Address the customer's problem directly rather than pushing the product. Identify their pain points and offer a solution that genuinely meets their needs. Explain how your approach resolves their issue effectively, and demonstrate the benefits they will gain. Prioritize their concerns and provide clear, actionable steps. This strategy builds trust and shows that you value their satisfaction over a quick sale, leading to stronger, long-term relationships and a positive reputation for your brand.
Dear SDRs and AEs, if you want to book a meeting with a B2B executive decision maker, here are 6 things you should NEVER do in your outreach: 1. Don’t send paragraphs about your solution, frankly they don’t care 2. Don’t share the number of users or awards you have, they really don’t care 3. Don’t share testimonials of your best customers, how does that help them?? 4. Don’t invite them to a private event, they are way too busy 5. Don’t tell them you agree with their last post, they don’t believe you 6. Don’t tell them you support the same sports team or love their school, they still don’t believe you What you should do instead? - Shift your focus from what you are selling to what problems the decision makers may be facing in their current role. Talk to others in their team to verify if possible - Put in some effort into your outreach - Send them an email outlining what you think may be their top priorities and how you can assist - Convince them that you want to help solve the problems not just sell your solution - Send them a few slide decks and a proposal of your solution - Ask for a 20 min call to review your proposed solution - Make the following promise before asking for a discovery call: (a) that you will use this time to not sell, (b) you will not use the call just to qualify them for future outreach, (c) you will commit resources to helping them with their priorities so they end up benefiting even if they don't buy your solution - Bring a senior AE or a decision maker to the call to demonstrate you respect their time - Ask questions throughout the presentation and offer follow ups A lot of the AEs or SDRs will not make this required commitment The rest of you have an opportunity to differentiate yourself I don't see why any decision maker wont take this call If you win, you may end up having the first stab to the revenue. If you lose, you may still end up developing a strong connection for the future.