EVP AI & Data | Seasoned Data Leader | Mission driven | Business effect/impact first | Key-Note Speaker | Passionate feature engineering
POWER OF #TRUST ?! As Expat moving to new country, I got to experience a lot of “cultural differences”. When I moved to #Berlin it felt like there is much more trust to “people are inately good” than what I was used to from my home country. As it goes with measures like trust, they are hard to demonstrate (or even measure first place). So it took me quite long to find a “proof” of this hunch. And you might be surprised by what it is. As it is … #PHYSICAL #POST #deliveries. Whenever you are to receive a package and courier fails to find you at home, (s)he simply leaves the package with some of the neighbors and leaves a slip for you signalling at whom the package is stored. This is actually a win-win-neutral situation. You #win, because the package is some much closer than to go fetch it from some pick-up location (it would be otherwise reverted to). The delivery person #wins as they save time of redelivery and hence face higher productivity. The neighbor harbouring your package for a day or two does not have to exert any additional activity (leaving aside small storage space needed), as you gonna pick the parcel proactively, as prompted to by slip. This magical habit (unthinkable in my homeland) is #substantial #improvement, but can only be realized with trust as key ingredient. Because, yes, you can cast a lot of doubts and concerns: - what if the package get stolen (by nefarious neighbor) - what if you don’t have good relationship with some problematic neighbors - what if you forget to fetch the par el and it sits and takes space in someone’s appartment - what if courier forgets to leave a slip or slip gets lost somewhere - what if … WHAT IF WE TRUST that most people around gladly do these small favor, as they know they will be the ones getting the same service in return? After coming back from week-long trip I had 4 slips (see below) each at different neighbor. All greeted me with smile and we exchanged few words about how lives go. This is how #trust #builds #extra #value.
Supply & Demand Senior Manager EMEA @ DELL
4moCau Filip. My neighbours are collecting my packages for me, too. In your home country! :) While western companies DHL, UPS are doing the same here…slovak post i did not experience the same yet. So i would not see it as a cultural difference or i would not think german people trust their neighbors more than any other people. It is just different process approved by management of various delivery companies. Some of them are ok with this, some of them are more strict as they may still need official signatures to legaly prove delivery if needed.