Waseem Ahmed’s Post

Here's my 2024 LinkedIn Rewind, by Coauthor. 2024 proved that service management excellence isn't just about tools and processes - it's about building resilience in an increasingly complex digital landscape. When the CrowdStrike/Azure incident disrupted global operations, it highlighted why mature ITSM practices matter more than ever. 𝑻𝒉𝒊𝒔 𝒚𝒆𝒂𝒓 𝒅𝒆𝒎𝒐𝒏𝒔𝒕𝒓𝒂𝒕𝒆𝒅 𝒕𝒉𝒓𝒆𝒆 𝒄𝒓𝒊𝒕𝒊𝒄𝒂𝒍 𝒔𝒉𝒊𝒇𝒕𝒔 𝒊𝒏 𝑰𝑻 𝑺𝒆𝒓𝒗𝒊𝒄𝒆 𝑴𝒂𝒏𝒂𝒈𝒆𝒎𝒆𝒏𝒕: 1️⃣ 𝗙𝗿𝗼𝗺 𝗥𝗲𝗮𝗰𝘁𝗶𝘃𝗲 𝘁𝗼 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰: Service management evolved beyond operational metrics to drive real business transformation 2️⃣ 𝗙𝗿𝗼𝗺 𝗧𝗼𝗼𝗹𝘀 𝘁𝗼 𝗩𝗮𝗹𝘂𝗲: Organizations recognized that technology alone can't fix broken strategies 3️⃣ 𝗙𝗿𝗼𝗺 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝘁𝗼 𝗣𝗲𝗼𝗽𝗹𝗲: The focus shifted to building resilient teams and practices that can weather major disruptions 𝑵𝒐𝒕𝒂𝒃𝒍𝒆 𝒑𝒓𝒐𝒈𝒓𝒆𝒔𝒔 𝒊𝒏 2024: 1️⃣ Wrote "Mastering Remote IT Management: A Comprehensive Guide For The New Normal" - https://a.co/d/exbBIhE 2️⃣ Advanced development of my upcoming book on "The Definitive Guide to Mastering ITIL 4 Incident Management - From Basics to Beyond" 3️⃣ Expanded thought leadership through podcast launches and strategic content 4️⃣ Continued leadership driving ITSM transformation at BECU 𝑺𝒊𝒙 𝑰𝒏𝒔𝒊𝒈𝒉𝒕𝒔 𝒕𝒉𝒂𝒕 𝒓𝒆𝒔𝒐𝒏𝒂𝒕𝒆𝒅 𝒎𝒐𝒔𝒕 𝒘𝒊𝒕𝒉 𝒐𝒖𝒓 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒕𝒚: 1️⃣ "Global Tech Outage Analysis" - Modern service management requires both technical excellence and strategic crisis response 2️⃣ "As companies increasingly rely on interconnected cloud services, this incident underscores the importance of robust security and disaster recovery plans." 3️⃣ "ITIL Service Value System Benefits" - SVS provides framework for delivering measurable business value 4️⃣ "Value streams really streamline processes by eliminating waste and ensuring that every step adds value." 5️⃣ "Problem Management Evolution" - Proactive problem management as key to service stability 6️⃣ "Problem management is more than just a reactive process to incidents; it is a proactive approach that seeks to identify and resolve the root causes of issues before they disrupt IT services." 𝑳𝒐𝒐𝒌𝒊𝒏𝒈 𝒂𝒉𝒆𝒂𝒅:  2025 will be about integrating AI capabilities while maintaining core service management principles. The focus must remain on delivering measurable business value through effective service management practices - not just adopting technology for technology's sake. How is your organization balancing innovation with service stability? The challenges ahead require both technical excellence and strategic vision. #ITSM #DigitalTransformation #ServiceManagement #ITLeadership #BusinessValue #LinkedInRewind -- Get your 2024 LinkedIn Rewind! Go to coauthor [dot] studio in your browser