vanessa de langsdorff’s Post

What the right KPI's for GenAI projects...? At our recent GenAI roundtable in Cologne - one of the discussion points was "Measuring the success of GenAI initiatives..." A lot of debate was had and we discussed Model Performance Metrics, User Engagement Metrics and many others. Until one of the data leaders said... "ultimately there’s are only two KPI's..." ➡ Client Lifetime Value ➡ Internal Efficiency NPS scores and the rest are great - but ultimately they all lead to two finite outcomes… Improving revenue per customer or saving on internal operating costs.   - Do you agree with the above? - What are your thoughts? #GenAI #artificialintelligence #roundtable #cologne #stantonwolfe #dachdatamatters #dachdatatalent

🎉 Exciting Partnership Announcement! 🎉 We are thrilled to announce a strategic partnership between SCALERR and Reachly! Together, we aim to provide businesses with the tools and strategies to grow. Who are Reachly? Reachly specialises in advanced AI technology to enhance business communication and customer engagement. They offer innovative solutions to improve outreach, optimise interactions, and drive growth. Their platform is tailored for personalised, effective communication, fostering stronger business-customer relationships and increasing efficiency. 🌟Why This Matters: This partnership signifies a major step forward in our mission to empower businesses with innovative tools and strategies. By working together, we can drive growth, improve customer satisfaction, and set new standards in the industry. Stay tuned for more updates as we embark on this exciting journey together! 🚀 #Partnership #BusinessGrowth #CustomerEngagement #Innovation #Reachly #AI #Technology #CustomerService

Emerce EDAY left us energized, inspired, and excited for what’s next. 🔹 Kars Kooistra, our Director of Growth, led a powerful session on #AI success strategies, exploring key building blocks for innovation. 🔹 Jaap van Oort, our Head of Strategy, shared insights on building lasting customer relationships rooted in trust and value. Watch the highlights in our video 🎥 #WeAreVML #emerceEDAY

We're in our #small model era 😎 And, it's not just us. If you look at any organization seriously deploying GenAI at #scale, you'll find that they are adopting small specialized models (#SLMs) to unlock better efficiency and #accuracy. Check out our latest discussion with Marktechpost Media Inc. and Predibase CEO Devvret Rishi to get an inside look at: ⭐ What trends we're seeing in the GenAI market, ⭐ Why #finetuned SLMs are taking over, and ⭐ How we're enabling that #transformation with real world customer stories. Full interview: https://lnkd.in/gRvdaAic

In the spirit of using LinkedIn as a platform to promote others' great ideas, I had a conversation with Francesco De Camilli at Uniti AI yesterday that could have gone on for hours. If you're in #Flexspace, wondering how to incorporate #GenerativeAI into your #Coworking inbound/outbound lead interaction processes and haven't spoken with Francesco, pick up the phone (or camera) and do. The application prospects of what he's building are sweeping and as the impact on conversion metrics continues to scale in line with product development it could be a real game changer in #ServicedOffices. #FuellingChange

D’Ornano + Co. supported Eurazeo's Growth team in leading Cognigy €50m Series C round. Cognigy automates customer and employee communications using advanced conversational AI, enhancing customer satisfaction through natural, connected conversations. Cognigy’s low-code platform allows users without extensive coding experience to design and deploy multilingual virtual agents via an intuitive visual interface, supporting global enterprises in automating business processes. This new round of funding follows previous investments led by Insight Partners, DTCP, and DN Capital, and will accelerate the platform's deployment and geographic expansion. A D’Ornano + Co. team composed of Raphaelle d'Ornano, Charles-Emmanuel Bonelli and Sarah Lefranc was delighted to work alongside lead investor Eurazeo to provide insights on Cognigy’s growth and profitability perspectives. Read more on Le Figaro: https://shorturl.at/ubaDD #Latestage #VC #HorizontalSaaS #AIML

Excited to be heading to TSIA World ENVISION next week! I'll be at Booth #400 with SearchUnify, showcasing how our Agentic AI platform is transforming the B2B customer lifecycle. Tired of the LLM hype? We're going beyond basic chatbots with intelligent, multi-modal agents that actually understand context, solve problems, and drive real business value. Come see how SearchUnify can help you: - Unlock the power of Agentic AI for your support, sales, marketing, and product teams. - Build knowledge agents tailored to your unique needs. - Reimagine and reinvent the customer experience. Let's connect :) #TSIAWorld #AgenticAI #CustomerSupport #Innovation #SearchUnify #TSIAEnvision

Here’s a sneak peek into some insightful thought bites captured from Episode 1 of Sales Masterclass: Boosting Sales with Smart Tech with Sid Kumar and Joy Dumandan! ⭐ Customer expectations are evolving, and access to information is key ⭐ AI is revolutionizing sales efficiency ⭐ RevOps is breaking silos and driving alignment across teams ⭐ Communication is the lifeblood of the hybrid workplace Catch the entire conversation here: https://bit.ly/3zgbVEy Bring your cup of tea and join us! Let us know your take on the conversation.👇 #SalesMasterclass #SmartTech #RevOps #MarketStar

Say hello 👋 to John Rosa, our newest recruit! John joins SourseAI as Head of Customer and Experience, – we’re so excited to have him on board and can’t wait to see how he further elevates our customers’ success. #WeAreSourseAI 1. Elevator pitch of your current role. As the Head of Customer and Experience at SourseAI, I lead a dynamic team dedicated to ensuring our customers achieve exceptional results with our AI-driven solutions. My role involves developing and executing strategies to maximise customer satisfaction, fostering strong relationships and driving the adoption of our innovative SaaS products. By aligning our efforts with customer goals, we deliver valuable insights and support their journey towards data-driven success.   2. Three words to describe what it’s like working at SourseAI. Collaborative, driven and fun.   3. Finish this sentence: AI and data science are... The backbone of modern businesses striving for growth and enhanced customer experiences. 4. What inspires you? Collaborating with talented colleagues across data science, engineering, product and sales. Learning from each other and working together to achieve the best outcomes for our customers, our company and our personal development. 5. What excites you about the work you do? The opportunity to extract valuable insights from data has always been a passion of mine. Leveraging SourseAI's cutting-edge SaaS products to accelerate this process for our customers is incredibly exciting. 6. You can have lunch with anyone. Who is it? Elon Musk or the hosts of the All-In Podcast.   7. One thing people may not know about you. I make a killer chocolate mousse! #SourseAI #meettheteam #data #ai #artificialintelligence #artificialintelligence #decisionintelligence #technews #telco #TeamAnnouncement

Here's a sneak peek into some insightful thought bites captured from Episode 1 of Sales Masterclass: Boosting Sales with Smart Tech with Sid Kumar and Joy Dumandan! ⭐️ Customer expectations are evolving, and access to information is key ⭐️ AI is revolutionizing sales efficiency ⭐️ RevOps is breaking silos and driving alignment across teams ⭐️ Communication is the lifeblood of the hybrid workplace Catch the entire conversation here: https://bit.ly/3zgbVEy Bring your cup of tea and join us! Let us know your take on the conversation. 👇 #SalesMasterClass #SmartTech #RevOps #MarketStar