Wooqer’s Post

In retail, it’s the small details that often make the biggest impact. 🌟 Whether it’s greeting every customer with a smile, ensuring the shelves are well-stocked, or just remembering a regular’s name—these little things add up and build loyalty. As a manager, I focus on the details because they matter. It’s not always about grand gestures but the everyday actions that make people feel seen and valued. #AttentionToDetail #RetailSuccess #CustomerExperience #LittleThingsMatter #EverydayLeadership

𝗪𝗵𝘆 𝗱𝗼 𝘀𝗼𝗺𝗲 𝗿𝗲𝘁𝗮𝗶𝗹 𝘀𝘁𝗼𝗿𝗲𝘀 𝗰𝗹𝗼𝘀𝗲 𝗲𝗮𝗿𝗹𝗶𝗲𝗿 𝘁𝗵𝗮𝗻 𝗮𝗱𝘃𝗲𝗿𝘁𝗶𝘀𝗲𝗱? 𝗜𝘀 𝘁𝗵𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗽𝗼𝗿𝘁 𝗶𝘀𝘀𝘂𝗲𝘀, 𝗹𝗮𝗰𝗸 𝗼𝗳 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽, 𝗼𝗿 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗲𝗹𝘀𝗲? 🤔 Last night, I pulled off a last-minute dash to Cardies to grab balloons 🎈 and a card. Yes, I left it to the eleventh hour—classic me—but I made it! Mission accomplished. 🏃♂️The mall closed 8pm. When I walked out at 7:45 PM, I noticed some stores already had their doors locked, with customers awkwardly peering in from the outside like it was Black Friday but only for the staff to get home early. 🚪❌ This isn’t my first rodeo. A while back, a store shut its doors 30 minutes before their “official” closing time of 5 PM. When I pointed it out to the manager through the door, she shrugged and said, “We just do that.” I suggested they change their hours so customers like me wouldn’t turn up, only to feel like the annoying neighbor knocking after curfew. Six months later, that store wasn’t around anymore. Coincidence? 🤷♂️ But seriously, what’s the deal? Are they trying to catch the last bus? Are they over it and just clocking out mentally? Or is this a bigger management issue? 🤔 It would be interesting to see how many of these retail stores don’t have transactions in the last 10 minutes of the day. Retail is tough, I get it—𝐛𝐮𝐭 𝐭𝐮𝐫𝐧𝐢𝐧𝐠 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐚𝐰𝐚𝐲 𝐚𝐭 𝐭𝐡𝐞 𝐝𝐨𝐨𝐫 is a fast track to an empty till. 💸 What are your thoughts? Is this just a “doing the job” attitude, lack of leadership, or maybe something logistical like transport? Let’s hear it below! 💬 Let me also throw this question to the experts—transport guru Justin Coetzee from GoMetro and customer experience guru ❤️ Chantel Botha from BrandLove Global. What do you think is happening here? 🚍 #CustomerExperience #Retail #Leadership #CustomerService #RetailManagement #BusinessInsights #Teamwork #TransportSolutions #RetailOperations #MallCulture #LastMinuteShopping

As Alan Spalter from Retail Assistance Corporation highlighted, many are noticing that customers are struggling to engage with products due to the current state of retail environments. With stores feeling chaotic, it’s crucial to rethink how we can create not just engaging, but also enjoyable shopping experiences. 💬 I’d love to hear from this community: How are you tackling these challenges in your own retail spaces? What strategies or innovations are you implementing to enhance customer engagement and make the shopping experience fun? Let’s share insights and inspire each other to elevate the retail experience! #RetailInnovation #CustomerExperience #RetailChallenges #Engagement

➡️Retail Management Tip of the Day: ✴️Embrace the Power of Personal Connections ✴️❗In retail, it's all about building genuine relationships with your customers. Take the time to get to know them, remember their preferences, and make them feel valued. A simple greeting by name or remembering their last purchase can go a long way. When customers feel a personal connection to your store, they're more likely to become loyal patrons and spread the word to their friends. It's these little human touches that can make all the difference in a bustling retail world.🔴 #HRinRetail #RetailIndustryInsights #RetailHR #TalentInRetail #RetailWorkforce #HRLeadership #RetailTalentManagement #RetailCulture #RetailCommunity #RetailPros #RetailNetwork #RetailCareers #RetailInnovation #RetailOpportunities #RetailSuccess #RetailInsights #RetailLeaders #RetailExperts

