As I close this chapter, I’ve been reflecting on key insights from my journey at Meta in building success in the Enterprise space. These six concepts stand out—especially within a product-led organization—and I recently shared them with my colleagues. Ursula’s Top 6 for Winning in Enterprise B2B What would you add to this list? 🔷 Customer and partner relationships are currency; tech can be debt. Balance both to maximize value and sustain growth. 🔷 The ‘Why’ defines success—it is the anchor to value realization. A clear ‘Why’ ensures that every effort is aligned with solving real customer problems and achieving measurable outcomes. It’s not the tool itself that matters most, but the innovative experiences it enables—whether cutting costs, boosting revenue, or eliminating friction. While product-led companies often focus on the product first, starting with the ‘Why’ provides clarity and purpose. Without it, even the best tools risk falling short of their potential. Take the time to define the ‘Why’—it’s the compass that ensures alignment with both customer needs and business goals, driving meaningful impact. 🔷 Feedback over Hype; It’s easy to get swept up in tech hype, AI breakthroughs, exciting product releases and clever ideas. But what feels relevant isn’t always what’s important, and data can easily reinforce our biases. True value comes from listening—customers, partners, and even outsiders remind us what really matters. Feedback plus data keeps it real. 🔷 Success starts at 'Hello.' From the first trial, the fastest path to success is setting clear expectations and holding yourself and the team accountable to delivering on these. When this is done as you present new technology in the market, you build trust, and growth naturally follows. But staying grounded is challenging when ego, competing agendas, need for speed and wishful thinking blur reality. Success in Enterprise B2B business is about keeping these distractions in check while staying focused on execution. 🔷 A Win is a Win – Balance quick wins with long-term goals. Early successes, like pixie dust, give customers and partners a glimpse of what’s possible. A quick win tells a great story, makes them the hero, and builds their commitment for the journey ahead. Keep momentum alive with small wins that lead to the big victory. 🔷 Representation Matters, it matters because seeing people like ourselves in various roles helps us feel we belong and can succeed too. It breaks stereotypes, builds understanding, and ensures everyone feels valued and included. I am grateful because at Meta I saw possibilities, let’s never lose that. Representation matters even more as we build the products of the future because diverse teams make products that work better for everyone, avoiding bias and meeting real needs for all kinds of people.
Brilliant Ursula Llabres Congrats on all you’ve done and best wishes on the next to come.
Great post! Emphasis on learning from real feedback, and especially customer feedback.
What an amazing run you’ve had Ursula Llabres! Your impact has been tremendous! Congrats on all you’ve done and best wishes on this next phase of your journey.
Amazing Journey Ursula! Cant wait to see your next chapter.
Brillant Ursula Llabres! That deeply resonates with my own learnings at Meta, specially RL.
Customer Success & Customer Experience Leader
1wSome great lessons here - thanks for posting Ursula. I can't single out just one as they are all equally important. Congrats on all of your success. Glad to have crossed paths again albeit very briefly.