyone! And the one thing that start-ups don’t have a lot to waste is time and money.
Nowadays, whenever I resist prioritising speed over quality I try to put forward the following questions -
1. Do I even know what perfect looks like? If not, speed wins.
2. Even if I do, can I iterate on it quickly after I have put it out there? If yes, then speed wins.
3. Is it going to cost me a lot in terms of money or customer trust if I get it wrong? If not, then speed wins.
Do you have a framework to decide which one to prioritise - speed or quality. I’d love to know your thoughts.
#TheBearShowSeason3 #PursuitofExcellence #Startupfounder
Director | Digital Marketing l Global Growth | Strategy & Operations
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