📓 Rob Whiting’s Post

Service Design is often overlooked and over simplified to mural templates and post-it notes. But designing how you serve a person has much more than just laying out steps that are forced to a user persona. So, read this book.

Added to my reading list ✅

This book is going to change the history of #ServiceDesign. And it is long overdue... At some point, service design lost its connection to the craft of design. My guess is that it was around 2008 when a popular article was published in the HBR. We traded depth and tradition for a one-size-fits-all, fast-food approach to design. Easier to sell, but lacks substance. Design is, and has always been about giving form. Meaningful design demands a deep understanding of the materials we work with. For products, that's obvious – wood, metal, etc. But what are the materials of a service? In the last 20 years, I've seen people play around with this idea, but no one's nailed it...until now. This book is EVERYTHING. It explores 18 design materials for shaping services. For me it the first-ever design materials library for our field. Materials like: time, conversations, data, even culture. Every. Single. Chapter had me shouting "YES!" Finally, a book that describes what we're truly working on within service design. This is a HUGE step for our field. We've been pushing back against against cookie-cutter design, but the alternative wasn't clear. This book IS that alternative. ❤️ Let's fall in love again with the materials that we're shaping. ~ ~ ~ P.S. It's titled "The Materials of Service Design" and co-authored by Simon Clatworthy, Stefan Holmlid and Johan Blomkvist with contributions from many practitioners.

I agree with Marc Fonteijn that formgiving is at the core of design and presents the path forward for service design. See my latest "Service Design as Formgiving," for Design Issues: https://lnkd.in/eBpqq7UT By the way, this is the position that I have held at least since "The Object of Service Design," published in 2011: https://lnkd.in/exDRehft In contrast to him, I think that service designers never really lost their connection to the craft of formgiving, even though that was certainly attempted in some areas of academic and professional discourse. Until the discipline of service design can critically rehabilitate the notion of formgiving, it is bound to remain subordinated to other disciplines within service studies, especially marketing.

Finally Completed this book ! 😁 , This book is something that makes you notice the design choices made in everyday things around you, As an Industrial Design Enthusiast this was a real treat!! #donnorman #designofeverydaythings #industrialdesign

Practical-UI-free this book is very helpful for designers. #Adham_Dannaway

The world needs substantive, workable, prescriptive solutions to help navigate the hard choices humanity must make to redesign how people interact with each other and operate in the world, argues Anirudh Dhebar. Does a new book by Don Norman provide these solutions?

The Design of Everyday things by Don Norman is a book that should be on everyone's reading list, especially if you're involved in building things....... My biggest takeaway from reading the book is that if you're not able to get something to work blame it on the design, not yourself. It's not always about your expertise. I'm glad I invested time in reading this book and was able to write down my learnings. Check out my blog post! Don Norman https://lnkd.in/gfEYGGB3

It took me three years to complete this book titled “The Dark Side of Free Design,” co-authored with representatives from 14 countries, each contributing chapters to the #NoFreeDesignMovement. All designers need to understand WHEN and WHY Free Design exists in our creative industries, and HOW it has created the mess to the profession and life of many designers . Can free design can put to an end in the 21st Century?

Let’s talk book tips for a second. 📖 I’ve spent some time in our office today, for the first time in a while. As I glanced at our bookshelf, my eyes fell on ‘Driven’, a collection of works by upcoming designers, wonderfully curated by Marek Simko. It had been a while since I last picked it up, it remains as inspiring as ever. Continuous learning, and being inspired by the newest trends is a pivotal aspect of our profession. So I am curious… To all the fellow designers out there, what’s on your bookshelf? What are your go-to sources for inspiration and knowledge? Share your recommendations, let's inspire each other. 💪 #inspiration #designbook #Inspiration"