Pylon reposted this
Introducing... 📖 Knowledge Gaps 📖 Gaps surface what topics are missing in your KB. They join our AI-KCS suite of tooling which includes: 1. AI Article Generation 2. Templates 3. Similar Article Detection 4. Knowledge Base 5. Conversational Agents Your new support flow becomes... Customers ask questions → you answer them → periodically check for new gaps → use AI article generation to draft new articles into pre-defined template formats → similar article detection keeps your knowledge base clean → the content feeds your conversational agents to answer that question the next time. This works only for knowledge-centered questions which is fewer in B2B, but still highly impactful. This is a BFD. Enjoy!
Closing knowledge gaps is such a smart way to refine both support and self-service. This kind of proactive flow could save teams countless hours while improving customer experience. Do you see this expanding to handle more complex B2B use cases over time?
this is next level—filling knowledge gaps with ai is a game-changer for scaling support!
That's really neat. Can it work with your own KB/Docs, or must you use Pylon-powered KB?
I absolutely love this approach to bridging knowledge gaps and empowering support teams!
This is fire
Amazing angle and use case Marty. Can't wait to try this!
Great post design!
Insane 🔥
AI Support Configuration | Co-Founder @Katico | Veterinary & Tech
6dOnly a few truly understand what KCS stands for. Pylon will surpass all competitors - if any remain.