UserGems 💎’s Post

Focusing on features & functions during discovery? Don't. It's (obviously) not effective. But 👩🏻🏫 Krysten Conner knows it's not usually the sales reps' fault. Sales reps are often taught to ask leading questions that force the prospect to admit to needs that they don't really have. Instead, teach your sales reps business acumen and get them to guide an open conversation—not a trap. Krysten shared her thoughts with Chip House in the latest episode of Insightly's podcast 👇

A must-watch episode for sellers who want to refine their discovery process! Thanks for joining Closing Time, 👩🏻🏫 Krysten Conner!

Courtney Duprey

Content Marketing Manager | Producer of the Closing Time Podcast | Swiftie in SaaS

7mo

I love that Krysten calls this out – reps are more than likely following the guidance and/or script that their leaders or enablement team provide them.

Rituparna Saha

Enterprise Sales- Leadsquared | Ex- Freshworks | Best Sales Hunter Winner APMEA | SaaS |

7mo

Love this. Its been a very very long time I have seen anyone absolutely ace the discovery call or process ( where questions are more around their business acumen and not on a product/feature ) .

Leslie Adams

SentinelOne | Force For Good | Cybersecurity Evangelist

7mo

Emotions drive decisions, so lead calls with your heart as well as your head UserGems 💎

Krysten Conner

AEs win Enterprise deals with my strategies & systems 👩🏻🏫 Coaching & Free Resources ➡️ krystenconner.com🦄 ex Outreach, Salesforce, Tableau 👉🏼👉🏿👉🏽 Click bell to be notified when I post 🔔

7mo

Better questions = better experience for both Buyers and sellers!

Chip House

Consultant with 25 years of SaaS expertise.

7mo

Appreciate the repost UserGems 💎

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