When was the last time 🫵 your Retail Stores had a Shopper Audit?🤐 If you want to know how you can support your store leadership teams to do even better in: ✅ increased sales ✅ increased conversion ✅ attracting new customers ✅ building brand loyalty ✅ engaging staff on the shopfloor If your looking to improve on any of these areas going into the busiest time of the year Oct-Dec then reach out to me for a Retail Shopper Audit. These findings will help you understand the key areas that need to focused on with your teams to achieve growth and success in stores. 🤩🤩 What you will get after the Audit?🤩 ⭐️A clear roadmap of the changes you need to make and implement in order to drive a better in store experience. ⭐️Having all shoppers receive a 5⭐️ customer experience across all stores and teams. #stores #customer #experiencefirst #shopperaudit #shoppermindset

Fantastic Way to get some fresh and useful feedback on Customer Experiences in the store. Louise, has vast experience and I have seen first hand how her insights have significantly increased sales in stores. #retailinsights #customerexperience #retailfeedback

Ready to take your c-stores from ordinary to exceptional? ✨ In a market with over 148,000 convenience store locations driving 39% of in-store sales in the U.S., it's crucial to stand out from the competition. That's why YOOBIC crafted The Ultimate C-Store Revitalization Checklist! ✅ This checklist aims to provide c-store leaders with a practical tool to review strategies to digitally transform operations, scale compliance, increase efficiency, and drive customer loyalty. As consumer demand for convenience continues to rise, the c-store sector is expected to grow rapidly and reach a valuation of $908 billion by 2028. It’s a crucial time to adapt and innovate in order to stay competitive! 🚀 🛒 🔗 Click the link and fill out the checklist today: https://lnkd.in/e_FFxfq2 -- #OperationalExcellence #FutureOfRetail #ConvenienceStore #RetailTech #FrontlineEmployees #FrontlineExcellence

Chris Walton and Anne Mezzenga share why New Year’s Eve makes the list. 🥂 Sparkles, celebrations, and a fresh start—what’s not to love? 🌟 Watch the full video here: https://lnkd.in/gXCpdjPD #retail #retailing #advertisingandmarketing #onlineshopping #shoppingandtheretailindustry 

🌟 It’s not about what you offer; it’s about how you make people feel. 🌟 On a busy street corner were two grocery stores: Store A and Store B, across from one another. They both sold the same products, priced at about the same as one another. One store was always packed, and the other store, well, they always struggled to get the people in to buy from them. Why? Store A had Mr. Kapoor, an owner who knew his customers by name. He always welcomed Mr. Desai with a warm smile and, whenever he came in with his son, would manage to sneak a free candy into the boy’s bag, always greeting all with a warm smile. It wasn't about the free candy; it was the connection. ???? Store B, across the street, decided to compete only on price. No welcomes, no friendliness-just buy and go. Eventually, loyal customers wandered off in search of a friendly atmosphere. One day, Ravi went to Store B on a sale day and stood in line, feeling the chill of cold, unwelcoming air. He looked across the street and saw Mr. Kapoor helping a customer to pick fresh tomatoes with a smile. Ravi placed his basket on the floor and walked out, straight to Store A. ???? The Lesson? Whether it is a grocery store or an organization across the world, it is not about what one sells but about how one makes people feel. The real secret to retention isn't just low prices or fancy perks; it is in the culture of belonging that you build out for people. ???????? #Leadership #WorkplaceCulture #EmployeeEngagement #CustomerExperience #BusinessGrowth #LeadershipDevelopment #HumanConnection #CorporateCulture

Robert Gorin, Managing Director & Consumer Products Practice Leader, and Charvi Gupta, Director, have been quoted in Sourcing Journal’s latest article, “What Macy’s 150 Store Closures Say About Retail and the Consumer.” The attached PDF (last page) outlines their thoughts on the matter. #Retail #Consumer #StoreClosure #GetzlerHenrich