Vorco’s Post

New Feature Alert for Microsoft Teams Call Queues Waiting on hold can be frustrating for both your business and your customers. That’s why we’re excited to share that Microsoft Teams now supports automated callbacks for queues. Here’s how it works: Smart Callback Option When a caller joins your queue, they can now choose to request a callback instead of waiting on hold. Once it’s their turn, the system automatically dials them back, keeping the process seamless and efficient. Benefits for Your Business: Improved Customer Experience Reduce frustration and keep your customers happy by offering a convenient alternative to waiting in line. Boosted Productivity Free up your team to focus on handling calls rather than managing extended hold times. Seamless Integration This new feature works effortlessly with your existing Microsoft Teams setup, making it easy to enhance your call management system. We can help you enable and customise this feature to suit your business needs. Our experts ensure that your Teams environment is optimised for peak performance and customer satisfaction. #MicrosoftTeams #CustomerExperience #BusinessSolutions #TechInnovation #Vorco

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