Wooqer’s Post

In today's business landscape... Organisations that don't prioritize customer experience, satisfaction and retention the way they prioritize customer acquisition will face these challenges: 1) Ineffective brand positioning 2) Little or no room for referrals, repeat business, up selling and cross selling which can boost the business top line sales and bottom line. 3) The sales team will be stretched too thin all the time meeting sales quotas and this might lead to burnout or loss of exceptional sales talents. Add yours in the comment section. P.S - Happy customers are a major asset to your sales team and business. Here's wishing us all a great and productive new week ahead.

"Think about the job that your customer has hired you to do and do that job well." Great message from Aransas Savas of Stone Mantel, shared on Experience This! Travel during a conversation with Bruce Rosard and I about the job of an experience strategist. Understanding your role, your customer, and their needs is crucial for business success. Do you explore all avenues for success? We also delved into The Experience and Transformation Economies. What experience are you delivering to your customer? How do you figure out what they want? Link to the show in the first comment Christian Watts (missing from this one, probably out golfing at the time) #CustomerSuccess #BusinessStrategy #ExperienceEconomy #TransformationEconomy #Theexperienceeconomy #toursandactivities

Don't just toss customers over the fence! Wow them from the get-go by doing this: 1. Craft a strong go-to-market (GTM) plan: - Bring your Marketing, Sales, and Customer Success teams together. - Integrate tools and platforms that work together. - Set common goals and ways to measure success. 2. Make teamwork a priority: - Arrange meetings that include members from all departments. - Share discoveries and information across the board. - Instill a team spirit in your company culture. 3. Stay on top of your game: - Set shared targets to keep an eye on your team's performance. - Keep tweaking your strategy to get the best results. - Listen to feedback and use it to improve processes. Sadly, a lot of companies stumble on these steps. Almost every client I worked with in my 15 years as a consultant couldn't get it right. Why? Because they lock their departments in their own little worlds. But, hey, that's not how customers see your company! They expect a consistent experience independent of the department. It's all about COLLABORATION and CONSISTENCY. So, tell me, how do you encourage teamwork in your company across departments? --- Follow me Rutger Katz for tips on how to scale your Go To Market by improving not just your revenue, but also the teamwork and synergy between departments.

4 months flies by when you are having fun! Honored to be part of this team and thankful for Mickey Ayalon, Ofir Tahor and Roenen Ben-Ami who gave me the opportunity to join! Want to learn why I moved to Justt and how it can help your business? Let's connect and discuss your specific needs. #ChargebackManagement #RevenueRecovery #CustomerSatisfaction #Justt #chargeback

Picture this: a high-functioning team that knows their goals and how to support one another to achieve them. Last week, I was in our marketing team’s meeting and felt so proud that every person on the team understood the importance of our metrics, our goals and how we stood against them. The main focus of the conversation, though, was how we will support each other to achieve these goals over the next week. How did we achieve this alignment? We unified the entire team around KPI’s and Goals that are directly aligned to our integrated revenue model for the year. This isn’t an easy task, as it has to be tailored for every company. Here are some key components to team success that I have learned over my many years in the industry: 📊 Know your data: Do the work to have a deep understanding of the metrics that matter for your business 📝 Have a plan: Develop a clear revenue model that is driven by the metrics that matter 🎯 Align goals: Set clear, measurable and actionable goals aligned to the metrics that matter 🗣 Be transparent: Clearly communicate how the team can impact and support each other to influence the goals I’m also grateful I get to work with top notch people at New Breed who are bringing this to life.

💥 Excitement in Action: Exploring the ‘Smart Point Shop’! 🛒 Our journey wasn’t just about making a video—it was about diving into the real world! 🌍 We visited the Smart Point Shop, interacted with managers, workers, and customers, and uncovered what truly makes the shop tick. 🎥 Behind every frame of our video is the excitement of learning firsthand from those shaping the retail experience. From insightful conversations to fun challenges, every moment reflected the power of teamwork and the thrill of discovering something new! This project isn’t just an assignment; it’s a glimpse into the future of retail! Stay tuned as we share our journey—full of excitement. #SmartPointShop #ExcitedToShare #TeamworkInAction #LearningByDoing #RetailExploration ___

My morning read… naming and ranking priorities is critical. However, if everything is a priority, nothing is. As your team thinks and talks about where their focus should be, it is exciting and tempting to create a shopping list. The tougher work is sifting through all of that and finding the few strategies that will make a real difference. High functioning groups, and high functioning individuals, will make their own performance their top priority. Getting that right drives everything.

📊 Evolve Your Metrics to Unlock Team Performance 🤯 That feeling when you've been hired as a senior hand to take subscriptions to the next level...and you look at the "data" you're meant to work with. 😲 Or the feeling when you look for support from above, to your peers, and into various teams and realise they don't care to be involved in "sales numbers" 🗝 They aren't sales numbers if they are about recurring revenues and your business is subscriptions ⏩ As your subscription business matures, so should your data, your insights and the intelligence you get from it. ☣ But even more importantly, and the number 1 thing missing from most companies, is creating a performance mindset in your subscription team. Your subscription team is - or should be - company wide. hit me up Substribe

A thriving sales culture isn't just about hitting targets—it's about creating an environment where everyone is motivated, supported, and inspired to reach new heights. It's about celebrating each win, learning from every challenge, and fostering a sense of camaraderie and shared purpose.  When we build a culture that values growth, collaboration, and resilience, we don't just achieve our goals; we exceed them. Let's commit to nurturing a sales culture where every team member thrives! 🚀 #MotivationalMonday #ThrivingSalesCulture #TeamSuccess #SalesExcellence

We've boosted a sense of belonging by 11% in just eight weeks. Why does this matter? Because that 11% increase translates into a whopping 30% improvement in retention. Think about it. When you feel like you belong, you're more motivated to stay, contribute, and support your team. That motivation directly impacts profits, customer satisfaction, and productivity. As a leader, once you build that sense of belonging, you'll see those benefits throughout your entire set of KPIs. Want to increase the sense of belonging on your team? 👋 DM to start a conversation.