Utica First Insurance Company’s Post

DISPELLING REVIEW MYTHS Time to bust some myths! Online reviews are a crucial part of your company’s reputation. Positive reviews can significantly enhance trust and credibility, while effectively managed negative reviews can show your commitment to customer care. Let ReviewMaxer guide you through the process. 🚫✅ 🔗 Watch the demo video: https://lnkd.in/d8J6TMb #reviewcontrol #onlinereviews #rreviewmanagement #digitalreputation #customerfeedback #businessgrowth #reviewmaxer

  Most organizations espouse customer care without truly appreciating what it really means. True customer care goes beyond the lip service paid to customer service. It goes beyond product knowledge and politeness. It goes beyond procedures and quality programs. That’s not to say that these aren’t important ingredients in an overall customer strategy but the icing on the cake, so to speak, is the genuine care factor. And, by icing on the cake, I don’t mean the sickly sweet ‘Have a nice day’ patter.   True client care goes beyond the training manual. It encompasses the intellect and the emotion-the head and the heart. #clientcare #servicefromtheheart #genuinecustomerservice

Throwback to this customer review! 🙌 Your words keep us inspired and motivated. Here’s to many more happy customers! 🌟 . . . #CustomerReview #CustomerDiaries #ClientReview 

Empathy and kindness are at the heart of great customer care. When you help a customer feel understood, you can often turn a problem into a solution. #wearebuwelo #bpo #customercare #globalteams

Do you know? As a service-driven business, we ask for feedback with every delivery made and our reviews are a testament to the work we do to deliver a service that ticks all the right (delivery) boxes! But even when it doesn't go right, our Customer Care team jump right on it to see what we can do better next time. 🗣️ If there’s more you want to know about us, click here: https://bit.ly/3wG8sxl #homedelivery #service #customerexperience

We've got NPS, so why look at customer support tickets? Well, think of NPS as the tip of the iceberg and your support tickets as the massive part beneath the water. NPS gives you a number, sure. It's quick, easy, and like asking a room full of people for a show of hands. But it's your support tickets where the real stories are. This is where customers aren't just raising their hands. They're telling you why. When you read through those tickets, you’re hearing it straight from the people who use your stuff every day. They're giving you the full picture, sharing not just what they think, but why they think it. So yes, NPS can give you a snapshot, but your support tickets? They're the full movie. They show you where to improve, what to fix, and even what to high-five over. If we only stare at the NPS score, we might miss the real feedback that can drive us to do better. Let's not just count hands; let's hear #voiceofthecustomer .

Same in customer care! You choose average customer care when you want to get by. You choose exceptional customer care when you want to stand out.

It was great to get a five-star review from a valued customer like you. https://lnkd.in/dC4bFs-d #happyguest #guestsatisfaction #guestappreciation #review #customerservice

It was great to get a five-star review from a valued customer like you. https://lnkd.in/drs8eitY #happyguest #guestsatisfaction #guestappreciation #review #customerservice

Jace Griffin’s frustration is understandable—he’s billed for items he didn’t order. Quick action to review his receipt and correct the mistake shows true customer care in action! Want to strengthen your customer service skills with realistic scenarios? Practice with AI-Humans and be ready for any situation! 💪 To know more, visit 👉 https://ai-humans.ai/ OR Contact us at 👉 https://lnkd.in/dStGVaNe #CustomerService #BillingResolution #AIPoweredTraining #SoftSkills #InstructionalDesign #LearningAndDevelopment #ClientSatisfaction #RealisticScenarios #AIHumans #CustomerCare #AIAuthoringPlatform #AICourseCreation #TrainerTool